I want to send an outbound message/email to a specific list of customers. Is there an easier way of doing this other than putting in their information one by one?

11551

3 years ago

IlaNew Participant

asked in Customer FAQ

how to add facebook from app market place

it says ( to get this feature ) and theres no way to even register for monthly paid account

472

3 years ago

WesNew Participant

asked in Apps & Integrations

Is there a way to set a blocked list or allowed list for Outbound email in a Test Workspace?

I would like to add QA and developer emails to a allow list for our test environment and block all other outbound emails by default. Is there any way to set that up in Intercom?

2841

3 years ago

Colin L12New Participant

asked in Outbound

I would like the user to check several appropriate check boxes across several different elements.

The pointer will not let me select the whole page allowing the user to have free reign of what to select. The pointer comes up and I cannot select anything past it.

251

3 years ago

Lisa B11Employee

asked in Customer FAQ

What happens when I pause a Series?

4752

3 years ago

MarynaNew Participant

asked in Knowledge

Tag Rule

I want to tag every conversation and make sure that I am not able to close the conversation without a tag. Does the tag rule guarantee that I can do this?

661

3 years ago

Henrik AActive User

asked in Workflows & Automations

Display localized text in Custom bot chat on website based on visitors settings

We want to post a welcome message in visitors langauge in a Custom bot on our website. Based on what I can see there is no way to do that. It does state that "The first path cannot be reordered or deleted"From the second path/step it is possible to add a Custom action that would allow us to display e.g. a phone number based on a visitors country. However that means we will not be able to greet a customer in their language based on country from the first message in custom bots. Could be I'm missing something? As seen in the attached pictures Welcome message (first message/path) in Custom bot it is not possible to add a value e.g. If country is Spain - Then display phone number. As mentioned above it would be something done with Custom actions but there is no way to do so in the first message/path/step in Custom bots.

595

3 years ago

Lisa B11Employee

asked in Customer FAQ

Why is my audience for email messages not the same when targeting the same users with a chat or a post message?

391

3 years ago

Lisa B11Employee

asked in Customer FAQ

Can how I prevent new users entering a Series?

911

3 years ago

Lisa B11Employee

asked in Customer FAQ

What order will my messages in my Series send in? How do I get them to send in X order?

481

3 years ago

Lisa B11Employee

asked in Customer FAQ

Why did a user in my Series hit the goal / not hit the goal?

401

3 years ago

Brian PConnector

asked in Inbox

How do I add and remove recipients in an open conversation in the new UI?

I've been using the new UI for a while now and about 1-2 months ago I vaguely remember seeing an update on how to manage recipients in a conversation in the new UI. But then after that, I seem to have lost the ability to do that.Am I just not seeing where that option was moved to? Currently, I have to jump back to the original inbox to manage recipients.

2275

3 years ago

Raphael B11New Participant

asked in Customer FAQ

how do I switch back from html editing to text editing?

771

3 years ago

Kirill KNew Participant

asked in Apps & Integrations

Is it possible to put a custom app on a contact page (Contacts)?

Hi everyone. Hope you are doing well I've developed a custom Intercom application that works properly in Inbox (within a conversation page). It's created according this documentation with help of build-in Canvas Kit. I need to put this app in Contacts (with a contact details page) to let my teammates communicate with our customers faster. As of right now, they have to manually create a conversation first to do an action with the custom app. But this documentation page says that custom apps can be integrated with Inbox pages only. I've seen some screenshots with a public app available in Intercom app store located on a contact page. But I don't see any settings how put my app there. Is it technically possible?

441

3 years ago

ShivprasadNew Participant

asked in API & Webhooks

Hoe can i send html response in conversation reply

Hi,According to https://developers.intercom.com/intercom-api-reference/reference/reply-to-a-conversation it says "Notes accept some HTML formatting." I am using below html as <html> <body> <h4>Share screen recordings</h4><br> <img src="{video_icon}" alt="no image"> <a href='{record_link}' style="margin-top:30px; text-align:center; display:block;" >Record your screen</a> </body> </html> However the style part is missing in the output. Can some one guide me what limitation exists on HTML formatting. I wanted to post an app in the reply, but i do not see any rest api where i can embed App in the conversation reply. That's the reson i am posting html form of my app rather than canvas. Kindly let me know if this is possible

5304

3 years ago

Paul M11Employee

asked in Customer FAQ

How to add a title/subject to the conversations in the New Inbox?

The conversation title/subject has moved in the New Inbox it used to be here 👇

7661

3 years ago

Leah M11New Participant

asked in Outbound

Best practice for sending user attributes within a Series to Amplitude?

What are best practices for sending user attributes within a Series to Amplitude? [e.g. was user part of Test A or Test B within a specific Series] Amplitude requires nested data (JSON) like events, and Intercom appears to only allow key/value pairs with simple values.

831

3 years ago

TafariNew Participant

asked in Workflows & Automations

Resolution Bot won't get triggered while Custom Bot is set to live. How can I have them simultaneously running?

It seems that when the custom bot is live the resolution bot does not trigger, so I'd like to know how to get it to work if the custom bot doesn't satisfy the user's questions?

291

3 years ago

UnmuktNew Participant

asked in Inbox

Tag an internal user to answer a specific question

My support team sitting on Intercom often needs to tag an individual from the product, or technology team to answer a question. How can i do this effectively?

221

3 years ago

User1862New Participant

asked in Reporting

What metric does the response time use?

How does the whole response time works. Do i need to snooze them always? What if i receive an email 5 minutes after i left the office but answer immediately if i entere the office the next day. Does it counts all hours in between?Thanks

2402

3 years ago

User1866New Participant

asked in Workflows & Automations

Why aren't my Outbound Bots triggering?

Outbound bots are not triggering. Outbound Chats work very well but they don't have the bot button options. Outbound Bots only trigger after I refresh the page and not when I first land on it. Shouldn't they work the same if they have the same rules?

871

3 years ago