Answered

Hello, community. Love the notes, but the fact that they are "live" in the body of correspondence is creating a mess sometimes. I recently started to use JIRA to work with the user's cases. The good thing is that JIRA and conversations are cross-connected. You can leave a comment in the conversation, and it will be sent to the JIRA ticket and vice versa. The issue with any conversation, when we need to discuss the case with different teams etc is that now we have tons of comments right inside the dialogue with the user. Which is making all correspondence with the user very overloaded. Is there a way to keep notes outside the "body" of the chat with the user? Maybe an additional plugin or app. Thank you

Hi I'm trying to update 'language_override' value during the user preference update event, but I couldn't see any changes even after calling the APIs. Is there any other way to update the field? Thanks

What is the difference between token and acess_token returned while trading the authorization code

I've seen a few questions about it in this forum and it would be helpful for our mobile app.

Hi, I have a web app that upon user sign up, I am expecting product tour to launch.However, upon sign up, a browser refresh is needed to trigger the product tour. It's a Next JS app and when I received sign up user data, I have called Intercom('update', userData)upon user sign up but I am not able to trigger the product tour unless doing a browser refresh. I have suspected it's because of throttling, but I have confirmed I was making less than 30 update calls in the flow so it shouldn't be throttling issue.https://developers.intercom.com/installing-intercom/docs/intercom-javascript#intercomupdate/p> Can you please help?

Has anyone else had this problem? It's been 3 days and Intercom support still hasn't read any tickets, so I figured I'd ask the community here.  The injector script and boot code both call the right appId, but the scripts that get injected insert both the correct and the other company's appId.

My post is "live" but hasn't been sent to anybody in the audience. The same happened yesterday. I've set it to send all users, and start sending immediately. I've used the exact same rules than previously, but the post is not sending.

I am creating a segment of users to send a mass email. I have a few "and" filters set... i.e. Email (Has any value) AND Country (United States). Then, I try to add another filter using AND but want to only use certain data points for the specific filter -- for example "Soccer" OR "Basketball" (we don't want to send to Baseball). For whatever reason, as I add "Basketball" - it is actually reducing the number of users in the segment. Does anyone else ever have this issue and know a workaround? I have tried a few different ways and have shown multiple people at my company to make sure it is not user error.  Thanks, Holden

I've connected the Typeform app and created a block in Messenger, however when I try to access from in app, it shows a load bar at the very top, but then it's just a blank messenger screen...the survey doesn't pop up. Any thoughts?

Hello There,Consider me new to the intercome and don't have an idea about even the basics of integration. I'm presenting the use case and seeking a solution for it. Once the user opens up the messenger, he will be shown up with a form that is generated through my server (it is not the same every time. It is based on some conditions). The form content is different for different users based on the logic on the server.The user clicks on a button on this form and the response is sent back to the server for some business decisions. So I'm confused with following thingsHow should my server be intimated when the user opens up a messenger (with the user detail)How can I send the UI back in form of JSONHow can I record the response back if a button in that UI is pressed The information available is in bits and pieces and I'm not able to find the end to end example.Looking forward for an end to end example do acheive the use case. Regards,

Context: showing newly released features as a popup when user signed in to the application. I will be using Posts message option. Scenario: multiple customers (company / organisation) will be having different release version of a product. when a new version is released with new features, initially we will be releasing this version only to some of the customers (company / organisation) and after few days (cannot be specify how many days) will be releasing to another bunch of customers. the query here is once the posts message is setup how to push the posts messages to the customers upgraded to the latest version.

Hello, I am trying to send new user data - including email - to a third party app. It seems that email are not part of the payload, how can I add it to it? Thanks!

I have an Intercom app, and I am pulling conversations in to my local storage for my customers to run additional analysis on. I want to be able to link them back to the original conversation in their Intercom dashboard. I can't find documentation on the logic to construct a link back to the conversation. Can anyone help me find the right logic?

My team currently categorizes conversations through conversation tags manually, and I would like to change this scenario, where the tool itself does the tagging automatically. I would like cases and examples of how I can do this. Can you give me some strength?

I am trying to get a full list of the users through the /contacts endpoint of the current version of the API, but I am only getting the leads and not the users. Is there a param I have to pass to the endpoint? I tried role: user, type: user but no luck.

Customers sometimes request transcripts of a conversation so they can refer back to it later or have documentation of the conversation. Currently it can be sent without images but often times the images are the most valuable piece of the interaction.

We've got a help centre localised in a number of languages. However, not all articles will be available in all languages from the get go, which means some articles will only be available in English whilst they're being translated. If you select an article in the help centre, select another language that the article is not available in, we get a very bland page with the message 'You are being redirected', without any actual redirections ever happening. Are we missing any settings for this?

I know the selector is correct because its highlighted in the tour. Then when I click on it it stays on that step and does not advance. The next step is a post so its not related to the selector on that step. Any ideas?

i am new to intercom and i am trying to design a frequently asked question , do you have a video recommendation , or just steps to how i can get it done

Hello! I have created a series of emails with different rules triggered by events. One of these events is that when a user registers to our website they should be tagged with "registered". I have created the tag under that name. The series is created in a way that a first email is sent, then if the user registered there's a rule on the series triggered by this event, and should eventually tag the user automatically ( see the picture). However this does not happen. We have tried internally and the event triggers correctly on a user level, the problem is the tag. Is not working properly. Anyone can help me? I've been trying to get help from intercom for the past day but they have not answered me. Thanks, Iris

I am having a canvas kit with image click url action. When i click on the image new tab open but url not redirected. In console log shows the "Uncaught DOMException: Failed to execute 'assign' on 'Location': The current window does not have permission to"

The initial entry rules didn't encompass our full audience so we need to increase it but we don't want those who already entered the series to be targeted again with the first emails. Will those already in the series remain where they are in the series or be re-entered as they will meet the edited requirements too.

I am looking to use the bot and our online articles to develop a workflow triggered when a new user logs in or a user who hasn't completed the articles logs back in. I'm relatively new to Intercom. Is there a guide to assist me with this?I'm also open to other ways of doing it so I welcome comments if you have suggestions!

Will a migration be required ?When will it be possible to change the hosting to Europe for existing customers ?  

We have a system that provides interactive demos and walkthroughs, and would like to be able to enhance our rep's ability to suggest them as admins from within Intercom. Is the table set in such a way that we can make this happen? Example Use Case:An agent is on chat with a customer that wants help with single sign onThe agent clicks a button, searches SSO, and our hit appearsThe agent clicks on this hit, and it is injected into the conversation (ideally, we have the ability to inject meta info and images as well!)The customer sees a nice image and link as a result of the agent's injection of content Thank you!