Answered

I have a series that I set live and some customers progressed through the series immediately even though the first post has been set with "if not online after 5 days" and they have gone through to the next rule block and then been sent a chat. What would make this happen?

RequestPOST https://api.intercom.io/contacts/search Accept:application/json Content-Type: application/json Intercom-Version: 2.4 Authorization: Bearer token   { "query": { "operator": "AND", "value": [ { "field": "email", "operator": "~", "value": "timur+1" } ] } }results in{ "type": "list", "data": [...], "total_count": 78, "pages": { "type": "pages", "next": { "page": 2, "starting_after": "Wy0xLCI1ZjIyYzQzZjkxMjU5NmY1MDNiMjA4ZWUiLDJd" }, "page": 1, "per_page": 50, "total_pages": 2 } }But next requestPOST https://api.intercom.io/contacts/search?starting_after=Wy0xLCI1ZjIyYzQzZjkxMjU5NmY1MDNiMjA4ZWUiLDJd Accept:application/json Content-Type: application/

I am setting up product renewal emails to send through Intercom which will notify a customer of the upcoming charge associated with the renewal of the product. I would like to add something to the email such as "Have questions about your current product, need to update your subscription, etc." to email and when the customer clicks the link, it opens up a new chat with the support team and the customer to answer any questions and potentially prevent a customer from canceling their subscription.

I've had Resolution bot working away and there are no 'unanswered questions' showing available.

I want to export my articles from Intercom.

We have a team that only sends messages but do not take conversations with customers, they lose about 5 to 10 seconds each time they use Intercom and use a macro.Thank you in advance for your lights! 😊

I've built an app that is returning a list of items with a formatted date like 6 June 2022 12:02am. I format the date on the backend side, so it's based on server's timezone.How can I get the admin's timezone, and format the items based on admin local time? Thank you!

what it says in the title. I want to update the endpoint for a custom action and tweak the body a little bit. the custom action is currently live.  when I make the changes and test things are fine, however I cannot hit the "save" button at the top of the page, its greyed out. this issue happens across both my login and one of the developers working with me.  additionally, I am getting the error message "Custom action failed while processing the response from 3rd party API." this happens with one of my API endpoints but not the other, despite everything coming through fine from Intercom to my API endpoint and intercom showing the response when I test. What exactly does intercom need me to pass it so that it considers the call a "success?"  the only help article I can find is this one and it does not cover my issue. https://www.intercom.com/help/en/articles/6298282-setting-up-a-custom-action. intercom takes a good chunk of time to get questions like this to

For example, a customer may be looking for details about pricing or examples, and we have pages available on our website for this (not our Intercom help centre). Thanks!

I'm trying to create an app intergration using the oauth process. I see users can host their data in eu, us, or au regions. When users authorizes the app and switch the region, do we get that information as part of callback?

I'm going on holidays, how can I set expectations with my customers?

In reporting, what's the difference between teammate and team assigned?

Can I duplicate a Series?

Is the tooltip feature available for apps?

The list of goals don't meet my needs for my Product Tour, how can i add new goals to the list?

How do I add a Conversation Title in the Next Gen Inbox?

I set a cutom bot, but the guest's name shows anonymous like the screenshot is there any way I can set a parameter for guests?so that we can identify different guests​​

Can I disable transparant background on Custom Bot?

What is Articles Resolution Rate?

Can I snooze a Product Tour?

More specifically, I wanted the percentage session where people had an issue and self served their fix vs the percentage of session where people requested human support. I am currently building in a dashboard for internal use in the company and wanted to pull the data of the flow chart / sankey diagram of the support report, however as there is no api endpoint for reporting I can't do this. I was wondering if there was any way to realize this?  Below you can find the data I want to attain via an API get call. https://www.intercom.com/help/en/articles/5652381-the-support-report I really hope someone can assist me with this. Thanks in advance!    

Can I add a time delay on my Bot responses?

How do I test a Series before setting it live?

How can I show the Messenger window within having to click the bubble?