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This makes no sense, a week ago I set one of our mobile carousels to trigger every minute to help debug and test in our development environment, today when I try to do it an error says "a message can only be sent every hour".  Something is broken there.

I have a set of email IDs that I maintain in a Google sheet. When I trigger I want the value of last seen to be updated to a Google sheet? Is it possible?

I am getting above error while 'Rebuild' a project. AGPBI: {"kind":"error","text":"Can't determine type for tag '<macro name=\"m3_comp_bottom_app_bar_container_color\">?attr/colorSurface</macro>'","sources":[{"file":"/Users/brittognanaraj/.gradle/caches/transforms-3/bc32538fb0414547d4337593d1e2c55f/transfo

Good afternoon. Is it possible to add an executing code to the trigger that can check for the presence of installed software on the user's device?

I'd love to have the option of creating a similar forum than this one for our company! Is this something planned in your Roadmap? Speaking of Roadmap, do you have one to share with us? Thanks!

Do i need to publish my app on intercom for API calls?

I'm using the React Native Intercom SDK (versions below) and am getting the following build error: /DEV AppCenter-iphoneos/XCFrameworkIntermediates/Intercom/Intercom.framework/Intercom' does not contain bitcode. You must rebuild it with bitcode enabled (Xcode setting ENABLE_BITCODE), obtain an updated library from the vendor, or disable bitcode for this target. @intercom/intercom-react-native: 4.0.0react-native: 0.70.6Node: 14Xcode: 13 What can I do to solve this?

In our first app launch, we need to ask for permission to send notifications. Even when granted, Intercom push notifications do not work for the app until the user relaunches the app. Using Intercom swift package 12.1.0Using automatic swizzle for enabling intercom push notification handlingHave enabled didRegisterForRemoteNotificationsWithDeviceToken in Application Delegate. Thanks for your help.

Hey there, I want to automatically start a conversation for the user on button click which pre-fills conversation custom attributes to let the support know a internal error id and the failing code part. How can I add these custom attributes to a conversation when the JS api doesn't allow such? Can I somehow get the conversation id to update the conversation attributes via API after creation? Do you see any other option? Will the "JS API" be sophisticated at any time in future?

Hello.We want to report an issue with the ‘@Intercom/intercom-react-native’ for old ios devices (iPhone 5s, iPhone 6). The transition effect is incomplete and it does influence the appearance of the header component in a chat.As a pod dependence, we do use the ‘“Intercom”, ‘~> 10.3.5’' version.

I'm using the REST API to Search for Contacts/Conversations, with filter condition on the updated_at timestamp.  What I need is to find all Contacts having updated_at on 2022-11-09 UTC (i.e 1667952000 <= updated_at < 1668038400, in which 1667952000 is 2022-11-09T00:00:00Z). However, no matter how I build the query, either using the simple equal operator (as per Intercom's doc about search & timestamp), or using the complex AND/OR/</=/> operators, I always get some results having updated_at on 2022-11-08. It looked like to me that when truncating the timestamps to date, the server used my timezone (UTC+10), so instead of giving me results between 2022-11-09T00:00:00+00:00 and 2022-11-10T00:00:00+00:00, it gave me results between 2022-11-09T00:00:00+10:00 and 2022-11-10T00:00:00+10:00. This is an unexpected/unwanted result for me. Is there anyway to fix that?Thanks

Hi, i want to change a lead to a user via changing the role by updating the contact, in the past before the contact model when you converted a lead to user it was optional to copy over the id (external id) if you gave it the email as id, this isn't possible with the contact model.​so in short my problem is:leads always have id'swhen changing the lead to user the id staysupdating the external id to null or empty doesn't remove the id only updates it (with email present)

Is there a callback when creating a ticket with the widget and use the API to add a tag automatically to the ticket ?

I just upgrade to SDK v14. Now, every time a user logs in, I see some debug logging from the Intercom SDK. Looks like some leftover print() calls that were used to test the new color customization features. I verified with the example app that it is indeed the Intercom SDK and not any of my code.#1D7D1D #C1F1C1 #FFFFFF #FFFFFF #000000 #1D7D1D #FFFFFF #1D7D1D #FFFFFF #FFFFFF(Also, thread checker is still complaining about priority inversion in PINRemoteImageManager)

We want to server a 3rd party apps for our customers and we recently have one customer having issue authorizing through OAuth with the Europe region. Since it's hard for us to test this, is there anything we need to do besides changing the authorization url when customers want to connect to a European data region. (E.g. do we need to create different apps with different client Ids and secrets for it?)

i have been trying to solve this problem for a while but can't seem to find the cause. though here and some things i found out the might helpif someone was testing the current versions of the app without deleting the older version before recompiling it keept working.despite working on past versions of the app going back now will lead the the same results. 2b. it's possible the issue was also pressent of older versions of the app without anyone noticing but i have gone back to all versions i have access tothis is only about push notifcations them selfs the rest of the funtions remain funtionalpush notifications send directly from fire base still work like expected.

Hello, Many SDKs allow a URLSession to be injected (and thus configured) into an SDK. Auth0 is such an example. A recent security audit has indicated Intercom is persisting chat information to disk. We'd like to be able to use an ephemeral URLSessionConfiguration on iOS to prevent Intercom from persisting anything to disk. As it stands we have to assume Intercom uses URLCache.shared and clear that manually, which is a non-ideal workaround. Can you please allow for URLSession to be specified by the app implementing the SDK?

I have the same values in tags and segments, I just need to be able to see this info on the lead record but cant figure it out!Any ideas?

I am getting this message in settings: "Intercom isn’t installed for your Android app yet" . In the iOS portion, I have the correct message: "Intercom has been installed in your iOS app". I have followed the instructions on adding the latest React Native wrapper and the `displayArticle` method works as expected. On Android, this method will display a white screen with a message similar to "Something went wrong, try again". Is there a solution to this issue?

Ever since the update of the Intercom Inbox, our Timer wasn't there. We are having some delays in receiving our inbound chats as well on our website.

Hi there, We have implemented Intercom in our SaaS-platform. Our goal is to reliably track users and use the product tours feature. We don't currently use the messenger. The platform is a SPA with only signed in users and we did our installation in accordance with the docs. It's been succesful and we have seen users being tracked. However - we have been tracking our users' login actions using our backend as well, and this way we see that only a fraction of our users is being tracked. Differences vary but no more than 25% of real users seem to be tracked. We know that our original stat is correct because we have examples of users signing in and being tracked correctly by us, but not appearing within Intercom. We suspect that intercom may be blocked with our users somehow, but the fact that this happens to most of our users has us concerned. Does anyone have experience with this, and are there any known workarounds?

Can you trigger a custom bot via URL rather than by clicking an element? We want to link to it directly from the product to trigger the custom bot.

Is there anyway to connect intercom to twilio? I would like to connect the two so that support center operators can send SMS from inside intercom

Our app uses a webview on iOS.We enabled app-bound domains (https://webkit.org/blog/10882/app-bound-domains/). Since then, we can no longer open any article on Intercom, as it uses WKWebView. Even when we include the domain intercom.help in our allow-list, it still does not work. Our belief is that you do not correctly set "limitsNavigationsToAppBoundDomains" on your WKWebviewConfiguration. We tried to investigate your source code, but we noticed you only provide a binary (not the actual source code).  This is how it looks like. Upon inspection with Safari DevTools, you can verify that intercom.help has loaded (you can read the HTML), but it is not presented. We suppose there is a communication between the native code and the webview that got broken. This is critical for our application. When should I be expecting a reply from your technical team?

Is it possible to append user information to the Slack message when a new user is created ? We currently send a notification when a new user signs up. The info that is currently being sent is the user's Name e.g. "John Daniels". While this is great, it's not super informative. It would be great to be able to append info or even change the info (to an email address for example) so we can quickly see who they are linked to etc. Anyone do this already ? Thanks!