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I was able to trigger a workflow from my mobile application based on a logEvent that shows in the form of a popup notification to the user. This requires the user to click on that popup, which opens the messenger, then the user can interact with the rest of the workflow. Is it possible to trigger a workflow which shows the message within the Intercom messenger, not within a popup?For example: I have a button in my mobile app. When the user taps that button, I would like to show the messenger with a workflow. Is that possible? If so, can you point me in the right direction? Thanks!

Hello,We've recently enabled in-app messages using setInAppMessagesVisible in our iOS app. However, we've noticed that messages in English appear to be right-aligned in the small post popup. Is there a way to control the text alignment (RTL/LTR) for these in-app messages based on the text language?Your assistance is greatly appreciated.Best regards,

Hello all, Recently I Integrated Jira for Tickets on my Intercom workspace, I had no issues setting up the basics, and toggling on auto-create Jira issues upon Intercom ticket creation. However, the data being sent to the Jira Issue when dealing with tickets that carry additional custom attributes in them is limited. I was planning on creating workarounds, such as noting down the ticket details in the conversation upon ticket creation, so that the details could reflect in the Jira Issue comments, however upon building that workflow I found the workflow templates, which indicate that I could in fact include all the extra details in my Jira Issues.After a dozen or so attempts, I found that the workflow method would create the Jira Issues successfully ( including all the data I wanted transferred ), however I was never able to get those tickets / issues created with this method to link automatically. As the ticket and issue would both be created, but there was no automatic sync between th

I am building an Messenger app for internal use only. How do I make sure app lifecycle flows (Initialize, Configure, Submit, and Sheet) can only be accessed by Intercom since those apis are public? 

We have our Facebook messages linked to our Intercom inbox so the team can answer customer queries from Intercom. Sometimes I need to check between a Facebook conversation on Meta Business Suite and on Intercom, to see who answered the query. But if I search the customer’s name in Inbox Search, they never show. You can search for the customer in Contacts and get to the conversation that way, but it seems odd for the conversation not to appear when searching the Inbox. Why is this the case?

Why is a user matching the wrong rule block in a series?A user entered a series correctly, but when passing by a certain number of rule blocks, it matched with the wrong one, due to a signup role attribute. I would like to know what might cause this and when will we be able to filter users by series they entered, instead of having to tag them.Thanks

This was requested multiple times here , but the topic was closed without a useful response.In previous versions of the Intercom SDKs, logging in and out was idempotent: if we called login more than once with the same user ID (or log out more than once), it wouldn’t give any error. That’s no longer the case on the latest versions, and this presents a problem. The SDK persists the user’s login state between launches but doesn’t expose its user state, so the only way an app can avoid calling login with the same user details the next time the app runs (which would cause the SDK to throw an error), is by also persisting the user log in state via its own method, in hope of remaining in sync with the SDK’s login state. However, this is problematic: state persistence is error-prone, and if an error occurs with either the app’s or the SDK’s persistence, the two can get out of sync, and the SDK will throw an error and leave the app in an inconsistent state.There are two options for the SDK to e

Every time I click on an element in my product tour, this element leads to a new page instead of just letting me add a pointer to the button itself. Any tips to just grab the element and not have it click me through to the next page? Thanks!

Hey all!New to Intercom as a whole but well versed with HubSpot.We currently have the Hubspot-Marketplace sync turned on which is syncing our contact data from Intercom to HubSpot, but one thing we don’t want are the Intercom Conversations in HubSpot.  What I’m trying to discern is if the ability to only turn on the HubSpot Inbox view is able to be separated from the data sync portion of the App/Integration?Basically we want our CS team to be able to see who the current Owner is of the HubSpot deal 

Hey there, first I'd like to give a s/o to the creator of the Expo config plugin for Intercom here, and say that this is something the Intercom could pickup as well ;) That said, the way the RN SDK is initialized is thru the native code in both Android and iOS, and unless I am mistaken, there is no way to initialize it from the SDK itself. Would be good to have a way to start it programmatically from the code as right now it is required for us to provide the API keys at build time and this makes it much harder to load those keys dynamically for example at our CI workflows. Since the RN SDK is a wrapper of the native libraries, I could recommend to follow the approach that Segment and Sentry used on their SDKs as those also are wrappers and allow the initialization to be done at run time. Thank you!

Hello Team, Please help to fetch the Report to check the Active and Away status on Intercom for my Team.  Also, please help how can I get Unique response timestamp based data for all the conversation TMs are having.

Hi, is it doable to create a chatbot based on a text response?Example: Type “Now” If you would like to speak with someone in our team now → bot displays phone number to call  Type “Later,” if you prefer to schedule a consultation → bot displays Calendly link 

I am building a custom app in messenger home. It will open a form asking user input and submit. I wonder if there is any built-in method to make interaction component required (input, text area, select etc) before the user hit action component (button).Also, my app will stay at the submit flow after the user interaction. Is anyway I can reset the UI back to initialize flow?

After installing and setting up intercom in a react native project, android build fail.I’m getting the following errorExecution failed for task ':app:mergeExtDexWatuDebug'.> Could not resolve all files for configuration ':app:watuDebugRuntimeClasspath'. > Failed to transform play-services-measurement-api-21.4.0.aar (com.google.android.gms:play-services-measurement-api:21.4.0) to match attributes {artifactType=android-dex, asm-transformed-variant=NONE, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=21, org.gradle.status=release, org.gradle.usage=java-runtime}. > Execution failed for DexingWithClasspathTransform: /Users/emmanueltochukwu/.gradle/caches/transforms-3/fceb8847abe1dd3732979c14af3f21a7/transformed/jetified-play-services-measurement-api-21.4.0-runtime.jar. > Error while dexing. > Failed to transform play-services-measurement-api-21.4.0.aar (com.google.android.gms:play-services-measurement-api:2

Hi Community,Does anyone have experience with building Lightning Components for Intercom? We want to add a button to our Salesforce Community that says, “start a live chat” and when clicked, it uses the Intercom JS API to open the messenger - https://developers.intercom.com/installing-intercom/web/methods/The challenge we’re having is we don’t know how to build a lightning component that will work in our Salesforce community that calls the Intercom JS API.Best,Kevin

During my research within the API documentation,I encountered a challenge in identifying a method to establish a webhook for the purpose of receiving notifications when a message is received by the agent.I am inquiring whether such a webhook functionality is available within the provided resources.

Hi, is there is a way to stop user tracking while using intercom with a react web application?

Hi all, First time on the community. Hope this is the right place to ask this question.Has anyone come across the following message, when trying to access their inbox?“An error occurred while loading your conversations”  Any help would be appreciated. My team’s currently unable to access any of the waiting messages!Cheers,Suja

I am trying to add some additional fields to the Jira tickets when they are created. Bug #1:The additional fields do not show up on the Jira side unless I specify “Bug” as the “Issue Type” field of the workflow. However when I do specify the “Bug” type I get 2 different Jira issues created. One Jira issue contains the additional fields and one does not.     Bug #2:Also, as a side note I’ve re-installed the “Jira for Tickets” app a few times trying to get the above to work correctly and now I see multiple copies of the Jira actions in the workflow template.  

I'm currently working on configuring conversation routing through a workflow. Currently, I find myself inputting multiple reply buttons for each potential customer inquiry. I'm curious if there's a method to establish a dropdown list that customers can easily click on to select a topic, akin to the image below. I appreciate any insights you can offer. Thank you! 

Hello guys, I have been trying to create a custom launcher in navbar using GTM and so far I have been able to get the results. The real problem is I am not figuring out how to display the notification count on the launcher. I am new to the Intercom and GTM is so I feel like I am missing something very obvious or not educated enough on this topic. In short, I just wanna know how I can get the notification count.

Hello,We are working on conversation export via the API for 25K conversations.The first step, listing the conversations via the API is completed.Could you recommend a practical way for the second step - retrieving the conversations?Because it is very challenging to retrieve each conversation one by one and we are on a very tight schedule.Does anyone has experience with coding to retrieve the conversations in bulk and automatically in a quick manner?Any suggestions related to coding or any other options that will achieve our goal will be highly appreciated.Thanks. 

Can we send calendly appointments with CBots?

Why the heck did iOS push notifications stop working for our entire team? Are you having some kind of outage? This is really untenable for us. Desktop notifications work fine, not sure about Android. But everyone on iOS stopped receiving notifications. Fix it for gods sake. Holy crap Intercom is buggy.

Hi there,I was wondering if anyone has created a custom report that shows a breakdown of the number of tickets that have been closed on first response but via message tags?CheersSteve