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Hi there!Is it possible to prevent the CSAT survey from being sent, if the status of the last message received by the client is “not seen”?Thanks in advance! 

I've been getting this message - "Email can't be sent right now as your workspace is being reviewed".Then your AI chatbot asked me to provide 4 pieces of information:1. The website/domain where you've installed Intercom.2. An email address on a company domain that you will be using to send messages from Intercom.3. Information on whether you validate email addresses when users sign up on your website.4. Provide a link or instructions to where the signup flow can be tested.Now that I've provided. I haven't heard back from them yet. It's been almost 1 day. What is their support email? How do I successfully send the email? How long does your review take?

Hello.About 6 months ago I tested that when I created a message that used “Company name” variable and user was member of multiple companies, the message was sent to the user once per each company (eg. three times at once, each with different company name).This is behavior is documented here: https://www.intercom.com/help/en/articles/248-personalizing-messages-using-variables#company-nameNote: If a user is a member of multiple companies, messages using company name will be sent to them once for each company. Also, if I use a filter rule based on some company attribute (eg. Plan) and I use the “Check if user matches” feature in the message dropdown menu, I can see info message:“In cases where a user is a member of multiple companies, we will evaluate each company individually to see if they match the rules.”in the “Current matching status” section. It does not tell whether the message will be sent for each message but it shows whether the rules match for each company separately.However,

Hello. I am aware of the option on how to select multiple conversations in a view and close them. However, we don’t wish to close all the snoozed want to close a particular type of snoozed conversations. Is there a way to apply a filter and only get the relevant type of conversations and then be able to bulk close them?  Just sorting doesn’t help when you have a few thousands snoozed conversations. 

Have mapped SF account attributes to Intercom companies.  Most of the data is pulling over just fine (hooray!).  But there are some instances where some, but not all, of a companies attributes aren’t pulling over even though they exist in SF.  I have been spot checking and don’t see a pattern or commonality in the instances.  Just kind of random.  Anyone else seen this?  Any tips on how to handle?  Thanks!

I have been trying to get an answer to this via support chat without luck…We are having an issue with the authentication status of our domain for emails. We had been authorised but recently moved our website and domain host to a different service. We added the Intercom DNS records to the new host a couple of weeks ago but the status of the domain in Intercom is still showing as unauthenticated.The new host is Squarespace.What else can we try doing to resolve this? It is impacting our deliverability due to junk/spam filters.Thanks 

Our React Native app is crashing when users press and hold on any message visible on the chat screen. So far we have only had reports from iOS 17+.We are using this  package.React Native version: 0.72.5intercom-react-native : 5.3.1 Please let me know if there is anything else I can provide to help. 

Running Zapier from google drive to intercom to add information into user notes, however it will keep piling on instead of editing the existing notes, and it becomes a huge eyesore and can be very confusing to new staff. I have played around but can't find any way to remove a User Note. Any way around this?

I want to send out emails to a list of users based on a csv upload. I want the email copy to have custom parameters that pick up data points from the csv. How can I do this in intercom?

Hi,I have embedded the Intercom script using Javascript. When I checked the Intercom setting configuration, everything looked good to me. But when I tried to init Intercom messager, I got an error "Invalid user_hash". Then I tried to check the user_hash value in the setting and compare it to the value in the dashboard. It's all the SAME. Why I still got this error?  

Hi guys, I'm looking for a way to integrate trustpilot into the messenger rating prompt.Ideal use case - When the user rates “Amazing” when a conversation is closed, it is automatically posted to our Trustpilot page including any comments that the user wroteor Instead of sending the Intercom rating prompt, send a Trustpilot embedded message in the messenger window, where the user can rate and provide Trustpilot feedback directly from the Intercom messenger widget.Is there something that can help achieve any of the above use cases?

Hi!Every time I close a ticket/chat on Intercom and I got a rate from a client, I’m not be able to see if the client left me a rate and a comment.Is there a possibility to get a mail or a notification on Intercom?Thank you in advance!Marzia

Hey ,I have a use case that I'm not sure intercom can fully satisfy.I have GTM and Google analytic ,where I am tracking a count who clicked on payment button . So far our requirement is full filled . Now we want same count need to store on intercom with , user name ,email and payment , payment count must increase if same user click on multiple time . our purpose of doing this will be show some banner / tour when payment count is 1.Would anyone be able to help ? 

We have one client whose chat window will not remain minimized. They will minimize the window on one screen, navigate to another, and the chat window expands again. Every time they navigate somewhere else, it re-opens. OS & Chrome are up to date. 

Hi there,  I was wondering if there is a way to snooze more than one conversation at a time as I end up with multiple tickets that need the same custom date to re-open and at the moment have to go into the conversations one by one. That takes alot of time when you have 70-90 tickets that need to be snoozed.  If it isn’t possible might I suggest it as a feature?  Thank you so much!

Hi, I’m new to Intercom so apologies if this one is obvious.I would like to trigger a banner or post as a prompt for users who either:Closed a product tour on a page without completing the tour Remain on a page without action for an extended periodEssentially I want to create reminder prompts when it looks like the user is having trouble on a page. Thanks

Hi, guys!I would like to create a "step-by-step registration" process. I may be a little vague in my explanations, but here is the sample algorithm of the future process.On the site there is a minimalist form for new clients. I want to redirect this flow directly to Intercom, where Leads will be created. Here I will use Intercom API on the Python backend. Data received from the form, as well as additional information collected on the backend and saved in Intercom, are reviewed by a specially appointed manager. Let's assume that the result of his review fits into 4-5 actions that he chooses (where? and how?) to continue registration. In case of, say, refusal, the manager writes (selects the appropriate one from the already predefined - ?) message in the dialogue. If, for example, negotiations begin, then the dialogue with the Lead also continues. It is possible to exchange some files or screenshots. Here I would also like to automate the manager’s actions as much as possible. If the neg

I  am trying to update Intercom from 15.0.3 to 15.2.3 but I have a weird layout when I open the chat window. As you can see, the text field fit the entire screen width. I tried the last version of the SDK but same problem.   

Line 86 of your react native iOS bridge for the Intercom SDK causes a rejection after the resolve has already run, if the app is unable to communicate with Intercom. I think you will either need to add a success handler into the native Intercom SDK, or remove this reject call althogether, as this is almost certainly going to be causing issues for any user of the react-native bridge if the network call fails. https://github.com/intercom/intercom-react-native/blob/main/ios/IntercomModule.m#L86

I want to integrate Intercom ticket types to the Jira request types but I can’t find the option like this. The only option to match the issues is to connect intercom’s ticket type with the Jira Issue type. However, in my Jira space I have several request types under the Incident issue and if there is no option to match them with the Intercom tickets then this integration appears to be useless :(  For more reference I’m attaching the screenshots.   

I have a request to send an Email using the /messages API endpoint. I just follow the Parameters on the Documentation but still didnt get any Email from my testing lead or personal email.Its on the UI of Leads profile that I created a message but on my testing email address didnt receives any Email that I created on the API.I already added the value of message type of email but in return of the response the res was message_type inapp  

While testing a product tour in a test environment, I found the most frequently I could send a tour to any user was once a day. Can it be made possible to create a test user, or an audience called ‘Test’ that can be sent a product tour more frequently than once a day?  It makes it very hard to test otherwise, and I have had to create many user accounts to test more than once a day. Or is there a way to do this with the current configuration?

I’m attempting to create a custom action that sends a POST request to Shortcut API.  The request succeeds when I test it in Postman or other testing tools; however, when I try to test the request in Intercom’s Custom Action building tool, Intercom arbitrarily inserts escape characters into the JSON in the Request Body, which causes the Shortcut API to return a code 400 Bad Request. Here’s a comparison of the Intercom and Postman consoles (Intercom on the left, Postman on the right).  Notice that Intercom has added escape characters to the body.  I’ve already confirmed that the error is caused by Intercom inserting those escape characters. Is there any way to force Intercom to send the request as-is?  It makes no sense that it would alter a Request Body...those should ALWAYS be sent as-is. Here’s a zoom recording showing the issue, if that helps:  https://us02web.zoom.us/rec/share/C1W_oCh039rZ4cvJOi639opBCb2-kocdh16CjsHyILJrqE-gUKno1holp0EI_4rk.7_lD0QAgj0pYeCkQ?startTime=1697468415000

Does anyone know if there is a way to have an automated reply to customer emails that includes the ticket/case/conversation ID?  So, customer emails and gets an automated email back with a templated response, and the email also includes the ticket ID or case ID or conversation ID? Not fussed which ID, as long as it gives them some sort of number to reference. Thanks in advance!

Hi there,I love the new checklist feature, and am wanting to use them to onboard new users instead of tours, as they obviously work across pages, show progress etc, and are generally more informative and less intrusive. The biggest issue I’m having right now though is that I can’t find any way to determine whether a checklist has actually been completed.Basically, my scenario is this: Create an ‘onboarding’ checklist, have an intercom banner, intercom tooltip or in-app button that initiates the checklist on the home page that is only shown when the ‘onboarding’ check list is incomplete. Yet it appears this isn’t possible as there is no way to determine whether the checklist is complete or not.As an aside, it also appears that it isn’t possible to launch a checklist from a banner. Do they not support smart links?Thanks!