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I opened a support ticket 15+ hours ago and the intercom automated messenger provided me zero help.  Its automated bot said up to 5 hour response times.  Of course this is unacceptable when the issue is causing a production outage of my product but there is no way to escalate.I have emailed all the support and customer service emails I have ever dealt with and it seems like Intercom is just a shadow of a company run by FinAI now.  Are there people there that I can talk to?This is seriously a terrible demonstration of how their tech can help customer support teams.  It is an abysmal service from the customer's perspective.If anyone can guide me on how to escalate to a human at Intercom I would really appreciate it.  This is having a material impact on my business at this point. Update: There isn’t even a category from the pick list on this forum that fits my need.  Terrible experience.

Everything is in the title :-) When inserting a Typeform app in a Post, we are asked to configure it. But what means those 2 buttons “one time use” and ‘save for later use”?? I’ve been looking at the knowledge base and the community messages, and I found nothing on it. Could someone help me understand? Thanks! 

I have the Slack integration working, so all messages sent via the live chat widget on our webiste are going to a Slack channel. How can I set it up so replies in a Slack thread go back to the Intercom conversation, and to the live chat widget? I have tried builing a “Teammate sends any message” workflow, and also a “Teammate adds a note” workflow, but neither one worked. Any suggestions?

In Conversation Topics, how should I expect the "Keywords and phrases to track" feature to work? Phrases, in particular, don't appear to work as described. I've found that if a phrase is added to this field, it will reliably include results that only feature one word within a phrase, rather than the whole phrase. In my attached screenshot you can see two phrases in the field "Home page" and "to do list". The volume of conversation results increased by an order of magnitude when I added "to do list" because it seems to include any conversation with the word "list."  According to the

Hi there, We have issue with the mobile SDK “@intercom/intercom-react-native” when trying to integrate it with our APP with Expo.  Below is the sample code we ran with local development build with iOS/Android simulatortry { console.log('==== SIGN IN ===='); await Intercom.loginUnidentifiedUser(); } catch (error) { console.error( error.code, // 101 error.message, // Error in loginUnidentifiedUser error.userInfo?.NSLocalizedDescription // HTTP Error: 404 not found ); }environment variables & dependencies version: @intercom/intercom-react-native - v7.2.1 expo SDK: v51.0.31 react: v18.2.0 react-native: v0.74.5  Any idea?Kind regards, 

I can’t seem to figure this out. I can create view to see tickets or conversations that are not currently snoozed or closed.However, we are trying to create baseline reporting and would like to report on the number of non-closed tickets or conversations ie the snoozing doesn’t matter for this particular report. The views don’t give me that and I can’t work out the appropriate metric on the reports. Any ideas?

Hello Intercom Community!I'm seeking guidance on integrating Intercom with Webflow. My academy is currently powered by Webflow, and I'm interested in automating the process of updating our Intercom help center.Specifically, I want to ensure that whenever a new article is added to our Academy on Webflow, it automatically gets published in the Intercom help center as well.Is this type of integration feasible? If so, could you please provide some insights or direct me to relevant resources or documentation?Thank you for your assistance!Best regards,Yuval

Is it possible to change the Data Hosting Region Configuration at runtime? We’re using native Android and iOS apps. The documentation says we need to set the region in the AndroidManifest or the plist (iOS). But we have US and AU customers. Attempting to just change the app ID and API key grabs most of the helpful stuff (I can see the icon color changing for example...) but when opened, the Intercom app just says “Something’s gone wrong.”Are mobile apps able to support multiple regions with Intercom?

What tools or apps are you using to analyze Intercom ticket data?I'm used to ZenDesk reporting and am finding reporting in Intercom really lacking or else I just don't know how to use it.For example, I'd love to get a report on tags. In Zendesk, I could select multiple tags and then select a date range and various ways of displaying data - bar, line, etc.I was also able to set up tags with a prefix like Login: and then have sub tags like Login: email typo, Login: password reset loop, etc. I could make a report that could show all Login issues by only selecting the top tag so I could compare against other top-level issue like Refunds, Acct Management, etc.Or I could make a report where I could select all the Login tags and see a report about the frequency of each one, all one report.In Intercom, the tag reporting doesn't allow this. You can only view a report on one tag at a time. If you choose multiple tags, the only option is AND, not OR.Thanks fo

After upgrading to Compose 1.7.0, I get the following crash.Process: com.toasttab.toastoperator.preprod, PID: 23851java.lang.NoSuchMethodError: No static method rememberModalBottomSheetState(ZLkotlin/jvm/functions/Function1;Landroidx/compose/runtime/Composer;II)Landroidx/compose/material3/SheetState; in class Landroidx/compose/material3/ModalBottomSheet_androidKt; or its super classes (declaration of 'androidx.compose.material3.ModalBottomSheet_androidKt' appears in /data/app/~~b5UPeePLMTwW-g8HyLVhuA==/com.toasttab.toastoperator.preprod-94iR5SgFn2i9HyAs8uyDnA==/base.apk)at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreenContent(ConversationScreen.kt:371)at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreen(ConversationScreen.kt:189)at io.intercom.android.sdk.m5.navigation.ConversationDestinationKt$conversationDestination$13.invoke(ConversationDestination.kt:178)at io.interc

Hey there,It appears that for, Google Ads only where we have auto-tagging, our utm_source/campaing & medium are not being filled resulting in null values being very high for conversion source. My theory is that this is because it is hashed into the GCLID.How can we ensure that the correct source and campaigns are being sent to Intercom? Thanks!Sam

Release Date: 18-08-2024 🚀 Enhancements Updated to support iOS 18 and Swift 6 concurrency for all public interface types. The sections model has been previously deprecated in the Help Center API. It has now been removed. Any uses of sections should now be replaced with collections.

I kept getting the following error when trying to reply to a whatsapp message using an admin type with the admin_id retrieved from the admin endpoint {  "type": "error.list",  "request_id": "003ririmu25u6re52260",  "errors": [    {      "code": "not_found",      "message": "User Not Found"    }  ]}

Hi,I’ve configured a data export to S3 and the historical export has failed but hourly exports are running OK. I've not received any email with a log or something similar showing the error and causes. Why has the export failed? Where can I see the logs in order to know why has failed?

Hello,I have configured Intercom Webhooks because I wanted to receive notifications about admins replies.I’ve set Endpoint URL and subscribed to “conversation.admin.replied” topic.The endpoint URL is correct and valid, because I received some initial requests (including PING). It also receives a request every time I click “Send a test request” in config page.The problem is that I don’t get any notifications about admin replies. I have logged into Intercom as an admin, I have replied to an user – and nothing happened. There are many users using our Intercom everyday and at least a few times a day one of the admins replies – so I suppose there should be some notifications coming to my webhook. Unfortunately, that’s not the case – it seems like I’m receiving 0 requests from Intercom Webhooks.Can you help? Can you point me what may I be doing wrong?

Hi! We’re are currently setting up Intercom in our React native + Expo application. Everything regarding push notifications is working. We can receive push notifications on both android and iOS platforms. However, deep link are only working on iOS.  Our intent filter is as follows:const BASE_MW_INTENT = { autoVerify: true, action: "VIEW", category: ["BROWSABLE", "DEFAULT"],};const MW_ANDROID_INTENT_FILTERS = [ // Deep links config. { ...BASE_MW_INTENT, data: [ { scheme: "ourcompany", host: "ourcompany.site.nl", }, ], }, // Universal links config. { ...BASE_MW_INTENT, data: UNIVERSAL_LINKS_DATA, },]; And our deep link is as follows:ourcompany://ourcompany.site.nl/mijn/account/abonnementThis again works on

Hello 👋  I’d like to get some info about how can I create a report where I can see how many tickets are created by specific agents. Thank you in advance for your help. 

Hello!We are using push notifications with Intercom to notify users of important events in our app.We’d like to know if Intercom supports silent push notifications for iOS & Android i.e. push notifications that we send to our apps that do not display any alerts/sounds, but are just used from our apps, to do actions such as reloading UI elements.Thank you.

Is there a way to “reset” an article’s reaction? For example, if an article received 75% ☹️ (frown face), we’d like to be able to reset it back to zero once an article is updated. That also includes the ability for someone who downvoted it previously to have an opportunity to re-rate the article. 

Is it possible to add a copy action to a text area in an inbox app using canvas kit?

Hi Team, I have invited by the owner. So can I view list my teammate including their emails? Best regards,Manh

Any word on when you'll support Catalyst apps on macOS? We've been using Intercom on our mobile app, and would love to use Carousels in the Mac App as well.

Hello, I am an Android Kotlin developer, and I am using your SDK's automatic survey feature, which is triggered by an event. Everything is working fine when I test it in my environment because minify and shrink are disabled. However, when I generate a release version where this scenario changes (minify and shrink are enabled), the survey stops working.I am using the ProGuard configuration provided in your GitHub documentation, as well as the ProGuards for OkHttp, Okio, and Retrofit (these last ones have been working in production for a long time in the code, it's not something recent, only Intercom is). Could you please assist me with this issue?Intercom SDK: 15.1.0 (Without push messaging)Compile SDK: 33Min SDK: 21Target SDK: 33Our logging is not throwing any type of errors.

Hi there,I’ve created a webhook handling conversation.user.created and conversation.user.replied events. I’m using automation where the first step in the communication is the list of buttons, but also customer can send the message (instead of clicking one of buttons). Basically, I need to recognise in the webhook request, that the button was clicked OR the text was written by the customer. After a close inspection of the request data, both cases are identical. Interesting fact is that, as I’m using “Unstable” version of API, when the buttons are used deeper in the workflow, webhook request contains value in conversation_parts?.conversation_parts[0].metadata?.quick_reply_option_uuid when button is used, so I’m able to detect the click action. But for the first appearance of buttons in the workflow (on the first step) - metadata is not even present. Thanks and regards,Milan

Hi, Currently building an integration that allows courses to be embedded into Intercom. All this is working fine however when selecting a course, given there can be many, I thought it would be best to kick the user out to a sheet with a custom UI.Does a `sheet` action actually work within a canvas from a Configure flow response though? I can see the components rendering out properly but when I interact with them they don’t seem to trigger anything, not even any network activity.