Answered

We use the Intercom Client within our app for customer support. I’ve found some strange behaviour which may be a bug. The symptom is that pressing X to close the Intercom client appears to close the entire app under certain circumstances.To recreate:Open Intercom client from within our app.Navigate to an item such as a FAQ item which launches a page separately in the phone browser (Chrome in this case)Use the app drawer to switch back to the Intercom ClientPress X to close Intercom ClientThe client closes and the phone Home Screen is shownIt appears that the app is closed as well but if you were to go back to the browser and press back, our app appears there as if the Intercom Client has been disassociated from the [App → Client → Browser] stack.If I do not use the app drawer and just press Back from the browser, it all behaves as expected.Seen in Android SDK 15.0.0 and 15.5.0Was wondering if this a known bug or is there anything we can do with our integration to avoid this?

Experiencing a white page after navigating back from an article might relate to how the Intercom widget or its associated scripts are initialized, especially if there's a conflict when the page is unloaded or when navigating between different routes or pages in your application. Please let me know if I missing anything. 

Hi, We have a website https://www.example.com, we want Fin to import contents from it, but exclude all contents in the blogs, with the following pattern: https://www.example.com/blogs/xxx How to do so?  

Is anyone else experiencing this problem. If so how do I get around it. Each time an article is edited to update the information the numerical value changes.. and any links in out app pointing to the document now fail.what's the RIGHT way to link or to edit?

Hi! We currently have a set of rules to close conversations automatically when we recieve messages such as spam and notifications. I am currently migrating those rules to the new workflows settings, but I can’t seem to find an action for it:  Is there another way to acomplish this?Thank you!     

Hey there,When using the Intercom API via Fivetran to get conversation_part_history data, we get it in correctly but not the very first message.The first message creates the conversation and usually comes from a customer or lead. But when getting the full conversation in, the API doesn’t return this very first message for some reason.This message can be found within conversation_history, but we don’t see why it’s not part of conversation_part_history.Are we missing something?Thanks in advance!Levi

Hi there, We’re having an issue with the Intercom Inbox, we’ve just integrated Instagram/Facebook messagers to come through via the native integration. I’ve created a workflow to be triggered when: Messages for the first time, and I’ve set the channel to be Instagram / Facebook (two different workflows)But none of the workflow’s are triggering, are we doing anything wrong? We want to create these messages as Leads directly into Salesforce and tag the source appropriately but we cant do this without the workflow. Thanks in advance for your help! 

How do I set-up a text bubble around my messenger launcher, as per the examples you can see on the screenshots? 

Hi all!The workflow I’m trying to build (forgive me, new to Intercom) is essentially having the user respond to a chat bubble that pops up asking them if they’re interested in speaking with a member of our team, and then having them enter their Name and Email address, and then triaging them to a respective team member’s Calendly.When I build a workflow and make the structure something like:User Enters First Name/Last Name »Branch based on If [Custom Owner Property] is… A/B/C/D »Show Owner A/B/C/D’s Calendly Page Based on Above Branch It doesn’t pull from the Custom Owner property associated to the email entered. Can Workflows only deal with Leads? If a customer enters their email address and is associated to a customer, is it possible to cross reference that against their email address and then pull from that profile? How would I build that? Let me know if you need clarification from this ramble, thank you!

Hi,We have users accessing Fin directly from our application via a chabot window. Is there a way to make Fin accessible directly via Slack so users can ask their questions directly without having to be connected to our platform?Thanks,Paul N.

Hi! Our workspace was suspended for unknown reasons. No information could be found why or how we can revoke it.Please contact us via support@ocenka.mobi 

Hi!I want to show a banner for 24 hours using an API call. (Use case: inform customers about a specific event start and finish, for example, maintenance windows, and that even will happen frequently so we want to automate this process)I created a banner manually and added a rule to trigger it on an event I can create through the API.The problem is that I want to show the banner only for 24 hours and then, disable it.I did not find any API call that allows me to do so and the stop sending date does not cover a delay from creation.Is there any way to do this?Thanks!

Hi, I am build an app for messenger which will direct the user to a new url using url action button in the last step. In this case, I have no way to receive request in my submit flow after redirection. I wonder is anyway to circle back to the submit flow after redirection so that I can reset my canvas-kit UI?

Hi there,I hope this message finds you well. I've been using the Intercom platform for managing my conversations, and I'm wondering if there's a way to disable replies in the chat if the conversation didn't originate within the Intercom platform.I have a specific endpoint configured for receiving replies, and I'd like to ensure that replies are only sent to this endpoint.E.g. This chat didn't start in the intercom platform, but once I replied, it sends in a new chat.  If anyone has experience with this or knows of a solution, I would greatly appreciate your insights and guidance. Please share any tips, best practices, or relevant documentation that might help me achieve this.Thank you in advance for your assistance!Best regards,

We have a dashboard with all our KPI:s in Mix Panel.Is there a way to send a response from an Intercom Survey as an event to Mix Panel?The goal is to be able to add show the survey results in our Mix Panel Dashboard together with our other data.I have looked into Zapier as a solution but the “Submitted Survey”-trigger for Intercom is not available in Zapier.Any work-around for this?

Hello there !We're in the process of implementing tickets and ticket portal system, and to achieve this, we need to import customer tickets from another provider into Intercom.While we've successfully created tickets using the API, we've encountered a challenge in linking a company to the ticket. Currently, an admin can manually link a company in the inbox, but I haven't discovered a way to make it a mandatory step.It's crucial to note that if a customer ticket lacks a linked company, the customer won't be able to access it through the ticket portal. Although the customer can still access their ticket via the messenger, we want to avoid any potential confusion.Additionally, we've faced difficulties in retrieving the company linked to a specific ticket using the GET /tickets/{id} endpoint.These challenges prompt a few important questions:Is there a way to link a company to a ticket through the API? Can we retrieve information about a company linked to a ticket via the API? Is there a wa

 Experiencing a white page after navigating back from an article might relate to how the Intercom widget or its associated scripts are initialized, especially if there's a conflict when the page is unloaded or when navigating between different routes or pages in your application. Please let me know if I missing anything.   

We need to be able to remove or at least change the text on the bot messenger that says ‘Ask a question’. Can anyone explain how to do this please? We’re only using intercom for outbound communications so people can’t ask us a question,  Also, how can I remove the typical reply time. I’ve turned off the ‘share your typical reply time’ in the bot settings.  Thank you!

Currently on a growth subscription plan and wondering if this plan includes intercom inbox subscription? Or does that need to be purchased separately? Looking to integrate Microsoft Teams and Intercom together. As we would like to split sales and service-related queries.Thanks. 

java.lang.ClassCastException: androidx.compose.animation.AnimatedContentTransitionScopeImpl cannot be cast to androidx.compose.animation.AnimatedContentScope at com.google.accompanist.navigation.animation.AnimatedNavHostKt$AnimatedNavHost$7$1.invoke(AnimatedNavHost.kt:198)This is due to Compose animation change in Compose 1.5Instead of using `AnimatedContentScope` Intercom needs to update and use `AnimatedContentTransitionScope`

Exactly what the title says - where I work we’re having a spate of conversations that aren’t meeting SLAs, but I’m not sure if they’re being assigned in a timely fashion so I would love to see WHEN something was assigned. I thought turning on ‘View Conversation Events’ would help, but that’s only showing when automations are running, not when the assignee was changed.  Thanks!

I am using the conversation API and sending a conversation reply as of type  'quick_reply' and setting reply_options with text and auto generated uuid for my buttons but when a user clicked on the button there is no metadata being sent with the related uuid inside the conversation_parts.How can I get the metadata from conversation_parts from user clicked button?

I was wondering, how exactly FIN using PDF files as a source of data. Is it the same as help portal where FIN reads, interpret the data and use it to compile answers or can it be used as Snippet? Example.Can I create a PDF file where I will list info in the following format If the customer asks “xxxx” question or its variationThen use this as a base for an answer - “yyy”I basically want to eliminate snippets with it. Use PDF file to gather all the snippets, then translate each PDF file to multiple languages and upload them altogether. Covering 2 points - managing multilingual content and uploading snippets-like instructions in a bulk. If Intercom team can take a look at it and let me know if it will work, that would be swell. And of course, if someone else tried this, plesae, let me know :)

how to create banner that will run for 3 days on the 10th day after they signed up intercom. So that I wont have to create banners for each day.

Since last 48 hours i am waiting for the reply from support team but no one is even bother to reply on chat.Intercom response is so bad that should we go ahead with your service or not even i have doubt in that.I have sign the document and share with you guys 48 hours ago but the account is still not activated as support pro. Please create something good in your website so that the user can themself atleast buy the service what they want even if we are ready to pay we dont have option to do anything. Your team not even reply and the service which we are using is now deactivated. Can you guys please activate the service.