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I'm developing iOS app using intercom iOS SDK. Currently I'm facing problem that's intercom doesn't update for new message coming. Only update when I open conversation from launcher or goes into background mode, then comes again in foreground mode your help is required?

I would like to launch a form for customers in different world locations (lets say, ranging 3 different languages). Would I have to create a form for each target language; would I have a form and then be able to edit it for each language; or are translations automatic? Furthermore, if there are survey translations, are they based on the user's browser language? How are these managed?

Hi there! Does anyone know if there is a way to disable the "Send us a message" option located at the bottom of a help center (picture attached) for mobile? It doesn't show up right away when users open the Help Center initially but after reading/opening an article and going back, it shows up. We want to disable this because this is bypassing the prevent multiple open inbound conversations option and letting users create new conversations despite them already having open conversations with our team.

Created a new company:curl https://api.intercom.io/companies\ -X POST \ -H 'Authorization:Bearer <AuthToken>' \ -H 'Accept: application/json' \ -H 'Content-Type:application/json' -d ' { "name": "Test Company", "company_id": "18ac530", }'It was created successfully. Then used the Intercom generated id for it to attach it to a contact:$ curl https://api.intercom.io/contacts/62fe23da8c9c889b4c86b884/companies\ -X POST \ -H 'Authorization:Bearer <AuthToken>' \ -H 'Accept:application/json' -d '{ "id": <intercom_id for the company> }'Got an error, company not found. The docs say that a company must have at least 1 user to be listed and accessible. But this is a Catch-22 how am I supposed to add users if I am unable to access the company. To confirm, that my initial call to create the company was indeed successful, I ran this:curl \ -s https://api.intercom.io/com

hi, i am trying to create an intercom canvas kit, i create a url for initialize and submit flow on google apps script but it don't work well  this is my google apps script code  INITIALIZEfunction doPost(e) { var Json = JSON.parse(e.postData.contents); sendDataSocket(Json)   var CanvasBody = { "canvas": { "content": { "components": [ { "type": "button", "label": "Click ME!!!!", "style": "primary", "id": "url_button", "action": { "type": "submit" } }, ], }, }, };   return ContentService.createTextOutput(JSON.stringify(CanvasBody)).setMimeType(ContentService.MimeType.JSON); }SUBMITfunction doPost(e) { var Json = JSON.parse(e.postData.contents);   var CanvasBody = { "canvas": { "cont

We're creating a new survey and we're about to set it live but we got a message that it'll be send to our live active users (100,000+). We don't want to alert them so is there a way that we just set it live under our current rules + condition (30 seconds).

How do I search for conversations reported by users with domain name @abc.com ? We don't have companies configured in intercom and we have over 600,000 users. Intercom support is telling me that the only way to do this is to create companies and link all 600,000 users to the companies! That sounds very backwards and kinda defeats the point of having a ticketing system. Any basic ticketing system should have some filter/report to search for simple things like "Show me conversations where user's email contains @abc.com" and I find it astounding that Intercom does not have this basic functionality. Am I missing something here?

I am trying to change the Posts message language to french and using "language_override" as "fr" and its not updating it. Please find the attachment. Could some one please guide me what need to be done here.

Sync limitations Intercom doesn’t consider outbound messages without replies as conversations.We found that if an end-user doesn’t reply to outbound messages (such as emails, posts, or chats), we can’t fetch the conversation IDs because the REST API does not return them. As a result, we can’t sync these conversations to your destination.  I want to see who gets which outbound. When can we get ability to get this data programmatically? @Azure Radio 277​ 

I have a scenario that to show the lists of features (history) which all are notified to users as a list items based on user click event. Would like to know is there any possibility to fetch all the posts messages and get the content.

We utilize the Jira/Intercom integration to connect our Development team with our Customer Service inquiries. We'd like to see how many conversations are linked to a certain Jira ticket or even just linked to tickets in general. Has anyone found a simple way to do this?

Hello, community. Love the notes, but the fact that they are "live" in the body of correspondence is creating a mess sometimes. I recently started to use JIRA to work with the user's cases. The good thing is that JIRA and conversations are cross-connected. You can leave a comment in the conversation, and it will be sent to the JIRA ticket and vice versa. The issue with any conversation, when we need to discuss the case with different teams etc is that now we have tons of comments right inside the dialogue with the user. Which is making all correspondence with the user very overloaded. Is there a way to keep notes outside the "body" of the chat with the user? Maybe an additional plugin or app. Thank you

Hi I'm trying to update 'language_override' value during the user preference update event, but I couldn't see any changes even after calling the APIs. Is there any other way to update the field? Thanks

What is the difference between token and acess_token returned while trading the authorization code

I've seen a few questions about it in this forum and it would be helpful for our mobile app.

Hi, I have a web app that upon user sign up, I am expecting product tour to launch.However, upon sign up, a browser refresh is needed to trigger the product tour. It's a Next JS app and when I received sign up user data, I have called Intercom('update', userData)upon user sign up but I am not able to trigger the product tour unless doing a browser refresh. I have suspected it's because of throttling, but I have confirmed I was making less than 30 update calls in the flow so it shouldn't be throttling issue.https://developers.intercom.com/installing-intercom/docs/intercom-javascript#intercomupdate/p> Can you please help?

Has anyone else had this problem? It's been 3 days and Intercom support still hasn't read any tickets, so I figured I'd ask the community here.  The injector script and boot code both call the right appId, but the scripts that get injected insert both the correct and the other company's appId.

My post is "live" but hasn't been sent to anybody in the audience. The same happened yesterday. I've set it to send all users, and start sending immediately. I've used the exact same rules than previously, but the post is not sending.

I am creating a segment of users to send a mass email. I have a few "and" filters set... i.e. Email (Has any value) AND Country (United States). Then, I try to add another filter using AND but want to only use certain data points for the specific filter -- for example "Soccer" OR "Basketball" (we don't want to send to Baseball). For whatever reason, as I add "Basketball" - it is actually reducing the number of users in the segment. Does anyone else ever have this issue and know a workaround? I have tried a few different ways and have shown multiple people at my company to make sure it is not user error.  Thanks, Holden

I've connected the Typeform app and created a block in Messenger, however when I try to access from in app, it shows a load bar at the very top, but then it's just a blank messenger screen...the survey doesn't pop up. Any thoughts?

Hello There,Consider me new to the intercome and don't have an idea about even the basics of integration. I'm presenting the use case and seeking a solution for it. Once the user opens up the messenger, he will be shown up with a form that is generated through my server (it is not the same every time. It is based on some conditions). The form content is different for different users based on the logic on the server.The user clicks on a button on this form and the response is sent back to the server for some business decisions. So I'm confused with following thingsHow should my server be intimated when the user opens up a messenger (with the user detail)How can I send the UI back in form of JSONHow can I record the response back if a button in that UI is pressed The information available is in bits and pieces and I'm not able to find the end to end example.Looking forward for an end to end example do acheive the use case. Regards,

Context: showing newly released features as a popup when user signed in to the application. I will be using Posts message option. Scenario: multiple customers (company / organisation) will be having different release version of a product. when a new version is released with new features, initially we will be releasing this version only to some of the customers (company / organisation) and after few days (cannot be specify how many days) will be releasing to another bunch of customers. the query here is once the posts message is setup how to push the posts messages to the customers upgraded to the latest version.

Hello, I am trying to send new user data - including email - to a third party app. It seems that email are not part of the payload, how can I add it to it? Thanks!

I have an Intercom app, and I am pulling conversations in to my local storage for my customers to run additional analysis on. I want to be able to link them back to the original conversation in their Intercom dashboard. I can't find documentation on the logic to construct a link back to the conversation. Can anyone help me find the right logic?

My team currently categorizes conversations through conversation tags manually, and I would like to change this scenario, where the tool itself does the tagging automatically. I would like cases and examples of how I can do this. Can you give me some strength?