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Can I tell Intercom to stop syncing Leads to Salesforce and only sync Contacts? Context is we have a SFDC integration with Calendly. We have Leads being submitted through Calendly then following to SFDC and assigning the applicable Lead Owner. The issue is that Intercom data will override the Calendly > SFDC data and will change the Lead Owner.

Hello Intercom Community,I am currently designing an ETL job to ingest daily customer conversation data from Intercom and have a specific question regarding the merging of lead and user profiles, as documented here: Merge Lead and User Profiles.When a lead profile is merged with a user profile and the lead's conversations are transferred to the user's profile, how is this process implemented in the background regarding the conversation_id and the intercom_id of the transferred conversation? Specifically, are the conversations from the lead profile:Copied as new conversations with new conversation IDs [conversation_id], but now associated with the user's Intercom ID [intercom_id]? Or is the existing conversation (originally under the lead's profile) simply updated to reflect the user's Intercom ID [intercom_id], retaining the original conversation ID [conversation_id]?Understanding this process is important for my ETL design. If conversations are copied as new with new conversation IDs

Hi,I’ve got a problem with opening articles in the messenger. You can test this problem on this website: https://community.intercom.com/Click on an article in the list under “search for help” The article opens, click on the back icon Click on another article in the list under “search for help” The article doesn’t open, the messenger is blank and doesn’t respondI’ve also got the same problem with opening articles with window.Intercom(“showArticle”, 12345), sometimes the messenger doesn’t open the article and is blank and doesn’t respond. I think this might be the same problem.Step 1:Step 2:Step 3:Step 4: 

Our app uses intercom Andorid sdk and intercom Android sdk uses setDomStorageEnabled(true) that is reported as a security concern for our app.The DOM storage control is set to true, which allows the application to store page elements that could include user sensitive information. Setting the DOM Storage value to false will prevents local storage from being used. The setDomStorageEnabled flag found to be TRUE in the following class io.intercom.android.sdk.sheets.SheetWebViewPresenter We are using the version 12.3.0 of Android sdk in our app, could you please let us know if this behavior has changed in any of the recent versions of the sdk or if setDOMStorage is still enabled  in intercom sdk what kind of data is stored in local storage?   

Whenever I try to add a new attribute, I get a red warning stating, "Items with duplicate labels cannot coexist in the same list." Though I understand the message, I'm certain there are no duplicates. Has anyone else faced this issue and can offer advice? Thanks! 

if we receive an email from a new user that is part of an existing company, we do not have an easy way to link them to the company.  I do not know how to do anything with API and it seems silly to hire a developer everytime I need a little change.

Hi, new to workflow and running into a bit of a roadblock. I am trying to route users that interacted with either the custom answers or FIN, and get them to a specific team using Tags and I am not getting the chats routed to the branches created. Are Tags a good use for routing interactions to specific teams or is there something else that would work better? 

Hi everyone, I am trying to do some in-depth analysis of my team’s capacity by looking at historical volume data. The challenge I am facing is that each support agent on the team can have up to 4 chats going at a time, so it’s not as easy as taking the total number of chats and multiplying by the average resolution time—I need to somehow represent in the math the possibility of multiple chats overlapping. Has anyone ever tackled this type of analysis before? How did you approach it? Thanks!

I'll really appreciate any help.

I'm trying to integrate the SDK's with our react native app that uses expo. The only comment about it on this forum is to try this Expo Config Plugin. I've followed the directions like so:I have Expo SDK 45.I Installed expo-cli@4.4.4I Installed @intercom/intercom-react-native@3.0.4 I followed this article which explained how to get my keys and run it in the app with this import. import Intercom from '@intercom/intercom-react-native';  But I get this error: TypeError: null is not an object (evaluating 'IntercomEventEmitter.UNREAD_COUNT_CHANGE_NOTIFICATION') I searched this error and found a discussion where the only person who said they could get things to work ended up ejecting expo. This is something we are unwilling to do. If we cant get this to work we cant use intercom.  Do I have to eject expo to get this to work?With this package installed, how do I access and initialize intercom?

I am looking information to integrate our app (built under expo) with Intercom. I really appreciate any information or documentation

I sometimes share messages with users who are not logged in.At this time, I experienced a phenomenon that the message I sent yesterday disappeared today, and I would like to know the message storage time of the guest without id and email.Also, I would like to check if this can be changed in method or intercom setting.

Even though I've entered the correct API key, it still indicates an API key error. How can this issue be resolved positively?

I have Starter license. Every time I try to activate FIN it forces me to hire customised answers. Please can someone help me to know how i can activate fin by skipping this step.Thanks in advance. Best regards. Teresa

I’m surprised this hasn’t come up more often when browsing the community-  This was asked over on:  How are Support Leaders exporting or extrapolating important customer data points in order to provide better insight to the rest of the organization about what Support Teams are talking with users about?  For example:If I have a conversation data point called Category with a list of relevant things about our product, I would like to create a Sub-Category conversation data point that allows me to break this done.  This feature has existed for almost a decade in Salesforce. 

I've set up an A/B test for the customer visit a page segment, activating both workflows live. Unfortunately, the pop-up isn't triggering on the website. During the preview, I can only test either the A or B workflow. I'm unsure if I've configured it incorrectly and I'm struggling to understand the underlying logic. Could you assist me? I've attached screenshots for reference. 

We are seeing the following crashes on Android only when upgrading to Version 6 of the React Native SDK. iOS works fine: 1-07 12:50:31.668 21555 21555 D AndroidRuntime: Shutting down VM11-07 12:50:31.672 21555 21555 E AndroidRuntime: FATAL EXCEPTION: main11-07 12:50:31.672 21555 21555 E AndroidRuntime: Process: com.neuropeakpro, PID: 2155511-07 12:50:31.672 21555 21555 E AndroidRuntime: java.lang.IllegalStateException: No OnBackPressedDispatcherOwner was provided via LocalOnBackPressedDispatcherOwner11-07 12:50:31.672 21555 21555 E AndroidRuntime: at androidx.activity.compose.BackHandlerKt.BackHandler(BackHandler.kt:97)11-07 12:50:31.672 21555 21555 E AndroidRuntime: at androidx.navigation.compose.NavHostKt.NavHost(NavHost.kt:212)11-07 12:50:31.672 21555 21555 E AndroidRuntime: at androidx.navigation.compose.NavHostKt.NavHost(NavHost.kt:129)11-07 12:50:31.672 21555 21555 E AndroidRuntime: at io.intercom.android.sdk.m5.helpcenter.HelpCenterScreenKt.HelpCenter

Is it possible to receive an NPS score/inbox or team member? Thanks! 

Have a nice day 

I've integrated a Product Tour link into a banner using Intercom. However, I've encountered an issue where clicking on the Product Tour link causes the page to refresh itself before initiating the tour. Ideally, the tour should start seamlessly since the banner appears on the same page where the tour begins. Is there a method to prevent this page from reloading upon clicking the link? Thanks!

I am trying to embed an image URL into an article so we can quickly replace images by just updating the image url in our image repository. How do I do this in Intercom? I tried putting the code <img src=”https://examply.io/image.jpeg”/> into the Insert Code block but this populates no images, as if the code does not work but the code is correct. I followed this article on Intercoms website that states you CAN insert this type of code into a help center article. Any advice is appreciated!

Hi All, Hoping someone can help or provide some direction as how to prevent SPAM bots starting conversations on our Intercom Messenger on our Public Website.We have the Intercom Messenger on our Public facing website (Visitors/Leads) https://freshtrack.comWhen someone starts a conversation they need to provide Name, Email and Contact Number (which they do). However, the conversation is SPAM.  The email and phone number are fake and the message is generally “How do I register?”  or most recently “Where may I find a food bank” or similar.   The phone set to USA number.The volume of these messages is increasing and we want to prevent them as it is causing issues when our marketing automation runs and the emails just bounce back. Sometimes we get replies with exactly the same original conversation message  “How do I register”, “How can I book a appointment” etc. Is there a {I’m, Human} tool for Messenger when it is public facing?  Or dose anyone have any other ideas?Thank you all in advanc

Hello, I wanted to report to you a problem we faced recently.Our application is crashing when it's starting on iOS 13.We are using the Intercom SDK version 16.1.2.We installed this one with Cocoapod.It seems the SDK is referencing one Library that is available for iOS14+UniformTypeIdentifiershttps://developer.apple.com/documentation/uniformtypeidentifiersDid you also experience the same issue?I noticed the SDK should support iOS 13 in the podspec file: https://github.com/intercom/intercom-ios/blob/master/Intercom.podspecCrash log:Termination Description: DYLD, dependent dylib '/System/Library/Frameworks/UniformTypeIdentifiers.framework/UniformTypeIdentifiers' not found for '/private/var/containers/Bundle/Application/33855C68-5037-413A-B790-77EB65129A22/Qonto.app/Frameworks/Intercom.framework/Intercom', tried but didn't find: '/System/Library/Frameworks/UniformTypeIdentifiers.framework/UniformTypeIdentifiers' '/System/Library/Frameworks/UniformTypeIdentifiers.framework/UniformTypeIdenti

We're currently integrating Intercom into our Flutter app.We've set up a workflow that's triggered within a series. The first time around, it works perfectly and the message appears as an in-app notification. However, subsequent triggers result in the message being delivered to the inbox without the in-app notification alert.This inconsistency is affecting our product onboarding, which relies heavily on these workflows. The experience for our users is crucial and currently compromised due to this issue.Has anyone else encountered this? We're looking for an urgent fix or any workarounds that could help us ensure a smooth and consistent onboarding experience through Intercom.Thanks in advance for your help!

Is there a way in the iOS SDK to disable opening a conversations while keeping the ability to send campaigns?Specifically when user taps on campaign we wouldn’t want them to be able to start a conversation from it