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I’ve tried everything in the doc and through other posts, but  just can’t seem to make this work. The message just doesn’t display at the bottom of the page.

Hello, I need to create a custom report in intercom utilizing the “Adjusted conversation handling time” metric, which I understand is currently in beta.  When searching for a metric, this option is not available. I can only find the regular “conversation handling time”. Am I missing something?   

We are experiencing an issue where conversations started via the JavaScript Messenger are not being associated with the company object provided during initialization. While the session ping correctly identifies the active_company_id, the resulting Conversation object via the REST API doesn’t returns companies at all.Steps to Reproduce: Initialize the Intercom Messenger using the window.intercomSettings snippet. Provide a valid user_id, user_hash (Identity Verification), and a company object (including a valid company_id). The Messenger boots successfully; identity_verified is true. Start a brand new conversation as the user. Fetch that specific conversation via the REST API (GET /conversations/{id}). Expected Result: The companies/company_id field in the Conversation JSON response should contain the company object passed during initialization.Actual Result: The companies field is either missing.Technical Context: Identity Verification: Enabled. The user_hash is generated correc

I have installed the Salesforce AppI have all fields syncing between contacts, accounts etc.I have setup the “Maintain lead and account ownership” section and it maps all the right Salesforce users with Intercom users. But….The only field it will not update in intercom is the user/lead owner. This is the one field I need so new conversation are assigned to the correct person. Has anybody come up against this before?  

Hi everyone,I’m seeing a strange issue with how intercom handles some external links shared inside messages and help center articles. One example I ran into was when a user tried to open a page related to the daily telenor quiz.When the link is clicked from an intercom message, some users either get a blank page, a blocked redirect, or the page opens without loading its scripts properly. If they copy and paste the same link into the browser directly, it works fine, which makes me think Intercom’s link handling, tracking, or iframe behavior might be interfering with how certain sites load.I’m wondering if this is caused by security headers, https enforcement, or how Intercom wraps outbound links for tracking. Could things like csp, mixed-content blocking, or redirects affect third-party pages that weren’t designed to be opened inside embedded or tracked links?Has anyone dealt with similar problems when linking out to external tools or informational pages from Intercom, and is there a re

I want to connect the Twitter channel with Intercome, but we need to see how it will happenhow the massaging appearhow will it reflect on the reportcan I send or receive massaging from it or not 

Hi Team,I’m Prakash Hinduja, a consultant and advisor based in Geneva, Switzerland (Swiss) , specializing in crypto, renewable energy, and gold investment. I’m currently looking to integrate the Intercom Messenger on my website to improve customer engagement.I’d love to hear from anyone who has experience with this. RegardsPrakash Hinduja Geneva, Switzerland  

Hi team,I'm looking to upgrade @intercom/messenger-js-sdk from 0.0.13 to 0.0.18 in our Angular application, but I can't find a changelog or release notes anywhere.The npm package doesn't link to a public GitHub repository, and there's no CHANGELOG.md in the package.Could you please:Publish a changelog for the SDK (even just in the README)? Or point me to where release notes are documented?This would help developers assess upgrade risk and understand new features. I've done a diff and can see additions like hideNotifications() and whoami(), but official documentation would be appreciated.Thanks!

I’m seeing an issue with a “blur” overlay being left on top of the conversation window when Intercom loads after calling [Intercom presentMessageComposer:NULL] or [Intercom presentMessageComposer:@”text”]This only happens when building on XCode and only when running on iOS 26. Any other combination (e.g. XCode 16 on iOS 26 or XCode 26 on an older iOS version) worksFeels like a race condition in the loading logic perhaps? But hard to investigate as it’s closed source.This happens on intercom-ios versions 16.6.2, 19.4.1 and several in betweenDoes anyone have any information or a workaround?  

We want to add a note to an Intercom conversation but without impersonating an existing admin user. The API docs suggest that to reply with a note, you need:message_type: note type: admin an admin_idWe’re triggering this from within our app and, under certain conditions, want to programmatically append additional context as an internal note. If there’s another way to attach context to a conversation, that could also work.Ideally, we’d post on behalf of a bot or app, but I can’t find anything in the docs that supports this. Impersonating a user feels like a security risk, and creating a dedicated seat for this purpose introduces its own concerns.Is there a recommended pattern for handling this?

Hi Community 👋We’re currently doing a large cleanup of our Intercom workspace — workflows, macros, tags, attributes, reports, roles, permissions, etc. — and we’ve run into a major limitation regarding report access for Admins.Even as Workspace Admins, we cannot see, edit, or delete all reports. Access is limited to only those reports explicitly shared with us. This creates challenges when trying to maintain workspace. For example, if we want to remove or archive a tag or attribute, Intercom blocks the action if it’s used in a report we don’t have access to. That forces us to track down the report owner, request full access, and wait for them to respond — which can take days.The situation becomes even more complicated when report owners are on maternity/paternity leave or long-term leave. Support has informed us that they cannot delete these reports on our behalf, leaving us effectively blocked from cleaning up parts of the workspace.We actually submitted this as a feature request to P

Hello, according to FIN there is no way to merge conversation besides using the UI. Can you confirm if this is true? Merging conversations via api is a crucial part of our workflow. 

Hi,Could someone help me confirm whether I’m using the Intercom report correctly?For one of our clients, we need to generate a weekly report and track ticket follow-ups. Currently, the report only includes tickets that were created during that specific week. However, if I’m waiting for a customer’s response and the conversation is closed the following week, it doesn’t appear in the report.Is there a way to include these tickets in the follow-up, or am I missing a setting in the report?Any guidance would be greatly appreciated 😊Thank you!

The Jira Cloud–Intercom integration was originally set up by a user who has since been deactivated. As a result, the connection between Jira and Intercom is now broken.How can we restore the integration when the original installing user is no longer active?Reinstalling the integration using a service account may risk losing existing conversations, so we want to avoid that if possible.Can the Intercom Support team assist with safely restoring the connection without data loss?

Hi everyone,I’m working on a project where members access a digital membership card ( for users to open support or access perks via a mobile interface). I’d love to understand how other Intercom users are handling similar workflows.Specifically: Has anyone integrated Intercom with a digital membership card or access card system? Are you using Intercom APIs, Automations, or Workflows to update or verify membership info inside Intercom? Any tips on securely syncing member data ( status, expiry checks) so Intercom can display the correct access level or message? I’m excited to learn how others are solving related use cases in Intercom  thanks!

I’d like to see questions my teammates asked Copilot that it wasn’t able to find answers for. Why is this not available in reporting? Visibility on unanswered questions seems like a simple way to identify gaps in our knowledge and content.

We are currently trying to implement a complete ticket tracking system from different channels like email inbox, intercom chats and aircall calls.  We would like to automatically create Hubspot tickets based on Intercom conversations, but have not found a clever way to do that yet. Does anyone have experience on how to do that and would like to share? :)

Anybody achieved to transfer Intercom conversations to a Hubspot Company's profile?

Hi everyone,We’re searching for a reliable method to transfer conversations from Intercom to HubSpot without losing important context. Our support team manages interactions through Intercom, but our sales team primarily uses HubSpot. Unfortunately, this separation often results in missing critical details during lead handoffs.Has anyone found a good solution to keep conversation context intact, either through automated integration or streamlined manual processes? I'd appreciate any tips or recommendations you might have!

Hey everyone We're pulling Intercom data via webhooks into BigQuery for reporting. We need agent roles and job titles, but we're not seeing these fields in any webhook payloads (e.g., conversation events).Before building a separate pipeline to poll the Admins API daily, wanted to ask:Is there a webhook topic that includes admin metadata like role and job_title? If not — how are others keeping admin details in sync? Just polling the API on a schedule?Would love to hear how you've approached this.Thanks!

Hi all,  I've just set up the HubSpot app so it can send Intercom leads and conversations into our HubSpot account.  The leads are sent over perfectly. However, no conversations are being sent at all.  I've been following the documentation here: https://www.intercom.com/help/en/articles/2128216-hubspot-app-send-leads-and-conversations-to-hubspot/p> I've enabled this Intercom activity filter here as well:  But if I create a new conversation in Intercom, it is still not sent to HubSpot. Any help with this would be massively appreciated!  Mike

Hi everyone! 👋Our support team works in Intercom, but our sales and customer success managers use HubSpot. I’m looking for a way to ensure that Intercom conversations are added to customer records in HubSpot automatically.I’ve come across some apps in the Intercom App Store, but I’d love to hear from anyone who’s done this before. Specifically:Are there any integrations you’d recommend? Ideally something that doesn’t require dev work (but if it does, that’s ok) How well do they sync conversations between Intercom and HubSpot? Any tips or best practices to ensure the integration works smoothly?Thanks for reading, and I appreciate any advice you can share! 😊

Hey everyone, I’m running into something odd when sharing longer urls inside intercom chats. For example, when I drop something like https://blxfruitscript.com/redz-hub-blox-fruits-script/ into a reply, sometimes it doesn’t preview properly or users say it doesn’t open on mobile. Could this be related to link formatting, security filters, or message length limits?I’m also wondering if this behavior changes when links are inside automated replies or bots compared to normal agent messages. Any tips on making sure links stay clickable and reliable for users?

Phone details:iOS 26.2.1 iPhone 17 Pro MaxIntercom SDK details:Intercom (19.4.1) @intercom/intercom-react-native (9.5.0)The survey opens, we can go through and fill out the entire survey just fine.Swiping down to dismiss works just fine.However, the dismiss button DOES NOT work.I’ve seen other topics talking about this exact issue but none of them are resolved and just pass the blame to the customer:See images below showing that dimiss button is actually reacting to touch events as proof that it’s not some “overlay issue” and we are using Intercom’s latest official SDK.Would appreciate real engineering investigation on this issue.  Baseline image showing the survey modal, there is no other UI elements that could possibly be overlaying or blocking the modal.Showing the dismiss button is reacting to touch but it does nothing.Shows that swiping down to dismiss still works.