Answered

Providing a Subject heading on each Message after the Conversation is closed.That way, users can see the subject and refer back to their conversations by topic. 

Hello;Trying to do a API call on all the users but keep on getting this error:  {"type":"error.list","request_id":"0045poj8nclou5t7cb00","errors":[{"code":"unauthorized","message":"Access Token Invalid"}]}How can i revoke the invalidness of the token? Can it be re-assigned? Thanks 

I’m getting this errro: Script '../node_modules/@react-native-community/cli-platform-android/native_modules.gradle' line: 203 * What went wrong:A problem occurred evaluating project ':app'.> Could not find method implementation() for arguments [DefaultProjectDependency{identityPath=':intercom_intercom-react-native', configuration='default'}] on object of type org.gradle.api.internal.artifacts.dsl.dependencies.DefaultDependencyHandler.  

Hi everyone, I am currently trying to link Intercom to our CRM Microsoft Dynamics. Is there a way to view the Intercom Ticket data on Dynamics so all our customer data is on one page? I am trying to do it with Zapier, but I do not have good knowledge of Dynamics. Does anyone run a similar setup that I am trying to?

What process can I follow to read Sharepoint pages as source content for Co-Pilot?   Also can it read the files also from Sharepoint?

Hi there, I’m trying to solve this issue but getting transferred between agents without a resolution.I have setup my subdomain for the Intercom Help Centre via Cloudflare but getting a “CNAME Cross-User Banned” error.My DNS setup are correct, as per below: Based on Cloudflare, this is an issue that Intercom needs to solve [discussion link] and I don’t have control over fixing it.Can someone please help? 

Hi there,I am trying to get the delivery status of a conversation (ex : delivery, undelivered). I tried using the retrieve a conversation API, but there isn't any field referring to delivery status.https://developers.intercom.com/docs/references/rest-api/api.intercom.io/conversations/retrieveconversationCould someone please help me with how to get delivery status via API or Webhook?Thanks.

We want to add a button on our website "Do you have any other questions?" and that this button opens the Messenger 

Hello guys, hope you're well. I'm currently using intercom in our WordPress site and we are using the official plugin version 2.6.5. I'm just wondering does it automatically capture users' email and name when I'm logged in or there is a special script I need to add to my site.

I want to assign a function to a button in Elementor that says Chat with us and when clicked, an intercom chat pops up

Hey all!  I am using Kajabi to identify logged in / logged out users. That is about it.  However, i want to tag them as they come in and this needs to be done on Zapier but I cannot get it to work properly.  Can someone possibly help?

Hello, we have Intercom on our WordPress site (installed via the plugin). We're getting a suggestion from Google Page Speed to lazy load the Intercom widget with a facade.Does anyone have experience with this?

Hi!I am oftenly using Intercom while browsing other Chrome tabs.When I am focused on one issue, and focused on another tab opened to find a solution to it, I find it very distracting to have the intercom tab name switching non-stop to tell me about notification from other conversations. The name of the tab moves every 10 seconds from the name of the open conversation to notification about other messages coming in. Is there a way to block it? I do not have preferences on what appears as the name of the tab, for as long as it stays still. NB : setting my status as away does not work. Thanks a lot for your help.   

Hey, are we facing instabilities?  I raised on chat but no replies on this We send the tickets on intercom and they notify on slack, which was fine, but now the notification is taking 2 hours to go. Can someone please help? Thanks! 

I want to put a tooltip on a text inside a popup but if i open the popup i cannot add a tooltip, it seems like the popup goes over the tooltip editor of Intercom, how can i solve this

Hello, We’re working as a Slack org within as Slack Enterprise Grid. I’ve approved the Intercom app for our Slack org.  Status shows “approved”. When attempting to build a Workflow with Intercom, we see “approval requested” (screenshot below).  Our Slack Enterprise admin say they don’t see any pending approvals.  We’re stuck in this state with no obvious resolution.  I’m hoping experts here can provide some guidance.  Thanks! -Steve 

Hello, intercom community. It seems the messenger in the mobile app doesn't allow to attach the files inside the dialogue. I would like to provide this option to our customers. Could let me know if that's possible?

Hi Intercom Community,I need help understanding a couple of things about  "Next Response Time" (NRT): How is NRT calculated? Is it based on each customer message and team response after the initial reply, and how does Intercom determine if it's "hit" or "missed"? Can I calculate NRT from the API? I don't see specific fields in the conversation object for NRT. Is there a way to derive it from available data (like time_to_admin_reply or median_time_to_reply)? Any insights on tracking NRT via the API or understanding the SLA logic would be greatly appreciated!Thanks,

 We're experiencing an issue with the Help Center search functionality in our embedded Intercom Messenger. The search works correctly when accessing the Help Center directly or Help tab in the messenger, but it's not returning any results when used within the chat. Please check the attached video.Here are the key details:Setup: Next.js application hosted on Google Cloud Run Using Cloudflare as our CDN Intercom Messenger embedded in our app (react-use-intercom) Article search is prompted in chat with automation Custom domain is mapped to help center Issue: Help Center search returns no results when used in the embedded Messenger The same search works fine when accessing the Help Center directly Troubleshooting steps taken: Verified Intercom integration settings Checked Cloudflare configuration for query string and cookie forwarding Reviewed Google Cloud Run settings Inspected network requests in browser dev tools Disabled custom domain for help center Switched help center in

We are seeing an increase of conversations that are not tagged, but i cannot see to find any reason to why this keeps happening. Nor do i have insight to why in the FAQ. Any tips?

Hello there, Is there any outage on Intercom today, it doesn't seems to work. Please help! Best Regards,

We cannot send message via  messenger. Also closing conversations is not possible. 

When I try to archive an attribute, a modal pops up saying, “Checking for dependent segments and messages...” and has a spinner and a Cancel button.  But it never does anything, it stays hung there.

a lot of inbound emails come in to my support mailboxes with multiply people on the email and I would like us to send out the CSAT email to all people in the conversation.

After upgrading to React Native Intercom SDK from 6.8.1 to 7.1.2 we are getting the following error whenever we start the android app: