Popular Topics

I want to use this to get an idea of which HC articles we should be developing to answer the more straight forward questions.

How can I manually pick which conversation topics are displayed by Intercom?

What are some examples of proactive support messages?

What are some examples of support chatbots I can build?

How can I create help content that delivers real value?

How can I demonstrate the value of support to stakeholders and move away from support being seen as a “cost center”?

What is proactive support and how can I use it?

Hi there, will the Customer Engagement reports have a customer report feature added? Asking as someone who is only using the basic post and banner tools. Also in regards to

I thought at first this was happening because they were messaging in using a different email (which happens frequently) but now I am seeing it happen with emails that are their actual account email as well. So for example I just had a person message in using the same email they use to login to our app just show up as a lead in Intercom. If anyone has some insight it would be greatly appreciated!

Hello, I have a user with conversations initiated by admins in our UI (with no user responses yet) as well as user-initiated conversations created via the Intercom API. When I query the individual conversations, the user's contact ID is associated with each conversation, as I would expect. When I query the `conversations/search` endpoint with a filter of `contact_ids = user_contact_id`, though, the only conversations returned are the ones initiated by the user.  Is that by design? I would expect that search for a conversation by contact_id would return ALL conversations that the user is associated with. If I'm going about this the wrong way or more detail is needed, please let me know. Thanks.

How do I access the next pages from of a search result. After the initial query to /conversations/search, with result spanning through multiple pages, how do I make the subsequent requests for the next pages?

Hi,I like to know how i retrieve data from a search when it has multiple pages.at the moment i do a search call and only can the data of the 1st page (150) conversations.

Picture attached

How to get  oathtoken and refresh token using api.In the canvas kit how to perform action,navigate to next page on button click.How to call our plum apis in the intercom using canvas kit.

Hello, We have a site and a mobile app. Our future vision is to stop native app development and instead, develop the website as a Progressive Web App - which behaves like a cross-platform mobile app on mobile devices. If we go this route, will our existing Product Tours (and other intercom features) automatically work on mobile devices? Please advise. Thanks!

Hello, I am wondering if it is possible to work around having to make 1 request per company to receive their segment.list object. I just discovered the Scroll API addition, it is great. Am now receiving my companies in 11 requests instead of 987. Would love to have that functionality while making other requests. As it stands you need to provide a company id to receive a segment.list. Wondering if there is a way to perhaps provide a scroll page instead? Or better yet, add parameters to Scroll API requests to include full segment.list objects during Scroll API Companies requests. Thanks! 

Hello, I'm a Product Manager and I have a desire to have the ability for our WebApp to trigger an email notification to our users via intercom that the customer can then reply to and have the reply flow into our Intercom support inbox. What's the best way to do this?

 this is the email from google  your app contains an Intent Redirection issue which can allow malicious apps to access private app components or files.io.intercom.android.sdk.utilities.IntentUtils.safelyOpenIntent

Is there a way we can generate a report on the login frequency of a user or group of users (that we tag) to study usage patterns?

Hey there! I tried to invite people to my workspace and it says; "We've prevented your workspace from sending email, including invites, as your workspace failed our workspace review process. Please contact customer support or visit our Help Center for more information.". However, I didn't send any emails nor do anything that broke the terms? I even reviewed the Help Center page and it didn't really help with what to do if denied. I've reached out to Intercom Support 6 hours ago, and I'm still awaiting a reply; I completely understand that it takes at least 2 days for them to reply. Yet, I'm still stumbled on how we failed the process?

Can I use my conversation topics to filter my other reports?

I see that conversation topics are a reporting feature, what are these?

How can I display my custom reports?

Which conversations events can I add as filters to my custom reports?

In what ways can I aggregate the data in my custom reports?