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2188 Topics
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ПостроениеNew Participant
asked in API & Webhooks
Good afternoon. Is it possible to add an executing code to the trigger that can check for the presence of installed software on the user's device?

Good afternoon. Is it possible to add an executing code to the trigger that can check for the presence of installed software on the user's device?

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Daniel M15
Employee
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Samantha SNew Participant
asked in Intercom Community
Does Intercom plan to release a community forum product?

I'd love to have the option of creating a similar forum than this one for our company! Is this something planned in your Roadmap? Speaking of Roadmap, do you have one to share with us? Thanks!

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AbhinandanNew Participant
asked in API & Webhooks
Do i need to publish my app on intercom for API calls?

Do i need to publish my app on intercom for API calls?

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Racheal
Intercom Team
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User2045New Participant
asked in Mobile SDKs
Intercom does not contain bitcode

I'm using the React Native Intercom SDK (versions below) and am getting the following build error: /DEV AppCenter-iphoneos/XCFrameworkIntermediates/Intercom/Intercom.framework/Intercom' does not contain bitcode. You must rebuild it with bitcode enabled (Xcode setting ENABLE_BITCODE), obtain an updated library from the vendor, or disable bitcode for this target. @intercom/intercom-react-native: 4.0.0react-native: 0.70.6Node: 14Xcode: 13 What can I do to solve this?

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BehramNew Participant
asked in Reporting
Deliverability insights based on user domain

Hello all,  I am wondering if Intercom allows us to have insights regarding deliverability (not sends)? And if this can be seen per domain? I am interested to see the IP health, and also the deliverability of the series that we have in place.  Any insights are much appreciated. Thank you! Regards 

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Employee
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NarathNew Participant
asked in Mobile SDKs
In our iOS Swift app, Intercom push notifications do not work on the first launch, but do on future launches

In our first app launch, we need to ask for permission to send notifications. Even when granted, Intercom push notifications do not work for the app until the user relaunches the app. Using Intercom swift package 12.1.0Using automatic swizzle for enabling intercom push notification handlingHave enabled didRegisterForRemoteNotificationsWithDeviceToken in Application Delegate. Thanks for your help.

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Douglas GNew Participant
asked in Reporting
Crash when opening intercom (Android SDK)

Today we start receiving reports of crashes when intercom is opened, it seems to be something to do with a API response: Stacktrace received:java.lang.ClassCastException: java.lang.Class cannot be cast to java.lang.reflect.ParameterizedType at retrofit2.HttpServiceMethod.parseAnnotations(HttpServiceMethod.java:46) at retrofit2.ServiceMethod.parseAnnotations(ServiceMethod.java:39) at retrofit2.Retrofit.loadServiceMethod(Retrofit.java:202) at retrofit2.Retrofit$1.invoke(Retrofit.java:160) at java.lang.reflect.Proxy.invoke(Proxy.java:1006) at $Proxy2.getHomeCardsSuspend() at io.intercom.android.sdk.api.MessengerApi$DefaultImpls.getHomeCardsSuspend$default(MessengerApi.kt:181) at io.intercom.android.sdk.homescreen.HomeViewModel$onUiCreated$1.invokeSuspend(HomeViewModel.kt:60) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.k

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Daniel M15
Employee
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User2514New Participant
asked in API & Webhooks
Can I automatically populate values for conversation attributes based on a button click?

Hey there, I want to automatically start a conversation for the user on button click which pre-fills conversation custom attributes to let the support know a internal error id and the failing code part. How can I add these custom attributes to a conversation when the JS api doesn't allow such? Can I somehow get the conversation id to update the conversation attributes via API after creation? Do you see any other option? Will the "JS API" be sophisticated at any time in future?

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Racheal
Intercom Team
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User2154New Participant
asked in Mobile SDKs
Bug when using React Native SDKs on old iOS devices (iPhone 5s, iPhone 6)

Hello.We want to report an issue with the ‘@Intercom/intercom-react-native’ for old ios devices (iPhone 5s, iPhone 6). The transition effect is incomplete and it does influence the appearance of the header component in a chat.As a pod dependence, we do use the ‘“Intercom”, ‘~> 10.3.5’' version.

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Racheal
Intercom Team
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User2014New Participant
asked in API & Webhooks
REST API - Weird/incorrect Search results

I'm using the REST API to Search for Contacts/Conversations, with filter condition on the updated_at timestamp.  What I need is to find all Contacts having updated_at on 2022-11-09 UTC (i.e 1667952000 <= updated_at < 1668038400, in which 1667952000 is 2022-11-09T00:00:00Z). However, no matter how I build the query, either using the simple equal operator (as per Intercom's doc about search & timestamp), or using the complex AND/OR/</=/> operators, I always get some results having updated_at on 2022-11-08. It looked like to me that when truncating the timestamps to date, the server used my timezone (UTC+10), so instead of giving me results between 2022-11-09T00:00:00+00:00 and 2022-11-10T00:00:00+00:00, it gave me results between 2022-11-09T00:00:00+10:00 and 2022-11-10T00:00:00+10:00. This is an unexpected/unwanted result for me. Is there anyway to fix that?Thanks

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Oseas
Employee
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KhabirNew Participant
asked in Settings, Security & Permissions
How do I reduce the number of false users?

How do I reduce the amount false users of my software. it's cause me to be charge upwards of $700+ per month? is there a number that I can call to assist me with billing?

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Employee
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Jeffrey HConnector
asked in API & Webhooks
Converting a lead to user without external id

Hi, i want to change a lead to a user via changing the role by updating the contact, in the past before the contact model when you converted a lead to user it was optional to copy over the id (external id) if you gave it the email as id, this isn't possible with the contact model.​so in short my problem is:leads always have id'swhen changing the lead to user the id staysupdating the external id to null or empty doesn't remove the id only updates it (with email present)

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Daniel M15
Employee
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User1997New Participant
asked in API & Webhooks
Is it possible to automatically tag a new ticket created with the Messenger?

Is there a callback when creating a ticket with the widget and use the API to add a tag automatically to the ticket ?

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User2013New Participant
asked in Reporting
My average first response time is higher then my close time. Is there a way to show data for tickets closed with a reply and not just closed?

My average first response time is higher then my close time. Is there a way to show data for tickets closed with a reply and not just closed?

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Robin KNew Participant
asked in Mobile SDKs
I think the developers left some debug logging in the v14 iOS SDK

I just upgrade to SDK v14. Now, every time a user logs in, I see some debug logging from the Intercom SDK. Looks like some leftover print() calls that were used to test the new color customization features. I verified with the example app that it is indeed the Intercom SDK and not any of my code.#1D7D1D #C1F1C1 #FFFFFF #FFFFFF #000000 #1D7D1D #FFFFFF #1D7D1D #FFFFFF #FFFFFF(Also, thread checker is still complaining about priority inversion in PINRemoteImageManager)

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Daniel M15
Employee
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Jennifer CNew Participant
asked in API & Webhooks
Do we need to create multiple oauth apps per data region?

We want to server a 3rd party apps for our customers and we recently have one customer having issue authorizing through OAuth with the Europe region. Since it's hard for us to test this, is there anything we need to do besides changing the authorization url when customers want to connect to a European data region. (E.g. do we need to create different apps with different client Ids and secrets for it?)

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Racheal
Intercom Team
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BasNew Participant
asked in Mobile SDKs
react native push notification stopped working for unknown reasons. any idea's on how to fix it?

i have been trying to solve this problem for a while but can't seem to find the cause. though here and some things i found out the might helpif someone was testing the current versions of the app without deleting the older version before recompiling it keept working.despite working on past versions of the app going back now will lead the the same results. 2b. it's possible the issue was also pressent of older versions of the app without anyone noticing but i have gone back to all versions i have access tothis is only about push notifcations them selfs the rest of the funtions remain funtionalpush notifications send directly from fire base still work like expected.

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Racheal
Intercom Team
User34
User34Connector
asked in Reporting
Is there a way to work out Monthly Active users in Intercom?

What criteria would achieve this?

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Jacob HNew Participant
asked in Mobile SDKs
How to allow configuration of URLSession?

Hello, Many SDKs allow a URLSession to be injected (and thus configured) into an SDK. Auth0 is such an example. A recent security audit has indicated Intercom is persisting chat information to disk. We'd like to be able to use an ephemeral URLSessionConfiguration on iOS to prevent Intercom from persisting anything to disk. As it stands we have to assume Intercom uses URLCache.shared and clear that manually, which is a non-ideal workaround. Can you please allow for URLSession to be specified by the app implementing the SDK?

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Racheal
Intercom Team
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MahakNew Participant
asked in API & Webhooks
How do I sync lead tags and segments to the lead record in SFDC?

I have the same values in tags and segments, I just need to be able to see this info on the lead record but cant figure it out!Any ideas?

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Racheal
Intercom Team
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DresNew Participant
asked in Mobile SDKs
React Native Android isn't working as expected. DisplayArticle method shows a white screen with "Something went wrong". How do we fix thix?

I am getting this message in settings: "Intercom isn’t installed for your Android app yet" . In the iOS portion, I have the correct message: "Intercom has been installed in your iOS app". I have followed the instructions on adding the latest React Native wrapper and the `displayArticle` method works as expected. On Android, this method will display a white screen with a message similar to "Something went wrong, try again". Is there a solution to this issue?

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Racheal
Intercom Team
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Dale MNew Participant
asked in Intercom Community
Is there a way for us to integrate the Timer of Time Doctor 2 in our Inbpx?

Ever since the update of the Intercom Inbox, our Timer wasn't there. We are having some delays in receiving our inbound chats as well on our website.

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Shauna
Intercom Team
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Christine GNew Participant
asked in Settings, Security & Permissions
A teammate has not received her invitation email, but I can't resend the invite or delete the invite sent by our boss in order to resend it. Is there a way to fix this?

Here is what she told me specifically regarding this: "I still have not received an invitation from Intercom. ------ tried sending it again yesterday (several times) and nothing. I've tried signing in (using the work email that the invite was sent to) and it says the account doesn't exist."

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Shauna
Intercom Team
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Bart ANew Participant
asked in Apps & Integrations
Intercom not working for the majority of users

Hi there, We have implemented Intercom in our SaaS-platform. Our goal is to reliably track users and use the product tours feature. We don't currently use the messenger. The platform is a SPA with only signed in users and we did our installation in accordance with the docs. It's been succesful and we have seen users being tracked. However - we have been tracking our users' login actions using our backend as well, and this way we see that only a fraction of our users is being tracked. Differences vary but no more than 25% of real users seem to be tracked. We know that our original stat is correct because we have examples of users signing in and being tracked correctly by us, but not appearing within Intercom. We suspect that intercom may be blocked with our users somehow, but the fact that this happens to most of our users has us concerned. Does anyone have experience with this, and are there any known workarounds?

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MossNew Participant
asked in Reporting
Is it possible to start counting the first response time from the moment on the user writes something in the chat and no longer interacts with the bot?

Hi Intercom Team, our customers can operate with a chat bot before they ask us their first question. For the first response time however intercom is counting the time from the point in time the user first opens the chat. We would like to adjust it to the time the user asks the first question - so the first time the user is not interacting with the bot anymore. is that possible? 😊 And if yes how can we adjuts this in our steering board. Thank you for your help in advance! Kind regards

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Daniel M15
Employee
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