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1668 Topics

adrianmejias
adrianmejiasNew Participant
asked in API & Webhooks

Default Behavior for Track Event

Intercom(‘trackEvent’, ‘myevent’).on(‘fired’, function () {  // The event has fired.}).on(‘unscheduled’, function () {  // The event rules met but unable to fire based on schedule.});See example above: Is there a way to track an event not firing based on not being scheduled but meeting the rules? (meeting rules but not in schedule to be fired)The reason being that I’m working with javascript where there would need to be default behavior if the Intercom banner doesn’t show.intercom banner → close banner → redirect to url (no banner) → redirect to url

1
Jacob Cox
2 months ago
Jana
JanaActive User
asked in Reporting

Build a custom report based on my custom data attribute

I’ve been building my own CSAT bot, as suggested in the Help Center. There it saysTo report on your own configured CSAT workflow, make sure to apply a custom data attribute to your quick-reply buttons.This will allow you to use Custom Reports to report on your own configured CSAT, segmenting conversations by ratings and exporting the raw data to calculate your CSAT scores.I am saving the responses to a custom data attribute, but cannot figure out how to set up a custom report that can analyse this data. In the report set-up, there doesn’t seem to be an option for this. Has anyone managed to do that/can tell me how it works? I couldn’t find the answer on the Help Center.

2
U
2 months ago
C
ChelseaRentPrepNew Participant
asked in Reporting

Schedule Report Feature

Are there plans to eventually include the “schedule a report” function on all reports?

1
C
2 months ago
C
Corrie Hermans-WebsterConnector
asked in API & Webhooks

How can I block specific users from being counted towards my MAU/ Blacklist domains

We create a lot of test accounts to test things in our app that have absolutely nothing to do with Intercom. However, every single one of these test accounts counts towards our MAU in Intercom. Has anyone created a custom code or other workaround to block these users from showing up at all? I previously asked support if there was anything and they said I would have to build this myself. We have a test environment, but these test accounts occur on our production environment as well.  Honestly, it is very upsetting since I know competitors allow you to blacklist certain domains within your settings so none of your data is disrupted by your internal tests. 

3
D
2 months ago
I
IR Support teamNew Participant
asked in Reporting

Nonclickable Download file button

Hello guys,I cannot download CSV reports from Intercom since yesterday. The Download file button is nonclickable. Support can’t help. They keep suggesting clearing cache and cookies or Incognito mode. All of my colleagues have the same issue. I know it’s not the end of the month but maybe someone tried to download reports already. Is this my account-related or a mass issue? It’s definitely has nothing to do with the browser cause we tried different devices and browsers. Thanks.  

1
I
2 months ago
N
Nathaniel AkubuoNew Participant
asked in API & Webhooks

Getting 404 when creating a conversation

I’m trying to create a conversation with https://api.intercom.io/conversations REQUST BODY:{    "from": {        "type": "contact",        "user_id": "123456789"    },    "body": "Hello"},HEADER PARAMETERS:Intercom-Version: 2.10Authorization: Bearer <access_token> RESPONSE:{    "type": "error.list",    "request_id": "0002sf5fchfdlt2eus20",    "errors": [        {            "code": "not_found",            "message": "User Not Found"        }    ]} Could I be missing something? 

1
bernice
2 months ago
A
Aly GrindallNew Participant
asked in Apps & Integrations

Is there an option to disconnect Lead syncing from Intercom to Salesforce?

Can I tell Intercom to stop syncing Leads to Salesforce and only sync Contacts? Context is we have a SFDC integration with Calendly. We have Leads being submitted through Calendly then following to SFDC and assigning the applicable Lead Owner. The issue is that Intercom data will override the Calendly > SFDC data and will change the Lead Owner.

1
Jacob Cox
2 months ago
G
GiMeoNew Participant
asked in API & Webhooks

Clarification on Conversation ID Handling During Lead-User Profile Merge

Hello Intercom Community,I am currently designing an ETL job to ingest daily customer conversation data from Intercom and have a specific question regarding the merging of lead and user profiles, as documented here: Merge Lead and User Profiles.When a lead profile is merged with a user profile and the lead's conversations are transferred to the user's profile, how is this process implemented in the background regarding the conversation_id and the intercom_id of the transferred conversation? Specifically, are the conversations from the lead profile:Copied as new conversations with new conversation IDs [conversation_id], but now associated with the user's Intercom ID [intercom_id]? Or is the existing conversation (originally under the lead's profile) simply updated to reflect the user's Intercom ID [intercom_id], retaining the original conversation ID [conversation_id]?Understanding this process is important for my ETL design. If conversations are copied as new with new conversation IDs

4
Jacob Cox
2 months ago
K
Kurtis MeyerNew Participant
asked in Apps & Integrations

Jira for Tickets Integration (not just conversations)

Hi TeamI have been testing the integration of Jira into Intercom.   I can see that the integration is for conversations, however not tickets?  Currently when a user reports a bug, we create a ticket tracker that can have multiple conversations associated.  We would love to see this ticket tracer then been linked to Jira, so the development team can work on it, and only have one touch point in JiraCurrently, if 5 customers report the same bug, it means 5 Jira Bug reports, when it is actually only one for the development team.How does everyone handle this? Besides manually. Thanks in advance Kurtis (Australia)

3
Jacob Cox
2 months ago
I
Intercom AdminNew Participant
asked in Apps & Integrations

setDOMStorage enabled in Android sdk

Our app uses intercom Andorid sdk and intercom Android sdk uses setDomStorageEnabled(true) that is reported as a security concern for our app.The DOM storage control is set to true, which allows the application to store page elements that could include user sensitive information. Setting the DOM Storage value to false will prevents local storage from being used. The setDomStorageEnabled flag found to be TRUE in the following class io.intercom.android.sdk.sheets.SheetWebViewPresenter We are using the version 12.3.0 of Android sdk in our app, could you please let us know if this behavior has changed in any of the recent versions of the sdk or if setDOMStorage is still enabled  in intercom sdk what kind of data is stored in local storage?   

1
Jacob Cox
2 months ago
M
mdermanNew Participant
asked in Reporting

How to measure team capacity with multiple chats at once

Hi everyone, I am trying to do some in-depth analysis of my team’s capacity by looking at historical volume data. The challenge I am facing is that each support agent on the team can have up to 4 chats going at a time, so it’s not as easy as taking the total number of chats and multiplying by the average resolution time—I need to somehow represent in the math the possibility of multiple chats overlapping. Has anyone ever tackled this type of analysis before? How did you approach it? Thanks!

4
Jacob Cox
2 months ago
R
Ryan L13New Participant
asked in Mobile SDKs

Has anyone managed to use the SDK's with expo?

I'm trying to integrate the SDK's with our react native app that uses expo. The only comment about it on this forum is to try this Expo Config Plugin. I've followed the directions like so:I have Expo SDK 45.I Installed expo-cli@4.4.4I Installed @intercom/intercom-react-native@3.0.4 I followed this article which explained how to get my keys and run it in the app with this import. import Intercom from '@intercom/intercom-react-native';  But I get this error: TypeError: null is not an object (evaluating 'IntercomEventEmitter.UNREAD_COUNT_CHANGE_NOTIFICATION') I searched this error and found a discussion where the only person who said they could get things to work ended up ejecting expo. This is something we are unwilling to do. If we cant get this to work we cant use intercom.  Do I have to eject expo to get this to work?With this package installed, how do I access and initialize intercom?

2
R
2 months ago
J
Jazmin JConnector
asked in Apps & Integrations

Can I install Intercom on an Expo mobile app?

I am looking information to integrate our app (built under expo) with Intercom. I really appreciate any information or documentation

8
R
2 months ago
K
Kent NugentNew Participant
asked in Apps & Integrations

JIRA integration

 There are some required fields which are not supported for this issue type. Do you mind helping me understand the process to linking up our JIRA instance with Intercom so we can create as well as link issues direct from Intercom?

1
E
2 months ago
G
Graham CoxNew Participant
asked in Apps & Integrations

Installing Typeform App issue

Hi I seem to be stuck in a perpetual loop installing Typeform into Intercom Messenger. If anyone can shed any light I’d be very grateful. Please see short video below. https://www.loom.com/share/6de57344e72c4e49b6859856490ab148 Thanks. Graham

2
E
2 months ago
J
jasonNew Participant
asked in Mobile SDKs

Android / React Native SDK Crashes on latest versions: java.lang.IllegalStateException: No OnBackPressedDispatcherOwner was provided via LocalOnBackPressedDispatcherOwner

We are seeing the following crashes on Android only when upgrading to Version 6 of the React Native SDK. iOS works fine: 1-07 12:50:31.668 21555 21555 D AndroidRuntime: Shutting down VM11-07 12:50:31.672 21555 21555 E AndroidRuntime: FATAL EXCEPTION: main11-07 12:50:31.672 21555 21555 E AndroidRuntime: Process: com.neuropeakpro, PID: 2155511-07 12:50:31.672 21555 21555 E AndroidRuntime: java.lang.IllegalStateException: No OnBackPressedDispatcherOwner was provided via LocalOnBackPressedDispatcherOwner11-07 12:50:31.672 21555 21555 E AndroidRuntime: at androidx.activity.compose.BackHandlerKt.BackHandler(BackHandler.kt:97)11-07 12:50:31.672 21555 21555 E AndroidRuntime: at androidx.navigation.compose.NavHostKt.NavHost(NavHost.kt:212)11-07 12:50:31.672 21555 21555 E AndroidRuntime: at androidx.navigation.compose.NavHostKt.NavHost(NavHost.kt:129)11-07 12:50:31.672 21555 21555 E AndroidRuntime: at io.intercom.android.sdk.m5.helpcenter.HelpCenterScreenKt.HelpCenter

3
bernice
2 months ago
L
LaurentNew Participant
asked in Mobile SDKs

App is crashing when starting on iOS 13 devices

Hello, I wanted to report to you a problem we faced recently.Our application is crashing when it's starting on iOS 13.We are using the Intercom SDK version 16.1.2.We installed this one with Cocoapod.It seems the SDK is referencing one Library that is available for iOS14+UniformTypeIdentifiershttps://developer.apple.com/documentation/uniformtypeidentifiersDid you also experience the same issue?I noticed the SDK should support iOS 13 in the podspec file: https://github.com/intercom/intercom-ios/blob/master/Intercom.podspecCrash log:Termination Description: DYLD, dependent dylib '/System/Library/Frameworks/UniformTypeIdentifiers.framework/UniformTypeIdentifiers' not found for '/private/var/containers/Bundle/Application/33855C68-5037-413A-B790-77EB65129A22/Qonto.app/Frameworks/Intercom.framework/Intercom', tried but didn't find: '/System/Library/Frameworks/UniformTypeIdentifiers.framework/UniformTypeIdentifiers' '/System/Library/Frameworks/UniformTypeIdentifiers.framework/UniformTypeIdenti

6
aykut.aydin
2 months ago
S
SproutSocialNew Participant
asked in API & Webhooks

Intercom.initialize Causing ANR's 15.1.4

Hi, we’re running into an issue with ANRs on our application stemming from the initialize call on the Intercom SDK.We are currently using 15.1.4 of the Android SDK with the following code used for initialization:Intercom.initialize(this, INTERCOM_API_KEY, INTERCOM_APP_ID);I have updated the SDK to 15.5.1 but we haven’t had time to collect data,  I am wondering if this will suffice, I didn’t see anything the latest or previous release notes that would indicate so. Below is the exception from firebase : main (runnable):tid=1 systid=3084        at io.intercom.android.sdk.errorreporting.ExceptionParser.<clinit>(ExceptionParser.java:11)       at io.intercom.android.sdk.errorreporting.ErrorReporter.create(ErrorReporter.java:18)       at io.intercom.android.sdk.Injector.getErrorReporter(Injector.java:319)       at io.intercom.android.sdk.Injector.getLifecycleTracker(Injector.java:310)       at io.intercom.android.sdk.Injector.initWithAppCredentials(Injector.java:135)       at io.interco

1
Jacob Cox
2 months ago
J
JPIntoNew Participant
asked in Mobile SDKs

[Android] Android Sdk Crash failing to resolve LocalSoftwareKeyboardController

Integration with the sdk seems to work but when I navigate to the messaging screens it crashes immediately  java.lang.NoClassDefFoundError: Failed resolution of: Landroidx/compose/ui/platform/LocalSoftwareKeyboardController;                                                                                                        at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreenContent(ConversationScreen.kt:240)                                                                                                        at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreen(ConversationScreen.kt:119)                                                                                                        at io.intercom.android.sdk.m5.navigation.ConversationDestinationKt$conversationDestination$5.invoke(ConversationDestination.kt:79)                                                                                                      

7
Jacob Cox
2 months ago
M
mitren-usapathNew Participant
asked in API & Webhooks

Error "Query body must contain a query hash" when searching contacts

Hello,I trying to search by using the “POST /contacts/search” API. If I call the API from either POSTMAN or form the JSON as string, everything works fine. But when I trying to serialize an object to JSON and call the API, I get the error “Query body must contain a query hash”.This is from .NET API.Scenario which worksvar json = JObject.Parse($@"{{    ""query"": {{        ""operator"": ""AND"",        ""value"": [            {{                ""field"": ""email"",                ""operator"": ""="",                ""value"": ""{email}""            }}        ]    }}}}");var jsonStr = json.ToString();var postData = new StringContent(jsonStr, Encoding.UTF8, "application/json");using (HttpResponseMessage response = await httpClient.PostAsync($"/contacts/search", postData)){ … }Scenario which results in the errorvar searchQuery = new IntercomSearchQuery{    Operator = "AND",    Value = new List<IntercomSearchValue>    {        new IntercomSearchValue        {            Field = "email

1
E
2 months ago
Diana Tripac
Diana TripacSenior Community Program Manager
asked in Post-Event Q&A

Allow required fields for Tickets Creation in Workflows?

Asking on behalf of the user 👉 “Is it on the Road Map to allow required fields for Tickets Creation in Workflows?”

1
bernice
2 months ago
Diana Tripac
Diana TripacSenior Community Program Manager
asked in Post-Event Q&A

Reports to compare YOY statistics?

“Are there reports to compare YOY statistics?”

1
bernice
2 months ago
Diana Tripac
Diana TripacSenior Community Program Manager
asked in Post-Event Q&A

Fin question

“Is there a timeline for FIN kicking in with SMS's sooner than email or around the same?”

1
bernice
2 months ago
O
orcunNew Participant
asked in Mobile SDKs

[Intercom SDK v15.6.0] CRASH - Caused by: java.lang.ClassNotFoundException: Didn't find class "androidx.paging.Pager"

Hi, After updating to latest android sdk version (15.6.0), there's a crash when user clicks 'Send us a message' or 'Messages' Button. I attach crash logs below  java.lang.NoClassDefFoundError: Failed resolution of: Landroidx/paging/Pager; at io.intercom.android.sdk.m5.inbox.InboxViewModel.<init>(InboxViewModel.kt:44) at io.intercom.android.sdk.m5.inbox.InboxViewModel.<init>(InboxViewModel.kt:30) at io.intercom.android.sdk.m5.inbox.InboxViewModel$Companion$factory$1.create(InboxViewModel.kt:109) at androi

1
bernice
3 months ago
R
retention analytics reportsNew Participant
asked in API & Webhooks

Why the Intercom Webhook topic conversation.rating.added doesn't include the rating and remark?

Hello, I’ve successfully subscribed my url to the conversation.rating.added topic, and I’m getting the data.However, I’ve noticed that the conversation_rating object which is supposed to contain the “rating” and “remark” is always null.How can I get the “rating” and “remark” directly from the webhook each time a rating is added to a conversation? Thanks!

3
R
3 months ago
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