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The future of financial support: How IG Group is transforming with AI

15 days ago

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A

Amitav SinghNew Participant

Messenger

JWT not expiring

We recently started using JWT for authn/AuthZ.There is a property that the SDK adds to requests to Intercom. It is called anonymous_session . It appears to keep the API calls to Intercom working beyond the JWT expiry. :Why does this keep authenticati

Pietro Lodi RizziniNew Participant

Ask the Intercom Team about Fin

How to provide Fin AI with the context of the currently visited page

We are currently testing Fin AI and we noticed that the messenger does not take into account the page the user is currently visiting on our website.For example, if a user is on a specific product page and asks “What is the price?”, Fin responds with

Kartikeya VishnoiNew Participant

API & Webhooks

Side conversation initiating message not returned in conversation API - only replies are accessible

When retrieving a conversation via the REST API GET /conversations/{id}, the initial message that starts a side conversation is not included in the response. Only subsequent replies appear as part_type: "side_conversation_reply" or part_type: "side_

Michael WasserNew Participant

Mobile SDKs

Android in-app message text is not visible (17.2.0 intercom-sdk)

Hey! I’m facing an issue with intercom-sdk version 17.2.0.The in-app message doesn’t display any message text when it’s a new message in an existing conversation. I’ve attached a Layout Inspector screenshot for more details.Compose version in the app

Rebecca AlleyneNew Participant

Messenger

Links to other Articles within article that is pulled up in Messenger (using showArticle method) are opening in new window

I am triggering an article in the Messenger, using the showArticle method. The article is pulled up within the Messenger - but aticle-to-article links from that original article open in a new window (outside of my app). How do I keep the new article

501

19 hours ago

S

Sebastian LabadiéNew Participant

Mobile SDKs

[iOS] / [Android] Clicked links are not being tracked in POST

We are using @intercom/intercom-react-native v9.4.0 with Expo.When we send mobile push notifications, we can track: • How many users received the push • Which users opened it (tap on the push) However, we also use POST messages, and insi

981

19 hours ago

E

Erin from HallowNew Participant

Tips, Tricks and Workarounds

Creating an Intercom Ticket from Slack

Hi! I’ve figured out how to trigger the creation of an intercom ticket from slack, but wondering if anyone has any tips or tricks to share because it looks like there are a few ways to do this. Is there a way to trigger replies in thread when the rep

321

20 hours ago

A

agusvqzNew Participant

API & Webhooks

Conversatio Rating Agent Attribution API

Hello there! I am having some issues to understand how to assign the Conversation Rating to an agent. Context: I am using Fivetran connector to load the data on our Data Warehouse and from conversation_history table I am grabbing the column conversat

951

20 hours ago

C

Cyd La LuzNew Participant

Apps & Integrations

Intercom not loading for certain users on VPN; which IPs can we allow list?

In the thread here:The replies state “Try a different network – Firewalls or VPNs sometimes block Intercom,” and, “If you’re on a company network, sometimes firewall or VPN settings can interfere with Intercom loading.”I am dealing with a similar sit

901

21 hours ago

A

atrottier21New Participant

Settings, Security & Permissions

How do you work with voice channels if you have no onsite presence in that country?

We have users worldwide and I have agents in India, UK and Canada.What are the best practices for working with voice channels from countries where we have no office?Example: We have no office in Mexico, it’s impossible to get a local number and have

791

21 hours ago

A

Amitav SinghNew Participant

Messenger

JWT not expiring

We recently started using JWT for authn/AuthZ.There is a property that the SDK adds to requests to Intercom. It is called anonymous_session . It appears to keep the API calls to Intercom working beyond the JWT expiry. :Why does this keep authenticati

Kartikeya VishnoiNew Participant

API & Webhooks

Side conversation initiating message not returned in conversation API - only replies are accessible

When retrieving a conversation via the REST API GET /conversations/{id}, the initial message that starts a side conversation is not included in the response. Only subsequent replies appear as part_type: "side_conversation_reply" or part_type: "side_

Rebecca AlleyneNew Participant

Messenger

Links to other Articles within article that is pulled up in Messenger (using showArticle method) are opening in new window

I am triggering an article in the Messenger, using the showArticle method. The article is pulled up within the Messenger - but aticle-to-article links from that original article open in a new window (outside of my app). How do I keep the new article

501

19 hours ago

S

Sebastian LabadiéNew Participant

Mobile SDKs

[iOS] / [Android] Clicked links are not being tracked in POST

We are using @intercom/intercom-react-native v9.4.0 with Expo.When we send mobile push notifications, we can track: • How many users received the push • Which users opened it (tap on the push) However, we also use POST messages, and insi

981

19 hours ago

E

Erin from HallowNew Participant

Tips, Tricks and Workarounds

Creating an Intercom Ticket from Slack

Hi! I’ve figured out how to trigger the creation of an intercom ticket from slack, but wondering if anyone has any tips or tricks to share because it looks like there are a few ways to do this. Is there a way to trigger replies in thread when the rep

321

20 hours ago

A

agusvqzNew Participant

API & Webhooks

Conversatio Rating Agent Attribution API

Hello there! I am having some issues to understand how to assign the Conversation Rating to an agent. Context: I am using Fivetran connector to load the data on our Data Warehouse and from conversation_history table I am grabbing the column conversat

951

20 hours ago

P

PatrickWandNew Participant

Reporting

Missplaced Reply buttons

Hello! Since this last update alot of my team members send buttons are getting cut off being at 100% scaling, Here are some photos for examples. 80%100%

Amitav SinghNew Participant

Settings, Security & Permissions

anonymous_session

There is a property that the SDK adds to requests to Intercom. It is called anonymous_session . It appears to keep the API calls to Intercom working beyond the JWT expiry. :Why does this keep authentication alive? Is there a way we can disable it to

Smartwiz SupportNew Participant

Workflows & Automations

Workflow not saving or setting live?

I am seeing a persistent error when trying to save and set live a specific, large inbound workflow in Intercom. Trigger: When customer opens a new conversation in the Messenger for Web, audience = Leads and Users. Symptoms: UI shows: “We couldn

moeznazir47New Participant

Outbound

Intercom tooltip not showing when updating custom attribute via Intercom('update')

I’m working with Intercom tooltips and want to show or hide them conditionally from my web UI.I have a toggle button in my frontend that allows users to manually turn tooltips on or off. Based on this toggle, I want to control the visibility of Inter

110

M

1 day ago

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