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8 months ago

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Messenger

Intercom's fully customizable Messenger, providing customers with in-context engagement.

427 Topics
1,156 Replies

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427 Topics

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TahliaNew Participant

asked in Messenger

Is it possible to set messages to expire after a certain amount of time and not require a user click to dismiss?

I have some automated messages set up (think Welcome Message), but I'd prefer if the pop up expired after a certain amount of time instead of requiring the user to click to dismiss. Is this possible?

421

3 years ago

MilanTop Expert

asked in Messenger

Can Intercom work with Right-to-Left Arabic languages?

Hey guys, looking on to setup Intercom messenger to work with Arabic Right-to-Left languages. I thought I've seen it once but can not find any evidence now that it can work. Have anyone had any success with it or has any idea how to force it to do the RTL?

2482

3 years ago

Nir BNew Participant

asked in Messenger

Hide Messenger on URL

I'm looking to hide the button to launch the messenger/operator on certain pages, by URL.Is there any way to achieve this?

824

3 years ago

LujoNew Participant

asked in Messenger

Can I know if user has tapped the send button in the messenger?

Hi, I have integrated intercom in my iOS app. Is it possible to know if user has tapped the send button? PFA Regards,Zahoor

3 years ago

Inter C12New Participant

asked in Messenger

How can I change the Messenger logo?

Can I use a different logo for the Messenger? I don’t want to use the default Intercom one.

182510

3 years ago

Patrick L11New Participant

asked in Messenger

I am need to setup a general number in intercom to allow me to chat with my customer, how can i do that

Hi, My Name is Patrick Leow, I am the Assistant Operation Manager located in Malaysia company name FoodMarketHub, I would like to get urgent help on how to transition my WhatsApps to intercom live chat to allow my 4 to 8 agents (Sunset WhatsApps) and import all my clients to intercom and allow 4 to 8 agents who can assist and support the customer at the same time I need urgent help on this. If can please call or message me in intercom

484

3 years ago

Patrick L11New Participant

asked in Messenger

How to i import and chat with my users in intercom

881

3 years ago

User917New Participant

asked in Messenger

The messenger can't be initialized with my own app id ******

The messenger can't be initialized with my own app id ****** I tried with a test workspace app_id it works. but my main workspace app_id ****** doesn't work. Check from here https://www.pinticks.com

3 years ago

User401New Participant

asked in Messenger

What has happened to our Intercom Messenger icon?

What happened to the intercom icon? we now have a magnifying glass and it looks like we need to pay in order to choose our own icon. Is anyone experiencing the same issue?

741

3 years ago

DoviNew Participant

asked in Messenger

Sending messages to all users who belong to a certain company when no one in that company has performed an action.

Hi all,I want to send messages to all users who belong to a certain company when no one in that company has sent newsletters in X days. Right now I can target users based on their own behaviour but not based on the company behaviour. Is there a way to target users based on their company actions, not personal actions? Thanks!

792

3 years ago

Charles SNew Participant

asked in Messenger

Can I set all links to open on a new tab?

Is there a way to set all links shared on the conversation to open on a new tab? It seems like, the link with the same hostname as the messenger is on opens on the same window and reload the page. This creates unintentional interruption of the conversation. Please advice if there is a way to force all links(internal or external) open on a new tab. Thanks

2322

3 years ago

Michael G11New Participant

asked in Messenger

Are chat messages/Posts sent by email automatically or do you need to also create an email with that same information?

5241

3 years ago

Pete CNew Participant

asked in Messenger

The Messenger button doesn't show up

I have been trying to add the chatbot button to my website but the Messenger button doesn't show up. Below is the error from the browser's consoleMy testing URL is: https://app.visionast.com/index2.html/p> Thank you very much for your support.

522

3 years ago

User860New Participant

asked in Messenger

How can I make sure that the messenger icon position and size gets adapted to the screen size automatically?

We've noticed that the messenger size of the messenger looks very huge on a 13-inch laptop while it looks alright I a 15-inch one. Is there a way to set the icon and chat window to automatically resize based on screen size? Or what would be the optimum size that can set to make sure it's not too small or large for any screen.

10531

3 years ago

TithoSuper User ✨

asked in Messenger

How are you pushing the envelope in 2021 with Intercom?

Hey all, post a much-needed break thought it would be interesting to see what everyone is planning to do with Intercom this year? For us we are thinking on;More automated engagement during customer activation through messenger/tours/seriesEvent-based engagement through MessengerGrowing Resobot coverage <30% (ideally 50%)Using Resobot in more languagesChatting with customers in more languages

3 years ago

Christine WNew Participant

asked in Messenger

Does anyone have tips on blocking spam messages that come in?

We've gotten multiple messages from people spamming us. Sending inappropriate images too. Is there anything other than blocking the user that we can do?

10153

3 years ago

rajabdeenActive User

asked in Messenger

How to get the timezone of the client?

I want to get the timezone of the client who is chatting with us. Since based on his time zone, i want to show some time values, in the messenger. How can i get the timezone of the client while we are called in API (ex: configure, initialize, etc) ?

2032

3 years ago

User839New Participant

asked in Messenger

Setting up Messenger for Logged-in Users WP (with GTM)

Would anyone be able to point me to a guide as to where I would be able to get the necessary variables for the Data Attributes here? The site is powered by WP for reference. Thanks in advance for the help.

332

3 years ago

User682Active User

asked in Messenger

Is there a way to schedule an answer?

Sometimes is better to have an answer scheduled to be sent in a specific time & day.I know I could just snooze the conversation to reply it latter, but if I could answer now and schedule to be sent in another time this would be great...

1933

3 years ago

Wendy KNew Participant

asked in Messenger

We received a chat today advising PASSWORD EXPIRING TODAY 1/11/21.

here is a screenshot of the chat. we have not received this before. what is this and why are we receiving this? Been on the platform for 3.5 years and never received this message before.

3 years ago

Garima KNew Participant

asked in Messenger

Messenger > Salesforce {salesforce_lead_source}} Field - Where can I edit it?

I've been able to been able to edit Lead Source in Operator/Custom Bots, but can't find anywhere to edit this in Messenger. New Salesforce Leads from Messenger are all showing as Intercom - would like to change that.

372

3 years ago

Drew RNew Participant

posted in Messenger

Intercom Chat iFrame on devices with a notch (CSS issue)

Hello, I'm having some issues with our Intercom chat widget on devices with a notch. If you take a look at the screenshot below, you'll see on the left side is the chat at full screen on an iPhone 8 plus (no notch) which looks perfect. On the right side, it's the same app pulled up on an iPhone 11 Pro Max, and you'll see that the input bar is cut off completely because of the addition of the status bar at the top not being accounted for. You can see a tiny bit of the input and if you tap at the very bottom of the screen you can get the keyboard to pop up, but it's a very poor user experience. There are a few quick and dirty hacks that I've tried to fix this issue but without much success. There's a pretty simple way to detect the "safe area" of a screen, which would look something like this: ```height: calc(100% - env(safe-area-inset-bottom));``` That has been working great for us, internally, but the problem is that the safe area value does not ge

4812

3 years ago

Rajesh KNew Participant

asked in Messenger

I have developed an app for Intercom. I send my customer/lead a survey in the messenger chat box as a sheet action and on click an iframe loads in the messenger. I want to know how and when can i close the iframe after user has completed the survey

From the docs i saw that we need to use the Intercom JS library. However the survey runs in a url and there is no scope to add the intercom JS cdn and script inside that url. Please help with some ideas how to achieve this

542

3 years ago

Marcus B11New Participant

asked in Messenger

How do I disable Intercom on different parts of my single-page app?

We use Intercom for our SPA. Can I disable Intercom on pages when navigating through the SPA. Intercom pops up on our signup page on mobile phones and completely blocks the signup flow :-/

9105

3 years ago

RosieNew Participant

asked in Messenger

What is the best way to route different types of customers to different levels of chat service?

We would like to segment our users into two groups, one that receives real time chat support and one that has more automation and a longer response time so that we don't have to monitor all of our customer inquiries at all times. We'd like to take advantage of intercom's resolution bots and article inserter features for the second group. Does anyone have suggestions for the best way to handle/route these two groups? The options we have explored are the following:Hide the intercom chat bubble entirely for users in the second group and add a link to our help center in the app.Down side of this is that they don't get all of the other intercom features like featured articles etc. and we would have to set up some sort of ticketing/email system for their support requestsApply a rule to route users to differing teams in the inbox, one that we monitor constantly and one that we respond to daily. Is there a way to showing differing "typical reply times" to the differe

4402

3 years ago

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