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1953 Topics
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Ashish ANew Participant
asked in API & Webhooks
Can I use a custom email address when creating a message using the API?

Hi, I am creating a message using the intercom API. I'm able to send the request, but the recipient sees the sender of the email as: firstname.lastname@company.intercom-mail.com My question is that is it possible to configure intercom so that when the recipient sees the email address of the sender, it is the same as the actual email address of the admin? Rather than companyname.intercom-mail.com? The curl request is below: curl --location --request POST 'https://api.intercom.io/messages#39; \--header 'Authorization: {Bearer token}' \--header 'Content-Type: application/json' \--data-raw '{ "message_type": "email", "subject": "Email subject", "body": "The body of the text message goes here.", "template": "plain", "from": { "type": "admin", "id": "{admin_id}" },  "to": { "type&

730
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Top Expert ✨
3 years ago
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JorenNew Participant
asked in Intercom Community
My review of Intercom

Intercom review Hey Interconnected members, I just published a review of Intercom on my blog, covering all the different aspects Intercom offers.You can read the review here: https://chatimize.com/reviews/intercom//p> Let me know what you think!

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3 years ago
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Dave R11New Participant
asked in Mobile SDKs
Is it possible to send message to mobile users after they have launched our app?

I work for a company that rents out vehicles. We've introduced a user attribute that displays the license plate of the vehicle that is being reserved. As soon as a user reserves a different vehicle, this attribute changes into a different license plate.  I want to be able to instantly start a chat, or send a message, as soon as this attribute changes. During our tests we were only able to send chats and posts when a user matches the rules at the start of their session when they launch our app, but not after that. Does anybody have any idea on how to send chats, post, carrousels etc. after the initial launch of our mobile app?

1460
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Top Expert ✨
3 years ago
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RajarajanNew Participant
asked in API & Webhooks
Do we have filter support for Count API like we do have for Contacts API(/contacts/search)

Hi, I want to create a dashboard based on different filters from Intercom API. I want to have `session_count` and `signed_up_at` filters in Count API. I tried to figure out from the docs but couldn't find any. Please help on this. Any guidance is welcome

70
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Top Expert ✨
3 years ago
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User401New Participant
asked in API & Webhooks
How could I find custom attributes on webhook?

I created a custom attribute on Intercom and I would like to move it to our CRM (Zoho). How would it be visible on webhook?

410
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Top Expert ✨
3 years ago
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Deepak SNew Participant
asked in Apps & Integrations
LinkedIn connections import to Intercom

Hey I am asking to fellow connectors if you would like to import LinkedIn connections to intercom and put them in campaigns or series.I built LinkedIn automation tool - linkedofy.io and considering potential integrations. Thsnks.​

530
K
Innovator ✨
3 years ago
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User557New Participant
asked in Mobile SDKs
iOS SDK setDeviceToken method crash

Hello, At the moment we use 7.1.0 iOS SDK and we've got hundreds of crashes with Intercom.setDeviceToken(:). However we can't reproduce this crash manually.​What could be wrong? Our method RemoteNotificationsCenter.setDeviceToken(_:) + 101 just pass deviceToken to the Intercom SDK.​​Here is stacktrace:And affected devices:Only once we caught this stacktrace:

1540
Eric Fitz
Employee
3 years ago
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User379New Participant
asked in Mobile SDKs
Why have push notifications on Intercom's iOS app stopped working?

The notifications on Intercoms Conversations iOS app aren't sending anymore - however Android is working fine.

720
Eric Fitz
Employee
3 years ago
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Andy S12New Participant
asked in Apps & Integrations
What are people using to help manage customer support rep tasks and outstanding issues for customers?

Currently using Asana which has no integration and definitely having stuff fall through the cracks!

200
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3 years ago
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User517New Participant
asked in API & Webhooks
Can I send an in-app message to a visitor via api?

Is it possible to send a in-app message to a visitor via api? Before they become a lead or a user. Or, is it possible to convert a visitor to a lead or a user via api then send them an in-app message? I'm trying to trigger an in-app message to a visitor after they fill out a form on my website. We are able to retrieve the Visitor ID using the provide JS and it looks something like this: IntercomVisitorId: [0dd41354-f701-4648-94ca-e24df88dadcc] But I don't know how to use this ID to target the visitor with an in-app message. Thanks!

570
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3 years ago
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Rajesh KNew Participant
asked in Apps & Integrations
Why am I getting an error on initialize request from my app?

I have developed an app for intercom. However on initialize request, i am getting some error. Since the end points are deployed , I want to know how can i debug my intercom app to know where the error is occuring

1030
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3 years ago
Eric Fitz
Employee
Eric FitzEmployee
posted in Intercom Community
Fix-It Friday! (on a Wednesday 😅 )

Fix-It Friday! (on a Wednesday 😅 ) Happy Friday-Wednesday, Connectors! Before we wrap up for the winter break tomorrow, I wanted to give one last shout-out to some unresolved questions in our Community. Do you have the answer for these Connectors? Customising format of email replies through Intercom when forwarding support emailSend an email to a third party connected to the user or lead.What's your experience with the new looping feature? Happy fixing - and happy holidays!

150
Eric Fitz
Employee
3 years ago
Eric Fitz
Employee
Eric FitzEmployee
posted in Intercom Community
Hey Connectors!

Hey Connectors! I want to take this time wish you all a peaceful, restful, enjoyable winter break 😊 The Intercom team won't be online much from December 24th - January 3rd, but there'll still be plenty of opportunities to help each other out in Interconnected! I'm looking forward to coming back in the New Year and working on lots of exciting projects in 2021 - watch this space!

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Eric Fitz
Employee
3 years ago
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MantasNew Participant
asked in Mobile SDKs
Does Intercom have an official Xamarin binding?

Are there any xamarin bindings officialy from the intercom dev team? We're looking to add intercom to our application, we use xamarin native and we would need bindings, would be great to know if there are any available from intercom.

1200
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3 years ago
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User386Active User
asked in Apps & Integrations
Intercom and PagerDuty Integration (via Zapier) question

We use Intercom for Support and PagerDuty for Engineering escalations. I would like to set up a Zap (in Zapier) that triggers when we add a specific tag (ie; Escalation) to a conversation - which would find the on call person. Based on my digging, it looks like there was a bug about 7 months ago that prevented the Intercom API from using the Zapier filters to select a specific tag. Is this resolved (not sure where the bug was)? I noticed an older article here https://www.intercom.com/blog/rapid-response-how-we-developed-an-on-call-team-at-intercom/ that says Intercom uses PagerDuty for their on-call escalations - how do they do that?

2310
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4 years ago
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Rob H13New Participant
asked in Intercom Community
Does anyone have any success in chatting to customers in China? Is there anything in particular you needed to configure or set up to deal with getting through the "Great wall" - any advice welcome

We have had very mixed results mainly with customers managing to start a conversation from within China (not via VPN) over 5G or Wifi but I got not conversation or notification my end (NZ) We also have loakise installed and got chat tranlsated so I assuem other customers may have customers in China too

320
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Top Expert ✨
4 years ago
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User528New Participant
asked in Mobile SDKs
Xcode 12.3 RC compile issue with Intercom.framework

We've been using Intercom.framework in our iOS app for some time without issues. However we're upgrading to the Xcode 12.3 Release Candidate and have encountered a new error which fails our build: Building for iOS Simulator, but the linked and embedded framework 'Intercom.framework' was built for iOS + iOS Simulator. It appears that this latest version of Xcode is validating the original framework binary and well before "strip-frameworks.sh" is called.The error goes away if we manually remove the unneeded architectures from the source fat binary, but getting this right for all build flavours is going to be quite tricky. Are there any known or recommended workarounds? Is there a plan to update Intercom to using .xcframework as that would help this area too?

720
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4 years ago
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MiraNew Participant
asked in Apps & Integrations
How to automatically send the whole intercom conversation to Gmail?

We need to automatically send some conversations from the Custom bot to Gmail. We have set it up via trigger. Whenever the client chooses the specific option for a custom bot, we ask him the details, and then we are closing the conversation and assigning the tag.  As a next step, we have set up in Zapier, that whenever this tag is applied, we send the email to Gmail. The problem is that not the whole conversation is being pulled, in the body field only the very first line of the conversation is being pulled. How to make it to pull the whole content of the conversation?

460
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4 years ago
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rajabdeenActive User
asked in Apps & Integrations
Can I create a Settings page for my app? (Canvas Kit)

In app store page, we can see setting tab. where to configure these components ?

200
R
4 years ago
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Anonymous
posted in Intercom Community
forum.intercom.com

Fix-It Friday! Your regular host-with-the-most @Eric is taking a well earned break so today it’s my turn to highlight a few unanswered questions from this week. Here’s your chance to help out your fellow Connectors and earn some points in the process! Can we have dedicated Custom Domains for the Help Center to help multi-brand support?When does a user or lead become 'active'?https://forum.intercom.com/s/question/0D52G00004gQOUdSAO/images-in-emails-are-not-loading"alt="http://Why are images in my emails not loading? Happy fixing!

80
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4 years ago
A
Anonymous
posted in Mobile SDKs
Your chance to be featured in our Mobile Carousels blog post!

Your chance to be featured in our Mobile Carousels blog post!  Hey Connectors, Beth here from the Intercom content team 👋 We're currently working on a blog post about our Mobile Carousels feature and would love to include some examples of carousels you've been creating, along with the results you've seen since launching them.  We'll be picking a couple of examples to feature in the post, so if you have a Mobile Carousels success story you'd like to share with us, let us know 🙌  @Success Stories​ 

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4 years ago
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Robert S12New Participant
asked in API & Webhooks
Unable to create note- getting 404 error

Hi, I've mostly managed to navigate the Intercom API without issues. However, I'm struggling to create a note. (I'm using Python, but can replicate the issue with curl.) curl https://api.intercom.io/contacts/5f908d5b37fbb4bceed4c97a/note-X POST -H 'Authorization:Bearer *snip*' -H 'Accept:application/json' -d  { "body": "Shiny", "admin_id": "*snip*"} And I get a 404. Basically, https://api.intercom.io/contacts/lt;intercomid>/note doesn't seem to exist. If I change the URL to https://api.intercom.io/contacts/lt;intercomid>/notes then I get a different error - 400, "Body can't be nil" I am on the latest version (2.3) of the API. Can anyone help please? ThanksRobert

1390
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4 years ago
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Suzanne BNew Participant
asked in Apps & Integrations
Why do I get an error message when trying to manually create a lead through the Salesforce app?

Hi Team, We are trying to create leads manually for those we know the name and Email in Salesforce. When in closed conversations we are clicking on the button 'Create Lead' under Salesforce in the Intercom chats. we get error.

140
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Top Expert ✨
4 years ago
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rajabdeenActive User
asked in API & Webhooks
How to get current workspace name?

we can get workspace_id from request body. where we can get the wokspace name? any API available?

950
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4 years ago
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UgoConnector
asked in Settings, Security & Permissions
Why does Intercom handle former employees stats so poorly?

It bugs me enormously why we can't just have employee@wherever.com (deactivated) instead of having them disappear once and for all on Intercom. I can't retrieve my Support team's stats correctly from last month because I removed someone who left the company. Intercom's answer was to change their email and password and leave it there, paying their seat monthly to have access to their information.Does this make any sense to anyone?

220
U
4 years ago
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