Intercom Community

Where can I find the Javadocs for a specific version of the Intercom Android SDK?

The intercom-android Github repo includesSamples on how to use the Intercom Android SDK Changelog JavadocsHowever, the Javadocs seem to be very old (last updated 6 years ago). Is there a way to find the javadocs for a specific version of the SDK?

Wing LauNew Participant

Make Fin’s greeting name bold for consistency

Please make the customer name in Fin’s greeting bold, so it matches the rest of the message formatting. Right now the greeting can show the name in plain text while other text is bold, which looks inconsistent. A screenshot of the current behavior is

Michael LeighNew Participant

Sync Banner content to Fin AI knowledge base

When a Banner is active in Intercom, teams should have the option to make its content available to Fin as a knowledge source. When the Banner is paused or deleted, that content should be automatically removed from Fin's knowledge base without any man

Simas SkubutisNew Participant

Messenger

Issue: showNewMessage not working after Intercom widget has been opened

Hello,We’re experiencing an issue when using showNewMessage with a pre-populated message.After the page and the Intercom widget are initialized, we call showNewMessage. However, if the chat widget has been opened and then closed beforehand, the chat

101

V

Volodymyr IvaniukNew Participant

[iOS & Android] Voice/speech-to-text bugs in Intercom Messenger (text not cleared + crash)

Hi,We are experiencing bugs with the Intercom SDK when using voice-to-text (speech-to-text / dictation) to compose support chat messages in the Intercom Messenger on both iOS and Android.Environment:- @intercom/intercom-react-native v9.8.0 (latest)-

BjörnNew Participant

How can I change my profile name in the community?

I shortened my profile name in Fin.ai to my forename. Here in the community profile still appears my full name. Can’t I change this?

251

Data connector fields in workflows?

B

Brian MirNew Participant

Workflows & Automations

Hey all,Fin just let me know that data connector fields can’t really be used in a workflow- only through a procedure. I can run the data connector function through a workflow, but then I can’t actually access any of the fields that data connector fou

60

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1 day ago

Beth-AnnEmployee

Intercom for Automated Support

Enabling a culture of knowledge management in your team

Hey everyone, I’m Beth, Help Center Manager here at Intercom. Besides creating articles, one of the most important duties of managing a Help Center is making sure those articles are kept up-to-date and helpful. Our articles are not only used by our c

Constance TanNew Participant

Outbound

Set a date to pause / stop a series ahead of time

I’m using series to promote webinars / events. Such a series won’t be relevant after a specific date. I can set a date to stop a single email or post from being sent out, but not pause a series? Please provide this feature so that I don’t send outdat

Kiran RaoConnector

Intercom SDK for Android, API 33 and NOTIFICATION permission

For an Android app that targets API 33 and that includes FCM for push notifications, what is the advice on requesting the NOTIFICATION permission?My usecase: We have a tab in our app that when pressed, calls Intercom.client().present(). While the use

Kiran RaoConnector

Where can I find the Javadocs for a specific version of the Intercom Android SDK?

The intercom-android Github repo includesSamples on how to use the Intercom Android SDK Changelog JavadocsHowever, the Javadocs seem to be very old (last updated 6 years ago). Is there a way to find the javadocs for a specific version of the SDK?

Wing LauNew Participant

Make Fin’s greeting name bold for consistency

Please make the customer name in Fin’s greeting bold, so it matches the rest of the message formatting. Right now the greeting can show the name in plain text while other text is bold, which looks inconsistent. A screenshot of the current behavior is

Michael LeighNew Participant

Sync Banner content to Fin AI knowledge base

When a Banner is active in Intercom, teams should have the option to make its content available to Fin as a knowledge source. When the Banner is paused or deleted, that content should be automatically removed from Fin's knowledge base without any man

Simas SkubutisNew Participant

Messenger

Issue: showNewMessage not working after Intercom widget has been opened

Hello,We’re experiencing an issue when using showNewMessage with a pre-populated message.After the page and the Intercom widget are initialized, we call showNewMessage. However, if the chat widget has been opened and then closed beforehand, the chat

101

V

Volodymyr IvaniukNew Participant

[iOS & Android] Voice/speech-to-text bugs in Intercom Messenger (text not cleared + crash)

Hi,We are experiencing bugs with the Intercom SDK when using voice-to-text (speech-to-text / dictation) to compose support chat messages in the Intercom Messenger on both iOS and Android.Environment:- @intercom/intercom-react-native v9.8.0 (latest)-

BjörnNew Participant

How can I change my profile name in the community?

I shortened my profile name in Fin.ai to my forename. Here in the community profile still appears my full name. Can’t I change this?

251

Data connector fields in workflows?

B

Brian MirNew Participant

Workflows & Automations

Hey all,Fin just let me know that data connector fields can’t really be used in a workflow- only through a procedure. I can run the data connector function through a workflow, but then I can’t actually access any of the fields that data connector fou

md-bernyNew Participant