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Finding a way to add additional triggers to the list would be fabulous!
Previously we used the campaigns feature in intercom to conduct reach out messages for NPS once a quarter. Since campaigns have been removed and replaced with series, we have had some trouble tweaking the set up to do exactly as we need it. I'm wondering if anyone else also uses the Wootric app to collect this data and if they can share tips/tricks in their series. Our process has 3 steps. An in-app message is posted to any used that comes online within our preset audience to give an NPS rating If a user in the audience does not come online, or if they do not interact with the in-app a follow up email will be sent with the same NPS series Upon the user giving a response (via the in-app or via email) a follow up email will be sent to the user based on the response given (promotor, passive, or detractor) The difficulties we are running into is that some users are responding to the in-app and continue to receive the email which results in duplicate requests for feedback. Additional
Can I automate the series so that when a lead books a demo, it is tagged as Demo Booked, and an acknowledgement email will be sent automatically? If so, how do I do it? This is my first time using Intercom, I am trying to create a series on onboarding new users. If you can give me additional tips on how to do this or a sample template of onboarding a new user to an application I will be grateful. Thank you in advance
I want to avoid having users satisfy multiple Series entry criteria and being accidentally spammed.
Hello! We use Intercom in our mobile app to collect feedback from users. We have a few series based on events (for example, a user has done some action and we ask how it was). But we got a few complaints from our users that sometimes Intercom disturbs them when they are in the app (for example, they do a workout and we send a question during it). I would like to find a way:1) In the Series, is there a way to send messages only when the user is offline? Let's say "Wait until offline" step.2) Is there a way to prevent the Intercom to be shown on some screens? I couldn't find any related SDK settings. Thank you very much,Stan
I'd like to invite users to take an external survey via email and pass their Name, Email and User_ID via the survey link featured in emails. Is this possible? Essentially, I'd like to invite our users to take this video NPS survey via intercom: https://survey.voxpopme.com/jfe/form/SV_cTlE8UVN44Xpw6W?Name={name}&Email={email}&User_ID={user_id} I'd like to invite via email and populate the URL with each user's individual data attributes from the email link. Is this possible and what should the format of the query string parameters be? I've tried a variety of cases and symbols on each attribute (e.g. '{' '{{' ) but can't seem to get the data to populate. Any help would be much appreciated.
Hi everyone, I just found out that product tours do not work on mobile browser. I'm trying to find a way to trigger a chat message specifically for those users. Any easy way to achieve that?
We center our email copy and it sent left justified. Inside Intercom it has trouble allowing me to click on center. The last few weeks it sent properly to the inbox but this past (major) email we sent did not.
Hi,I want to send users an e-mail containing a summary of a form they filled in externally, the data contains a single formatted text summary.however intercom strips all formatting when i put that summary only whitespaces are left.i tried to put the data in the messageby putting into an custom attributeby putting into an metadata with a eventformatting the summary as html and putting it into a html block but i sees it as an stringDoes anyone know what else I can try? =============================update After searching for a while, there seems no direct way to do what I wanted in intercom it self. but it is possible if you use the api https://developers.intercom.com/intercom-api-reference/reference#admin-initiated-conversation
Hi There, I would like to send a message to a specific user in our app trough intercom on certain situations. I was thinking of creating a custom attribute for my users and when that attribute contains a certain "value", to trigger the message. I am using Zapier to do this Has anyone tried this out ? When I try to update that attribute value with Zapier...nothing seems to happen.
How do I get a person to exit a series once they've clicked a specific link, such as the "get a quote" or "get a demo" link in a previous email within the series? I see how to get people to exit if they've clicked any link in the previous email, but not a specific link. Is this possible?
I can't set my series live because of invalid starting blocks, like empty e-mails and empty rules, but I have double checked all e-mails and rules. Any saviors please?
Hi, we want to notify an external system when we send a segment based chat to a group of users.Actually we don't find any way to do that. Via webhook we only can access when a single message is sent to a concrete user. but not in massive messages.Thank you
Hi! I'd like to use logic and loops in transactional emails just like I can in other transaction email providers. For instance, this the docs from Customer.io: https://www.customer.io/docs/2-email-basics/#dynamic-content-level-ii/p> Is that possible now?
I am able to create posts that reappear every time a user navigates to a particular URL, but for some reason the banner will only appear once. Here is a screenshot of the Banner that would not appear more than 1x per user. Notice I have the frequency set for every time a person matches the rules. If you have any suggestions on how to fix this, please let me know. The banner is better than posts or chats for page issues.
I have a custom bot as a part of my series. It includes two paths, one where the user can send a question and the other where they can opt-in to watch a product tour. I see an option to deliver my next message (in my case, a banner) after the previous message was sent and "completed" but what does "completed" mean? Because one of the paths of the custom bot is the tour, does this mean it will send the banner ONLY after the tour was completed?
All of a sudden our outbound email messages are double spacing. How to remove the double spacing.
I just saw Intercom's own post message about their updated terms or service. It included a button for me to agree to the new terms. The post would not lose without me clicking the button. How can I set up a similar message?
Hi all,We need to understand how Tablet messages work which places some burdens on the restaurant side, which we want to remind them of. We’d like to send comms to specific restaurant IDs only, and not to the whole brand, but the messaging feature demands we insert partner company emails as well, so I’m wondering if other sites connected to such emails will also received the comms? We need to limit to Rx IDs though, is there any way to do that? Could you please tell/show us how? In more detail: We actually already tried to send comms to specific partners (to inform them of the launch of cash on delivery), but the issue was that even if we filtered for specific restaurant IDs, we were asked (and forced) to insert company emails. The problem then was that also the restaurants that were linked to those company email received the message. We now need to resume the sending of such comms exclusively to restaurants that have the feature active (i.e. on a Rx ID basis, with no mistakes). Thank
In this example, if my series sends 5 emails between Oct. 28th and Dec. 15th: Email 01 - 10/28Email 02 - 11/02Email 03 - 11/05Email 04 - 12/01Email 05 - 12/15 What happens when a user enters the series on Nov. 10th (after the first 3 emails have already been sent)? Will they pass through all the wait periods at the beginning of the Series and receive the first 3 emails (at the same time)? Also, will they begin receiving email 04 and so on?
I'm looking for a way to trigger posts/tours whenever a user clicks on a button.We capture the click in GTM, so I'm wondering if the event can also trigger a message. We have a single page application, so my concern is that the event will be sent upon refresh and not pop the message until that Thanks!
Not sure if this is the right area for this, but asking anyways. If a user hovers over the intercom icon, is there a way to display a message? (Like... Hi there! Can I help you?)
Cannot see "stop sending" and "set days and times this email can send" rules in my emails. From where, can I set it up?? I tried to get information about how to set the schedule a message from this article (https://www.intercom.com/help/en/articles/234). And there are way to set "1. start sending", "2. stop sending" and "3. set days and times this email can send". But in my page, there is only one rules that I can set which is "1. start sending". I'm wondering how I can set 2 and 3.
Hello =) I would love to help from you. I am a new Intercom user, and I would like to do a simple action: I have a Lead Capture Page, and I want to take those leads to a Series on Intercom. I have already managed, via zapier, to upload the lead data to Intercom. However, in the series, even setting all the correct rules, when it comes time to send the automatic email, it simply says that there is no way with the following message: "Not matched and removed from path"" Can someone help me?
