Mobile SDKs

I'm having trouble setting up a mobile Push Notification (looking to test them out). However, no users are populating for audience rules. Why is that? I believe our Mobile SDK is correctly setup because our users can chat in to us via the app. Is there something else we need to enable for the push notifications to work? I'm going to check out carousels to see if there's a similar issue there. Will report back.

I have a crash on Crashlytics that indicates there is an issue with the Intercom SDK.Intercom SDK 11.1.0. This happen when attempting to call onboarding with Intercom.presentCarousel("***").   

D/CompatibilityChangeReporter: Compat change id reported: 171228096; UID 10148; state: ENABLEDD/Capacitor: Starting BridgeActivityW/System.err: java.lang.ClassNotFoundException: io.intercom.android.sdk.IntercomBridgeW/System.err:   at java.lang.Class.classForName(Native Method)W/System.err:   at java.lang.Class.forName(Class.java:454)W/System.err:   at java.lang.Class.forName(Class.java:379)W/System.err:   at org.apache.cordova.PluginManager.instantiatePlugin(PluginManager.java:489)W/System.err:   at org.apache.cordova.PluginManager.getPlugin(PluginManager.java:169)W/System.err:   at org.apache.cordova.PluginManager.startupPlugins(PluginManager.java:97)W/System.err:   at org.apache.cordova.PluginManager.init(PluginManager.java:86)W/System.err:   at com.getcapacitor.cordova.MockCordovaWebViewImpl.init(MockCordovaWebViewImpl.java:58)W/System.err:   at com.getcapacitor.Bridge$Builder.create(Bridge.java:1283)W/System.err:   at com.getcapacitor.BridgeActivity.load(BridgeActivity.java:72)W/S

The use case is as follows.User A clicks button 1 to open the intercom chat. They start chatting and the chat gets routed to inbox X. User A starts another chat later from button 2 and this time the chats gets routed to inbox Y.

The customer is receiving push notifications when a message is sent by the agent in most cases, however, if the customer sends a message, leaves our app and then an agent responds to that message the customer will NOT receive a push notification. If the agent sends a second message it will arrive, but the first message in response to the customer never does. Ironically it's the first message after the customer sends a message that's the most important so we can't really operate until this is fixed.. :(

We have a push notification settings screen in our app where users can fine tune the types of push notification they can receive. We want someone to be able to turn off just intercom push notifications if they so desire. Once you called Intercom.setDeviceToken(deviceToken), is it not possible to change your mind and remove your device from intercom push notifications?I also don't want to use Intercom.logout() since we still want to allow the user to be able to do in app chat.

Our mobile app is currently using `@intercom/react-native` version 2.0.4 with React Native 0.68.0.​When upgrading to versions 2.1.0 or 3.0.0, we are getting this error when building on Android: Execution failed for task ':intercom_intercom-react-native:verifyReleaseResources'. > A failure occurred while executing com.android.build.gradle.tasks.VerifyLibraryResourcesTask$Action > Android resource linking failed ERROR:/Users/renchap/.gradle/caches/transforms-3/1a8a70571d20c2327fca2f69e8928226/transformed/core-1.7.0/res/values/values.xml:105:5-114:25: AAPT: error: resource android:attr/lStar not found.   Any idea where this comes from? I found several mentions of this error (not related to Intercom) but can not find how to solve this.

Currently we sync all our users to one workspace but we have multiple apps which have their own firebase project therefore have different Server API Key. Is it somehow possible to configure push notifications for these apps having one workspace?

Hey,After updating our app to use the official React Native lib, we're getting a trampoline error when clicking the notification on Android 12+ so that the notification is just dismissed and the app does not open (neither any deeplink is triggered). Here's some logs when this issue happens (the bundle id was omitted)ActivityTaskManager: START u0 {act=android.intent.action.VIEW cat=[android.intent.category.BROWSABLE] dat=myapp://subscription flg=0x10000000 cmp=android/com.android.internal.app.ResolverActivity} from uid 10420 NotificationService: Indirect notification activity start (trampoline) from **** blocked ActivityTaskManager: Background activity start [callingPackage: ****; callingUid: 10420; appSwitchAllowed: true; isCallingUidForeground: false; callingUidHasAnyVisibleWindow: false; callingUidProcState: RECEIVER; isCallingUidPersistentSystemProcess: false; realCallingUid: 10420; isRealCallingUidForeground: false; realCallingUidHasAnyVisibleWindow: false; realCallingUidPr

2021-05-19 23:56:55.993902+0530 Runner[75803:621028] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0]' *** First throw call stack: ( 0 CoreFoundation 0x00007fff20421af6 __exceptionPreprocess + 242 1 libobjc.A.dylib 0x00007fff20177e78 objc_exception_throw + 48 2 CoreFoundation 0x00007fff2049e77f _CFThrowFormattedException + 194 3 CoreFoundation 0x00007fff204a9ec4 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:].cold.5 + 0 4 CoreFoundation 0x00007fff2048ccb7 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 235 5 CoreFoundation 0x00007fff20420773 +[NSDictionary dictionaryWithObjects:forKeys:count:] + 49 6 Intercom 0x0000000106e34a59 shouldRenderOnNewLine + 595482 7 Intercom 0x0000000106e34809 shouldRenderOnNewLine + 594890 8 Intercom 0x0000000106dc9a46 shouldRenderOnNewLine + 157191 9 Intercom 0x0000000106

iOS SDK. By default, after calling Intercom.presentMessenger(), intercom. ICMHomescreenViewController has presentationStyle pageSheet. But I want to change it to fullScreen to present it over full screen. Are there any options to customize it?

Hi. Is it possible to open intercom window as route page, not as modal window, so that the bottom bar of my app will be shown? (I use react-native)

While adding a messenger or help center in android home screen[contains added fragment to activity] the messenger and helpcenter is showing as transparent as background.

How can I dismiss Mobile Carousels programmatically?

Ios simulator app encounter this error "PINDiskCache.m (1223) ERROR: The item couldn’t be saved because the file name [Long long filename] is invalid"

iOS SDK 10.0.3 (also reproduced in all next SDK versions), iOS 14+I send a message that includes a deep link associated with app. The deep link opens normally by click on Intercom message notification, but I receive a crash when click the link on Intercom Messenger:*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[ICMPostViewController presentationContext]: unrecognized selector sent to instance 0x1194b6660'The some rows from stack trace:#6 0x00000001075cebc4 in -[ICMRootViewController closeIntercomModalWithCompletion:] at /Users/distiller/project/IntercomSDK/Classes/Presentation/Common/Windows/ICMRootViewController.m:368   #11 0x00000001873e2c98 in -[NSNotificationCenter postNotificationName:object:userInfo:] ()   #12 0x00000001075784b8 in +[ICMLinkOpener openCustomSchemeURL:] at /Users/distiller/project/IntercomSDK/Classes/Core/Link Handling/ICMLinkOpener.m:93Could you help me to fix it? Also I have a two different URL scheme for D

Hi intercom. The bug related to the status bar on iOS is still happening. I have reported this bug a year ago but it was shortly introduced back. I have updated the library to the latest version and added a video related to it. https://github.com/ppamorim/t-pro-intercom-bug/p>

I integrate intercom to my reactnative app. Android app works perfectly but IOS app constantly crash. We are experiencing random crashes, not in a specific scenario. How can i solve this? React-Core (0.64.0)Intercom (11.0.1)intercom-react-native (2.0.1):Intercom (~> 11.0.0)IOS Deployment Target 13 By the way, there is no crash while running on the emulator.

We are in process of supporting Android 12 and upgrading our app to use AGP 7+ for which we are also updating to JDK11. We have used intercom version 10.6.1 for android app. The app is crashing everytime. The stack trace is as below. --------------------------------------------------------------------------------------------------------------------------------------- Fatal Exception: java.lang.IllegalArgumentException: Unable to create call adapter for interface com.instabug.library.lr0 for method MessengerApi.updateUser at retrofit2.Utils.methodError(Utils.java:54) at retrofit2.HttpServiceMethod.createCallAdapter(HttpServiceMethod.java:116) at retrofit2.HttpServiceMethod.parseAnnotations(HttpServiceMethod.java:67) at retrofit2.ServiceMethod.parseAnnotations(ServiceMethod.java:39) at retrofit2.Retrofit.loadServiceMethod(Retrofit.java:202) at retrofit2.Retrofit$1.invoke(Retrofit.java:160) at java.lang.reflect.Proxy.invoke(Proxy.java:1

We are using expo notification package for push notification in our project. When we add the intercom react native push notification android code changes that are provided in the documentation we are getting intercom notification but our existing push notification are not coming. Is there any way to use both. Kindly suggest us. Thanks in advance

We're using react native integration and when an agent messages a user, on iOS push notifications are displayed with the app icon, but on Android the icon is empty/missing. I tried a suggestion from the docs that says to put icons into assets folders, i.e. `/res/drawable-xxhdpi/intercom_push_icon.png`, didn't help

Hello, We're having some amount of crashes in Intercom SDK. What can we do to fix them? Thanks 🙏 Here is the stack trace: Devices:

Hello, I am trying to integrate intercom-cordova plugin to an app. Everything works fine except the push notifications on iOS. When the app starts the pop up for permission is displayed but after that no notifications are received when the app is running on background. I have followed the documentation for setting up everything. Is there something more specific that is not mention there (in the docs) for iOS?Btw the app is using capacitor but this should not be the problem or I am wrong? Plugin version: 10.2.0Xcode version: 12.5iOS version: 14.5ionic/angular: 5.0.0capacitor/ios version: 2.4.1 

Hi there, I want to tweak my carousel, run it on my iPhone, tweak it again, run it again, and so on...I want a ton of tweaks and I want to test them in real-time. Right now it seems like I have to re-create the carousel each time or I'm limited to one test per account per day? To me this sounds really weird so I'm sure there is a better. Way. What's the better way? :) Thanks, Neil P.S. Adding a button to trigger it manually seems kind of silly...there should be a way to reset the carousel or at least allow it more than once a day for (at least) testing purposes.

Hi, we have a crash on Crashlytics, caused by the Intercom Android SDK (version 9.2.0).I was not able to reproduce.Intercom version: 9.2.0Target SDK: API 30Brand: XiaomiModel: POCO M3Android version: Android 10Caused by java.lang.IndexOutOfBoundsException: Index: 0, Size: 0 at java.util.ArrayList.get(ArrayList.java:437) at io.intercom.android.sdk.conversation.ConversationFragment.onConversationCreated(ConversationFragment.java:607) at io.intercom.android.sdk.conversation.ConversationContentPresenter.newTriggerConversationSuccess(ConversationContentPresenter.java:949) at java.lang.reflect.Method.invoke(Method.java) at com.squareup.otto.EventHandler.handleEvent(EventHandler.java:89) at com.squareup.otto.Bus.dispatch(Bus.java:385) at com.squareup.otto.Bus.dispatchQueuedEvents(Bus.java:368) at com.squareup.otto.Bus.post(Bus.java:337) at io.intercom.android.sdk.MainThreadBus.post(MainThreadBus.java:18) at io.intercom.andr