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Hi Team,I’m working on a task that involves extracting data from my workspace and uploading it to another system. I’d greatly appreciate any detailed suggestions or best practices you might have for this process. Best regards,Darshan Hiranandani

Hello, I reviewed the API documentation and noticed that there are only APIs for Admin users.Is there an API for fetching all users; admins and non-admin alike? Thanks in advance,

Currently experiencing a sync issue where new Intercom companies are not syncing with their Salesforce Accounts. Existing companies are not affected and are syncing fine; also no Sync Errors in the Salesforce app integration. Has anyone else experienced this before? 

Hi, I have problem setting up the Slack integration within the Intercom.The slack channel is not showing up in the dropdown under "Notify a public channel" in the configuration modal.The Intercom app is added to the channel.I tried all steps followed by the guidelines instructions but it still not showing up. Also, when testing with the “private” channels the messages are not being shared to slack. 

Hi. We are getting crashes with the latest version of the sdk which is 15.10.0You can find the summary of the crash report below.Pls guide us what to do to handle this issue.Thanks java.lang.IllegalArgumentException: Padding must be non-negative at androidx.compose.foundation.layout.PaddingValuesModifier.measure-3p2s80s(Padding.kt:442) at androidx.compose.ui.node.LayoutModifierNodeCoordinator.measure-BRTryo0(LayoutModifierNodeCoordinator.kt:116) 

Hi,I had opened a ticket which was flagged as solved, but it’s not solved.  I’m trying to use a snippet code i got from your developer website, to search conversations between two epochs. The codes runs without a problem on your platform, but when I use it in google scripts I get the response:{"code":"invalid_query","message":"Query body must contain a query hash"}I guess it is related to the JSON payload, though the string seems to be ok.I was able to work with the API without any problem, when I don’t send a body, but I always get the error whenever I include a body.I do have the ‘application/json’ in the code (the snipped below was copied directly) and I’ve tested removing the apostrophes from ‘content-type’ and I still get the same error.I’m adding a screenshot of the data structure in my memory. All looks as it should.Any clue?   const str = JSON.stringify({ query: { value: [ {field: 'created_at', operator: '>', value: '1690081199'}, {field: 'crea

Hi,In our product we want to start using the Android Mobile SDK, but for only a set of users. When the app opens we don’t know if the user needs Intercom, we only have that information later in the process.In the iOS Mobile SDK we used the SDK without any issue but in Android we found a warning: Intercom must be initialized inside the application onCreate() method. Initializing anywhere else will result in Intercom not behaving as expected and could even result in the host app crashing. Calling the initialize in the onCreate will add this user to the pricing plan? It’s safe to call this method and later when we are sure that this user has intercom enabled call loginIdentifiedUser?Intercom.initialize(this, "your api key", "your app id")Thanks

Intercom::ResourceNotFound • Events::UpdateIntercomLeadWorker@defaultThe requested resource does not exist; check your path and try againI am going to save the contacts like this in rails:@intercom.contacts.save(lead)i got he above error  def find_lead(lead_id)begin@intercom.contacts.find(id: lead_id)rescue Intercom::ResourceNotFoundreturn nilendendsecond one issue I am also facing this issue@intercom.contacts.find(id: lead_id)12:59:09 worker_sidekiq.| *** Intercom::UnexpectedError Exception: The error of type '' is not recognized. It occurred with the message: Your current SDK version is incompatible with version 2.10 of the API and http_code: '400'. Please contact Intercom with these details. 

I currently use Intercom's Android SDK in my App for customer support. Previously I was using the 'io.intercom.android:intercom-sdk:15.1.4' then I updated the SDK version to 'io.intercom.android:intercom-sdk:15.8.3' (currently the latest) version. After this Android permission issues start to come i.e. Devices running Android Version 12 and below cannot grant permissions. This started happening only when I upgraded the intercom's SDK version, reverting the version to the previous one solves the issue. I am asking the user to permit access to READ_EXTERNAL_STORAGE, which is getting denied.

Hi All, I am Emmanuel Katto. I am new to intercom. Can someone provide an example of how to use Intercom's Custom Attributes to track user behavior and preferences? Thanks!Emmanuel Katto

In Intercom, under “Recent Page Views” on a User page,all the pages say about page title but if you hover on the info, you see the full page url.Can we update this title to be more specific without hovering on the info?

Hello,Does anyone have experience with the Intercom - Telegram connection?Any insights would help a lot. Thanks, Dilara 

Hello, I am trying to display reply button on conversation when an external event occurs.I am not able to find a workaround or adopt an existing trigger that will be able to target a specific conversation (multiple conversation can be opened with the same user at the same time)my business cases is to trigger a workflow when an API call triggered. The closest solution ‘How to open workflow whit api service utilizes events that are not conversation specific.Is there an alternative?  

Is there any way to insert articles into messages using the api or sdk?

Hello dear Support Team,after updating the Intercom SDK to version 15.2.0 our app crashing with the next Stacktrace: This happens when our own push notification will be consumed and the application will be send in background. After resuming the app from “recent apps” the crash happens. This behavior is noticed on different android versions from 11 to 14, and with Intercom SDK Versions 15.+, the same happens with 15.5.0.Thanks in advance for support!

Release Date: 18-07-2024 🐛 Bug Fixes Fixed an issue where the Powered By Intercom link could appear even when disabled. Note This release contains some beta features.

Release Date: 18-07-2024 🚀 Enhancements A newly designed composer for the messenger. 🐛 Bug Fixes Fixes an issue with text fields in surveys. Fixed issue allowing customers to start a conversation after reacting to an article. Fixes an issue to handle empty message parts for bot introductions. Note This release contains some beta features.

Our mobile development team has identified a significant memory leak in the latest iOS Intercom SDK 17.1.2. This is causing app crashes for many users.Observations: Memory Usage: Before integrating Intercom, our app uses ~50MB of RAM. After integration, RAM usage exceeds 200MB, primarily allocated by the SDK.  Maybe this post can be relevant:    Performance Issues: The app experiences periodic CPU and IO spikes, leading to further slowdowns. iOS may terminate the app if CPU usage exceeds 50% for over 180 seconds. A way to cause a Crash: Interrupting an image upload, retrying, and repeating reliably crashes the SDK. Memory Profiling Suggestion: The SDK significantly increases RAM usage with chat usage, especially with image handling. Profiling suggests the decodedImageUsingGraphicsImageRendererRefWithCGImageRef function consumes substantial memory. Photo handling: The SDK renders images poorly, seemingly sending them at their full file size without any optimization. This is a ma

Hi everyone, I'm facing a critical issue with QuickBooks. Despite having an active internet connection and attempting manual updates, the payroll tax table isn't updating. This problem is crucial for our payroll accuracy and compliance. I urgently need your help to troubleshoot and resolve this issue. Any suggestions on forcing updates or fixing connectivity problems with QuickBooks would be greatly appreciated.

Hi,Our app uses a static analysis tool called Veracode to analyze the source code and all third-party libraries for both Android and iOS apps.Veracode has detected 9 high-level security issues in the Android version of the Intercom SDK.The following issue was identified by Veracode in 9 places: Issue Description:This call contains a path manipulation flaw. The argument to the function is a filename constructed using untrusted input. If an attacker is allowed to specify all or part of the filename, it may be possible to gain unauthorized access to files on the server, including those outside the webroot, that would be normally be inaccessible to end users. The level of exposure depends on the effectiveness of input validation routines, if any.Recommendations:Validate all untrusted input to ensure that it conforms to the expected format, using centralized data validation routines when possible. When using black lists, be sure that the sanitizing routine performs a sufficient number of it

Is it possible to share prepared articles from the "Help" section in the Intercom chat on Telegram and WhatsAppusing a chat bot? I am not looking for pre-made solutions available on the internet, but rather want to know whether such functionality is available.For example, if a customer contacts support via Telegram and we send them a pre-prepared article from the Help section, is it possible for the customer to view it? Since articles from this section are not sent in text form, but instead through pop-up windows with hyperlinks, is there any way to make this information accessible to the customer?

Hi, I am using Make (formerly Integromat) to automate data exports. So I’m following this API call in the documentation : https://developers.intercom.com/intercom-api-reference/reference/create-data-exportTo do so in Make, I use the Intercom module “Make an API call” with a POST request (see attached picture) with the right URL endpoint : /export/content/data. (as mentioned in the doc) And with two dates with the right format in timestamp (I took June 1st and June 30th for the example). But when I try it I get a 401 error “unauthorized”.I don’t understand because in other automations I use the exact same module to Search contacts. In this case it is still a POST request and what changes are :the URL endpoint is : /contacts/search And the parameters of the query but it works.  I don’t understand what’s going on and overall : I don’t know how to get the authorization 😬I tried to create another connection and to re-do the process to authorize Make to access Intercom and vice versa but it

When opening the Intercom messenger to send messages, after tapping the initial prompt and being asked to type a question, sometimes the text input field for the message does not appear, and there is no way for the user to type. We’ve had reports of this happening from users and have videos of it happening, but have not been able to replicate this behaviour on the simulator. We’re encountering this issue on version 17.0.0

Hello, I’m new to the Intercom API and I encountered an error when using the “Convert a conversation to a ticket” api.  The error is ‘errors': [{'code': 'server_error', 'message': 'Server Error'}] What should I do? Is there a solution for this problem?

Is it possible to get to this screen with the Intercom JS API?