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2182 Topics
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John G12New Participant
asked in API & Webhooks
How often does the Segments COUNT parameter update?

My segments are primarily based on user behavior, like, first seen after z date and "has most recent event in past 7 days"  then I query the segments via the API with the count included, like so:get("/segmentID?include_count=true")  but this gives me a non-real time count. It seems to be the count from the last browser session.  So, when I have a new user, I trigger my api call to grab this data and update my dashboards. but the API returns counts as if that new user has not registered. I have to open a browser window with all the segments to get the counts to update.  Is there a timer on which these counts update, or do I have to open a browser to get them to update, or am I doing something wrong?

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TomoyoNew Participant
asked in API & Webhooks
Teams API and adding teammate to Development workspaces

I am using Development workspaces to try out APIs for development of an App.I would like to use Teams API and have some questions related that. 1, Is it possible to add(invite) or delete teammate via API? 2, When I tried to add teammate using Development workspaces, I got the error in the below capture. Is there any limitation to adding teammate in Development workspaces? 

1090
Roy
Top Expert ✨
D
DavidsonNew Participant
asked in Settings, Security & Permissions
Unable to add teammates to developer workspace due to error

Hello! Our team has a developer workspace and we are unable to add new teammates due to an error.  Regardless of whether an inbox seat is assigned or not and which permissions are set, when trying to send invites to the new team member(s), an error message appears: “Cannot convert undefined or null to object”. We have tried different combinations of permissions and having an inbox seat, but the error persists. The invites are not sent and we are stuck on the “Set permissions” screen.  We have also tried creating a new developer workspace and the same error occurs when trying to add the new teammate(s).  There is a corresponding error log in the browser console: /ember/inbox/pricing_migration/migration_states/wmvkgtzf?app_id=wmvkgtzf:1 Failed to load resource: the server responded with a status of 404 () Any help or insights would be appreciated, thanks in advance!

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Roy
Top Expert ✨
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Jason PNew Participant
asked in Mobile SDKs
"Something went wrong"

Hi,  Using the mobile SDK and I have a singular user (at least reported) that gets this screen upon selecting the Intercom button. It happens all the time and is not intermittent (reported at least). Is there anyway to know what is going on here? Without being able to debug locally (I don't have access to their account) I don't even know where to start or if there is a way I can intercept the logs that Intercom might be publishing when its not local 

8530
Eric Fitz
Employee
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User735New Participant
posted in Settings, Security & Permissions
Why is my custom domain not authenticating?

I authenticated the intercom CNAME record but not the outbound CNAME record. They both use the same domain administrator.I also confirmed with my domain provider which is Moniker that is set in a right way. Also, I have waited for the propagation! Help!

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Eric Fitz
Employee
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Erin B11New Participant
asked in Intercom Community
Can we build a forum-style page for our own product similar to Interconnected?

Can we build a forum-style page for our own product similar to Interconnected?

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Kevin Bendixen
Top Expert ✨
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Inter C12New Participant
asked in Apps & Integrations
How do I integrate Intercom with Instagram?

Is there any way to integrate Intercom with Instagram?

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Kevin D14New Participant
asked in API & Webhooks
Can I list company segments through the API?

What's the best way to get a list of company segments from the api? There's only contact segments in the api docs.

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Dimitris TNew Participant
asked in Apps & Integrations
Stripe app shows active subscription for inactive customers

I have connected the Stripe app and for thousands of customers it shows them in Intercom as having an active subscription when in truth they have cancelled long ago.I attach screenshots from what I am seeing in Intercom vs. Stripe. This happens for thousands of users. Also, how can filter in Intercom for MRR > 0? Thank you,Dimitris

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Eric Fitz
Employee
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Helena PNew Participant
posted in Apps & Integrations
Search API doesn't pass 402 error but List conversations does - is this intentional?

When we make a call to the Conversations Search API, it passes the expected errors as listed here: https://developers.intercom.com/intercom-api-reference/reference#http-responses) BUT the 402 error (which is when the user is on a free plan so can't access the API) doesn't come through.  For example, this is what we get for a bad request error: {"type":"error.list","request_id":"003cf6a7obhfbnmt0uv0","errors":[{"code":"invalid_operator","message":"Composite operators must be of type AND or OR "}]}⏎ But we only receive the 402 error if we make a call to List conversations, NOT to Conversations Search. Using the same credentials and app both times. We use version 2.3 of the API. Is this a bug that the Search API is not passing this one 402 error or expected? 

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User692New Participant
asked in API & Webhooks
As an customer success company we need to have some aggregated information regarding conversations per companies. Does REST API support such things?

From COUNTS documentation: https://developers.intercom.com/intercom-api-reference/reference#conversation-counts/p> But main problem here is that this information is not grouped by companies. Is there way to do some aggregation or grouping by company for conversation statistics?

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User722Connector
posted in API & Webhooks
Hi, i can't send reply to conversation via API, but can do it via intercom website. Please, can you see request with this id 003abpt6qlp4obiq78ig and help me?

Hi, i can't send reply to conversation via API, but can do it via intercom website. Please, can you see request with this id 003abpt6qlp4obiq78ig and help me?

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Rodrigo M12Connector
asked in API & Webhooks
Sending a message to company users using webhook

Dear community, hope you all are doing great! I'm looking for the following solution: I'm setting up a workflow in my CRM app that must connect to my Intercom workspace and send a message to the users of a specific company. I'm trying to do this via webhook. The problem is that I have no idea of how can I make this automation. It's been a few weeks that started to work with multi-plataforms connections and I did not learned how to achive a few things yet.  I'll attach the webhook setup screen from my CRM, this may help us to solve the requirement. Thanks a lot for your help, Kind regards,Rodrigo.

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Jack C12New Participant
asked in API & Webhooks
Can I get custom user attributes via API?

In https://www.intercom.com/help/en/articles/179-send-custom-user-attributes-to-intercom,I createdwindow.intercomSettings = { app_id: APP_ID, "book": "ABC" }; How to get the key value pair book & ABC via API?

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Roy
Top Expert ✨
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Jack C12New Participant
asked in Apps & Integrations
App Creation Limitation and API

Hi, Can I create an app via API and how many apps can I create? Thank you

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Roy
Top Expert ✨
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MishaActive User
asked in API & Webhooks
Have anyone experienced fails with webhooks verification?

I have some troubles with webhooks. For unknown reasons Webhook's verification fail for one particular customer. But not for all the time. Sometimes it succeeds (I'd say it fails 1 out of 10 ).Do you have any tips on how to debug this issue? I logged the payload and it doesn't look suspicious. Just a regular user.tag.created event. Here is how I verify webhook```const verifySignature = ({payload, secret, signature}) => { const stringified = JSON.stringify(payload); const calculatedSignature = `sha1=${crypto .createHmac('sha1', secret) .update(stringified) .digest('hex')}`; if (calculatedSignature !== signature) { throw badRequest(`Invalid signature provided`); }};export const verifyWebhook = ({clientSecret}) => async ({params, payload}) => { verifySignature({ payload, //req.body parsed by koa-body secret: clientSecret, signature: params['x-hub-signature'], }); return {id: payload.app_id};};```Thanks in advance for

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Kelly ANew Participant
posted in Settings, Security & Permissions
Domain authentication is failing for one but not both CNAME method authentications

For authenticating my domain, I have successfully authenticated the intercom domain key CNAME but not the outbound intercom CNAME. They both use the same exact process and were set up the same exact way. Anyway, one fails while the other is working.

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Eric Fitz
Employee
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YuriyaNew Participant
asked in API & Webhooks
Is it possible to pull Intercom data (users & companies) through API to fulfil Zendesk ticket fields?

We already have Intercom integrated into Zendesk and it works well. However, we want to achieve another level and automate ticket fields fulfilment.

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Roy
Top Expert ✨
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Matt KNew Participant
asked in Mobile SDKs
Android crashes on ConversationFragment.java

Hello, We've had a load of crashes on our Android app lately that are coming from the Intercom SDK. I've attached the stacktrace below. Hoping to bring some light on this to see if there is a known issue. We haven't updated the Android SDK recently, we're using version 9.1.2.Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'void io.intercom.android.sdk.conversation.ConversationContentPresenter.onProfileScrolled()' on a null object reference at io.intercom.android.sdk.conversation.ConversationFragment$2.onOffsetChanged(ConversationFragment.java:4) at com.google.android.material.appbar.AppBarLayout.onOffsetChanged(AppBarLayout.java:32) at com.google.android.material.appbar.AppBarLayout$BaseBehavior.setHeaderTopBottomOffset(AppBarLayout.java:54) at com.google.android.material.appbar.AppBarLayout$BaseBehavior.setHeaderTopBottomOffset(AppBarLayout.java:2) at com.google.android.material.appbar.HeaderB

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Eric Fitz
Employee
A
Anonymous
asked in Mobile SDKs
Heads up - we’re working on React Native 🥳

Hi folks! I’m Mat, the Product Manager for our mobile SDKs. Just dropping in to share a sneak peak at some work that I think a number of people in the forum will be excited to hear.. we’re working on React Native support 🥳  We’ve started work on a React Native wrapper for our mobile SDKs, and we’re aiming to release it around July. I know not having a supported option for React Native apps has been a pain point for a number of you, so I’m hoping you’ll be as excited about this news as I am! I’ll share more info here as we get closer to the release. For now, here are the headlines: The React Native wrapper should be available around July.It’ll work with the latest versions of our Android and iOS SDKs at the time.The wrapper will be fully supported by us, and we’ll be keeping it up to date with each new release of our mobile SDKs. Below is a gif of a conversation opening from a push notification in a React Native app on Android. As you can see, we’re making good progress. That’s

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Sarah C12Connector
asked in Reporting
Is it possible to report on reassignment between Teams?

I'd love to be able to report on how often cases have to be transferred between Teams. Am trying to figure out a way to add a tag to use to report on this or how to see this otherwise. Am hoping to avoid teammates having to manually add a tag when transferring. Thank you!

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Sarah C12Connector
asked in Settings, Security & Permissions
Is it possible to refresh the Test Environment to match production?

I've just inherited an Intercom instance with pretty robust rules and bots set up. I would love to run some tests on some things in a test environment but do not want to take the time to rebuild everything from production. Can I refresh the test environment to match production? Am okay with losing everything that is currently in Test.

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BriannaNew Participant
asked in Settings, Security & Permissions
Can you ignore/block users from sending in personal email addresses?

Hello, to help filter messages from users we would like to know if there is a way to block personal email addresses (gmail, hotmall, yahoo, etc.) so if the person does not send a business email they will be sent to spam or be sent a bot message to provide a valid email. Thanks!

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Team HNew Participant
asked in Messenger Security
in-app Messenger for users on different subdomains.

Hi, we are launching our new Saas solution in the coming days... One of it's features is Workspaces. As a user, you can create different workspaces, just like in Slack, where you could have one workspace related to company A and another workspace for all things related company B.  Now, since our Saas app is security related, for security reasons, each time that one of our customers creates a new workspace it automatically creates a new subdomain for them with the name of their workspace. And they will only be able to access the app (and their workspace) with that subdomain!! So, to give you an example, if you would become our customer and you would create a new workspace called "companyA", we will automatically create a new subdomain for your workspace called:https://companya.ournewsaas.com. (where ournewsaas is the name of our upcoming SaaS, and companyA is the name you gave to your new workspace.)Now comes the question: If - like i explained above - we are going to cr

1250
Roy
Top Expert ✨
D
Innovator ✨
Denis TaranetsActive User
asked in Apps & Integrations
Survey about the support quality via 3rd party app

Hi, party ppl. Due to the nature of my workspace setup, my agents often close the dialogues. Usually when the ball is on the customer's end and not necessary when the correspondence came to the conclusion. For that reason, I need some custom solutions to gather feedback about the conversation quality. Roughly my requirements are dialogue is NOT on the queue X (I have a specific "timeout" queue that helps to filter trolls etc")The dialogue is in the "closed" state for N days/hoursIf the dialogue fits both requirements, the system, 3rd party app, bot, or whatever, would send a survey.  I would be very grateful for any advice that our community can provide on this matter.

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