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Messenger

Intercom's fully customizable Messenger, providing customers with in-context engagement.

  • 427 Topics
  • 1,156 Replies
427 Topics
D
DovydasNew Participant
asked in Messenger
Calling Intercom('shutdown') creates a lot of intercom local storage items.

After user is logged out we clear the intercom session by calling `Intercom('shutdown')` we boot it up again using different settings for the logged out user. This seems to duplicate `intercom.intercom-state-{appid}` in the local storage, we're using `react-use-intercom` if that helps.

1481
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Employee
2 years ago
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RubyNew Participant
asked in Messenger
Can I edit Operator's automatic responses?

I want to know how I can edit the chat replies. When a customer messages the normal chat directly, how can I edit those automatic responses?

1846
R
2 years ago
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Pedro B11New Participant
asked in Messenger
Can we set to always show the messenger with a white / grey background?

Sometimes the messenger appears with a transparent background, blending the messages with the content of the page that we are at. Can we set to always show the messenger with a white / grey background?

23519
A
2 years ago
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User767Connector
asked in Messenger
Can we disable users from creating duplicate convos in a time frame?

Users who don't get a response right away from us tend to simply start another conversation. While the task bot does flag that there's a dupe, we'd prefer to not allow users to start multiple conversations until they've received a reply to the first one. This would help declutter the inbox and save SO much team time!

48772
A
2 years ago
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Ryan D12New Participant
asked in Messenger
Is there a way to use messenger to allow the users of my app to DM each other?

All of the registered users for our site are in our Intercom contacts, are there any third party apps or other ways to use Intercom to allow them to communicate with each other instead of just with us?

41
Eric Fitz
Employee
2 years ago
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Innovator ✨
Denis TaranetsActive User
asked in Messenger
Seen/Unread timing

Each message that has been sent to the customer has an attribute "seen" or "unread". Some of the messages that one of my teams is sending have a direct impact on how the future experience of the customer will go on. For example, - a request for some specific action/document in order to use the product X. Depending on when the customer read the request and when reacted, will affect the future conditions. Can we 1) know when exactly the status changed to "seen" 2) set some sort of alerts to it (have a notification that the specific group of messages is viewed by the user)Is this possible to do with the standard features of the Intercom and if not, are there some app/workarounds?

3614
D
Innovator ✨
2 years ago
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Jonny HNew Participant
asked in Messenger
Is it possible to embed Intercom in a Shopify Page? Or is there any other way to make Intercom full-screen rather than only a box in the bottom right?

Is it possible to embed Intercom in a Shopify Page? Or is there any other way to make Intercom full-screen rather than only a box in the bottom right?

1171
A
Employee
2 years ago
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Preston HNew Participant
asked in Messenger
We've received reports of Intercom's chat widget causing issues with with some of our font styles on our website. This has so far only shown itself in Chrome.

We've received reports of Intercom's chat widget causing issues with with some of our font styles on our website. This has so far only shown itself in Chrome. It appears the injected style tag has sereval styles (a, inputs, h1-h6, buttons, lists, etc.) that are not scoped to the widget allowing it to bleed over affecting the host page. I have attached a screen recording of the issue: https://www.loom.com/share/25a90ef7ee50477a98b202fa13b82c73   

1262
P
2 years ago
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User2282New Participant
asked in Messenger
Scaling/fit the chat window in mobile browser

Our service don´t have an app, we just have a website where our chat is. It works fine for desktop users, but when visiting from an iPhone f.ex., you "loose" the top of the conversation when typing. Is there a way to adjust this with some sort of settings? I can see that this is the case for many other websites with Intercom that I have visisted.  See the attached screen recording from my iPhone.

261
L
Employee
2 years ago
A
Alan PNew Participant
asked in Messenger
Intercom messenger disappear when I used it in Vietnam

Any body can tell me what is intercom support email? I tried but could find. is it support@intercom.com? Messenger was down in my region and I tried to email some of intercom supporter but NO ONE ANSWER ME.

391
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Employee
2 years ago
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Preston HNew Participant
posted in Messenger
www.loom.com

We've received reports of Intercom's chat widget causing issues with with some of our font styles on our website. This has so far only shown itself in Chrome. It appears the injected style tag has a font-face, h1-h6, and button styles that are not scoped to the widget allowing it to bleed over affecting the host page. Below I have attached the problematic CSS that is injected when the chat widget is opened. Additionally, here is a screen recording of the issue: https://www.loom.com/share/25a90ef7ee50477a98b202fa13b82c73/p> @font-face { font-family: intercom-font; font-display: swap; src: url("https://js.intercomcdn.com/fonts/proximanova-regular.a7942249.woffquot;) format("woff"); }@font-face { font-family: intercom-font; font-display: swap; src: url("https://js.intercomcdn.com/fonts/proximanova-semibold.46e3f047.woffquot;) format("woff"); font-weight: bold; }@font-face { font-family: intercom-font; font-display: swap; src: url("https://js.inte

523
Eric Fitz
Employee
2 years ago
D
Innovator ✨
Denis TaranetsActive User
asked in Messenger
Sender email address - general for everyone

I would like my outgoing emails inside the active correspondence to be sent not from the personal intercom addresses for each agent or personal email address, but from one general email address. For example, inside the conversation, there are 3 agents participating. A, B and C. I would like all the messages to be sent not from 3 different addresses but from one company address. Like support@mail.com . On my workspace end I should still be able to distinguish the messages that were sent by agents A, B, C. Is it possible?

961
Eric Fitz
Employee
2 years ago
S
SudhirNew Participant
asked in Messenger
Articles in the Messenger homepage not loading?

Hi Everyone,We have enables the support/help article section in Message panel. We are facing with the loading of the article on the page refresh. The steps followed mentioned below:Click on messenger Open the help article Refresh the page Now the previously opened article is showing Blank.  Below is the method which is giving 404 error. Have any of you have also experience the same. Your help will be much appreciated.  Request URL: https://intercom.help/smallcases-on-hdfc-securities/en/articles/4744367-my-available-funds-are-low-to-place-the-order-what-should-i-do?iframe=true&user=DT2cuSEiZ54nFLI9fI9eBmbBtSkd5Mv5PzVUdqUxGfVqXQHiWG%2FtRU7WDPAs%0AfqHHa5gr1icqQF4HNMeU63rUCamaDbD54cZwZO2x3Ehm%0A&color_override=%23025296&suggested_article=falseRequest Method: GETStatus Code: 404   

1111
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Employee
2 years ago
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Becky HNew Participant
asked in Messenger
Can I change the time displayed for "We'll be back online"?

Is there a way we can change the We'll be back online tomorrow, to say We'll be back online at 8:30?

441
L
Employee
2 years ago
K
KellieNew Participant
asked in Messenger
How can I disable the messenger on a particular page?

I'm using a Squarespace site and have the code inserted on the Code Injector section of the main site settings so the messenger appears site-wide.  We have a couple of internal (password protected) pages that we're using for reporting to our clients, but want to disable the messenger on those pages only. Is this possible?  I looked at installing the Google Tag Manager, but am worried that this would interfere with other tags installed on the site (it's a microsite for a larger entity).  Thanks!

3501
A
Employee
2 years ago
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User892Active User
asked in Messenger
My Japanese Messenger screen has Japanese in the boilerplate, but the Send a Message button and accompanying text is in English. Is browser language detection doing that?

My Japanese Messenger screen has Japanese in the boilerplate, but the Send a Message button and accompanying text is in English. Is browser language detection doing that?

202
Eric Fitz
Employee
2 years ago
R
Rodrigo M12Connector
asked in Messenger
How can I pass the conversation id automatically to the end users?

Dear community. I'm opening this thread to have the following checked. I want to use the conversations ids as protocols ids, and I want to pass this id automatically whenever the end-user opens a new chat with my team. I have set a custom bot (from new conversations) and I tried to find the conversation id on the following list:  But I wasn't able to find this option. Could someone give me a workaround for this? Whenever my end-user opens a new conversation, I need to pass this id automatically Your help is much appreciated. Thank you very much!Kind regards,Rodrigo.

271
A
Employee
2 years ago
S
SudhirNew Participant
asked in Messenger
How to infer "Intercom('update') without getting throttled up to 20 times per 30 minutes?" if its per user, per same user or per workspace basis?

Hi there,Can someone help me understand how to infer "Intercom('update') without getting throttled up to 20 times per 30 minutes"?Is intercom saying that Intercom('update') will start throttled:20 times per 30 minutes per user?20 times per 30 minutes per workspace?20 times per 30 minutes per same user?How to decide if its per user, per same user or per workspace basis?Article Link: https://developers.intercom.com/installing-intercom/docs/intercom-javascript method name: Intercom('update')Thanks in advance.

441
A
Employee
2 years ago
U
User2219New Participant
asked in Messenger
Has anyone installed the Intercom Messenger on Teachable?

I am trying to add the Intercom messenger to my school on Teachable, however, I am unable to retrieve user information from the student and it seems that messages are seen by other users.

164
U
2 years ago
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User2205New Participant
asked in Messenger
When installing the Messenger using Swift, how can I allow for end users to attach images?

when using Intercom.presentMessageComposer in swift to open chat doesn’t found button attached image in chat how to enable this button in chat Intercom.presentMessageComposer

91
A
Employee
2 years ago
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User2200New Participant
asked in Messenger
The latest Android SDK (v10.6.0) frequently crashes when users submit their support case.

This did not happen in earlier version of the Intercom SDK and currently results and decreased support performance and satisfaction. We are a paid customer, so a timely response is appreciated.

21
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Employee
2 years ago
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User2196New Participant
asked in Messenger
Why does our Intercom open up on the message page not Welcome screen?

This is the state of the opening for all/new users/visitors. Obviously once started a conversation it changes. This is not the welcome screen - how do we change this?

1082
U
2 years ago
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Victor RNew Participant
asked in Messenger
When/how does a user record get created?

We have a web app that sets the `intercomSettings` properties as soon as the user logs in, we notice that a User record gets created in the intercom dashboard, but we would like to switch this so the User record gets created as soon as the user completes the sign-up process, checking the documentation it says "When user_id / email is provided, it will be saved as a User record"  so the question is, after setting the email/user_id how long does it take the record to get registered? is there any concern about doing this when the user hasn't login? Doc reference: https://developers.intercom.com/installing-intercom/docs/javascript-api-attributes-objects#data-attributes Thanks for your help in advance

1862
V
2 years ago
U
User2158New Participant
asked in Messenger
Can I deactivate my location in the Messenger?

Peut-on désactiver la localisation sur le messenger ? 

3142
U
2 years ago
U
User2152New Participant
asked in Messenger
Why is the Messenger not showing on my site?

Hi guysI did setting step by step but messenger not show. See error with API: https://api-iam.intercom.io/messenger/web/pingHelp me

7811
A
Employee
2 years ago
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