Help Center
Academy
Resources
Developer Hub
Partner Hub

Visit the NEW Fin Community

8 days ago

Intercom Community

Connecting Customers, Partners, Developers and Intercom Teams together

3,934 Topics
9,998 Replies
10,574 Members

Ask questions and find answers
Learn from experts
Connect and get inspired

JOIN THE COMMUNITY

Ask questions and find answers
Learn from experts
Connect and get inspired

JOIN THE COMMUNITY

Product Q&A

Find answers and ask Expert Users for advice

User Tips

See tips from Users and Intercom Team

Idea Exchange

Suggest ideas and share upvotes

Groups

Join a User Group and connect with peers

Events

Explore upcoming user events and trainings

News & Updates

See latest Intercom and Community News

Recent activity
Help others
Categories

TiagoNew Participant

Cliente cria ticket e respondemos via e-mail

Tem como o cliente criar um ticket atribuído a um atendente e esse atendente responder via e-mail ?

Giulia GalbariniNew Participant

Fin in Italian

Hi, do you know when Fin will be available in Italian?It would be very important for us. Thank you :)

Get-Gigs chat portalNew Participant

Possible to change/update the chat initiation icon displayed in my website?

I am able to update my support profile image, but can I update the floating/clickable chat icon that displays in my website? It’s currently the little text bubble icon/graphic. I would like it to be my profile image so my site users understand that they can click there and reach me.

Max De Burnay-BastosNew Participant

Best Way To Manage Mutliple API Calls?

I have an which gets customer conversations and displays them in a Whatsapp-esque UI.The problem is that in order to do this, I have to:- Hit an endpoint that will get the contact information using their email- Hit an endpoint using their contact id to create a conversation- If this conversation creation is successful, hit the endpoint to fetch the conversation to display the latest message to the user.This seems very inefficient at present. Is there a better way to use the API?Thanks

ariodNew Participant

Valid values for the "region" field

In the /me endpoint, what are the valid values for the app.region property? In my test account, I get back the string “US”, but what are the values for the EU and Australian regions? (Or any other that are supported.)

chrisbr0New Participant

API: GET: Conversation: Pagination not working

Hello, I try to modify my json configurator to extract all conversions. However pagination does not work. Can someone assist please? The json I have is as following: { "parameters": { "api": { "baseUrl": "https://api.intercom.io/" }, "pagination": { "method": "cursor", "perPageParam": "per_page", "perPage": 150, "startingAfterParam": "starting_after", "startingAfter": "" }, "config": { "outputBucket": "ge-tutorial", "debug": true, "jobs": [ { "endpoint": "conversations", "params": { "per_page": "{{perPage}}", "starting_after": "{{startingAfter}}" }, "headers": { "Intercom-Version": "2.9", "accept": "application/json", "authorization": "Bearer -----" } } ] }, "incrementalOutput": true }}

JM Del ValleNew Participant

Apps & Integrations

GA4 Intercom Event Names follow Incorrect Naming Convention

The Google Analytics Events that fire from Intercom don’t follow the proper Google Analytics 4 proper naming convention since they included spaces. Don't use spaces. This creates issues especially for the Provided Email Address since it’s a common Conversion Event. It breaks when you try to call any of these events via API’s from Google Analytics 4.

lucasNew Participant

How to detect when user close Intercom

I’m writing a SwiftUI app. I need to detect when user close an Intercom window.Is that even possible?

dimple.palNew Participant

Messages & Series

Dynamically changing sender's email address on an automated message ?

An automated message was set up to send to the users after they onboard the programs. But the message is coming from an employee account who created those automated message templates. What I want to do is to dynamically changing the sender’s email address of the employees who is assigned to look after the particular user. Is there a way to adjust the setting in intercom so these automated messages look like they are coming from that designated employee who is actually assigned to the user's account?

Doris SNew Participant

Article Help Center

Default message for articles that are hidden behind login - 'The page isn't here anymore'

Can the default message for articles that are hidden behind login can be changed? 'The page isn't here anymore' is bad user experience, especially for client user type. They are shared a link to learn more and they see with bold ‘The page isn’t here anymore’ and with really small font to maybe try logging into the platform.

TiagoNew Participant

Cliente cria ticket e respondemos via e-mail

Tem como o cliente criar um ticket atribuído a um atendente e esse atendente responder via e-mail ?

Giulia GalbariniNew Participant

Fin in Italian

Hi, do you know when Fin will be available in Italian?It would be very important for us. Thank you :)

Get-Gigs chat portalNew Participant

Possible to change/update the chat initiation icon displayed in my website?

I am able to update my support profile image, but can I update the floating/clickable chat icon that displays in my website? It’s currently the little text bubble icon/graphic. I would like it to be my profile image so my site users understand that they can click there and reach me.

chrisbr0New Participant

API: GET: Conversation: Pagination not working

Hello, I try to modify my json configurator to extract all conversions. However pagination does not work. Can someone assist please? The json I have is as following: { "parameters": { "api": { "baseUrl": "https://api.intercom.io/" }, "pagination": { "method": "cursor", "perPageParam": "per_page", "perPage": 150, "startingAfterParam": "starting_after", "startingAfter": "" }, "config": { "outputBucket": "ge-tutorial", "debug": true, "jobs": [ { "endpoint": "conversations", "params": { "per_page": "{{perPage}}", "starting_after": "{{startingAfter}}" }, "headers": { "Intercom-Version": "2.9", "accept": "application/json", "authorization": "Bearer -----" } } ] }, "incrementalOutput": true }}

JM Del ValleNew Participant

Apps & Integrations

GA4 Intercom Event Names follow Incorrect Naming Convention

The Google Analytics Events that fire from Intercom don’t follow the proper Google Analytics 4 proper naming convention since they included spaces. Don't use spaces. This creates issues especially for the Provided Email Address since it’s a common Conversion Event. It breaks when you try to call any of these events via API’s from Google Analytics 4.

Seth AlexanderNew Participant

Conversation reply failing with 403

Through our monitoring systems we’ve identified that sometimes API calls to https://api.intercom.io/conversations/{id}/reply are failing with a 403 response. The documentation is not clear on why this would happen. We’re seeing this ~3% of the time.

AlexNew Participant

Bug with screen rotation on iOS

When launch button is visible screen rotation doesn’t work correct, content is rotating with wrong layout and status bar doesn’t rotate at all.

MichaelSNew Participant

Apps & Integrations

Start new whatsapp conversation with approved templates by trigger

I am looking for a way to automatically start new Whatsapp conversations—using approved Templates (triggered by events that are synced from the product to IC).I know that this is not possible with the current Whatsapp integration and that only 1:1 conversations can be started via the Inbox.Does anyone have any ideas on how I could implement this? Has a workaround perhaps been found?If not, an external solution would also be conceivable. I would be grateful for any advice.

Sujeevan NagarajahNew Participant

Protecting custom app webhook URLs

Hi,I’m building a custom intercom app. I have two APIs created for both Initialize flow webhook URL and Submit flow webhook URL and they work as I expected.The question is, It looks like these two API can’t be protected using API key or other authentication mechanism. Is there a way to confirm the requests come to these APIs are actually from Intercom, not from some malicious actors. Any help on this appreciated.

sinpaiNew Participant

Workspace Data Management

Bulk contacts update possibility without contact emails

We use phone number and system ID to distinguish contacts in Intercom, most of our users don´t have email address set. It's not possible for us to use CSV import feature to update our contacts, because email is mandatory.We have 600k records where we need to update attribute name from our system name to empty name as we are planning to start using Intercom Messages and our system name is prefilled in every conversation, which is not desirable behavior.The only option we see is to use REST API to update each individual order, sending 1 request per contact. But by doing that in single migration we will soon hit API calls limit, also we will disrupt our regular Intercom integration.Dear community, is there any other ways for us to perform such an update in Intercom?Maybe someone from devteam could help us updating this internally for us?Maybe we can use some bulk update API call we can't see for now?Maybe it is possible to have email field not mandatory for CSV Import for our account? Tha

News & Updates

News & Updates

6 topics
1 Reply

Product Area

Messages & Series

499 topics
1273 Replies

Inbox

346 topics
998 Replies

Article Help Center

285 topics
796 Replies

Custom Bots

235 topics
499 Replies

Resolution Bots

36 topics
84 Replies

Surveys

29 topics
58 Replies

Product Tours

191 topics
519 Replies

Messenger

324 topics
896 Replies

Operator & Task Bots

32 topics
81 Replies

Contacts & Companies

154 topics
457 Replies

Fin

1 topic
0 Replies

Popular Topics

Settings, Security & Permissions

82 topics
160 Replies

Apps & Integrations

334 topics
932 Replies

Workspace Data Management

2 topics
1 Reply

Reporting

124 topics
246 Replies

API & Webhooks

330 topics
756 Replies

Intercom Mobile App

17 topics
41 Replies

Mobile SDKs

191 topics
628 Replies

Customer FAQ

73 topics
91 Replies

Intercom Community

90 topics
170 Replies

Third-Party Apps & Plugins

2 topics
1 Reply

Tips from the Intercom Team

Getting started with Intercom

2 topics
1 Reply

Tips for Developers

3 topics
0 Replies

Intercom for Human Support

4 topics
0 Replies

Intercom for Automated Support

5 topics
3 Replies

Tips from Expert Users

Getting started with Intercom

1 topic
0 Replies

Use Intercom like a PRO

2 topics
1 Reply

Apps & Intergrations

1 topic
1 Reply

Welcome

New Members

3 topics
6 Replies

Expers Users

0 topics
0 Replies

Ask your question

Community Spotlight

"Intercom Community is a great resource for us, as it allows us to see how other users are making the most out of Intercom —often in very creative ways—, which inspires us to improve our own practices."

Lucía Achigar
Support Team Leader ,
Bunker DB

Events calendar

User Leaderboard

The leaderboard has reset

Wondering what that means? It's your chance to make it to the top.

The leaderboard has reset

Wondering what that means? It's your chance to make it to the top.

Employee Leaderboard

Meet the Community Experts

Kevin Bendixen

Community Expert

Milan Markov

Intercom Certified Partner

Nathan Sudds

Community Expert

Connect, learn and share

Join a discussion group to connect with peers, learn, get inspired and share knowledge. Engage with like-minded Intercom customers, partners and experts.

Join a User Group

Join the Intercom Community

Join an exclusive network of 10,000+ global peers and unlock your
FREE membership benefits



	Company	Community	Get involved	Resources	Support

	About	Getting started	User Groups	User tips	Forum Support

	Customers	Community Guidelines	Idea Exchange	Academy	Help Center

	Careers	Community Q&A	Developer Hub	Books and Webinars	FAQ

	Newsroom	News & Updates	Service Partner Hub	Blogs and Podcasts	User Groups

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Intercom Customers and Employees

Log in with SSO

or

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Intercom Customers and Employees

Log in with SSO

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK