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Hello community people, I introduce myself as Sanjeev Mansotra core educator and engineer. Help with my query!How can I integrate Intercom into my existing customer support system to streamline communication, automate responses, and provide personalized assistance while tracking user interactions in real-time?    

Hello,Can you help me with this questions?Is it possible to integrate with a third-party API that requires OAuth2 authentication? Can I receive notifications (webhooks) from a third-party system?Use Case:Suppose I receive a webhook notification from a third-party system containing a resource ID. After receiving this notification, I need to use their API—which requires OAuth2 authentication—to fetch additional data. The data from this API response will be used to create a ticket in Intercom.

I can’t find the way to get them!

Hi,I am using the intercom API list all contacts (endpoing /contacts)The API call responds as expcted with two problems:it ignores the per_page parameter. I tried 1, 5, 11 and other values. It does not paginate, ignoring the starting_after parameter. In the screenshot below please notice that pages.next.starting_after that was returned is the same was as was sent. I tried different API versions, including 2.11 and unstable Postman Screenshot 

Hello, I was wondering if there is a way to listen to the “Send Us Messages” event to track the click?SDK is used on Android - its version is 12.5.3  

Hello, I'm trying to search for a contact using contacts/search endpoints my request is     "query": {                "field": "email",                "operator": "=",                "value": email,            }, This is working when testing in your site https://developers.intercom.com/docs/references/rest-api/api.intercom.io/contacts/searchcontacts. But when I try to do it on my codebase I receive this error Error with Intercom request for org 362 -- Response from url: https://api.intercom.io/contacts/search is status: 500, message: {"type":"error.list","request_id":"0044dun34918mvul4n10","errors":[{"code":"server_error

Hello,I faced with unexpected experience when I cannot to capture video in Intercom messenger using iOS SDK since 17.2.0. Could you please help me to resolve this issue?My steps:Update iOS SDK to 18.2.0. Run the app, check that there is Intercom’s warning “Add NSMicrophoneUsageDescription...”  in Xcode console. Add NSMicrophoneUsageDescription to Info.plist according to Installation guide, step 2.  Run the app again, check the message is not printed. Open Intercom messenger, start a new conversation. Press a green plus icon. It opens an action sheet, choose Camera. The app asks only for camera permission, not microphone. Allow camera usage. Camera opens → only photo capturing is available, not video. Change

We create a lot of test accounts to test things in our app that have absolutely nothing to do with Intercom. However, every single one of these test accounts counts towards our MAU in Intercom. Has anyone created a custom code or other workaround to block these users from showing up at all? I previously asked support if there was anything and they said I would have to build this myself. We have a test environment, but these test accounts occur on our production environment as well.  Honestly, it is very upsetting since I know competitors allow you to blacklist certain domains within your settings so none of your data is disrupted by your internal tests. 

Hi everyone, I hope you're doing well! I'm looking to integrate Intercom into my portfolio website, M Zahid. I want to use it to interact with visitors and capture their details, like email and name, when they're logged in.I came across Intercom's official WordPress plugin, but I'm unsure if it automatically collects this information or if I need to include additional scripts or configurations to make it work seamlessly.Has anyone successfully set up Intercom on their website and can share the best steps to achieve this? I’d appreciate any guidance or tips.Thanks in advance!

A Mobile Software Development Kit (SDK) is a collection of tools, libraries, and APIs that help developers create apps for platforms like Android or iOS. It simplifies app development by providing pre-built components for features such as user authentication, payment systems, and analytics.Benefits of Mobile SDKs:Faster Development: Reduces coding effort with ready-to-use tools. Consistency: Ensures reliable implementation across apps. Scalability: Supports growing user bases and feature additions. Enhanced Experience: Enables features like push notifications and smooth integrations.Popular SDKs:Firebase: For analytics and crash reporting. Facebook SDK: For social login and ad integration. Apple iOS SDK & Android SDK: Native

Hi!We are integrating the Intercom API in order to send email messages to our users from our App, and we're already being able to send them, being received, checking the seen status, etc..., ​We would like to use a custom template when sending our emails, but we're not able to achieve that.We've trying creating a new template, and when sending the email from the intercom page, it works (email is received with our custom style) but when sending through the API, we can just select plain or personal, but in both cases, the standard style is applied.We're not aiming to do anything really special, just using some custom Google fonts and customising the colours of the buttons. Thanks a lot in advance. Cheers,Diego.

Hi team, I am a new developer, and I need your help.I have a website for users with domain app.xxx.com, and a support website with articles support.xxx.com. I am setting my page articles to private access, so if the user is not logged in, they will see the message "Unable to load this article, you may need to sign in first" with the button url.I am looking for a way that after clicking the button url, it redirects from page support.xxx.com/en/articles/yyy to our login page app.xxx.com, after login it redirects back to the page articles support.xxx.com/en/articles/yyy. i can do that if i add query return_to = support.xxx.com/en/articles/yyy. But each page will have a different url, is there a way i can get the current url address and set it to the button url?

Hello Team,Have you had reported issues where the Responsiveness report has incomplete data points?I posted this also in chat and still waiting feedback.We want to verify if this is an instance\setting issue we can tweak or is general for all Intercom users. I would like to ask if this 

Hello! Could someone please guide me through setting up a webhook that triggers when an admin replies to a user?We’ve already integrated Intercom into our mobile app using Expo, and I’d like to run an event handler each time an admin responds to a user message. Any step-by-step instructions or advice would be greatly appreciated.Thank you in advance!

In certain situations, we may need to focus specifically on the data from a single column in a chart. Rather than adjusting all the chart filters to isolate that column, it is more efficient to perform a drill-down on just that column.  

Starting Android intercom SDK 15.10.2 and even in Latest 15.10.3 and 15.11.0, In Andorid messenger if a Workflow has been already triggered, it always remain there, No other Workflows get triggered afterwards.Eg. If Workflow-1 is trigger, then Workflow-2 is never triggered, even for the Rules of Workflow-2, We always see Workflow-1.This was fine until 15.10.1.  Kindly resolve this ASAP.

The app sometimes crashes when adding video content, even after adding Media3 alongside the existing com.google.android.exoplayer:exoplayer. Crashes have reduced but still occur on various devices. Intercom SDK version is 15.11.0

Hello everyone,I’m Emmanuel Katto from Dubai, United Arab Emirates curious about how you manage the connection between Jira issues and Intercom tickets. What methods or tools do you use to keep track of both?If you have any strategies or insights to share, I’d love to hear your suggestions!Thanks!RegardsEmmanuel Katto  

Hello everyone,I’m Emmanuel Katto from Dubai, looking for advice on how to effectively organize and manage the relationship between Jira issues and Intercom tickets. What strategies or tools do you use to keep everything aligned and ensure visibility?If anyone has tips or best practices to share, I would really appreciate your suggestions!Thanks!RegardsEmmanuel Katto

Currently, custom actions are available in the settings to Fin or workflows and helpdesk. We'd like to add actions that are available only in workflows and cannot be accessed through the helpdesk. Separating these two options in the custom action usage setting would be very beneficial.

Hi,We have a use case where our intercom user creates a message (eg chat) to be sent to all leads, and would like the message content to be picked up by our webhook endpoint upon sending the message, so that we can forward that message to external APIs.We are able to get a notification event whenever the message is sent by subscribing to the content_stat.chat topic in the webhook settings, but this topic only has the statuses of the message sent, but not the actual message content itself.We’ve tried subscribing to the following topics, but I don’t see it working for our use case:conversation.admin.opened     conversation.admin.replied     conversation.admin.single.created     conversation.user.created     conversation.user.repliedAppreciate if anyone has any insight on how we can get it to work. I’ve considered the possibility of a custom action but there does not seem to be anywhere that a proactive s

Android app crashes on launching the messenger with following logLibrary versions used:implementation 'io.intercom.android:intercom-sdk:15.9.1'implementation 'com.google.firebase:firebase-messaging:24.0.0'coreLibraryDesugaring 'com.android.tools:desugar_jdk_libs:2.0.4' Process: org.secondfloor, PID: 2558                                                                                                    java.lang.IncompatibleClassChangeError: Class 'android.content.res.XmlBlock$Parser' does not implement interface 'o8.a' in call to 'int o8.a.next()' (declaration of 's0.a' appears in base.apk)                                                                                                        at s0.a.a(SourceFile:1)                                                                                                        at H0.e.c(SourceFile:41)

I am using the React Native SDK and I would like to know the userId of the currently logged in user. Use-case: after updating to the latest SDK, loginUserWithUserAttributes throws an exception when the user is already logged in.But I have no way to know if the user is already logged into Intercom (after an app restart for example), and if logged it, if it is logged in using the correct user. I could store this in my app, but this makes the code much more complex. The best solution would be to have an Intercom method to return the currently logged user, if any.

I want to use latest version of Intercom Android, it's 15.11.0 but I'm facing this issue when I try to build an Android application through Unity 2022> A failure occurred while executing com.android.build.gradle.internal.tasks.R8Task$R8Runnable> Compilation failed to complete, origin: /Users/Jesus.Garcia@productmadness.com/.gradle/caches/transforms-3/4a75e8b5239795acd12bc894c94ac93e/transformed/jetified-intercom-sdk-base-15.11.0-runtime.jar:io/intercom/android/sdk/Injector$1.classI'm using gradle version 7.6 and AGP 7.4.2 but I see how you are using a most recent versionhttps://github.com/intercom/intercom-android/blob/master/sample/build.gradlehttps://github.com/intercom/intercom-android/blob/master/sample/gradle/wrapper/gradle-wrapper.propertiesSo I was wondering if I would have to upgrade also to the same versions.Regards,Jesús.

Our investigation shows that Intercom iOS SDK is slowing app startup time. It accounts for 50% of our app startup time(350-600ms added). using this option when debugging: `DYLD_PRINT_STATISTICS` Total pre-main time: 942.46 milliseconds (100.0%)   dylib loading time: 321.59 milliseconds (34.1%)   rebase/binding time: 47.07 milliseconds (4.9%)   ObjC setup time: 211.68 milliseconds (22.4%)   initializer time: 362.10 milliseconds (38.4%)   slowest intializers :   libSystem.B.dylib : 7.52 milliseconds (0.7%)   libMainThreadChecker.dylib : 43.20 milliseconds (4.5%)   Intercom : 556.15 milliseconds (59.0%)   OurMainAppTarget : 28.28 milliseconds (3.0%)