Answered

I'm going on holidays, how can I set expectations with my customers?

In reporting, what's the difference between teammate and team assigned?

Can I duplicate a Series?

Is the tooltip feature available for apps?

The list of goals don't meet my needs for my Product Tour, how can i add new goals to the list?

How do I add a Conversation Title in the Next Gen Inbox?

I set a cutom bot, but the guest's name shows anonymous like the screenshot is there any way I can set a parameter for guests?so that we can identify different guests​​

Can I disable transparant background on Custom Bot?

What is Articles Resolution Rate?

Can I snooze a Product Tour?

More specifically, I wanted the percentage session where people had an issue and self served their fix vs the percentage of session where people requested human support. I am currently building in a dashboard for internal use in the company and wanted to pull the data of the flow chart / sankey diagram of the support report, however as there is no api endpoint for reporting I can't do this. I was wondering if there was any way to realize this?  Below you can find the data I want to attain via an API get call. https://www.intercom.com/help/en/articles/5652381-the-support-report I really hope someone can assist me with this. Thanks in advance!    

Can I add a time delay on my Bot responses?

How do I test a Series before setting it live?

How can I show the Messenger window within having to click the bubble?

Is the Surveys feature available on my Early Stage plan?

How is the Customer Satisfaction metric calculated?

Why is the Company Name field blank in the Surveys report?

I want to add a user to a conversation & remove another user from a conversation - how do I do this?

I want to send an outbound message/email to a specific list of customers. Is there an easier way of doing this other than putting in their information one by one?

it says ( to get this feature ) and theres no way to even register for monthly paid account

I would like to add QA and developer emails to a allow list for our test environment and block all other outbound emails by default. Is there any way to set that up in Intercom?

The pointer will not let me select the whole page allowing the user to have free reign of what to select. The pointer comes up and I cannot select anything past it.

What happens when I pause a Series?

I want to tag every conversation and make sure that I am not able to close the conversation without a tag. Does the tag rule guarantee that I can do this?

We want to post a welcome message in visitors langauge in a Custom bot on our website. Based on what I can see there is no way to do that. It does state that "The first path cannot be reordered or deleted"From the second path/step it is possible to add a Custom action that would allow us to display e.g. a phone number based on a visitors country. However that means we will not be able to greet a customer in their language based on country from the first message in custom bots. Could be I'm missing something? As seen in the attached pictures Welcome message (first message/path) in Custom bot it is not possible to add a value e.g. If country is Spain - Then display phone number. As mentioned above it would be something done with Custom actions but there is no way to do so in the first message/path/step in Custom bots.