Answered

Hello, we plan to use Intercom survey for our React Native app. We've tried to use the event based survey but we notice that the event based survey cannot be triggered automatically inside the app every time our events sent, instead, it always triggers our surveys when we relaunch the app. We would like to know if Intercom supports this behavior in React Native and how can we achieve it ?We are using:React Native version 0.65.1@intercom/intercom-react-native version 3.0.5Thanks

I would like to have the ability to have a few simple question mark icons available on my site, when clicked, they would load specific articles from our help center within the messenger window. The goal is to deep link specific articles in the messenger. I've seen other chat bots provide this functionality but haven't found a way to do this with Intercom (happy to use the JavaScript API if needed). Thanks!

HiI’d like to know if it’s possible to duplicate a path in a custom bot (to reuse it as a basis instead of creating a new one from scratch)

I queried Fin to answer a question from one of our blog posts. While Fin did pull from our blog posts, he pulled an inactive link that resulted in a 404 error. I found the correct link but I don’t know how to correct in Fin. Can someone advise, please?For example: Say Fin pulled www.company.com/blog123However, that resulted in the 404 error. Fin should have pulled www.company.com/blogabcHow do I update the link in Fin? Thank you in advance! 

I would like to add one more option below "Send us a message", but I couldn't add it to the workflow.The workflow only allows me to add options after selecting one of the following options (Help, Messages, Send us a message)Is it possible to do it?

Hello team,I'm creating an application that uses the integrated Intercom messenger app triggered by Userflow resource center. so, from an option in the Userflow resource center, I want to open the Intercom messenger.This works smoothly, however, I'm implementing a custom launcher, and even following the documentation's recommendations and keeping the attribute hide_default_launcher: true, every time Userflow opens the Intercom messenger, it automatically shows the launcher, as if Userflow overwrites this property, even adding an Intercom('onShow') event and forcing the update of the hide_default_launcher attribute to true, the launcher continues to be displayed.Where could the error be? Is this really possible ? 

HiWe're new to Intercom. We'd like to post a message to a user that pops up on opening of the app like this: What we are getting is the message view first: Is there any way to suppress this and go straight to the pop-up message? Thanks in advance, John

Hi everyone, I’ve set up intercom through GTM and it’s working as the messenger is showing on page.  I’m now trying to set up a proactive message to be sent when anyone makes a click where the click text is “Let us know”. The issue I have is that GTM is picking up the clicks correctly but intercom is not receiving the event. I’ve tried setting up the event two ways and neither work.  Method 1 - using the intercom built GTM function for trackEvent.Method 2 - using the custom HTML GTM function with the JS as per the guides.  In both cases intercom is not detecting the event. I know the event is being triggered by GTM as I’m receiving it in MixPanel.  Any ideas why this wouldn’t be working? 

Did anyone encounter an issue starting a new conversation via email because it shows an error?I received an error when I tried to send an email to a new user, even though I have already verified my domain address and obtained the send email permission. It's quite strange. Can anyone help?  

It looks like Intercom.logEvent(withName: ) is not thread safe, Yet the in line documentation is not warns the user and the provided url is broken: “Log an event with a given name. You can log events in Intercom based on user actions in your app. Details about Events here “Broken url: https://developers.intercom.com/reference/#events Workaround:Intercom.logEvent(withName: event) should be called on main thread only. Solution:Make sure Intercom.logEvent(withName: event) is thread safe or make it clear if its not.Stack trace:Main Thread Checker: UI API called on a background thread: -[UIApplication supportsMultipleScenes]PID: 16482, TID: 5635365, Thread name: (none), Queue name: com.apple.NSXPCConnection.m-user.com.apple.photos.service, QoS: 0Backtrace:4 Intercom 0x0000000105475054 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 8106205 Intercom 0x00000001053f3c44 IntercomSDK_PINRemoteImageManagerSubclassOverridesSele

Many times, when we communicate with our customers, we need to use their message data for segmentation. This applies to any of the Intercom channels.We would like to utilize message data to, for example, exclude or include contacts who received message x. Another example would be to exclude or include contacts who did not open message x. We understand that this can be partially achieved with series, but not with individual messages.Currently, we address this issue by applying tags to users. For instance, we tag everyone who opened message x and then exclude or include them from the next message.Is there anyone solving this in a different way?

Is there a reason why you can't use the camera's phone to take a photo during a conversation? As far as I can tell all you're able to do is to use photos from the camera roll. This seems a strange choice. It seems far more likely that a user would want to illustrate their issue during a conversation, rather than have to exit the app, open the camera, take a photo, then return to the app, open the conversation again and then find the photo in their Camera Roll.

I’ve checked the previous asked questions, but can’t find a proper way to do it.While creating a Product tour for multiple pages, how can I add steps that should showing up on after navigating away from the first page(ex: abc.com/home), the URL of the second page is generated dynamically, like this: abc.com/project/1234, 1234 is the project id.Scenario: In my tour I ask user to create a new project and this takes the user to new page. Now on the new page, we have the projectId as the url parameter. So when I create a tour and user clicks on the New Project button, I want to show the following steps when the user navigate to abc.com/project/1234Is there a way that I can input the dynamic URL for the second or even the third page in a tour? 

From https://github.com/intercom/intercom-ios-sp :Our installation guide contains full setup and initialisation instructions. (https://developers.intercom.com/docs/ios-installation) Read "Configuring Intercom for iOS". (https://developers.intercom.com/docs/ios-configuration) Read our guide on Push Notifications. (https://developers.intercom.com/docs/ios-push-notifications) Intercom Developer Hub available here (https://developers.intercom.com/docs/intercom-mobile-installation?utm_source=github&utm_campaign=ios-help)Also there is no reference to the main Github page: https://github.com/intercom/intercom-ioslogEvent(withName:metaData:) - Details about Events here (https://developers.intercom.com/reference/#events) There may be more, but these are already unacceptable.

Hey everyone,Just started implementing Intercom for our company and I’m getting stuck at the “basic steps” as it seems, maybe someone experienced the same behavior. We have two general inboxes through which our customers can contact us and I’m trying to set it so that all emails that arrive at those 2 inboxes will be visible in the Intercom for the support team. We are using Office 365, so the email provider is MS (Outlook) and the person responsible for managing our email went ahead and added the forwarding address that is provided by Intercom to Outlook settings. When I click “Verify email forwarding” I receive an email to our general address “support@companydomain.com” and right after that I receive an email from MS Outlook saying “Delivery has failed to these recipients or groups”. Also, I see an error message saying “Email forwarding is not set up. Check your forwarding settings.” under my forwarding settings. I tried the same steps for another email: info@companydomain.com and I

We’ve tried using the Beta Phone calls but it didn’t solve our need. Here is our specific use-case:We get a support ticket from a customer. The support ticket involves calling a third-party person We want to be able to link a phone call to a third-party person to the conversation We are happy to even create a back-office ticket, and in the back-office ticket if we had the ability to make an outbound call to a phone number that does not belong to the customer that opened a conversation. Have the recorded phone call live in the back-office ticket We are currently doing this in Zendesk where we manage our outbound phone calls and then try to manually link the call to a conversation. But this is time consuming and adds many steps. We didn’t see this in any of the integrated phone apps as well. Please let us know if we missed something or if this is something someone has been able to achieve. 

We found an issue with the React Native SDK where messages sent through the API are crashing Intercom Messenger when opening the conversation. I happens when creating a conversation from the API, and sending messages, but also when creating a conversation from the Intercom Messenger then sending a message through the API and opening that conversation again on Intercom Messenger.To show the issue we have a new chat flow that uses the API, and the normal Intercom Messenger.https://drive.google.com/file/d/12cRxt9YRa5e1-U9_lXowt_QxhDdJ4VCn/view?usp=sharinghttps://drive.google.com/file/d/1PgjilVuwdLe1PrNWvTdeiEhqmQL7WzD4/view?usp=sharingJumps between both are triggered by a feature flag.

How can we block a contact via API? I don’t see it, only Archive, but we need the ability to block spammers entirely. 

Hi there,I’m looking for an endpoint similar to the List all activity logs endpoint but for support agents rather than solely admins. Is there anything like this currently available? 

*Environment:*iOS 17.0.3, iPhone 11 Pro.Crash log - intercomSDK_AFQueryStringPairsFromKeyAndValue + 95052*Preconditions:*Filename - RPReplay_Final1696071858 3.MP4File Forman - MPEG-4 movieFile size - 127,9 MB *Steps to reproduce:*Open intercome chat Attach big mp4 file *Actual result:*The app crashes*Expected result:* If file’s size is too big, an error like “you can attach up to 100mb” appears 

When we send out a post message via push notification, select reply via emojis, the emojis don't appear in the message, any thoughts as too why?

Hi there, I currently use Hubspot for my Customer Service department, so every time we reply to an email from Hubspot, we can see that email in the "Sent” folder in our Gmail address - I’m now setting up Intercom, since we wanted to use the AI chat, however, when I reply to emails using Intercom, those are not visible in the “Sent” folder in the Gmail address linked to Intercom - and I really need to be able to do this - does anyone know if this is possible and how to set it up?To clarify, I already was able to set up the “sender email address” - but what I want is for all emails that we send from Intercom, to be synced in our Gmail address - just like it happens with HubSpot. Thank you!

I was just exploring the functionality of letting the customer type when you have a ‘Customer opens new conversation in the Messenger’ workflow.Our current process is we have composer disabled, the customer is then triaged via buttons to a relevant query, then if it didn't help or they click a ‘something else’ option they’re directed towards chat support, with FIN there to try and answer the query as one last try at self serve support before they do definitely get assigned to an agent.I just wanted to know what would happen if we did enable the composer from the beginning with Fin custom answers as an option at the beginning as well as buttons, and whether that would conflict with any re-usable bots set up to be triggered by key words in a customer’s first message.  

Hi,I've successfully set up the rules within the workflow, and the SAL report is functioning well, displaying misses and overall SLA performance. However, I'm encountering difficulties specifically with creating the inbox rules. Could you please offer guidance, possibly through screenshots or a video tutorial, on how to configure the inbox rules to meet all three conditions? 

Hi,I sit possible to use “Let Fin answer” option in the Resolution bot?  Right now, for the custom answers I am writing, there is a path that I have defined. I want to close the conversation once the customer has repsonded to “That helped”In resolution bot, the path takes me to standard answersIn the Workflow with the trigger,  https://www.intercom.com/help/en/articles/4134615-customer-opens-a-new-conversation-in-the-messenger#h_c6b42fc0bbhow do make sure that the actions that I have defined in the Workflow flow inyto the Resolution bot