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I would like to select multiple conversations and add a closure code to all of them in bulk to then close them. I can’t create a rule because I have to check the conversations first before I close them. 

HelloWe schedule a product for onboarding 28k users. At the end only 4K saw the product tour, the problem is all the other register on the website but on mobile phone. Product Tour does not work mobile ?Is the only way to reach those people is to create e mobile carroussel ? Bur for me mobile carrousel is for SDK et non responsive website right ? How to handle those people ? Thanks 🎈

Hey all! First post here.  So here is my situation: One of our users is named John Michael LastName - "John Michael" being their full first name. We send a lot of outbound messages (emails, posts, etc.) and use the First Name token to pull in everyone's first name in our greeting. Unfortunately, for this user, it is just pulling in "John" every time. This user has written us back multiple times letting us know their full name and that they would like to be addressed as such (understandably!). So, I am wondering, is there any way we can explicitly set in Intercom that their first name is "John Michael" and NOT "John"? Thanks in advance! 🙂

Hi everyone, since SPM loads a full mirror of the repository it needs to fetch ~1.5GB of data before a build can start. On a developer machine I don't care to much about that. A lot of it is cached, so its not like I have to pull the repo every time.​BUT:​The loading of the Intercom SDK SPM on our CI takes a very long time, since it needs to pull a fresh repo mirror everytime it runs. By far the most time of any of our packages which we load. And since we pay per minute this really increases our costs. Other SDKs like Stripe (https://github.com/stripe/stripe-ios-spm and Klarna (https://github.com/klarna/klarna-mobile-sdk-spm have created lightweight mirrors of the SDK that just contain the Sources and Binaries in tagged releases. Would this be a something you could consider?​This would save us a lot of time and money during our CI runtime.

Hello, I'm trying to build a product tour like this www.domain.com/path : post "how to" www.domain.com/path/#/step1 : pointer Awww.domain.com/path/#/step2 : pointer Bwww.domain.com/path/#/step3 : pointer Cwww.domain.com/path/#/step4 : post "congrats" where # is a different number each time & where step1 changes name at each step Is is feasible with Intercom? Thanks,Best Hélène 

Our app has a lot of dynamically generated identifiers that fill portions of our URLs. These IDs change depending on the user, the project, the company, etc. So what I'm trying to figure out is how I can make this example URL: domain.com/projects/38918-3891-38939/company/492389183 ...work for everyone no matter which project or company they're in. I've seen the concept of wildcarding before in other apps where the above URL would be reflected as: domain.com/projects/*/company/* So that no matter what ID comes in the place of the *, the URL will trigger the action. Any input on this would be fantastic. Thanks!

Hi,We have been using Intercom for quite some while and with ID verification turned on, the intercom functionality wont work for users without an account. If the user has an account and logs in it works like a charm (user_hash is set for both IOS and ANDROID and that works without a flaw). When logout again and pressing the chat bubble, the intercom messenger does pop up but said something’s gone wrong and returns this error:[Intercom] ERROR - Tried to fetch composer suggestions but there was a network error (401) - Failed Identity Verification check This also happens when the app starts up and you are not logged in and have not recently logged out.Which is strange as the function used is Intercom.loginUnidentiefiedUser() (if this function is not relevant for ID verification than what is the alternative?)When ID verification is turned off again all functionalities work perfect (both for logged in and unregistered users) "react": "17.0.2","react-native": "0.68.5","@intercom/intercom-rea

Hi!We’ve started seeing crashed on the Intercom version 15.4.0 on an Android 14 device (SM-S918B). We’re updating to the latest 15.5.0 version of the Intercom SDK, but it’s release notes don’t mention if this is fixed there or not.I’m attaching the exception’s stacktrace below, please let me know if you need any additional information. java.lang.IllegalArgumentException: Targeting U+ (version 34 and above) disallows creating or retrieving a PendingIntent with FLAG_MUTABLE, an implicit Intent within and without FLAG_NO_CREATE and FLAG_ALLOW_UNSAFE_IMPLICIT_INTENT for security reasons. To retrieve an already existing PendingIntent, use FLAG_NO_CREATE, however, to create a new PendingIntent with an implicit Intent use FLAG_IMMUTABLE. at android.os.Parcel.createExceptionOrNull(Parcel.java:3073) at android.os.Parcel.createException(Parcel.java:3053) at android.os.Parcel.readException(Parcel.java:3036) at android.os.Parcel.readException(Parcel.java:2978) at android.app.IActivi

Unable to send replies, add notes or contact your Chat support. Please connect with me on my registered email ASAP. 

Currently we are having issues on reply to customer conversation. And not able to reach customer support as well.How long the maintenance, can please someone assist and advise?

I cant reply our users who contact via chat. The error does not disappear for a very long time, we are losing customer loyalty. I can’t contact you because your chat is also not working, please solve the problem and contact me as soon as possible https://imgur.com/a/vgS49eM 

Is anybody reach the support, or is there any official statemen by intercom about ETA?

We have been without chat for more than an hour to be able to answer our customers. Does anyone know when this will be resolved?

A

Hello, it has been several hours that Intercom is down, any idea how long it will take to fix the situation? Thanks

Hello! Are there any maintenance works right now? We keep getting the “couldn’t sent” error when trying to reply users in the messenger. I can’t contact Support for the same reason.  

In console I am getting errors: [{code: "client_error", message: "Unknown server error"}] request_id: "000345fhkb1vhl6q4p8g" type: "error.list"This happens also to the internal intercom conversations

Using latest version of sdk 15.6.0, there is a crash by clicking on the new button Take a photo in the message redaction.The device is on Android 14, here is the stack trace. Fatal Exception: java.lang.SecurityException: Permission Denial: starting Intent { act=android.media.action.IMAGE_CAPTURE flg=0x3 cmp=com.google.android.GoogleCamera/com.android.camera.activity.CaptureActivity clip={text/uri-list hasLabel(0) {U(content)}} (has extras) } from ProcessRecord{31fdd92 30802:com.kiplin.app.staging/u0a483} (pid=30802, uid=10483) with revoked permission android.permission.CAMERA at android.os.Parcel.createExceptionOrNull(Parcel.java:3057) at android.os.Parcel.createException(Parcel.java:3041) at android.os.Parcel.readException(Parcel.java:3024) at android.os.Parcel.readException(Parcel.java:2966) at android.app.IActivityTaskManager$Stub$Proxy.startActivity(IActivityTaskManager.java:2086) at android.app.Instrumentation.execStartActivity(Instrumentation.j

Hi Intercom team, When I try to link another article, instead of attaching the article (which is in draft mode), Intercom responds back with “not found”.How can I fix this or is it a bug within the system? Thanks,Blake 

Hi,I know this question was asked elsewhere, but the link in the answer goes to page which details how to manually edit a template but not to upload one.What I’m hoping to achieve is that we store our email templates and blocks in a repository such as Gitlab, so they are version controlled, and then automate their upload via API to Intercom as part of our merge pipeline.Is this even possible? And if so, is someone able to direct me to the documentation for this please?

Hi team,I have a question. Can you help me support?I want to create one workflow, when user exit page, we will trigger showing chatbot.When chatbot will ask user put email and give user some video guideline based on their selection.Number of video can be 5 videos. Can I do it on Intercom?And I want to know what is difference between Series and Workflow?Thanks 

Hello everyone, I'm Darshan Hiranandani, exploring ways to set up automated messages in Intercom to better engage our users. Can anyone share their experience or provide step-by-step guidance on how to accomplish this? Any tips or best practices would be greatly appreciated. Thank you in advance for your help!

Hello, is the only current way of initializing Intercom still through the native codes of both Android and IOS?If so, how would you suggest retrieving the API Keys for them? We currently use AWS Secrets Manager but I’m not exactly sure how to retrieve it inside the native codes of Android and IOS or if that would even work.Having another way of initializing Intercom would be great, if not, how would you suggest doing that? Is there a recommended way from the Intercom team?Exposing the API Keys and APP ID doesn’t seem like a good idea

As an example, I want to search for all tickets which have the text “high priority” in the title (The words must appear together in the title)I am unable to figure out how to do this.

Hello there ! We are trying to build a custom response in chat through workflow and custom action. We have a custom action set up to get a document in our private database. We see in the log that the api call is working. But when doing the workflow in live condition, intercom chat doesn’t retrieve the response and download the pdf file automatically. I want to know if someone has already faced the same problème ? is intercom chat able to retrieve the document from a custom action or not ?