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2188 Topics
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User2306New Participant
asked in Apps & Integrations
Does Intercom's WordPress plugin capture user details?

Hello guys, hope you're well. I'm currently using intercom in our WordPress site and we are using the official plugin version 2.6.5. I'm just wondering does it automatically capture users' email and name when I'm logged in or there is a special script I need to add to my site.

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Nur Nahid
Super User ✨
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User1424New Participant
asked in Apps & Integrations
Google page speed error suggests lazy loading the Intercom widget with a facade (Wordpress site)

Hello, we have Intercom on our WordPress site (installed via the plugin). We're getting a suggestion from Google Page Speed to lazy load the Intercom widget with a facade.Does anyone have experience with this?

18303
Nur Nahid
Super User ✨
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giangp2901New Participant
posted in Mobile SDKs
Issue with Intercom Android SDK 15.6.1

We are experiencing a few crashes with the following exception on Intercom Android SDK 15.6.1. Can you help handle the exception gracefully? Fatal Exception: java.net.MalformedURLException: no protocol: at java.net.URL.<init>(URL.java:601) at java.net.URL.<init>(URL.java:498) at java.net.URL.<init>(URL.java:447) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.prepareBitmap(PreviewViewModel.kt:114) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.access$get_state$p(PreviewViewModel.kt:33) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.access$prepareBitmap(PreviewViewModel.kt:33) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel$saveImage$1.invokeSuspend(PreviewViewModel.kt:68) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:108) at kotlinx.corou

1785
mateusz.leszkiewicz
Intercom Team
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Innovator ✨
Denis TaranetsActive User
asked in Mobile SDKs
Mobile app. Attach file option

Hello, intercom community. It seems the messenger in the mobile app doesn't allow to attach the files inside the dialogue. I would like to provide this option to our customers. Could let me know if that's possible?

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Rene CrucesNew Participant
asked in Mobile SDKs
:app:mergeExtDexDevDebug Intercom React Native 7.1.2

After upgrading to React Native Intercom SDK from 6.8.1 to 7.1.2 we are getting the following error whenever we start the android app: 

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Emilygav
Intercom Team
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luketeoNew Participant
asked in Apps & Integrations
Need assistance with custom attributes

Using intercom’s messenger-js-sdkI am currently passing custom attributes during Intercom instantiation like so```  Intercom({    app_id: appId,    user_id: userId,    name: userName,    email: email,    created_at: createdAt,    tenant_id: tenantId,    tenant_name: tenantName,    tenant_role: tenantRole,    app_environment: appEnvironment,  });```  The custom attributes are already set within Intercom itself as shown in the above attached image. However, when testing it out the custom attribute is not being populated.I’ve checked the user data payload sent during the ping http request, all data is supplied appropriately.Any ideas what could be the problem ?

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Терра Поддержка ПриложенияNew Participant
asked in Mobile SDKs
How can i change the position of incoming message of intercom in mobile app? with SDK

the displayed message interrupts the use of the bottom navigation barHow can i change the display of position message?

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Nathan Sudds
Top Expert ✨
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TwistedNew Participant
asked in Mobile SDKs
Expo + CustomerIO + Intercom for notifications (Android)

Hello,We have an issue when using Expo + CustomerIO + Intercom for notifications, on Android. We don't receive notifications from Intercom after installing CustomerIO.On iOS, everything works fine, we receive notifications from CustomerIO as well as from Intercom without any issue.**SDK version:**{    "@intercom/intercom-react-native": "^7.1.3",    "customerio-expo-plugin": "^1.0.0-beta.15",    "customerio-reactnative": "3.7.0"}**Environment:** Android only**Are logs available?** No logs available**Describe the bug**Push notifications are not received from Intercom after installing CIO SDK.**To Reproduce**- Create a fresh expo app- Install intercom (and add the plugin in `app.config.ts`)- Push notifications are received from Intercom- Install CIO sdk (and add the plugin in `app.config.ts`)- Push notifications are not received from Intercom anymore**Expected behavior**We would expect to be able to receive both CIO and Intercom notifications.**Additional context**For context, we already

1591
Jacques Reynolds
Intercom Team
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Ocean WiseNew Participant
asked in API & Webhooks
Can I retrieve articles from api by tag?

Intercom ui allows me to add tags to articles and filter articles by those tags but as far as I can see there is no such functionality on the API? Can it be done? 

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Intercom Team
Andrii Fedyk
Andrii FedykConnector
asked in API & Webhooks
How to receive webhooks with FIN replies

Hello, I have an integration which listen for admin’s reply to the conversations. When admin sent reply the service receive conversation.admin.assigned webhook. When I assign chat to Fin, I see on app.intercom.com that Fin sent a message to the chat, but I don’t see a related webhooks in the logs.Is there dedicated topic for Fin replies?

5858
mateusz.leszkiewicz
Intercom Team
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FoureyesNew Participant
asked in Apps & Integrations
Include Company Name and Email Address in Slack Message?

Is there a way to include a lead’s company name and email address in messages sent to Slack via the Slack integration and Intercom workflows? The old (deprecated) Intercom Convert Slack integration did that, and we are now replacing that with the current Slack app/integration, but we need to retain that functionality. Thanks!

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mateusz.leszkiewicz
Intercom Team
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Mubina waheedNew Participant
asked in Apps & Integrations
Custom Actions API in Intercom always takes the first message as the input for the request body, regardless of subsequent messages

I have a Custom actions API in which I have used the messageBody variable in my post request, however, when the flow is triggered on user’s message it always picks the very first msg that user sent in intercom chat widget and passes that to the post request and ignores all subsequent messages. In every subsequent request to my API the first message is being passed in the request body

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Ajay ChauhanNew Participant
asked in API & Webhooks
Event propagation delay in intercom workflow trigger audience rule

I have a workflow where in the audience rule I've set custom event which I am firing with condition (event name - count - has any value).But the message prompt doesn't appear at the initial page render. When I refresh the page then I'm able to see the message prompt. I verified that the custom event is firing properly from the network tab. Also the custom event logs in the intercom side is also showing up the correct event at the right time, but not sure why the workflow message prompt is not showing up during the first time. But only visible when we refresh the page. In that case the count also becomes two.Additionally, I have also used alternative audience rule event name - first occured - has any value still it doesn't work properly for the initial first time page loads. Is there a better way to fix/resolve this issue?

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mateusz.leszkiewicz
Intercom Team
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Lada NikitinaNew Participant
posted in Apps & Integrations
Telegram automation

Hey Andrey! I’m Lada, and I have ASAP question about Telegram integration. Is it possible to connect Intercom with our Telegram bot to make it automation? I mean that the bot could chat with our clients that text us via Telegram bot? Thank you!

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mateusz.leszkiewicz
Intercom Team
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Sean BlahoviciNew Participant
asked in Mobile SDKs
Intercom android sdk crashing - Jetpack compose 1.7 - BOM v2024.09.00 ~ Intercom 15.10.2

​ 2024-09-05 11:40:09.795 4736-4736 AndroidRuntime ipnossoft.rma.free E FATAL EXCEPTION: main Process: ipnossoft.rma.free, PID: 4736 java.lang.NoSuchMethodError: No static method rememberModalBottomSheetState(ZLkotlin/jvm/functions/Function1;Landroidx/compose/runtime/Composer;II)Landroidx/compose/material3/SheetState; in class Landroidx/compose/material3/ModalBottomSheet_androidKt; or its super classes (declaration of 'androidx.compose.material3.ModalBottomSheet_androidKt' appears in /data/app/~~g_FRDbFowwX3NIDZuLr61w==/ipnossoft.rma.free-uVLziORaSPfDo1O1hhh66A==/base.apk) at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreenContent

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mateusz.leszkiewicz
Intercom Team
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Andréa HubertNew Participant
asked in Apps & Integrations
Linear integration broken

Hi ! We've been extensively using the intercom / linear integration as well as some custom API calls to create tickets in linear from intercom and link them. Yesterday, the scenario we created that worked well until then stopped working. It seems it's no longer possible to link intercom tracker tickets to linear tickets (it's only possible to link conversations). This breaks all of the processes we put in place and is a huge pain in the ass. Could you please rollback those changes ? Thanks in advance !

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mateusz.leszkiewicz
Intercom Team
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Mubina waheedNew Participant
asked in Apps & Integrations
Is there any way to create a public app which can be used in workflow but appears in the "Add integration section" dropdown instead of in the send an app dropdown.?

Is there any way to create a public app which can be used in workflow but appears in the "Add integration section" dropdown instead of the  “send an app dropdown”. I want to build an app which can be used as integration, and the app can return some data which can be used as input in other nodes in the workflow. Is there any way to achieve that? I don’t want to use custom actions for this.

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mateusz.leszkiewicz
Intercom Team
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hyderNew Participant
asked in API & Webhooks
Possible bug: HTTP 500 when updating an article

We noticed one of our customer help center article was not being updated because of the following response with an HTTP code of 500.{ "type": "error.list", "request_id": "002tv9efacb52hqthea0", "errors": [ { "code": "server_error", "message": "Server Error" } ]} Since the error message doesn't provide specifics, we investigated and found that the issue occurs only when an article contains a callout with more than one paragraph. Here’s the bare minimum how to reproduce the issue: What works: Callout with one paragraph ✅curl --location --request PUT 'https://api.intercom.io/articles/:id' \--header 'Accept: application/json' \--header 'Content-Type: application/json' \--header 'Authorization: Bearer XXX' \--data '{ "body": "<p class=\"no-margin\"></p>\n<div class=\"intercom-interblocks-callout\" style=\"background-color: #feedaf80; border-color:#fbc91633;\">\n<p class=\"no-margin\">Hello Mars</p>\n</div&gt

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mateusz.leszkiewicz
Intercom Team
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robin.nguyenNew Participant
asked in API & Webhooks
API Get specific tag of specific conversation

HelloCurrently, I use the Retrieve a Conversation API to get conversation details.https://developers.intercom.com/docs/references/2.7/rest-api/api.intercom.io/conversations/retrieveconversationThis API returns a list of tags associated with the conversation, but it doesn't include information about which specific tag belongs to which conversation part. Could you please advise on how to determine which tag belongs to which conversation part? Thanks. 

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mateusz.leszkiewicz
Intercom Team
Eduardo Soares Azzolin
Eduardo Soares AzzolinNew Participant
asked in API & Webhooks
Is there a way to filter or sort events in the lisdataevents API?

Hello, everyone!I'm working on building reports in Power BI, and I'm extracting data via the API for that purpose. The data-events API is a bit slow due to the amount of events and it’s making the extraction difficult. Is there any way to filter or sort the events?

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mateusz.leszkiewicz
Intercom Team
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Alex L13New Participant
asked in Apps & Integrations
Stripe Sync Stopped Working

Stripe sync stopped working around 9am Thursday morning for us. Before that any user who had a stripe account would sync user attributes in Intercom, including stripe_id, stripe_plan_price, and stripe_subscription_status. But now that has suddenly stopped, which breaks a lot of our rules and segments. I tried turning sync on and off but that did not solve the issue. 

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mateusz.leszkiewicz
Intercom Team
Nur Nahid
Super User ✨
Nur NahidSuper User ✨
asked in Intercom Community
What are some effective ways to use Intercom for improving customer engagement?

Hi everyone,I’m new to using Intercom and excited to explore its features. I’d love to hear from the community about some of the most effective ways you’ve used Intercom to engage with customers, especially when starting out.Any tips or examples would be greatly appreciated!

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Innovator ✨
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Sean BlahoviciNew Participant
asked in Mobile SDKs
Updating to Jetpack Compose 1.7.0 (BOM version 2024.09.00) makes intercom-android v15.10.2 crash

2024-09-05 11:40:09.795 4736-4736 AndroidRuntime ipnossoft.rma.free E FATAL EXCEPTION: main Process: ipnossoft.rma.free, PID: 4736 java.lang.NoSuchMethodError: No static method rememberModalBottomSheetState(ZLkotlin/jvm/functions/Function1;Landroidx/compose/runtime/Composer;II)Landroidx/compose/material3/SheetState; in class Landroidx/compose/material3/ModalBottomSheet_androidKt; or its super classes (declaration of 'androidx.compose.material3.ModalBottomSheet_androidKt' appears in /data/app/~~g_FRDbFowwX3NIDZuLr61w==/ipnossoft.rma.free-uVLziORaSPfDo1O1hhh66A==/base.apk) at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreenContent(C

4565
Emilygav
Intercom Team
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Welltech AppsNew Participant
asked in Mobile SDKs
[Bug] [Android] App open Intercom chat Activity after push-notification click before launch of app MAIN/LAUNCHER activity

We migrated the SDK version from 15.0.0 to 15.5.0 and then saw the error described in the header. In 15.0.0, our MAIN/LAUNCHER activity, which processes information about clicks, was initially opened, than it opens Intercom Chat. After migrating to 15.5.0, this behavior broke. The problem is that our activity opens immediately after the intercom chat activity opens. This leads to confusion for the user. For example, if the user clicks on the "Back" button from our application, they are taken to the intercom chat, which is not expected.The service for processing looks like this:@AndroidEntryPointclass CloudService : FirebaseMessagingService() { private val intercomPushClient = IntercomPushClient() override fun onNewToken(token: String) { super.onNewToken(token) intercomPushClient.sendTokenToIntercom(application, token) } override fun onMessageReceived(message: RemoteMessage) { super.onMessageReceived(message) val remoteMsg = message.data if

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Mubina waheedNew Participant
asked in Apps & Integrations
Private app not appearing in workflows "send an app" dropdown

Hello, I have created a private app. It’s a simple integration app and not any canvas or messenger app. I want to use this app in my workflows but when I select the “send an app” menu button from dropdown , my private app doesn’t appear there.

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Jacques Reynolds
Intercom Team
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