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HiDoes the integration pass customer phone numbers to Intercom?All of my Shopify customer on Intercom are without a phone number.

Hello, suddenly my whatsapp integration stopped working and it only shows me this message but it doesn't specify what the problem is.

Hello Team,We have used the post feature to send feature updates to iOS customers. (Enabled push notification) Only a few of them have received notifications and most of them don't. (especially in terminated state/killed state) But after opening the app, They could see the post. Post referred - https://app.intercom.com/a/apps/fjguqlbd/outbound/post iOS intercom SDK used 12.1.1. Tested in iPhone with OS Version 16.0.3   

I think I found a bug, maybe someone has an explaination or fix for it? Upon pushing a button with a certain `component_id` my application performs a 1-2 API requests: 1) If `params[:contact][:role]` is a visitor I'll first convert them to a user through:POST https://api.intercom.io/visitors/convert { visitor: { user_id: params[:contact][:external_id] }, user: { email: "john.doe@example.com" }, type: "user" }2) Then I'll start a conversation:POST https://api.intercom.io/conversations { from: { type: "lead", id: lead_id }, body: "I have a question about my order 1001. My email address is john.doe@example.com." }The `lead_id` is: - either from `params[:contact][:id]`, if the `params[:contact][:role]` was `lead`- or from the `id` included in the response body of the first request  However as you see from the following demonstration it seems the created conversations never gets linked to messenger session of th

Has anyone found a way to bulk create Salesforce cases from already closed conversations? I have 7 years of conversation data that I want to log to cases so it can reflect in our customer health dashboards.

I would like to connect the Search Term in Google Ads to the users. I know we can use the UTM tagging. But we use auto-tagging. So can we use a combination of the GCLID and UTM, or is there another solution?    

mapping:I'm trying to add intercom as a destination from Segment, to send data about users signing up. My goal is to use "Sign up" events as a trigger for sending outbound emails in Intercom. In Segment, I've added Intercom Cloud Mode (Actions) as the destination.  This is the error I'm getting when sending a test event (response from Intercom Cloud Mode):{"type":"error.list","request_id":"0004a9f3p9cnvnicnu0g","errors":[{"code":"not_found","message":"User Not Found"}]} this is the test event:{ "channel": "server", "context": { "library": { "name": "analytics-java", "version": "3.3.1" } }, "integrations": {}, "messageId": "4b5e747e-4df9-42f9-a8a6-eb890815b8cc", "originalTimestamp": "2022-12-01T18:27:52.103Z", "projectId": "3nsx

We got a crash at the method `cellForRowAt` of the class `HelpCenterSearchViewController`with Intercom 10.4.0.I did not find any explicit fix relative to this crash in the latest versions released.Can you help me on that ?Thanks!

I realize this is highly contextual and depends on a host of factors, but I'm wondering if there are some rough benchmarks against which I might compare our Help Center's SSRR. Is there an industry standard, e.g., or a number that Intercom uses internally to give customers a target to aim for? At Lessonly by Seismic, we've achieved a SSRR of roughly 87% YTD, which seems very good to me! But again, I have no basis for comparison.

This would help us assess the context the user is in when asking the question. App context is not enough. It seems like a bad work around to add these values as the conversation has already been initiated (ref. the endpoint where you already have a conversation id).

I saw import history but I don't see any columns that provide uploader name. Do we have way to know? https://www.intercom.com/help/en/articles/177-import-your-user-data-into-intercom#:~:text=Events%20API.-See%20your%20Data%20Import%20History,-You%20can%20see

I am trying to merge the lead and user having the same mail-id, I don't want the user to log in to the site as it will not serve any purpose, we are using a mobile app for that part. However, the issue I am running into is as soon as I call the API to merge the lead and the user, the service user (on the website - lead) is not able to chat or send any messages, is there any way to continue talking even after merging them? Is there any way to achieve this without losing the ability to chat after the merge?

Hiya, I'm trying to set up auto follow-up to unresponsive conversations, and when I felt that it's all done, I hit a brick wall. Created custom actionCreate inbox rulesAutomation workingNow the issue that I have is that the system sends out auto follow-up messages as per the rules at any time in the journey (ours takes 12 hours), and that means that customers can receive a notification/email from us at 2AM in the morning to let them know they've been responsive. I am trying to figure out a way to trigger the rule during office hours only (which I can do via inbox rules), but also re-trigger the rule when the office re-opens, so it applies the auto follow-up again to conversations due to receive a reply. Has anyone tried anything similar and can support? Hope it makes sense. Cheers

We basically want to automate a certain support related banner messages to our CI/CD pipelines. For example when the new release is being build, we want to be able to programmatically set a banner message (from a list of templated banner messages) that the release is about to happen and once the release is finished and deployed, we want to be able to again programmatically via some api remove that earlier banner message. Thank you.

Hello! We are trying to set up push notifications for the iOS mobile app that we are building. We have performed all the steps described here:https://developers.intercom.com/installing-intercom/docs/ios-push-notifications/p> Our app requests user's permission to send push notifications, and we are able to see the correct "push notifications enabled" setting in Apple Settings, so we know that requesting permissions works.At the same time when I look at user profiles in Intercom, all users have "Enabled push messaging" property set to "Unknown", and so we are not able to send push notifications from Intercom. Has anyone experienced this issue before? Anything we are missing in the configuration? Thanks in advance!

I managed to have push notifications working in our Expo EAS app with `@intercom/intercom-react-native` library and `config-plugin-react-native-intercom`. They are working fine, but:when I answer a customer form Intercom chat dashboard the push notification subject is my Intercom user name and the body is only a couple of words that I wrote the message to customer. Can I customise the push notification to something like: subject - "Company Name:, body - "Hey, Company Name just sent you a message, please check it out" ?

This makes no sense, a week ago I set one of our mobile carousels to trigger every minute to help debug and test in our development environment, today when I try to do it an error says "a message can only be sent every hour".  Something is broken there.

I have a set of email IDs that I maintain in a Google sheet. When I trigger I want the value of last seen to be updated to a Google sheet? Is it possible?

I am getting above error while 'Rebuild' a project. AGPBI: {"kind":"error","text":"Can't determine type for tag '<macro name=\"m3_comp_bottom_app_bar_container_color\">?attr/colorSurface</macro>'","sources":[{"file":"/Users/brittognanaraj/.gradle/caches/transforms-3/bc32538fb0414547d4337593d1e2c55f/transfo

Good afternoon. Is it possible to add an executing code to the trigger that can check for the presence of installed software on the user's device?

I'd love to have the option of creating a similar forum than this one for our company! Is this something planned in your Roadmap? Speaking of Roadmap, do you have one to share with us? Thanks!

Do i need to publish my app on intercom for API calls?

I'm using the React Native Intercom SDK (versions below) and am getting the following build error: /DEV AppCenter-iphoneos/XCFrameworkIntermediates/Intercom/Intercom.framework/Intercom' does not contain bitcode. You must rebuild it with bitcode enabled (Xcode setting ENABLE_BITCODE), obtain an updated library from the vendor, or disable bitcode for this target. @intercom/intercom-react-native: 4.0.0react-native: 0.70.6Node: 14Xcode: 13 What can I do to solve this?

Hello all,  I am wondering if Intercom allows us to have insights regarding deliverability (not sends)? And if this can be seen per domain? I am interested to see the IP health, and also the deliverability of the series that we have in place.  Any insights are much appreciated. Thank you! Regards 

In our first app launch, we need to ask for permission to send notifications. Even when granted, Intercom push notifications do not work for the app until the user relaunches the app. Using Intercom swift package 12.1.0Using automatic swizzle for enabling intercom push notification handlingHave enabled didRegisterForRemoteNotificationsWithDeviceToken in Application Delegate. Thanks for your help.