Answered

Can I download /export the performance of our articles? Views, etc.

I want to try out the https://api.intercom.io/conversationsendpoints with demo data

For example we request logs from our members as a .log file. I've added this so that I can even view it but I need to download it to my device which there is not an option for. Just takes me to a web link.

What is the way to create contact with `utm_*` fields? Nothing is declared on create/update contact pages

Could someone please help us with installing the Custom Objects and Custom Actions because it's really unclear for us. It would be great to schedule a call so we can hopefully fix this together! (It's about feature: https://app.intercom.com/a/apps/g9l9yy

Is there a way, similar to switch to WhatsApp, that gives our users the possibility to send us an offline message, email of sorts, instead of reaching out online?This is specifically for outside office hours, for transparency purposes I want the messenger to let people know that what they are sending us is not a live message.

I have set up our help center to work with Google Analytics as shown in the Intercom article.However, I'm having some trouble getting the data I want out of it. I think part of the problem is that we set up the helpdesk to use a subdomain (looks like analytics isn't great with those). Does anybody use Google analytics and tell me if and how you managed to get data about:user-flow to and from our articles (what URL they came from and where they went next)if possible the same data from above filtered by article language (via URL)and the Intercom article also mentioned: How many articles they read in a session Any other data you are looking at?

I am looking for a possible solution to obtain automatically the last seen time of each user and have it connected on Salesforce.

Hello,I am developing an integration from my company's system to Intercom using the new features of Custom Objects and Custom Actions, but I have not been able to retrieve in my Custom Bot as a Data selection button the data mapped to my Custom Object.I have already set up the right relationships from my Custom Object to the People and Conversation objects following this tutorial (https://www.intercom.com/help/en/articles/6298283-setting-up-the-right-relationships-with-custom-objects), but no buttons are being shown in my bot.Can you assist me setting this up? As this is a new feature, I could not find any other help in the Intercom Help Center.Thank you,

There are several instances on which Chat window is failed to load on ios and Android Both. The intercom SDK used are as follow:react-native wrapper : 3.0.4android : 12.4.1ios : 12.4.0 EditedIf anyone has faced same issue would love to hear what have you done to fix the same. Looking forward to hear.

In other words, from planning what data to gather through asking the right questions (and selecting question types) through seeing reports and using the data. I'm also intrigued by user attributes and I'm looking for use case descriptions on those. I know this is a lot but the articles I've found are very superficial and seem focused on what to click to do something - that much I can usually figure out on my own :-) Can anyone help?Thanks

It has been reported that on devices with smaller screens the configured layout does not work in the same way. Could anybody help me? 

I want to change the visual prioritisation of our collections and within them the sections. Also I'd love to be able to create expandable lists that allow customers to see all the sections within a collection 'closed' and then on selecting one section, it would expand to show all included articles. This way they can browse all sections on one screen, without having to scroll through the articles in uninteresting sections.

Hi, We randomly get the following error when trying to build an android release build. After building a few times it seems to fix itself but suddenly appears again after some time. This is pretty annoying since it costs unnecessary credits on CI servers. It already happened in react-native-intercom 2.1.0 but also happens now on latest 3.0.5. FAILURE: Build failed with an exception. * What went wrong: Execution failed for task ':@intercom_intercom-react-native:generateReleaseRFile'. > A failure occurred while executing com.android.build.gradle.internal.res.GenerateLibraryRFileTask$GenerateLibRFileRunnable > /Users/vagrant/git/node_modules/@intercom/intercom-react-native/android/build/intermediates/local_only_symbol_list/release/R-def.txt 

Hi,  I have the simplest of questions. I have an extremely simple set of outbound conversations that go identify product-> capture product specific data -> end conversation -> generate lead for callback  when I have enough for a lead for that specific product, I want to take everything captured and fire it off to a webhook. I cannot for the life of me figure out how this happens in intercom, all of the help articles talk endlessly about webhooks and there are screenshots of a place you can stick your https webhook url but absolutly no description of how to get to that screen, and how to trigger a payload send when you close an outbound conversation.  I would also love to just preview what the payload looks like so I can get started on integration work into our CRM - it seems like you cannot do this without sending to a webhook? which as described above I cannot figure out how to do.  I am waiting on an intercom architect to have a free meeting slot to walk me through this, but

We have an NPS survey running and started receiving an uptick in our customers logging issues that the Intercom bubble blocking buttons in our app. We have the Intercom chat set up behind a small ? icon in the upper right of our app vs. the chat bubble. However, we discovered that with the new NPS survey, if someone dismisses the survey then the blue chat bubble appears in the bottom right and there's no way to get rid of it. Does anyone have any suggestions?

I am trying to figure out a way to link between bots. I would like to be able to have users jump to a different bot if they go down a specific path. This would allow me to have a bunch of smaller bots, rather than one large bot which covers all topics. 

Is there a way to pull data from intercom, specifically Response time, time to close, conversation ratings and top articles this month into a google spreadsheet? We are building a dashboard with metrics from various types of tools we use, and wanted to include intercom. Is there a way to pull data from intercom, specifically Response time, time to close, conversation ratings and top articles this month into a google spreadsheet on a monthly basis?

Our company uses Intercom for Marketing, Sales, and Support. I am wanting to create some product tours for internal training purposes but don't want to risk going over a limit if there is one.

I want to completely remove the possibility for clients to write to us so they can have only the custom bot. Is that possible? I couldn't find an option to remove the "Write a reply".

i’m creating series which has a path where user completes tour then a custom bot comes up. however, if the user cancels the tour, I want the bot to still come up after they cancel. i don’t see a rule that caters to this. is this simply 'when user viewed tour'?

How do we set up the custom bots to display a message that we will be back on the next business day once a customer contacts us after our business hours. Because right-now this is what it shows.

I have many customers (corporates) that block links from the the domain intercom-clicks.com which means, all links in my newsletters and email, don't work :(  I need Intercom not to change the links in my newsletters. I know won't have the click tracking reports anymore, but that's not relevant.  Where can I do that? The help article doesn't clarify it https://www.intercom.com/help/en/articles/2706708-what-is-click-tracking/p>.

Is there any way to go back to the old inbox ?

Hello Interconnected, I hope everyone is doing well! I am creating an onboarding flow thanks to Outbound and I was wondering if you can condition a specific email sent regarding a previous email received? For instance:IF I received this email before AND I am on the target audience THEN I receive this email. Thank you in advance!