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I want to add a custom_attribute to conversation via API, But not able to add custom_attribute to conversation

Our Android app is suddenly crashing for any user that tries to open a collection of articles inside Intercom. SDK version 14.0.0. Opening individual articles seems to work fine, just not collections.We have a pre-release version with Intercom version 15.10.3 and this does not crash, but this is not helpful for the thousands of users on the old version. I don’t see anywhere saying SDK 14.0.0 is deprecated. Also, iOS is working fine. No changes have been made our side. Is there an issue Intercom’s side here?Crash details:Fatal Exception: java.util.NoSuchElementException: List is empty. at kotlin.collections.CollectionsKt___CollectionsKt.first(_Collections.kt:214) at io.intercom.android.sdk.m5.helpcenter.components.CollectionSummaryComponentKt.constructByAuthorsText(CollectionSummaryComponent.kt:108) at io.intercom.android.sdk.m5.helpcenter.components.CollectionSummaryComponentKt.CollectionSummaryComponent(CollectionSummaryComponent.kt:72) at io.intercom.android.s

Fatal Exception: java.io.FileNotFoundException: https://downloads.intercomcdn.com/i/o/139802627/c29e7134f9cd57088cf1d07b/blue+tear.png?expires=1729994400&signature=525d4a03fac180d11f7678691fbfa5f8ed5622dbd059a77c01227ffcc6b2a3a2&req=dSMuHsl8m4NYFb4f3HP0gIDAMfuWTACfTE0A7ru2V8zDHLslNtDMsv%2Fu0c%2Bq%0AXJ8eWqt3jD%2Bxi9f0GA%3D%3D%0A       The Above crash is reported in crashlytics, i am unable to reproduce the exception also i am using the latest release of intercom, the above crash is occurring for android 10Please help!

Hello, I am an Xamarin/Maui developer, and I am using intercom SDK for Android.I have created Xamarin Android binding for all required projects. Everything is working fine when I run the things without r8 shrinker. However, when I generate a release version where we have R8 shrinker enabled, I am getting compile time issues.Issues: 1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  

When will be the latest SDK 15.11.0 be available on https://mvnrepository.com/ ? Please update

The attachments that are upload through the browser are working fine as seen in the image and json file attached (red sample label image)But attachments that are uploaded and attached to replies are not working as expected. The files are uploaded correctly and are attached to the tickets parts (id 265 and 266). If we visit the file url then the image works correctly. But on the browser the images are not showing up (as seen in the screenshot).I am unsure what I am doing wrong?{ "type": "ticket", "id": "70", "ticket_id": "11", "ticket_attributes": { "_default_title_": "examplecompany@verun.com", "_default_description_": "@Services:\nBuilding & Property Wash\n-\n@Rooms:\n\n-\n@Message:\nasdfasdf" }, "ticket_state": { "type": "ticket_state", "id": "1", "category": "submitted", "internal_label": "Submitted", "external_label": "Submitted" }, "ticket_type": { "type": "ticket_type", "id": "5", "name": "Job", "description": "Job", "icon": "👷",

Hi!I’ve encountered an issue with configuring push notifications in Intercom on iOS.I’m using the latest Intercom SDK (18.1.0). According to the documentation, I’ve added IntercomAutoIntegratePushNotifications with the value NO in Info.plist and am manually handling push notifications in the userNotificationCenter(_:didReceive:withCompletionHandler:) method as instructed: func userNotificationCenter(_ center: UNUserNotificationCenter, didReceive response: UNNotificationResponse, withCompletionHandler completionHandler: @escaping () -> Void) { let userInfo = response.notification.request.content.userInfo if Intercom.isIntercomPushNotification(userInfo) { Intercom.handlePushNotification(userInfo) } completionHandler(.noData)}However, Intercom notifications are not being handled correctly - it seems like the Intercom.handlePushNotification(_:) function is not being triggered at all. Has anyone faced a similar issue with manually handling push notifications on iOS? I’

We are experiencing a few crashes with the following exception on Intercom Android SDK 15.10.13. Fatal Exception: java.net.MalformedURLException: no protocol:        at java.net.URL.<init>(URL.java:601)       at java.net.URL.<init>(URL.java:498)       at java.net.URL.<init>(URL.java:447)       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.prepareBitmap(PreviewViewModel.kt:275)       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.access$get_state$p(PreviewViewModel.kt:35)       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.access$prepareBitmap(PreviewViewModel.kt:35)       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel$saveImage$1.invokeSuspend(PreviewViewModel.kt:89)       at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)       at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:104)       at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(

React Native SDK, after first notification, subsequent messages do not trigger the `IntercomUnreadConversationCountDidChangeNotification` or update the unread conversations count. On Android, this works fine.I am getting this when I inspect further: Connection not set before response is received, failing taskTask <2DDF32F5-C689-494A-86DA-D797913F6B13>.<1> finished with error [-1005] Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={NSErrorFailingURLStringKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, NSErrorFailingURLKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, _NSURLErrorRelatedURLSessionTaskErrorKey=(    "LocalWebSocketTask <2DDF32F5-C689-494A-86DA-D797913F6B13>.<1

Hello;Trying to do a API call on all the users but keep on getting this error:  {"type":"error.list","request_id":"0045poj8nclou5t7cb00","errors":[{"code":"unauthorized","message":"Access Token Invalid"}]}How can i revoke the invalidness of the token? Can it be re-assigned? Thanks 

I’m getting this errro: Script '../node_modules/@react-native-community/cli-platform-android/native_modules.gradle' line: 203 * What went wrong:A problem occurred evaluating project ':app'.> Could not find method implementation() for arguments [DefaultProjectDependency{identityPath=':intercom_intercom-react-native', configuration='default'}] on object of type org.gradle.api.internal.artifacts.dsl.dependencies.DefaultDependencyHandler.  

Hi everyone, I am currently trying to link Intercom to our CRM Microsoft Dynamics. Is there a way to view the Intercom Ticket data on Dynamics so all our customer data is on one page? I am trying to do it with Zapier, but I do not have good knowledge of Dynamics. Does anyone run a similar setup that I am trying to?

Hi there,I am trying to get the delivery status of a conversation (ex : delivery, undelivered). I tried using the retrieve a conversation API, but there isn't any field referring to delivery status.https://developers.intercom.com/docs/references/rest-api/api.intercom.io/conversations/retrieveconversationCould someone please help me with how to get delivery status via API or Webhook?Thanks.

Hello guys, hope you're well. I'm currently using intercom in our WordPress site and we are using the official plugin version 2.6.5. I'm just wondering does it automatically capture users' email and name when I'm logged in or there is a special script I need to add to my site.

Hello, we have Intercom on our WordPress site (installed via the plugin). We're getting a suggestion from Google Page Speed to lazy load the Intercom widget with a facade.Does anyone have experience with this?

We are experiencing a few crashes with the following exception on Intercom Android SDK 15.6.1. Can you help handle the exception gracefully? Fatal Exception: java.net.MalformedURLException: no protocol: at java.net.URL.<init>(URL.java:601) at java.net.URL.<init>(URL.java:498) at java.net.URL.<init>(URL.java:447) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.prepareBitmap(PreviewViewModel.kt:114) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.access$get_state$p(PreviewViewModel.kt:33) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.access$prepareBitmap(PreviewViewModel.kt:33) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel$saveImage$1.invokeSuspend(PreviewViewModel.kt:68) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:108) at kotlinx.corou

Hello, intercom community. It seems the messenger in the mobile app doesn't allow to attach the files inside the dialogue. I would like to provide this option to our customers. Could let me know if that's possible?

After upgrading to React Native Intercom SDK from 6.8.1 to 7.1.2 we are getting the following error whenever we start the android app: 

Using intercom’s messenger-js-sdkI am currently passing custom attributes during Intercom instantiation like so```  Intercom({    app_id: appId,    user_id: userId,    name: userName,    email: email,    created_at: createdAt,    tenant_id: tenantId,    tenant_name: tenantName,    tenant_role: tenantRole,    app_environment: appEnvironment,  });```  The custom attributes are already set within Intercom itself as shown in the above attached image. However, when testing it out the custom attribute is not being populated.I’ve checked the user data payload sent during the ping http request, all data is supplied appropriately.Any ideas what could be the problem ?

the displayed message interrupts the use of the bottom navigation barHow can i change the display of position message?

Hello,We have an issue when using Expo + CustomerIO + Intercom for notifications, on Android. We don't receive notifications from Intercom after installing CustomerIO.On iOS, everything works fine, we receive notifications from CustomerIO as well as from Intercom without any issue.**SDK version:**{    "@intercom/intercom-react-native": "^7.1.3",    "customerio-expo-plugin": "^1.0.0-beta.15",    "customerio-reactnative": "3.7.0"}**Environment:** Android only**Are logs available?** No logs available**Describe the bug**Push notifications are not received from Intercom after installing CIO SDK.**To Reproduce**- Create a fresh expo app- Install intercom (and add the plugin in `app.config.ts`)- Push notifications are received from Intercom- Install CIO sdk (and add the plugin in `app.config.ts`)- Push notifications are not received from Intercom anymore**Expected behavior**We would expect to be able to receive both CIO and Intercom notifications.**Additional context**For context, we already

Intercom ui allows me to add tags to articles and filter articles by those tags but as far as I can see there is no such functionality on the API? Can it be done? 

Hello, I have an integration which listen for admin’s reply to the conversations. When admin sent reply the service receive conversation.admin.assigned webhook. When I assign chat to Fin, I see on app.intercom.com that Fin sent a message to the chat, but I don’t see a related webhooks in the logs.Is there dedicated topic for Fin replies?

Is there a way to include a lead’s company name and email address in messages sent to Slack via the Slack integration and Intercom workflows? The old (deprecated) Intercom Convert Slack integration did that, and we are now replacing that with the current Slack app/integration, but we need to retain that functionality. Thanks!

I have a Custom actions API in which I have used the messageBody variable in my post request, however, when the flow is triggered on user’s message it always picks the very first msg that user sent in intercom chat widget and passes that to the post request and ignores all subsequent messages. In every subsequent request to my API the first message is being passed in the request body