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Hi there,I've just installed the latest version of the Expo plugin (6.8.1). Everything is mostly working, but there are some issues. I've noticed problems with push notifications, and I'm unsure if they are related to the following:1. We're unable to retrieve the unread message count correctly. The listener isn't working, and even when the app is open, new messages aren't being fetched.2. In chat, replies from an "agent" aren't showing up in real-time. To see new messages, we have to close and reopen the conversation, which disrupts the chat experience.Any advice on these issues would be appreciated.Thank you

We are calling loginUnidentifiedUser() when user open the app without user login and if user logged in, then  calling Intercom.loginUserWithUserAttributes({ userId: userId, })but we are getting Error - Error in loginUserWithUserAttributes 

Hello,We are currently migrating our react-native app to Expo and we are facing some issues with Intercom push notifications.We are using:"@intercom/intercom-react-native": "8.1.0","expo": "52.0.28",And in app.config.ts, this is our intercom setup:'@intercom/intercom-react-native',{ appId: process.env.EXPO_PUBLIC_SECRETS_INTERCOM_APP_ID, androidApiKey: process.env.EXPO_PUBLIC_SECRETS_INTERCOM_ANDROID_API_KEY, iosApiKey: process.env.EXPO_PUBLIC_SECRETS_INTERCOM_IOS_API_KEY}We have followed the rest of the setup mentioned on github.It seems that the chat works when we open it from the app. The user can send and receive messages as expected.The problem is that the push notifications don’t seem to work at all. We don’t receive any notification when the app is on the background or closed.Could you please advice on what we can check? Thank you,Nikos

Hello I have been experiencing an issue where some of my Intercom messages get stuck in the “Sending” status and don’t get delivered to the recipient. This seems to happen randomly some messages go through instantly; while others just stay pending indefinitely. Refreshing the page doesn’t help & I’ve already checked my internet connection.🙂I have tried logging out and back in, clearing the cache, and even testing on a different browser, but the problem persists.  🤔I’m wondering if this could be a temporary server issue / something related to message queue handling. Has anyone else faced this? Are there any troubleshooting steps I might be missing?🤔Checked https://community.intercom.com/conversations-9/Alteryx Training guide related to this and found it quite informative. Would love to hear if others have encountered this and found a fix. Also, is there a way to manually retry sending stuck messages instead of rewriting them? Any insights would be appreciated!  Thank you !!🙂

Is there some way to upload a CSV of user IDs instead of having to manually enter each one into the 'who will receive this' bit? I want to send an email to 50 or so people.

Hi,I cannot see the The Multilingual Workflows feature to activate it on my workflow like this article mentioned:  The AI Inbox Translations is enabledbut I don’t have the other button :  Any advice? Ideas? Thank you, 

can you help me

Hello. I work for a company that uses Intercom to organize our client interactions. We are in the process of starting a second company. The same customer service team will be working for both companies for the foreseeable future. Is there a way to partition a single intercom account into two inboxes (one for each company)? Thanks!

Hello, team. I would like to find a way to monitor specific tags. Which users got tagged, by whom (specific agent, bot, series). As I can see, the information about who and when set the tag is available in intercom, but I cannot find any way to filter this info. I checked the teammate logs (there is no Tag-related activity written there).And of course the standard "People" section. Filter "tag" only work as yes/no attribute. Perhaps anyone got an insight on this? Thank you in advance

After ending a chat, is there a way to loop in or cc an external email to the conversation without changing the conversation to a ticket?

Hi, I am currently using the OpenAPI specification provided in your YAML file to generate an API client for the /companies/list endpoint. According to the YAML, pagination is implemented via a "pages" object, which includes a "next" property defined as a starting_after_paging object. This object is expected to contain properties like per_page and starting_after.However, the actual API response returns the "next" property as a plain URL string, for example:"pages": { "type": "pages", "next": "https://api.intercom.io/companies/list?page=2&per_page=1&order=desc", "page": 1, "per_page": 1, "total_pages": 223},"total_count": 223I have verified that this behavior is consistent even when using the API testing tool provided at https://developers.intercom.com/docs/references/rest-api/api.intercom.io/companies/listallcompaniesCould you please clarify whether this is a known issue or an intentional change in the API implementation that has not yet been reflected in the YAML documenta

Hi, I would like to set up a floating banner in our portal between certain time frame and I would like to show it to all users 2 times. how can I do that? I could set it up as ‘’send every time the person matches until dismissed’’  between certain time but I do not want to send more than 2 times

Hi!I am a software developer working at Greenly.We are already using Intercom for custom support, for months.We recently saw that Fin will soon be available over an API (https://bfy.intercom.com/ “06 - Fin over API”Can you give more information of when will this be available please?Best regards,Maxime Broussart

We have successfully configured and launched a News Center and posted publicly our first News Item, which is displayed properly both within Messenger News section and within News Center main URL (a custom domain properly configured following Intercom’s Custom Domains for News Center instructions).The News Center main page loads perfectly and displays our first news Item but when clicking on the News Item title to open the News Item in a new window we land on a blank page (no 404 error, just a blank page).   

We have a large database of typical customer questions and answers. These come from a service desk that is not currently supported by Intercom. What is the best strategy to add this content to Fin Knowledge?There are too many entries to manually input them as snippets.We’re considering adding them as a PDFs, but we’re not sure how Fin will chunk the data—whether it might split Q&As incorrectly or merge unrelated entries.Is there any guidance on how to format the PDF, or an alternative way to upload the data in a Q&A format?

I know there is no native integration to use intercom to respond to Amazon or eBay messages, but is there any third party addon that enables this?

Since one of the few ways a Lite user can see a conversation is via link and to make it easy within a CX team to share conversation URLs without having to mention everyone, I’d like to suggest an option in the upper conversation tool bar to grab a shortened URL for that conversation. We had this in Richpanel, and it made it super easy to quickly grab a link to the conversation for easy sharing. 

Hello team! This maybe very normal question. Just would like to understand what are the differences between FIN AI and Chatbot please? In terms of how it can help to support customer service team We are looking to improve percentage of conversations which resolved by FIN AI. Also, percentage of improvement for conversations which closed by Chatbot as attached picture. To start with, I would like to get more understandings on how Chatbot can help the team to close conversation different from FIN AI please? Saw that percentage in report between FIN AI and Chatbot are separated. So I assumed that the way they work in the system on conversations are different? Moreover, if you have any suggestions/real practices about Intercom Chatbot improvement would you mind help to suggest. That would be really helpful on my end! Really appreciated :) Thank you in advance! Ploy

Hey!We are creating tickets for some chats and sending the ticket attributes to an external tool using POST API requests. I’m able to forward all attributes except for any files added to the ticket, as the file attribute isn’t saved like the others.Is there a way to include links to the files in my API call through the Action Builder? I see that the files are stored like this, so I would just need a way to include this in the call. https://downloads.intercomcdn.com/i/o/qwum5ehb/1430332547/0a18547e88a0534a2b11dc66de1c/About+-+Wolt+%28Germany%29.pdf?expires=1742396400&signature=71937dcca587c48f45395961771de4a294247409d94427ef8a309fcc0f603793&req=dSQkFsp9n4RbXvMU3HP0gCfl8Ixw9B04fnL9Av84zX8P2bzVoXE%3D%0A

Actually i am facing a issue and tried a lot of things to solve this bug, but could not find out whats the actuall reason behind this bugIssue:When I click launcher button, widget appears, then the launcher should become back btn to close that widget, but in my case when i first click the launcher widget appears and instead or becoming back btn, launcher suddenly blinks and return to its launcher state,second time  i click the btn, nothing happens, thrid time i click the btn , a new widget appear on top of previous one, at it goes so on.Please help me in solving this issueCode:if session[:user_id]@intercom_hash = OpenSSL::HMAC.hexdigest("sha256", ENV["INTERCOM_SECRET_KEY"].to_s, session[:user_id].to_s)end  <% if ENV['SEGMENT_JS_WRITE_KEY'] %><% if session[:user_id] && !current_user&.admin? && current_user.present? %><% profile = current_user.value&.profile %><script>window.intercomSettings = {api_base: "https://api-iam.intercom.io",app_id

Hi team, Is there a way to create an auto reply only after business hours?

If i have a file in an article, is there a way to track downloads?

Hey, After migrating from "@intercom/intercom-react-native": "^3.0.5",to latest version "@intercom/intercom-react-native": "^4.0.1",the displaying of specific helpcenter collections does not work anymore.Old code: Does not work after updating the SDKconst res = await Intercom.displayHelpCenterCollections([‘1234567’])// trueNew code: Also does not work with the latest SDKconst collections = await Intercom.fetchHelpCenterCollections();/**[ { "id": "1234567", "title": "FAQ" }]*/const collectionIds = collections.map(_ => _.id);// [ "1234567" ]const collectionContent = IntercomContent.helpCenterCollectionsWithIds(collectionIds);/**{ "type": "HELP_CENTER_COLLECTIONS", "ids": [ "1234567" ]}*/const res = await Intercom.presentContent(collectionContent);// trueThe problem is the same for both methods:displayHelpCenterCollections and presentContent return true, but no Intercom popup is opened.

For example, if a designer is working for three of our customers and therefore is tied to three companies in Intercom, and one of those is an enterprise customer with an SLA, we would want to treat the designer as part of the SLA. How would we ensure the routing works? I can't see a way to create inbox rules stipulating that Intercom needs to review all the companies tied to this person and ensure they route them to our VIP box if one of the three companies is considered VIP. Any help much appreciated!

Our CX team sends outbound emails often and will continue to do so when we transition to intercom (in the migration phase now).We don’t see a way to edit subject lines for outbound emails - which is vital to our operations. Is this possible? If so, how can we do this? Has anyone else run into this issue?