Popular Topics

How do you derive the active now status for a user? This is shown via a "green dot" next to their icon in the contacts list. I would like this info when using the API.

Hi,I am trying to use an event from my app to update user or company data on their profile.For example I want to fire the event "add apple" and this would update the "apple count" on the user or company profile.I know how to send an event using Intercom('trackEvent', 'event name'); and I know how that I can update user data using Intercom('update', userdata); but I would like to use the event itself to update the data.Is this somehow possible ?

Does anyone know of a document that details how the tables join together. What I thought would be straight forward seems a little strange as you end up with lots of many to many relationships.

Hey Connectors! It's time for Fix-It Friday once again! It's your chance to help out your fellow Connectors with their burning questions. Can you help these folks out? Is it possible to update the anonymous_id parameter of the contact object?Schema for table relationshipsShare Product Tours within a Series as additional help during Inbox conversations. Happy fixing!

Hi there everyone, At the moment, under the hood, the Intercom messenger is sending requests with an anonymous_id field when it is tracking Leads on our website. Is there a way of updating this anonymous_id property ? At the moment when an event is tracked it makes an API call to POST https://api-iam.intercom.io/messenger/web/eventsand I can see part of the request payload:I believe this anonymous_id also corresponds to one of the Intercom tracking cookies: intercom-id-<APP_ID> and also the visitorId ? I'm trying to update the value of this anonymous_id but not sure how to accomplish this. Do I need to overwrite the value of the Intercom cookie in order to achieve this ? Some help would be much appreciated. Cheers

Since there are only 2 endpoints = initialize and submit, how do I create multiple canvases for my app? My app has 2 forms, filling the first leads to second, and filling that displays a message. Since thats 3 canvases in all, I'm wondering how it's done.

Hey there, hate to turn to the forums for this kind of request but my messages through the intercom widget have gone unread for 2 days. Our team submitted an app 15 days ago and haven't yet received a review. It was a very thorough submission, so I'd be surprised if there was something we left out that made it hard to review. We're hoping to launch our product soon, and Intercom integration is a huge selling point to our pilot customers. Is there someone I can get in touch with about getting it looked at? Hopefully you can look up my app review submission from my account here, but if you need more information to find it please let me know.

Is Intercom HIPAA compliant?

We are a HIPAA compliant company and so do not want to use the JS provided by intercom due to the security risk. Does anyone know of a way to implement the service without using JS that calls every time?

When I invoke the contact search API, I get the following error response. { "type": "error.list", "request_id": "0009s379b118psj1f100", "errors": [ { "code": "invalid_document", "message": "either_email_or_user_id_present validation failed" } ]} Does anyone know what has gone wrong here?

I'm trying to detect user activity with no success. Help please!

Hey Connectors! Something to which I hold myself accountable, but haven't yet publicised within the community, is a response time SLA of two working days. This means that I try to ensure that every question in Interconnected has been answered within at least two working days. If you ask a question in Interconnected and you haven't received at least one response within that timeframe, feel free to tag me in a reply and I will do my best to make sure your question is answered.

The Intercom <> Zapier integration allows sending messages as a User, but (possibly) not as a Lead. We have a Webflow form that sends messages via Zapier to Intercom, but we're getting a "User not found with this email". The steps I took are:Gather Webflow form info as a triggerCreate a Lead in ItercomSend message from the form via that Leadend I tried replacing Lead with User and it still returns an error. I tried adding a 5 minute pause in case the user creation didn't propagate in time and it didn't work. Not fully expecting Intecom to be able to help with what's very likely a 3rd party issue, but Zapier wasn't able to help so perhaps there's another user who figured this out in the past.

I am trying to search in conversations but using your example: I get a 400 "Query body must contain a query hash". When using contact search everything works fine

Auto tagging capabilities? Is this possible in Intercom, and what are the entryways for those automatic tags to be applied?

Encountered a new crash on our latest release. So far there's only been one crash but because we set our outbound rules to a set of people I'm just slightly concerned if it might be a bigger issue if we don't actually have the filters. Some more details below: Currently version of the app in the store has:Intercom SDK - 8.1.0Compiled on XCode 12.4Support iOS 12.0 and higher. The error is occurring on iOS version 12.1.1 iPad 6th gen (our app only supports iPhone) Here's the full stack trace:Crashed: com.apple.main-thread0 MyApp          0x10325a590 +[ICMAppEnvironmentChecker stringForDeviceTokenEnvironment:] + 829241 MyApp          0x10329659c -[ICMDeviceData init] + 1851722 MyApp          0x10323c1fc +[ICMHTTPClient updateUserWithUserAttributes:newSession:sentFromBackground:carouselVisible:success:error:] + 2649723 MyApp          0x103227d10 +[ICMHTTPBridge updateUser:] + 1817924 MyApp          0x10324ab50 +[ICMBridge ping] + 188605 CoreFoundation         0x1ca8db94c __

Hey, Is there a way to opt out tracking if the user does not want to send data? I have a toggle in my app that allows the user to disable analytics & tracking. Once the iOS SDK initialised, is there a way to opt out tracking? I tried to use the .logout() method in the SDK but it does not work. Events and updates are still sent to Intercom (which seems to be a bug?).  For example, Mixpanel allows us to do that: https://developer.mixpanel.com/docs/swift#opting-users-out-of-tracking/p> It's great, and Intercom should offer the same.Thanks,Axel

Hello,We are running Intercom 9.3.3 on iOS. We are trying to present the help center via the Intercom.presentHelpCenter() method, and the controller presented view controller is automatically presented then dismissed for an unknown reason. In the logs, here is the message we can read and I don't really know if it's really linked to the issue: 2021-03-17 16:43:53.684162+0100 SKVideo[518:32150] [assertion] Error acquiring assertion: <Error Domain=RBSAssertionErrorDomain Code=3 "Target is not running or required target entitlement is missing" UserInfo={RBSAssertionAttribute=<RBSDomainAttribute| domain:"com.apple.webkit" name:"Background" sourceEnvironment:"(null)">, NSLocalizedFailureReason=Target is not running or required target entitlement is missing}> 2021-03-17 16:43:53.684395+0100 SKVideo[518:32150] [ProcessSuspension] 0x113705b50 - ProcessAssertion: Failed to acquire RBS Background assertion 'WebProcess Background Asse

I am trying to determine OKRs for my support team. While response time and other time-related metrics sound good, I want to focus on the quality of the conversations we have with the customers. Are there any suggestions on how to do this?

Hi there, We are currently in the review of our app and we got some confusing suggestions to our app review that does not quite make sense for our app and it's capabilities.  Is there a human I can talk to? or the person that was responsible for the review? Much appreciated 

I am trying to determine OKRs for my support team. While response time and other time-related metrics sound good, I want to focus on the quality of the conversations we have with the customers. Are there any suggestions on how to do this?

There are certain occasions I need to remove a user account in our platform but would love the option to keep that person's chat history with us in Intercom. They may no longer have a user ID in our own app, but their email would still remain the same. Right now, we archive the user in these scenarios, but that's not quite ideal because they just sort of "disappear" from Intercom. It would be great instead to just demote them from a user back into a lead. This would also allow for the ability to convert them back into a user should they rejoin our platform. Is something like this possible with through the API?

Our organization offers a custom onboarding experience to our clients. It would be a game changer to know if we can see how far individuals have progressed through a series so we know what the user has seen, and what they haven't.

Is it possible to create a newsletter via Intercom?

There is no shortage of conversations to mine, and I've given it a couple of days as the help material suggests it's an overnight process.