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2188 Topics
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Phil PNew Participant
asked in Messenger Security
Identity verification for web fails for new users only

I set up identity verification for web about a year ago and it has been working fine until recently when I noticed that for new users the initial ping request fails with the following error:{ "type": "error.list", "request_id": "00008k...", "errors": [ { "code": "invalid_document", "message": "either_email_or_user_id_present validation failed" } ]}My application sends email address only and generates a user_hash HMAC against the email only. I have verified that the new users are sending the correct email and user_hash HMAC using the hash checker tool in the admin web console. What’s odd is that older users pass validation and the ping request succeeds while newer users fail (same code path). I’ve compared the request/response for successful and failing users and I don’t see any difference. I’ve also tried a variety of new email addresses in case there is some email validation I’m unaware of but all new user emails consistently fail. Has anyone else experienced this?

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onlinecheckwriterNew Participant
posted in Apps & Integrations
Need Feedback regarding new APP

Hello,We are planning to build a app for intercom.  This app will allow you pay anyone inside intercom. You will be able to pay via following wayPaper Check - Print on blank check stock paper Mail Paper Check - We will print & ship on our behave Pay any one electrically - via ACH Or Issue Virutal CardDo you think there is a need for this app?   

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Pierre G
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iatsiukNew Participant
asked in API & Webhooks
Compatibility of Using Different API Versions for User/Contact Management

In the "Developer Hub" section, we have set up the API version "1.4", this version is used in all our clients.In the old API versions (for example, in 1.4), there is a method "Create or Update User". In the new API versions (for example, 2.11), the endpoint "api.intercom.io/users" is not described, but there is a Contacts documentation section, which describes similar methods.Can we simultaneously use the old API version 1.4 for user management (through calls to "api.intercom.io/users") and the new API version 2.11 (through calls to "api.intercom.io/contacts"). For calls to the new Contacts API, we plan to use the HTTP header 'Intercom-Version': '2.11'.Will such use of two different API versions break the logic of Intercom, will user/contact data be lost?

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Employee
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Keti BosikashviliNew Participant
asked in Settings, Security & Permissions
Unique identifies

Hello,Is it possible to use the email and phone number together as a unique identifier?Thank you,Keti

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Jacques Reynolds
Intercom Team
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darshanhiranandaniNew Participant
asked in Apps & Integrations
Darshan Hiranandani : Does the Articles API support translation features for articles?

Hi Team,I’m Darshan Hiranandani, looking into the capabilities of our Articles API and wanted to gather your insights on whether it supports translation features for articles. Has anyone explored if the API offers native translation features or if it relies on external services?Please share any experiences or suggestions you have on this topic. Your input will be greatly appreciated as we determine the best approach for handling article translations.Thanks!Best regards,Darshan Hiranandani

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Jacques Reynolds
Intercom Team
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darshanhiranandaniNew Participant
asked in API & Webhooks
Darshan Hiranandani : How do I extract data from my workspace and upload it to another system?

Hi Team,I’m working on a task that involves extracting data from my workspace and uploading it to another system. I’d greatly appreciate any detailed suggestions or best practices you might have for this process. Best regards,Darshan Hiranandani

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Jacques Reynolds
Intercom Team
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IsaacNew Participant
asked in API & Webhooks
API for fetching all users - not just admins

Hello, I reviewed the API documentation and noticed that there are only APIs for Admin users.Is there an API for fetching all users; admins and non-admin alike? Thanks in advance,

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Jacques Reynolds
Intercom Team
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Christina ChanNew Participant
asked in Apps & Integrations
New Intercom Companies not syncing with Salesforce Accounts

Currently experiencing a sync issue where new Intercom companies are not syncing with their Salesforce Accounts. Existing companies are not affected and are syncing fine; also no Sync Errors in the Salesforce app integration. Has anyone else experienced this before? 

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Intercom Team
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BeeNew Participant
asked in Apps & Integrations
Why Slack Channels are not appearing in the configuration

Hi, I have problem setting up the Slack integration within the Intercom.The slack channel is not showing up in the dropdown under "Notify a public channel" in the configuration modal.The Intercom app is added to the channel.I tried all steps followed by the guidelines instructions but it still not showing up. Also, when testing with the “private” channels the messages are not being shared to slack. 

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kaganNew Participant
posted in Apps & Integrations
Getting crashes with the latest version of android sdk 15.10.0

Hi. We are getting crashes with the latest version of the sdk which is 15.10.0You can find the summary of the crash report below.Pls guide us what to do to handle this issue.Thanks java.lang.IllegalArgumentException: Padding must be non-negative at androidx.compose.foundation.layout.PaddingValuesModifier.measure-3p2s80s(Padding.kt:442) at androidx.compose.ui.node.LayoutModifierNodeCoordinator.measure-BRTryo0(LayoutModifierNodeCoordinator.kt:116) 

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ValterNew Participant
asked in API & Webhooks
Error "Query body must contain a query hash" when searching conversations (part 2)

Hi,I had opened a ticket which was flagged as solved, but it’s not solved.  I’m trying to use a snippet code i got from your developer website, to search conversations between two epochs. The codes runs without a problem on your platform, but when I use it in google scripts I get the response:{"code":"invalid_query","message":"Query body must contain a query hash"}I guess it is related to the JSON payload, though the string seems to be ok.I was able to work with the API without any problem, when I don’t send a body, but I always get the error whenever I include a body.I do have the ‘application/json’ in the code (the snipped below was copied directly) and I’ve tested removing the apostrophes from ‘content-type’ and I still get the same error.I’m adding a screenshot of the data structure in my memory. All looks as it should.Any clue?   const str = JSON.stringify({ query: { value: [ {field: 'created_at', operator: '>', value: '1690081199'}, {field: 'crea

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Diogo AlvesNew Participant
asked in Mobile SDKs
Initialize Android Mobile SDK

Hi,In our product we want to start using the Android Mobile SDK, but for only a set of users. When the app opens we don’t know if the user needs Intercom, we only have that information later in the process.In the iOS Mobile SDK we used the SDK without any issue but in Android we found a warning: Intercom must be initialized inside the application onCreate() method. Initializing anywhere else will result in Intercom not behaving as expected and could even result in the host app crashing. Calling the initialize in the onCreate will add this user to the pricing plan? It’s safe to call this method and later when we are sure that this user has intercom enabled call loginIdentifiedUser?Intercom.initialize(this, "your api key", "your app id")Thanks

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yd-theraNew Participant
asked in Mobile SDKs
Issue with Persistent Intercom Popup after send event and open popup and exit it on Android SDK (version 15.9.1)

Hi,We are currently experiencing an issue with the Intercom Android SDK (version 15.9.1) in our application while developing a new feature with event.When a user clicks on the refill button, we send an event to Intercom as per your documentation: https://developers.intercom.com/installing-intercom/android/using-intercom#submit-an-event.As a result, a small popup window appears at the bottom of the screen. However, this popup window does not disappear automatically after the user reads the message and returns to the previous screen. Instead, it remains persistent until the app is killed and reopened.This behavior differs from the iOS SDK, where the popup window disappears automatically once the message is read, and the user returns to the previous screen.The user can manually remove the popup by sliding it. Is the persistent popup designed to be removed only manually by the user, or is there a way to make it disappear automatically after the message is read? We have implemented the feat

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bernice
Expert User ✨
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jahanzaibNew Participant
asked in Apps & Integrations
The requested resource does not exist; check your path and try again

Intercom::ResourceNotFound • Events::UpdateIntercomLeadWorker@defaultThe requested resource does not exist; check your path and try againI am going to save the contacts like this in rails:@intercom.contacts.save(lead)i got he above error  def find_lead(lead_id)begin@intercom.contacts.find(id: lead_id)rescue Intercom::ResourceNotFoundreturn nilendendsecond one issue I am also facing this issue@intercom.contacts.find(id: lead_id)12:59:09 worker_sidekiq.| *** Intercom::UnexpectedError Exception: The error of type '' is not recognized. It occurred with the message: Your current SDK version is incompatible with version 2.10 of the API and http_code: '400'. Please contact Intercom with these details. 

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mateusz.leszkiewicz
Intercom Team
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adimon25New Participant
asked in Mobile SDKs
[Android] Not able to grant permission in Android in Intercom version 15.8.3

I currently use Intercom's Android SDK in my App for customer support. Previously I was using the 'io.intercom.android:intercom-sdk:15.1.4' then I updated the SDK version to 'io.intercom.android:intercom-sdk:15.8.3' (currently the latest) version. After this Android permission issues start to come i.e. Devices running Android Version 12 and below cannot grant permissions. This started happening only when I upgraded the intercom's SDK version, reverting the version to the previous one solves the issue. I am asking the user to permit access to READ_EXTERNAL_STORAGE, which is getting denied.

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emmanuelkattoNew Participant
asked in Apps & Integrations
Custom Attributes to track user behavior - Emmanuel Katto Uganda

Hi All, I am Emmanuel Katto. I am new to intercom. Can someone provide an example of how to use Intercom's Custom Attributes to track user behavior and preferences? Thanks!Emmanuel Katto

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bernice
Expert User ✨
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yaelNew Participant
asked in Reporting
report

hi, guys, I'm new in the intercom and I want to start to measure my service team what is the most important thing I need to pay attention to? how can I check their work? I have the Bata account do you think i need to upgrade the account 

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bernice
Expert User ✨
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robin.nguyenNew Participant
asked in Intercom Community
Is it possible to display Full Page URL in Recent Page Views

In Intercom, under “Recent Page Views” on a User page,all the pages say about page title but if you hover on the info, you see the full page url.Can we update this title to be more specific without hovering on the info?

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bernice
Expert User ✨
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dilara.murathanogluNew Participant
asked in Apps & Integrations
Intercom and Telegram connection

Hello,Does anyone have experience with the Intercom - Telegram connection?Any insights would help a lot. Thanks, Dilara 

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Vsevolod TsurikovNew Participant
asked in Apps & Integrations
Trigger a workflow for a specific conversation using API

Hello, I am trying to display reply button on conversation when an external event occurs.I am not able to find a workaround or adopt an existing trigger that will be able to target a specific conversation (multiple conversation can be opened with the same user at the same time)my business cases is to trigger a workflow when an API call triggered. The closest solution ‘How to open workflow whit api service utilizes events that are not conversation specific.Is there an alternative?  

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mateusz.leszkiewicz
Intercom Team
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Carlos Estrada ToastNew Participant
asked in Apps & Integrations
Install Messenger in Salesforce Experience Cloud

Im trying to install the Messenger app in Salesforce Community. I found this old article but it seems incomplete.  Im wondering if I could get help with this integration.  I Edit the Head Markup in the Salesforce Community with the pre-filled script.Then in a lightning component I tried to Instantiate the Intercom instance:import { LightningElement, api } from 'lwc';export default class IntercomApp extends LightningElement { connectedCallback() { try { window.intercomSettings = { api_base: 'https://api-iam.intercom.io', app_id: 'my-app-id-here' }; } catch (error) { console.error(error); } }}I get this warning:frame-modern.812d2c17.js:1 [Intercom] The App ID in your code snippet has not been set. Set it to your App ID found in settings to complete installation: https://app.intercom.com/a/apps/_/settings/web With this message below:[Intercom] Launcher is disabled in settings or current page does not ma

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mateusz.leszkiewicz
Intercom Team
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Livewell SupportNew Participant
asked in API & Webhooks
Insert article into message through api

Is there any way to insert articles into messages using the api or sdk?

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mateusz.leszkiewicz
Intercom Team
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Artiom CConnector
asked in Mobile SDKs
java.lang.NullPointerException on pause/resume app after receiving a Push Notification with SDK Version 15.+

Hello dear Support Team,after updating the Intercom SDK to version 15.2.0 our app crashing with the next Stacktrace: This happens when our own push notification will be consumed and the application will be send in background. After resuming the app from “recent apps” the crash happens. This behavior is noticed on different android versions from 11 to 14, and with Intercom SDK Versions 15.+, the same happens with 15.5.0.Thanks in advance for support!

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TJ B12
TJ B12Active User
asked in Apps & Integrations
Create Hubspot Ticket from Intercom

Hello,I’m looking for any possible ways we might be able to create a Hubspot Ticket from within Intercom.Our use case is this: our Support Team directly supports our customers via chat and email in Intercom. If an issue is identified that requires Engineering help, we create a Ticket in Hubspot for Engineering to pick up.I’m looking for solution so that our Support Reps don’t have to keep a tab open in Hubspot to manually create tickets.Any possible ways to do this?

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TJ B12
Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 17.2.1

Release Date: 18-07-2024 🐛 Bug Fixes Fixed an issue where the Powered By Intercom link could appear even when disabled. Note This release contains some beta features.

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Brian B11
Intercom Team
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