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Engage users of your mobile app with an onboarding and support experience powered by Intercom

  • 486 Topics
  • 1,576 Replies
486 Topics
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NananNew Participant
asked in Mobile SDKs
Why the SDK always gave 401 errors even though the API Key is right?

Android SDK version: 10.4.2iOS SDK version: 10.3.4Few days ago since I posted this, the SDK worked fine, and then about two days ago, it suddenly stopped working for unknown reason. We didn't even change the implementation code. The Messenger screen always stuck with "Something wrong happened. Please try it again.". Pressing "Reload" didn't help as well. When initializing the app, there was no error. After registering the user through an User ID and setting the FCM Token, also showed no errors. Once we got to the part to update the User or turning on the Messenger screen, then we received this error. This error is the example during turning on the Messenger. Updating the user also showed similar error message.ERROR - Tried to get conversations for display in the conversations list but there was a network error (401) - Request failed: unauthorized (401) There's no way the API key used was wrong. If it worked previously without changes, why did it stop wor

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Craig W13New Participant
posted in Mobile SDKs
At launch, I would like to just have the option for users to send an email when contacting support (mostly due to unknown volume). I still want the mobile sdk tied into the app and collecting user data.

Ideally looking for a couple online public apps that do this well and any good tips to ensure we're collecting good data at launch but can also handle unknown volume.

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PhiNew Participant
asked in Mobile SDKs
Multi-Instance

Hi team,Can I know do we support multi instances?Or How can we re-initial Intercom when the app opens?My case is the app has 2 languages and would like to connect to the specific workspace once logged in, I have used unregisterForLateInitialisation to re-initial for another country when log-out but it doesn't work.Note: iOS is working when re-call initialize for each workspace. Only Android doesn't work.

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Daniel M15
Employee
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User1637New Participant
asked in Mobile SDKs
Android app crash with "io.intercom.android.sdk.m5.notification.InAppNotificationCardKt.addTicketHeaderToCompose"

Hello!  We have an app written in Flutter, where we use the `intercom_flutter` package version 7.6.1. This package uses your Android SDK version 14.0.3.  With our latest release we received an app crash on our Play Console. The error message was: io.intercom.android.sdk.m5.notification.InAppNotificationCardKt.addTicketHeaderToComposeWith the following stack trace:Exception java.lang.IllegalStateException: at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer (WindowRecomposer_androidKt.java:349) at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer$default (WindowRecomposer_androidKt.java:324) at androidx.compose.ui.platform.WindowRecomposerFactory$Companion$LifecycleAware$1.createRecomposer (WindowRecomposerFactory.java:168) at androidx.compose.ui.platform.WindowRecomposerPolicy.createAndInstallWindowRecomposer$ui_release (WindowRecomposerPolicy.java:224) at androidx.compose.ui.platform.Windo

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Racheal
Intercom Team
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Corey VNew Participant
asked in Mobile SDKs
After upgrading Android Intercom SDK from 5.5.0 to 14.0.4 we observe a new crash in our app on various Android versions and devices reported in Firebase Crashlytics. Can you help us understand what is wrong here?

Fatal Exception: java.lang.IllegalStateException: ViewTreeLifecycleOwner not found from android.widget.FrameLayout{9f9fb51 V.E...... ......ID 0,0-1080,2131 #7f0a04a1 app:id/intercom_overlay_root} at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer(WindowRecomposer.android.kt:349) at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer$default(WindowRecomposer.android.kt:324) at androidx.compose.ui.platform.WindowRecomposerFactory$Companion$LifecycleAware$1.createRecomposer(WindowRecomposer.android.kt:168) at androidx.compose.ui.platform.WindowRecomposerPolicy.createAndInstallWindowRecomposer$ui_release(WindowRecomposer.android.kt:224) at androidx.compose.ui.platform.WindowRecomposer_androidKt.getWindowRecomposer(WindowRecomposer.android.kt:299) at androidx.compose.ui.platform.AbstractComposeView.resolveParentCompositionContext(ComposeView.android.kt:242) at andr

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Daniel M15
Employee
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CristianNew Participant
asked in Mobile SDKs
React Native Intercom SDK - iOS crash

I am experiencing an error when I generate my ipa and open my app on my physical device.In ios case the app closes automatically on android it works fine. I have generated my ipa before intercom and it works perfectly until I integrate the sdk, then ios crashes I have followed the documentation to the letter and also tried making the manual link.Also I disabled  Bitcode because when I was getting the archive the error message recommended to put in NO  Maybe I need an extra step in the ios configuration? Packages:I included some libraries that I am using in my project and they are using native code"@intercom/intercom-react-native" : 4.0.1"react": "18.1.0""react-native": "0.70.5""@react-native-community/geolocation": "^3.0.4""react-native-permissions": "^3.6.1""react-native-reanimated": "^2.12.0""@react-navigation/native": "^6.0.13""react-native-in-app-re

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Oseas
Employee
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Daniel D11New Participant
asked in Mobile SDKs
Unread messages are not shown in our production environment

We are unable to view unread messages on the intercom mobile SDK, and the loading spinner just keeps spinning. We have implemented the Intercom mobile SDK, version 7.6.1, but we are still unable to view the unread messages. This works perfectly fine in our Test workspace, and the issue is limited to the main/production workspace. Once I go in and manually read messages on the web interface, they then appear on the mobile SDK.

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Racheal
Intercom Team
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NahumiNew Participant
asked in Mobile SDKs
Mobile carousel external links not working?

After installing the mobile SDK to the IOS app, whenever we post a mobile carousel to the app, the external link on the C2A button doesn't work, it only closes the pop-up. Any ideas what can cause this?

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Racheal
Intercom Team
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User1553New Participant
asked in Mobile SDKs
React Native - Login User ERROR - [HTTP 429] - Request failed: client error (429)

We just upgraded from v1.0.1 to v4.0.1 and are getting some errors thrown in production.So far we've only rolled out our iOS release, so that's all the errors we're getting atm.await Intercom.loginUserWithUserAttributes(userProfile)Is throwingError: ERROR - [HTTP 429] - Request failed: client error (429)This is happening for a small, but non trivial, amount of our users.I can't find anything useful in the docs about this error or what might be contributing to it. So far it's limited to iOS v16+, but that might just be coincidence due to the larger % of users on the latest iOS version.

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Benjamin SNew Participant
asked in Mobile SDKs
We just updated to the latest version of intercom on iOS in our app, and now all we get trying to log in users is ERROR - [HTTP 409] - Multiple existing users match this email address xxxx@gmail.com - must be more specific using user_id.

We've added userId to login attributes and also tested this in the examples app always error 409.

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Ali A11New Participant
asked in Mobile SDKs
Build error on android with the latest 4.0.0 version

When building the last 4.0.0 release with "react-native": 0.70.5 we're getting this conflict about androidx.appcompat:appcompat:1.1.0. ` Could not determine the dependencies of task ':app:mergeReleaseNativeLibs'. Could not resolve all task dependencies for configuration ':app:releaseRuntimeClasspath'. Could not resolve androidx.appcompat:appcompat:1.1.0. Required by: project :app project :app > project :react-native-screens project :app > project :react-native-screens > com.google.android.material:material:1.6.1 > Cannot find a version of 'androidx.appcompat:appcompat' that satisfies the version constraints: Dependency path 'app:app:unspecified' --> 'androidx.appcompat:appcompat:1.1.0' Dependency path 'app:app:unspecified' --> 'com.facebook.react:react-native:0.70.5' (releaseVariantDefaultRuntimePublication) --> 'androidx.appcompat:appcompat:1.4.1' Dependency path 'app:app:unspecified

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Daniel M15
Employee
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Ross B12New Participant
asked in Mobile SDKs
Fatal Exception on showing Intercom in 14.0.3 (AndroidX Compose UI Framework)

We are trying to upgrade from Intercom 8.x to Intercom 14.0.3 and getting the following error on calling Intercom.client().present(IntercomSpace.Home);2022-12-11 17:54:11.415 13331-13331/com.x.y E/AndroidRuntime: FATAL EXCEPTION: main Process: com.x.y, PID: 13331 java.lang.IncompatibleClassChangeError: Found interface androidx.compose.ui.graphics.drawscope.DrawScope, but class was expected (declaration of 'androidx.compose.ui.graphics.drawscope.DrawScope' appears in /data/app/~~055VLuai5T4CYOE8PxFBWA==/com.x.y-HBBsMBMGuNiKkrQsODOALw==/base.apk) at androidx.compose.ui.graphics.drawscope.DrawScope.drawRect-n-J9OG0$default(DrawScope.kt:410) at io.intercom.android.sdk.m5.IntercomStickyBottomSheetKt$Scrim$1$1.invoke(IntercomStickyBottomSheet.kt:132) at io.intercom.android.sdk.m5.IntercomStickyBottomSheetKt$Scrim$1$1.invoke(IntercomStickyBottomSheet.kt:131) at androidx.compose.ui.draw.DrawBackgroundModifier.draw(DrawModifier.kt:104) at

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Daniel M15
Employee
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User2096New Participant
asked in Mobile SDKs
Push notifications of Posts are not received in IOS devices when the app is in a killed or terminated state

Hello Team,We have used the post feature to send feature updates to iOS customers. (Enabled push notification) Only a few of them have received notifications and most of them don't. (especially in terminated state/killed state) But after opening the app, They could see the post. Post referred - https://app.intercom.com/a/apps/fjguqlbd/outbound/post iOS intercom SDK used 12.1.1. Tested in iPhone with OS Version 16.0.3   

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Racheal
Intercom Team
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Tech tNew Participant
asked in Mobile SDKs
iOS app crashed at HelpCenterSearchViewController-cellForRowAt: method

We got a crash at the method `cellForRowAt` of the class `HelpCenterSearchViewController`with Intercom 10.4.0.I did not find any explicit fix relative to this crash in the latest versions released.Can you help me on that ?Thanks!

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Racheal
Intercom Team
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Olena M11Connector
asked in Mobile SDKs
" Enabled push messaging" set to Unknown

Hello! We are trying to set up push notifications for the iOS mobile app that we are building. We have performed all the steps described here:https://developers.intercom.com/installing-intercom/docs/ios-push-notifications/p> Our app requests user's permission to send push notifications, and we are able to see the correct "push notifications enabled" setting in Apple Settings, so we know that requesting permissions works.At the same time when I look at user profiles in Intercom, all users have "Enabled push messaging" property set to "Unknown", and so we are not able to send push notifications from Intercom. Has anyone experienced this issue before? Anything we are missing in the configuration? Thanks in advance!

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User2061New Participant
asked in Mobile SDKs
Can I customise the default push notification Intercom sends out on chat response to the customer?

I managed to have push notifications working in our Expo EAS app with `@intercom/intercom-react-native` library and `config-plugin-react-native-intercom`. They are working fine, but:when I answer a customer form Intercom chat dashboard the push notification subject is my Intercom user name and the body is only a couple of words that I wrote the message to customer. Can I customise the push notification to something like: subject - "Company Name:, body - "Hey, Company Name just sent you a message, please check it out" ?

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Racheal
Intercom Team
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DennyNew Participant
asked in Mobile SDKs
Mobile carousel trigger every minute setting erroring out on save

This makes no sense, a week ago I set one of our mobile carousels to trigger every minute to help debug and test in our development environment, today when I try to do it an error says "a message can only be sent every hour".  Something is broken there.

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Racheal
Intercom Team
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SritharNew Participant
asked in Mobile SDKs
Error while 'Rebuild' a project.

I am getting above error while 'Rebuild' a project. AGPBI: {"kind":"error","text":"Can't determine type for tag '<macro name=\"m3_comp_bottom_app_bar_container_color\">?attr/colorSurface</macro>'","sources":[{"file":"/Users/brittognanaraj/.gradle/caches/transforms-3/bc32538fb0414547d4337593d1e2c55f/transfo

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User2045New Participant
asked in Mobile SDKs
Intercom does not contain bitcode

I'm using the React Native Intercom SDK (versions below) and am getting the following build error: /DEV AppCenter-iphoneos/XCFrameworkIntermediates/Intercom/Intercom.framework/Intercom' does not contain bitcode. You must rebuild it with bitcode enabled (Xcode setting ENABLE_BITCODE), obtain an updated library from the vendor, or disable bitcode for this target. @intercom/intercom-react-native: 4.0.0react-native: 0.70.6Node: 14Xcode: 13 What can I do to solve this?

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NarathNew Participant
asked in Mobile SDKs
In our iOS Swift app, Intercom push notifications do not work on the first launch, but do on future launches

In our first app launch, we need to ask for permission to send notifications. Even when granted, Intercom push notifications do not work for the app until the user relaunches the app. Using Intercom swift package 12.1.0Using automatic swizzle for enabling intercom push notification handlingHave enabled didRegisterForRemoteNotificationsWithDeviceToken in Application Delegate. Thanks for your help.

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User2154New Participant
asked in Mobile SDKs
Bug when using React Native SDKs on old iOS devices (iPhone 5s, iPhone 6)

Hello.We want to report an issue with the ‘@Intercom/intercom-react-native’ for old ios devices (iPhone 5s, iPhone 6). The transition effect is incomplete and it does influence the appearance of the header component in a chat.As a pod dependence, we do use the ‘“Intercom”, ‘~> 10.3.5’' version.

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Racheal
Intercom Team
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Robin KNew Participant
asked in Mobile SDKs
I think the developers left some debug logging in the v14 iOS SDK

I just upgrade to SDK v14. Now, every time a user logs in, I see some debug logging from the Intercom SDK. Looks like some leftover print() calls that were used to test the new color customization features. I verified with the example app that it is indeed the Intercom SDK and not any of my code.#1D7D1D #C1F1C1 #FFFFFF #FFFFFF #000000 #1D7D1D #FFFFFF #1D7D1D #FFFFFF #FFFFFF(Also, thread checker is still complaining about priority inversion in PINRemoteImageManager)

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Daniel M15
Employee
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BasNew Participant
asked in Mobile SDKs
react native push notification stopped working for unknown reasons. any idea's on how to fix it?

i have been trying to solve this problem for a while but can't seem to find the cause. though here and some things i found out the might helpif someone was testing the current versions of the app without deleting the older version before recompiling it keept working.despite working on past versions of the app going back now will lead the the same results. 2b. it's possible the issue was also pressent of older versions of the app without anyone noticing but i have gone back to all versions i have access tothis is only about push notifcations them selfs the rest of the funtions remain funtionalpush notifications send directly from fire base still work like expected.

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Racheal
Intercom Team
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Jacob HNew Participant
asked in Mobile SDKs
How to allow configuration of URLSession?

Hello, Many SDKs allow a URLSession to be injected (and thus configured) into an SDK. Auth0 is such an example. A recent security audit has indicated Intercom is persisting chat information to disk. We'd like to be able to use an ephemeral URLSessionConfiguration on iOS to prevent Intercom from persisting anything to disk. As it stands we have to assume Intercom uses URLCache.shared and clear that manually, which is a non-ideal workaround. Can you please allow for URLSession to be specified by the app implementing the SDK?

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Racheal
Intercom Team
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DresNew Participant
asked in Mobile SDKs
React Native Android isn't working as expected. DisplayArticle method shows a white screen with "Something went wrong". How do we fix thix?

I am getting this message in settings: "Intercom isn’t installed for your Android app yet" . In the iOS portion, I have the correct message: "Intercom has been installed in your iOS app". I have followed the instructions on adding the latest React Native wrapper and the `displayArticle` method works as expected. On Android, this method will display a white screen with a message similar to "Something went wrong, try again". Is there a solution to this issue?

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Racheal
Intercom Team
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