Popular Topics

What's the difference between Overlaid and Embedded in my Tooltips?

Will I get an email notification when my Ticket state changes?

Hi, we are using 'Retrieve a Conversation' for getting full info about conversation. It's a huge load of requests for us, as 'List all conversations' doesn't have 'conversation_part' array. Is there more effective way to get same info in less requests?

is there a way to rotate "Identity verification secret"? I was looking through the docs but haven't found anything.

In the old intercom version we used to have the hotkey (⌘+k) to add links to custom text. In the new Intercom version this is used for general shortcuts. Is there a new hotkey for linking in the new Intercom? 

I noticed that the Intercom update user API creates a new user whenever I call the `user update` with a non-existing user. And this is a behavior I do not want.​I found a workaround on the server side. Using the intercom-client Node library, I first try to fetch the user with the external id using the `users.find` endpoint. And if the user is found, I only then update the user.​However, on the client side, I am using the Intercom JavaScript API, and it seems that I cannot go with the same approach above as there is no `get user` option. So, what would be a good solution to only update the existing users and not create new ones on the client side? 👀

I am experiencing an error when I generate my ipa and open my app on my physical device.In ios case the app closes automatically on android it works fine. I have generated my ipa before intercom and it works perfectly until I integrate the sdk, then ios crashes I have followed the documentation to the letter and also tried making the manual link.Also I disabled  Bitcode because when I was getting the archive the error message recommended to put in NO  Maybe I need an extra step in the ios configuration? Packages:I included some libraries that I am using in my project and they are using native code"@intercom/intercom-react-native" : 4.0.1"react": "18.1.0""react-native": "0.70.5""@react-native-community/geolocation": "^3.0.4""react-native-permissions": "^3.6.1""react-native-reanimated": "^2.12.0""@react-navigation/native": "^6.0.13""react-native-in-app-re

We are unable to view unread messages on the intercom mobile SDK, and the loading spinner just keeps spinning. We have implemented the Intercom mobile SDK, version 7.6.1, but we are still unable to view the unread messages. This works perfectly fine in our Test workspace, and the issue is limited to the main/production workspace. Once I go in and manually read messages on the web interface, they then appear on the mobile SDK.

After installing the mobile SDK to the IOS app, whenever we post a mobile carousel to the app, the external link on the C2A button doesn't work, it only closes the pop-up. Any ideas what can cause this?

We just upgraded from v1.0.1 to v4.0.1 and are getting some errors thrown in production.So far we've only rolled out our iOS release, so that's all the errors we're getting atm.await Intercom.loginUserWithUserAttributes(userProfile)Is throwingError: ERROR - [HTTP 429] - Request failed: client error (429)This is happening for a small, but non trivial, amount of our users.I can't find anything useful in the docs about this error or what might be contributing to it. So far it's limited to iOS v16+, but that might just be coincidence due to the larger % of users on the latest iOS version.

We've added userId to login attributes and also tested this in the examples app always error 409.

Hi all. We are trying to enable the integration with OKTA (firstly for SSO, secondly for SCIM provisioning). The problem we are facing is due to the fact that we have enabled a TEST workspace (separate workspace ID, separate url -> separate app in OKTA). The issue is the following:* If we enable SSO in OKTA only for the primary (production) workspace - the users will be authenticated when going to this workspace. But once they switch to the [TEST] one - they are being redirected to a login page where the are requested to login with their local user/pass (as OKTA cannot authenticate them).  COMPLICATIONS:1. If we create a second app in OKTA for the TEST workspace - the authentication will most probably work, but we will be facing other problems on OKTA side (having to administer 2 apps, 2 set of user groups and respectively - having to add/remove people from both apps).While at the same time the user base on Intercom is one for the both workspaces (the primary and the TEST one) and t

I'd like to show Mobile carousel to anyone who downloads and uses your app for the first time. (like onboarding screen - but only one time). And I followed this one to add mobile carousel in my app.And i can trigger mobile Carousel from button click action. However what i'd like to get is to trigger automatically and immediately after user launch very first time. But seems it's not working. I not sure did i miss something or something wrong with my configuration. Please help to suggest to archive this. Thanks. 

I have a couple of feature requests. First one is a small one but a small UI change each of my teammates ran into. It would be nice to be in the Inbox and not have to be "stuck" in a chat, meaning you have to be viewing any active chats when in that window. There have been many times when me and my co-workers clicked the Close button on the chat thinking it would just close the window.Second, It would be nice to have an exact timestamp on the chat messages because anything over an hour just specifies the timestamp in hours or days which is not very helpful for reviewing chat times for certain purposes.

Being a multi tenant SaaS, we need to be able to ask the user for a piece of data, similar say to how the Google App asks for UA so that we can identify them at our handler. How can we specify/craft this settings form for our app? The docs don't seem to highlight this aspect. Thank you!

Can we create a report for companies that will churn? For example, if they have 10 active users and none of them are logging in, can I see that? Is it possible to create a report that shows companies that have users who have not viewed certain pages?

When building the last 4.0.0 release with "react-native": 0.70.5 we're getting this conflict about androidx.appcompat:appcompat:1.1.0. ` Could not determine the dependencies of task ':app:mergeReleaseNativeLibs'. Could not resolve all task dependencies for configuration ':app:releaseRuntimeClasspath'. Could not resolve androidx.appcompat:appcompat:1.1.0. Required by: project :app project :app > project :react-native-screens project :app > project :react-native-screens > com.google.android.material:material:1.6.1 > Cannot find a version of 'androidx.appcompat:appcompat' that satisfies the version constraints: Dependency path 'app:app:unspecified' --> 'androidx.appcompat:appcompat:1.1.0' Dependency path 'app:app:unspecified' --> 'com.facebook.react:react-native:0.70.5' (releaseVariantDefaultRuntimePublication) --> 'androidx.appcompat:appcompat:1.4.1' Dependency path 'app:app:unspecified

Hello, I have the email address of someone and I'm looking for the company_id of the guy I can retrieve the contact easily, but in the output, I have an ID for his company like this : 63a023d904b20e0a05bb5720 It is the Intercom-defined id representing the company as described in the DOC. But I need help retrieving the company model based on this. And I need to get the company_id. How Can I get it?  Thanks

We are using your API in our integration. We have been seeing the following error from your API:User not foundThis is happening when we send some events to a userId which is associated to a user before that event. What we want to know is that if this "gap" between both the calls (user created and event tracked) has some minimum requirement or they can be instantaneous. Please let us know if you need more clarifications.Thanks and regards

I am using an intercom API to create an inapp message(https://developers.intercom.com/intercom-api-reference/reference/create-a-message. I expect that user will receive a push notification once a message is created, but no one push comes to the device. But if I create a conversation from the same account from browser I receives a push on the device. What should I do to see a push on the device after creating a message through API?

I want to send welcome​ emails to new users. I want use Amplitude event as a trigger to send the emails. I've set up an Amplitude <> Intercom data streaming via Amplitude's Destinations feature but I'm not sure what to do next. Can somebody who has done a similar setup please help me?

When will Intercom have integration with Google Analytics 4 (GA4) especially as Google Universal Analytics will stop processing new hits July 1, 2023 as per https://blog.google/products/marketingplatform/analytics/prepare-for-future-with-google-analytics/p>

We are trying to upgrade from Intercom 8.x to Intercom 14.0.3 and getting the following error on calling Intercom.client().present(IntercomSpace.Home);2022-12-11 17:54:11.415 13331-13331/com.x.y E/AndroidRuntime: FATAL EXCEPTION: main Process: com.x.y, PID: 13331 java.lang.IncompatibleClassChangeError: Found interface androidx.compose.ui.graphics.drawscope.DrawScope, but class was expected (declaration of 'androidx.compose.ui.graphics.drawscope.DrawScope' appears in /data/app/~~055VLuai5T4CYOE8PxFBWA==/com.x.y-HBBsMBMGuNiKkrQsODOALw==/base.apk) at androidx.compose.ui.graphics.drawscope.DrawScope.drawRect-n-J9OG0$default(DrawScope.kt:410) at io.intercom.android.sdk.m5.IntercomStickyBottomSheetKt$Scrim$1$1.invoke(IntercomStickyBottomSheet.kt:132) at io.intercom.android.sdk.m5.IntercomStickyBottomSheetKt$Scrim$1$1.invoke(IntercomStickyBottomSheet.kt:131) at androidx.compose.ui.draw.DrawBackgroundModifier.draw(DrawModifier.kt:104) at

Hello Intercom. 👋🏻 We're in the midst of finalizing a Frame app integration, and are down to final UI details. One thing we'd like to understand, is if we can configure the width of inputs in the modal that appears. By default, it seems they are constrained to just slightly over 50%, and it looks rough. Lots of wasted space; surely there's a way? Here's what I mean (attached). Full horizontal real estate possible? 🙏🏼  Thanks!Alex

Atlassian Confluence integration as a knowledge base to intercom would be great.Search articles/documents in messenger etcI know there is a "Articles" app in intercom but Confluence has a better hand in my opinion so integration will be a perfect solution.Is there any other way that I can manage? (if integration is not possible)