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Julia JannettiNew Participant

Assign to both a team and teammate at the same time in inbox rules

If a customer says ‘Hi Sarah’ I want it to automatically get assigned to Sarah. However, I ALSO want it to be assigned to sales so that sales is credited for the response in the data tracking.

jahanzaibNew Participant

Apps & Integrations

The requested resource does not exist; check your path and try again

Intercom::ResourceNotFound • Events::UpdateIntercomLeadWorker@defaultThe requested resource does not exist; check your path and try againI am going to save the contacts like this in rails:@intercom.contacts.save(lead)i got he above error def find_lead(lead_id)begin@intercom.contacts.find(id: lead_id)rescue Intercom::ResourceNotFoundreturn nilendendsecond one issue I am also facing this issue@intercom.contacts.find(id: lead_id)12:59:09 worker_sidekiq.| *** Intercom::UnexpectedError Exception: The error of type '' is not recognized. It occurred with the message: Your current SDK version is incompatible with version 2.10 of the API and http_code: '400'. Please contact Intercom with these details.

Nora CNew Participant

Article Help Center

How to add articles to multiple collections?

Is there a way to select multiple collections to have the same article. Instead of having to add the same article one by one to each collection?

david togamiNew Participant

FIN & Articles with Target Audience Rules

How I can get FIN to include information in its knowledge sources based on articles with Target Audience rules turned on?The scenario is that we have some articles in our HelpCenter that we want to restrict to certain groups of users. However when check the FIN knowledge base, none of the articles that I have Target Audience rules on appear here. Is there a way to add them to the knowledge base?

Stav8New Participant

Messages & Series

Bug with presentMessageComposer(initialMessage)

Hello, I am using presentMessageComposer to open intercom with a pre-filled message. I am using it like this: static async presentMessageComposer(initialMessage?: string) {try {await Intercom.presentMessageComposer(initialMessage);} catch (error) {Logger.error(error);}} Although it opens the intercom the initial message is being ignored for android and iOS.I am on the latest version of react native intercom. Is it a known issue? Thank you

MonNew Participant

TypeError: Cannot read properties of undefined (reading 'readAt')

We’re encountering a TypeError in the Intercom script at https://js.intercomcdn.com, specifically:TypeError: Cannot read properties of undefined (reading 'readAt') This issue affects some users intermittently. Can you please investigate or advise on a fix?

GemmaNew Participant

Messages & Series

Custom Attribute delay

Hello! I’m wondering if anyone knows why there might be a delay in custom attributes being updated to a “true” status/how long it takes to process. I’m using this to form a rule and currently the delay in attribute updating within intercom is 6+ hours which isn’t ideal. Thank you!

Amy MNew Participant

Able to launch product tours on zendesk guide help center?

Hello! We use zendesk guides for our help center and wondering if anybody was able to successfully install intercom on zendesk guides. So they could gather customer analytics and also launch product tours within zendesk guides. would love any help or advice ! Thank you!

Jonathan JasicaNew Participant

Article Help Center

Where to see imported data from Segment

I’m trying to see what event data is being sent to Intercom from segment (i think there is an issue with it) but I cant find any way to reliably track this. and segment doesnt give me info because Intercom “cant send server side”.

emmanuelkattoNew Participant

Apps & Integrations

Custom Attributes to track user behavior - Emmanuel Katto Uganda

Hi All, I am Emmanuel Katto. I am new to intercom. Can someone provide an example of how to use Intercom's Custom Attributes to track user behavior and preferences? Thanks!Emmanuel Katto

david togamiNew Participant

FIN & Articles with Target Audience Rules

How I can get FIN to include information in its knowledge sources based on articles with Target Audience rules turned on?The scenario is that we have some articles in our HelpCenter that we want to restrict to certain groups of users. However when check the FIN knowledge base, none of the articles that I have Target Audience rules on appear here. Is there a way to add them to the knowledge base?

Stav8New Participant

Messages & Series

Bug with presentMessageComposer(initialMessage)

Hello, I am using presentMessageComposer to open intercom with a pre-filled message. I am using it like this: static async presentMessageComposer(initialMessage?: string) {try {await Intercom.presentMessageComposer(initialMessage);} catch (error) {Logger.error(error);}} Although it opens the intercom the initial message is being ignored for android and iOS.I am on the latest version of react native intercom. Is it a known issue? Thank you

MonNew Participant

TypeError: Cannot read properties of undefined (reading 'readAt')

We’re encountering a TypeError in the Intercom script at https://js.intercomcdn.com, specifically:TypeError: Cannot read properties of undefined (reading 'readAt') This issue affects some users intermittently. Can you please investigate or advise on a fix?

GemmaNew Participant

Messages & Series

Custom Attribute delay

Hello! I’m wondering if anyone knows why there might be a delay in custom attributes being updated to a “true” status/how long it takes to process. I’m using this to form a rule and currently the delay in attribute updating within intercom is 6+ hours which isn’t ideal. Thank you!

Jonathan JasicaNew Participant

Article Help Center

Where to see imported data from Segment

I’m trying to see what event data is being sent to Intercom from segment (i think there is an issue with it) but I cant find any way to reliably track this. and segment doesnt give me info because Intercom “cant send server side”.

ledahNew Participant

Persistent QUICKBOOKS Error 1603 - What Am I Missing?

I've been dealing with QuickBooks Error 1603 for a while now. I've gone through various troubleshooting steps including clearing temporary files, running QuickBooks as an administrator, and using the QuickBooks Tool Hub. However, the error still appears. Is there something specific I might be overlooking or any advanced solutions I should try?

Diana TripacSenior Community Program Manager

Merge conversations & tickets- Beta available 🤩

Update- this beta access has now ended and requests will no longer be accepted. Great News! Merge conversations & tickets feature is now available in beta! 🥳 That’s one of the most requested features in the Intercom Community—and now we are here to help you get access to it! If you’d like to get access to the Merge conversations & tickets beta, submit your details on the link below 👇Request beta access now💡 Note: Please allow a few days to get access to this beta after sending the request. You’ll get an email notification once you’ve been opted in. In the meantime, to learn more about the merging tickets and conversations beta, check out this article. 👉 Join the Beta Group to keep up to date with available betas, get early access, and share product feedback.

ledahNew Participant

Messages & Series

QuickBooks Error Code 1603 During Installation - Need Help!

I'm having trouble installing QuickBooks on my Windows PC. Every time I try, I get an error message that says "Error Code 1603: There was a problem installing Microsoft .NET Framework." I've tried restarting my computer and running the installer as an administrator, but nothing seems to work.Has anyone else experienced this issue? If so, how did you resolve it? Any suggestions or step-by-step instructions would be greatly appreciated!Thanks in advance for your help.

Aquiles HernanNew Participant

I have a problem when I install the intercom library in react native

I wanted to know if you have any solution regarding this error?buildscript { ext { buildToolsVersion = "34.0.0" minSdkVersion = 23 compileSdkVersion = 34 targetSdkVersion = 34 ndkVersion = "26.1.10909125" kotlinVersion = "1.9.22" } repositories { google() mavenCentral() } dependencies { classpath("com.android.tools.build:gradle:4.0.1") classpath("com.facebook.react:react-native-gradle-plugin") classpath("org.jetbrains.kotlin:kotlin-gradle-plugin") }}apply plugin: "com.facebook.react.rootproject"gradlew propertiesdistributionBase=GRADLE_USER_HOMEdistributionPath=wrapper/distsdistributionUrl=https\://services.gradle.org/distributions/gradle-8.6-all.zipnetworkTimeout=10000validateDistributionUrl=truezipStoreBase=GRADLE_USER_HOMEzipStorePath=wrapper/distsI look forward to a quick response, thank you very much.

iatsiukNew Participant

Compatibility of Using Different API Versions for User/Contact Management

In the "Developer Hub" section, we have set up the API version "1.4", this version is used in all our clients.In the old API versions (for example, in 1.4), there is a method "Create or Update User". In the new API versions (for example, 2.11), the endpoint "api.intercom.io/users" is not described, but there is a Contacts documentation section, which describes similar methods.Can we simultaneously use the old API version 1.4 for user management (through calls to "api.intercom.io/users") and the new API version 2.11 (through calls to "api.intercom.io/contacts"). For calls to the new Contacts API, we plan to use the HTTP header 'Intercom-Version': '2.11'.Will such use of two different API versions break the logic of Intercom, will user/contact data be lost?

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