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Our Intercom account, which we use for managing tickets and other tasks, has expired. This has made it difficult for us to create a video using the same account. Since this account is also linked to our developer account with the same email, we would like to explore possible solutions.Could you please let us know if there is an alternative option available or if we can downgrade our plan while still being able to create the video using the same account? Your guidance on this would be greatly appreciated. We would like to proceed with transferring the app ownership to the developer workspace. We’ve been waiting for your response over the past two weeks, and this transfer is important for us to move forward with our integration, which is currently pending.We’d really appreciate it if you could prioritize this request and initiate the transfer as soon as possible

We are a startup business using Intercom for Customer Support. We received approximately 4K-5K conversations monthly. One of our main challenges is how to easily track and understand the reason why users are reaching out to our Support team. I’ve read about conversation tagging, conversation topics, and conversation attributes, but it doesn’t seem to be a perfect solution, or maybe I just can’t completely comprehend how to adapt them to our business. Do I need to use all of them together? Do we need integration with another tool or software? The end goal is to be able to convey to our product team our user's sentiments. Can someone please lend a helping hand?

Is it possible to force the agents in our system to tag conversations before they close them? For example if an agent were to attempt to close the conversation without tagging it, it would send a message saying 'Please tag this message first!' and it would prevent them from closing the conversation

Hi, So I’ve implemented the Intercom SDK into our Android app the past few days and stumbled in to a strange thing. The SDK crash as I’m trying to open the write message view with this error.java.lang.NoSuchMethodError: No static method FlowRow(Landroidx/compose/ui/Modifier;Landroidx/compose/foundation/layout/Arrangement$Horizontal;Landroidx/compose/foundation/layout/Arrangement$Vertical;IILandroidx/compose/foundation/layout/FlowRowOverflow;Lkotlin/jvm/functions/Function3;Landroidx/compose/runtime/Composer;II)V in class Landroidx/compose/foundation/layout/FlowLayoutKt; or its super classes (declaration of 'androidx.compose.foundation.layout.FlowLayoutKt' appears in /data/app/~~MDeJzUHvf74b7jpNmGq6Rw==/com.*.staging-7N_jvukfhGCaqNo-t2IqvQ==/base.apk)    at io.intercom.android.sdk.m5.conversation.ui.components.row.QuickRepliesKt.QuickReplies(QuickReplies.kt:38)    at io.intercom.android.sdk.m5.conversation.ui.components.row.QuickRepliesKt.ComposerSuggestions(QuickReplies.kt:88)    at io.

Hi, I want to move ~ 90 articles on our current helpdesk, which we have on Notion, to Intercom. What is the most pain free way for me to do this? I would of course prefer not to have to copy and paste each and every article…Looking forward to your answers!

I have 2 separate workspaces but I don't need 2 anymore - I want to merge them both together so I can have everything all together.

I am merging two intercom platforms into one. How do I ensure all of the data columns of an intercom csv export, is imported into the new Intercom? I exported the full data of a single user onto a CSV file. I IMPORTED the same CSV file after changing the email address as a test.  Most of the data did not import, like "First Seen" etc. The 6 that the imported asked for worked fine (ID, email etc) It is critical that all of the data is imported. How? Thanks!

Our team typically sends emails to users (generally asking for more information on a specific account). Is there a way to set up a workflow that sends an automated followup if the user doesn’t reply within a specific time frame? When testing the workflows, I tried using these:When a customer becomes unresponsive - this requires the user to respond, which doesn’t always happen When a teammate sends any message - this doesn’t have the option to send an email, only a message or note

Hi, using the latest version i manage to build the app on IOS (your last update fixed the expo plugin swift headers) but didn’t fix the sdk. now on ios presenting intercom shows a loading error (was working fine before the update to new arch and expo 53) and on android nothing happens when i call intercom.present() expo 53react 19react-native 0.79.2@intercom/intercom-react-native 8.4.0

Hi everyone,I'm trying to set up a banner in Intercom that only shows for first-time visitors—specifically, those who haven't signed up or logged in yet. The goal is to show this banner to completely new users who are just landing on our site for the first time.I believe this is possible through Intercom's targeting logic, but I haven't been able to get it to display correctly. I’ve already created the banner and set some targeting rules, but it’s not showing up as expected.This is where I got stuck, I wanted to check here first in case anyone has done this successfully or has advice on setup?Has anyone managed to get this working? Would love any tips or steps to follow!Thanks!

My issue : Our Intercom account, which we use for managing tickets and other tasks, has expired. This has made it difficult for us to create a video using the same account. Since this account is also linked to our developer account with the same email, we would like to explore possible solutions.Could you please let us know if there is an alternative option available or if we can downgrade our plan while still being able to create the video using the same account? Your guidance on this would be greatly appreciated.Looking forward to your response.Intercom Support reply : Hello team!Appreciate your patience here as I was out of office this week so your email should have been routed elsewhere 🙏But from reviewing our last conversation- I never received confirmation about whether you wanted the 14 day free trial OR if you wanted me to transfer the app ownership to the developer workspace. Please let me know which option you wanted and I can go ahead and get that initiated.Sara B I would r

We did implement the intercom Integration with our mobile app and everything works like a charm BUT we realised we are sending communications to our clients over the chat but they don't seem to realise messages are waiting for them since the app badge count is zero. I'd tried to increase the value over the AppDelegate methods but can't make it increase the count when the app is not running or in background. Also tried to create a Notification Extension for the app but the criteria for the modifications won't meet since the payload of the notifications has the value mutable content set to false (mutableContent: NO)  Another way to make this work would be to send notifications as silent ones but don't know if the payload from Intercom's notifications is customisable. Any help with this subject would be much appreciated. Bests.

How can conversation data, along with bulk attachments, be exported from the Help Desk?

We were able to setup Intercom using @intercom/intercom-react-native library on iOS and Android, but we’ve some questions for Android push notifications.We added the drawable icon and it’s being used but the icon used in the notification is different. Is there a way to change it? Do you know why Intercom’s notifications are not grouped with the notifications of my application? 

Presenting secondary-level collections doesn't work on iOS SDK (opens the root help center) but works fine on Android SDK.Presenting top-level collections works as expected on both platforms.

I am building an HTML email template to display a variety of statistics. The statistics are in different formats such as percents and currency values. Is it possible to format a decimal as a percent in an HTML Template? Decimal Example:Value: .9856Display Value (in template): 98.56% Currency Example: Value: 4578.19Display Value (in template): $4,578.19 Based on your provided documentation, the only way to format numbers appears to be as a decimal or integer. Are there other formats that are acceptable? 

We are experiencing an issue with manually booting the Intercom messenger in our React Single Page Application (SPA) using react-use-intercom.Goal: We need to initialize Intercom (using boot) only after a user successfully logs in, providing their userId and userHash (Identity Verification). The launcher should not appear on the login page.Problem: The Intercom messenger launcher fails to appear on the very first login after starting the application. However, if we then refresh the page, or log out and log back in during the same browser session, the launcher appears and works correctly.Implementation & Troubleshooting:We use <IntercomProvider appId="..." autoBoot={false}> wrapping our AuthProvider. Inside our AuthProvider, a useEffect hook triggered by the user state change calls Intercom('boot', { userId, name, userHash }). We've confirmed the boot function is called with the correct user data. We've confirmed window.Intercom exists before calling boot. We tried adding sign

I'm looking for a way to export conversations from Intercom. More specifically, I'd like to export emails, posts and chats and replies from customers as we are replacing Intercom. Does anyone know if that's possible somehow?

HiI know that I need to use the API to export articles, and I’ve looked at a couple of existing questions around this. The answer seems to be, you need to use the API and to look at the article Formatting and exporting your articles with the API for answers. That article doesn’t have any information about exporting articles using the API. It has one line of text right at the bottom, pointing you to the developer docs, but not guidelines as to how to start.  I looked at the data export section of the developer docs and gave that a try, and first of all found out that it will only pull data from a 90 day period, so pretty useless if you want to export docs that have been created over time. I tried the Export API endpoint with a shorter time period and still had issues. For anyone else trying, you first have to Create a Data export, the response from that request will give you a job number. You then need to download the data export, using the job number.I tried this in the Intercom test e

I am looking to make our FAQ in Notion link to the Intercom Help Center. Would it be possible for Intercom to a. create a article and publish it when a new database entry is made and b. for Intercom to update that article when the database entry is updated in Notion?

What best practices/workarounds are out there for enforcing ticket tagging in Intercom before close? I saw the topic on 'Topics' but we are highly ingrained in Conversation Tags and need to require them before a conversation can be closed. It appears in Inbox rules that conversation tags aren't an option, only person or company tags which is not helpful for this problem.

Looking to graph monthly numbers on:• Monthly count of articles used in emails and chats by humans• Same for AI 

Hi - We want our users to be able to interact with Fin but not give certain domains the option to “Talk to a person”. Is it possible to configure this? We are open to turning this off for all customers for now, if we can’t turn it off for specific customers 

Would be helpful for reporting :)

In a Series, I can tag all users who go through the Series based on messages they’ve received.What about in a post or product tour that is not in a Series? Focusing just on Posts, I know how to tag users who have received the Post, but how do I ensure that users who receive the Post in the future will also be tagged?