Skip to main content

Mobile SDKs

Engage users of your mobile app with an onboarding and support experience powered by Intercom

  • 431 Topics
  • 1,432 Replies
431 Topics
A
AttilaNew Participant
asked in Mobile SDKs
How to update to more recent Android SDK versions? Getting Glide IllegalStateException

After updating to more recent versions from 7.1.0, we are getting: Caused by: java.lang.IllegalStateException: You cannot call Glide.get() in registerComponents(), use the provided Glide instance instead at io.intercom.com.bumptech.glide.Glide.checkAndInitializeGlide(Glide.java:172) at io.intercom.com.bumptech.glide.Glide.get(Glide.java:160) at io.intercom.com.bumptech.glide.Glide.getRetriever(Glide.java:612) at io.intercom.com.bumptech.glide.Glide.with(Glide.java:638) at io.intercom.android.sdk.Injector.getOverlayPresenter(Injector.java:220) at io.intercom.android.sdk.RealIntercom.create(RealIntercom.java:78) at io.intercom.android.sdk.Intercom.initialize(Intercom.java:69) at me.sphere.app.data.interactors.IntercomInteractorImpl.initIntercom(IntercomInteractor.kt:24) at me.sphere.app.data.interactors.IntercomInteractorImpl.logEvent(IntercomInteractor.kt:41) Our application has no dependencies to Glide.

420
A
U
User350New Participant
asked in Mobile SDKs
Intercom container not calculating screen size correctly

The version 7.1.2 of Intercom seems to be causing issues to some users. Look the screenshot below: This only started happening on iOS 14.0, this issue is visible on an iPhone 11 Pro Max. Note the rounded border around the application. My application does not apply any mask in the app view. Did the version 8.0.0 meant to fix that? Could you please write a clear and sensible changelog instead of "The SDK has been updated to support iOS 14."?

360
B
Employee
P
PaddyConnector
asked in Mobile SDKs
Mobile carousel - how to show it again to a user who has completed the carousel journey

I have set live a mobile carousel as an education screen for a section of my app. When a user clicks on the screen, they are shown an overview of the screen and what they need to do to make the most of it (its a finance app so this includes linking an account) Currently the carousel plays when a user first clicks to the screen but when they have 'completed' the carousel it doesnt show again (even if they still match the rules). I want to show this carousel to all users who haven't completed the goal (link an account) regardless of whether they have completed it before. Any tips?

440
P
B
Brandon @New Participant
asked in Mobile SDKs
Why is the iOS SDK crashing our app any time a push notification is received in the background?

The iOS SDK is crashing our app anytime a push notification is received in the background and sometimes even in the foreground on iOS 14. ** I have attempted to report this to Intercom via the messenger and haven't received a response in > 4 days. ** Our mobile app is built on Ionic and we are using Firebase messaging as our main push notification service. If the Intercom SDK is installed in the project - the app will crash when a background notification is received - and on iOS 14 - sometimes even when in the foreground. This has required us to completely remove the SDK. It has been identified that the mere presence of the SDK - even if we don't call or reference it in code - causes this issue. We have since removed it and had 0 crashes.

4230
Eric Fitz
Employee
A
Anton MNew Participant
asked in Mobile SDKs
Why I can`t receive pushes from Intercom, but It connected to the app.

In app I already have FirebaseMessagingService for my own service. And yes, I read "Step 7. Using Intercom with other FCM setups (Optional)" in tutorial, but it doesn`t work for me. Does anybody knows what the problem might be? Also want to add: *If I create clean Firebase project, Intercom pushes is worked. *But if I use main Firebase project, which is already used in the app, then Intercom pushes don`t work.

150
A
A
AutumnActive User
asked in Mobile SDKs
If you have to Install Intercom on 2 apps, do you use the same API for both apps?

When our team was reviewing Intercom, our contact told us that it was possible to install 2 apps on one Workspace. We have 2 apps (for both iOS and Android). Do we use the same API for both apps?

630
Eric Fitz
Employee
Ask a question

Most helpful members this week

Popular tags

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings