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I am getting user not found while trying to get all conversations.Trying to execute it through Postman and passing authorization bearer as well. URL - https://api.intercom.io/conversations'Authorization': 'Bearer <ACCESS_TOKEN>'Content-Type': 'application/json', Postman response -{    "type": "error.list",    "request_id": "003rmrddranpjr8ds4lg",    "errors": [        {            "code": "not_found",            "message": "User Not Found"        }    ]}

We are using PHP api client to add contacts to intercom. Occasionally then requests fail with 404 not found error which is weird since we are creating a new contact.$contact = $intercom->contacts->create($data);Http\Client\Common\Exception\ClientErrorException: Not FoundWe are adding and updating contacts all the time. In the last week we have had ~10 of these so the actual number of failed calls in relatively low but still were annoying.Any ideas what is causing this or how to fix this?

Hi there,The integration was successful and without errors. We can receive messages from users normally, but when FIN tries to respond or our team tries to respond from Intercom, we receive the error in the screenshot attached.When I contacted Intercom support, they gave me the following error message in the backend:"App doesn't have human agent tag access"anyone can help?thanks 

Can anyone share their experiences using Zapier with Intercom for automating workflows? I'm particularly interested in how you've set up Zaps to streamline tasks like lead management, customer follow-ups, or syncing data between platforms. Any tips on best practices (Read More), common challenges, or creative use cases would be greatly appreciated!

Release Date: 17-12-2024 🐛 Bug Fixes Resolves an issue with Fin streaming replies. Note This release contains some beta features.

   Intercom crashes every time you try to attach any type of content (even embedded gifs) on Android 9java.lang.NullPointerException at androidx.compose.ui.node.LayoutNodeDrawScope.drawContent(LayoutNodeDrawScope.kt:49) at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt$ConversationScreenContent$32$1$1.invoke(ConversationScreen.kt:581) at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt$ConversationScreenContent$32$1$1.invoke(ConversationScreen.kt:580) at androidx.compose.ui.graphics.drawscope.DrawScope$record$1.invoke(DrawScope.kt:1077) at androidx.compose.ui.graphics.drawscope.DrawScope$record$1.invoke(DrawScope.kt:941) at androidx.compose.ui.graphics.layer.GraphicsLayer$clipDrawBlock$1.invoke(AndroidGraphicsLayer.android.kt:71) at androidx.compose.ui.graphics.layer.GraphicsLayer$clipDrawBlock$1.invoke(AndroidGraphicsLayer.android.kt:66

We have users that has multiple devices.We're using "Intercom for React native" SDK to allow these users to contact us via intercom.When a user contacts us we'd like to know which device is the device is it.We know that there are 2 ways to implement it:Option 1, which we've used till a few months ago, is to login to intercom using the same user in each of the devices, and use a "device_id" conversation attribute to identify the device. We found this method is a bit tricky cause when the user open intercom on another device they'll be able to continue the conversation although the conversation device id attribute is the first one…Option 2, which is currently implemented, was to login to Intercom in each device using a different user, and basically create multiple users for the same customer. It means that the same email address is associated with multiple intercom users. The problem here is that when the user contacts us through the email (sending an email to support@example.com through

Hi Team, We have our app in intercom, where we have customised component with a button of action as sheets and url given.{  type: "button",  id: "start-survey",  label: "Let's begin",  action: {    type: "sheet",    url: "https://url",  },}When we use our app and send this component in a conversation, the mail is also sent. When opening our app from the mail and clicking on the button, the url is not loaded. This used to work fine previously. We are getting the following error.Can we please get help regarding

Hello, We are about to add Germany to our French workspace. Any way to change the langage of what is display when we a customer receive an email: We would like to have it in German for German Inbox, French for French Inbox. Any workaround for this ? Thanks 

I have a script, which attempts to create a contact, and if it already exists but is archived, parses the id from the failed message and deletes the contact. Here are the logs from that script: ```Original contact id: 672291a52c6b471a4b20e202--- now let’s call the delete contact endpoint ---Deleted contact response: {"id":"672291a52c6b471a4b20e202","external_id":"<excluded>","type":"contact","deleted":true} -- now let’s attempt to recreate the contact --[16:45:54.629] FATAL (64427): Failed to recreate contact: {"type":"error.list","request_id":"0011vqbd9jo6drvesao0","errors":[{"code":"conflict","message":"An archived contact matching those details already exists with id=672291a52c6b471a4b20e202"}]}``` As you can see, the delete contact endpoint is returning success, but it’s not actually deleting the contact, because my subsequent attempt to recreate the contact fails.

I'm using Intercom in my React.js PWA,but the tool's default styles don't account for 'safe-area's, causing issues on devices with notches, such as the iPhone. Is there a solution for this? //padding: env(safe-area-inset-top) env(safe-area-inset-right) env(safe-area-inset-bottom) env(safe-area-inset-left); Adding the style to the “body” element would solve the problem, but custom styles aren’t available. 

I'm pretty new to custom API requests. I want to create a Zapier connection to send a POST request to update a conversation in Intercom to add a tag to a conversation, but I'm having issues. I suspect the issue is with the formatting of the body, but I'm not sure what I'm going wrong. I've successfully performed other GET requests, but I can't get the POST request to work.In the image below you can see I have the following:HTTP Method: POSTURL: https://api.intercom.io/conversations/CONVERSATION_ID/tagsAuthorization: Bearer TOKENAccept: application/jsonBody:{ "id": "12345", "name": "empty-bug-report", "admin_id": "123"}Any ideas where I might be getting this wrong?

Hello! I’m new to our Intercom/Salesforce Integration and have been asked to troubleshoot an issue.In our Salesforce integration we have cases configured to create automatically and automatically assign Intercom teammate as the case owner.We are seeing some cases created where the owner is assigned correctly, but other times the case is assigned to the owner who installed the app so I’m trying to figure out why this is happening.I'm wondering when exactly the case is created during the process of a conversation being started and then assigned to a team member. If there is lag time between when the conversation is created and a team member responds to take ownership, could the case get created during that lag time? Or does the case only create as soon as a team member responds? It makes sense to me if the case is created while still in the Inbox that it gets assigned to the person who installed the app, but I can’t find documentation anywhere that confirms that.Also wondering then, base

 connected IG and intercom and if someone send a DM it will open a conversation. But I cant figure out how to add the profile information to intercom’s right menu like profile link or number of followers. 

I notice that we get a crash from intercom sdk. It was found in the version 15.8.3 but I notice that I can reproduce this issue from 15.8.0 to the latest version 15.9.1 I down the version to 15.7.1 and that version works.  FATAL EXCEPTION: main                                                                                                     Process: com.xxxxxxxxxxxx.grocery.staging, PID: 32714                                                                                                    java.lang.NoSuchMethodError: No static method rememberModalBottomSheetState(ZLkotlin/jvm/functions/Function1;Landroidx/compose/runtime/Composer;II)Landroidx/compose/material3/SheetState; in class Landroidx/compose/material3/ModalBottomSheet_androidKt; or its super classes (declaration of 'androidx.compose.material3.ModalBottomSheet_androidKt' appears in /data/app/~~elspeVOmvltIcyF5hM5qXg==/com.xxxxxxx.grocery.staging-ezzAuVmfBiFxmCt3v8dawA==/base.apk)                                               

I’m building a custom Inbox application and would like to know the best way, if possible, to open a modal within the app.For example, in the native Intercom Shopify app, a modal is triggered when the agent clicks on 'Create Order.' Can anyone share the most effective approach to achieve this functionality? I’ve read the documentation and can only see an iFrame style approach for Messenger apps, not Inbox. Any help would be greatly appreciated. Thanks-Rony

When running unit tests in Xcode Cloud we often get a test failure because the tests failed to start. In those cases we get a spindump indicating that there is a deadlock caused by something Intercom does as a result of [UIBarAppearance init] being called. Anyone seen something similar? It seems to be related to a global initializer so just linking against Intercom will cause the problem.  Just to be sure I’ve changed our code to not call any Intercom methods when running as part of XCTests but it appears to still be happening.

Hi, I'm trying to install intercom onto my site for non signed in users. I've followed the instructions here: https://www.intercom.com/help/en/articles/167-install-intercom-on-your-website-to-engage-logged-out-visitors/p> and it seems to half work but there's definitely something wrong. The chat window loads up and it's possible for me to send a message which makes its way to the inbox. However if I try to access the visitor ID with:Intercom('getVisitorId')it returns "undefined".  If I reload the webpage then my conversation history is gone and I see a background POST request in the web console that receives a 404 response (asterisks added for redaction of possibly sensitive info): POST https://api-iam.eu.intercom.io/messenger/web/conversations/1************4   REQUESTBODY:   app_id: m*******d v: 3 g: undefined s: dd*********************************b7 r: platform: web Idempotency-Key: 82************41 internal: is_intersection_booted: null page_t

We are developing a workflow to assist users in troubleshooting issues by narrowing down their concerns through a hierarchical structure of business capabilities. This involves guiding users through: 20 Business Capability Domains 98 Business Capability Categories 597 Business Capabilities 12 Issue Types Approximately 20 Options per Issue Type On average, each domain encompasses about 4.9 categories (98 categories ÷ 20 domains), and each category includes approximately 6.1 capabilities (597 capabilities ÷ 98 categories).Notably, the 12 issue types are applicable across all 597 business capabilities, eliminating the need for individual paths beyond the business capability selection.Specific Requirements: Single Business Capability Selection: Users should be able to select one specific business capability from the hierarchy. Multiple Issue Types Selection: After selecting a business capability, users can choose multiple issue types from a list of 12 options. Detailed Options

Edit: Title should be “Intercom working fine on Xcode Simulator builds but not loading on testflight builds” but I can't edit it or delete this.I have added the camera privacy reason. Yet on TestFlight builds Intercom does not load. I am wondering if the SDKs access to a certain URL is being blocked because it needs to be manually allowlisted somewhere in the privacy configuration? But not sure on that. Documentation does not say anything about this.Are there other reasons this may happen?

Seems that when installed Intercom overrides the tint color for the whole app. There are ways around that of course but this is likely causing unexpected repercussions for SwiftUI apps using tints.

Hi, We have some set of tool which fetch an article by id. Recently it worked, however after the move of articles to knowledge hub i cant retire a single articles withcurl -i -X GET 'https://api.intercom.io/article/{articleId}' \ -H 'Authorization: Bearer <secret>' \ -H 'Intercom-Version: 2.11'.However we can fetch all articles with api.intercom.io/articles, so maybe something has changed.All help would be greatly appreciated.

Hello everyone,I’m Darshan Hiranandani, We're currently working on implementing a ticketing and ticket portal system, and we're looking to import customer tickets from another provider into Intercom. While we've successfully been able to create tickets using the API, we are running into a challenge when it comes to linking a company to a ticket.Currently, an admin can manually link a company to a ticket in the inbox, but we haven’t found a way to make this step mandatory. This is an issue because without a linked company, the customer won't be able to access the ticket via the portal, though they can still see it through the messenger. We want to avoid confusion in this regard.We also have trouble retrieving the company linked to a specific ticket using the GET /tickets/{id} endpoint.This leads to the following questions:Is there a way to link a company to a ticket programmatically through the API? Can we retrieve the linked company information through the API? How can we enforce the c

I wanted to know if you have any solution regarding this error?buildscript { ext { buildToolsVersion = "34.0.0" minSdkVersion = 23 compileSdkVersion = 34 targetSdkVersion = 34 ndkVersion = "26.1.10909125" kotlinVersion = "1.9.22" } repositories { google() mavenCentral() } dependencies { classpath("com.android.tools.build:gradle:4.0.1") classpath("com.facebook.react:react-native-gradle-plugin") classpath("org.jetbrains.kotlin:kotlin-gradle-plugin") }}apply plugin: "com.facebook.react.rootproject"gradlew propertiesdistributionBase=GRADLE_USER_HOMEdistributionPath=wrapper/distsdistributionUrl=https\://services.gradle.org/distributions/gradle-8.6-all.zipnetworkTimeout=10000validateDistributionUrl=truezipStoreBase=GRADLE_USER_HOMEzipStorePath=wrapper/distsI look forward to a quick response, thank you very much.

Hi!We’re experiencing a non negligible amount of crashes with our iOS app. We’re using the Intercom iOS SDK v18.2.0 (AKA the latest). As far as we can see, the user goes into the intercom integration, and at some point it crashes.Here is the crash-logs from Sentry: OS Version: iOS 18.0.1 (22A3370)Report Version: 104Exception Type: EXC_CRASH (SIGABRT)Crashed Thread: 0Application Specific Information:Expected dequeued view to be returned to the collection view in preparation for display. When the collection view's data source is asked to provide a view for a given index path, ensure that a single view is dequeued and returned to the collection view. Avoid dequeuing views without a request from the collection view. For retrieving an existing view in the collection view, use -[UICollectionView cellForItemAtIndexPath:] or -[UICollectionView supplementaryViewForElementKind:atIndexPath:]. Dequeued view: <IntercomSDK_ITBBlockCollectionViewCell: 0x1224ccc00; baseClass = UICollectionViewCell;