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Hi there, We are currently in the review of our app and we got some confusing suggestions to our app review that does not quite make sense for our app and it's capabilities.  Is there a human I can talk to? or the person that was responsible for the review? Much appreciated 

There are certain occasions I need to remove a user account in our platform but would love the option to keep that person's chat history with us in Intercom. They may no longer have a user ID in our own app, but their email would still remain the same. Right now, we archive the user in these scenarios, but that's not quite ideal because they just sort of "disappear" from Intercom. It would be great instead to just demote them from a user back into a lead. This would also allow for the ability to convert them back into a user should they rejoin our platform. Is something like this possible with through the API?

Is it possible to create a newsletter via Intercom?

What are some examples of proactive support messages?

What are some examples of support chatbots I can build?

How can I create help content that delivers real value?

How can I demonstrate the value of support to stakeholders and move away from support being seen as a “cost center”?

What is proactive support and how can I use it?

I thought at first this was happening because they were messaging in using a different email (which happens frequently) but now I am seeing it happen with emails that are their actual account email as well. So for example I just had a person message in using the same email they use to login to our app just show up as a lead in Intercom. If anyone has some insight it would be greatly appreciated!

Hello, I have a user with conversations initiated by admins in our UI (with no user responses yet) as well as user-initiated conversations created via the Intercom API. When I query the individual conversations, the user's contact ID is associated with each conversation, as I would expect. When I query the `conversations/search` endpoint with a filter of `contact_ids = user_contact_id`, though, the only conversations returned are the ones initiated by the user.  Is that by design? I would expect that search for a conversation by contact_id would return ALL conversations that the user is associated with. If I'm going about this the wrong way or more detail is needed, please let me know. Thanks.

How do I access the next pages from of a search result. After the initial query to /conversations/search, with result spanning through multiple pages, how do I make the subsequent requests for the next pages?

Hi,I like to know how i retrieve data from a search when it has multiple pages.at the moment i do a search call and only can the data of the 1st page (150) conversations.

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How to get  oathtoken and refresh token using api.In the canvas kit how to perform action,navigate to next page on button click.How to call our plum apis in the intercom using canvas kit.

Hello, We have a site and a mobile app. Our future vision is to stop native app development and instead, develop the website as a Progressive Web App - which behaves like a cross-platform mobile app on mobile devices. If we go this route, will our existing Product Tours (and other intercom features) automatically work on mobile devices? Please advise. Thanks!

Hello, I am wondering if it is possible to work around having to make 1 request per company to receive their segment.list object. I just discovered the Scroll API addition, it is great. Am now receiving my companies in 11 requests instead of 987. Would love to have that functionality while making other requests. As it stands you need to provide a company id to receive a segment.list. Wondering if there is a way to perhaps provide a scroll page instead? Or better yet, add parameters to Scroll API requests to include full segment.list objects during Scroll API Companies requests. Thanks! 

Hello, I'm a Product Manager and I have a desire to have the ability for our WebApp to trigger an email notification to our users via intercom that the customer can then reply to and have the reply flow into our Intercom support inbox. What's the best way to do this?

 this is the email from google  your app contains an Intent Redirection issue which can allow malicious apps to access private app components or files.io.intercom.android.sdk.utilities.IntentUtils.safelyOpenIntent

It would very depend on your business and tech landscape, but interested in what the broader community use and consider must haves when using the full Intercom suite. For us to start;SalesforceMarketoZoomCalendlyContent ShowcaseIntercom for JIRAQuicklinks (although less useful now we have more data and the SF app Our main goal is looking at integrations that can be pushed in app, and engaged with via the Intercom launcher versus new windows / emails etc

Hi all, I'm trying to use Intercom to allow a Price Upon Request feature. We have a Shopify Plus website, and we don't want to reveal publicly the price of certain products. Ideally when someone hits a page with that product, they could press a button which would trigger the chat window - and the chat operator would receive information on which product (or page) they were visiting. Any thoughts on how to pull this off?

I am not able to save the webhook. The webhook is already created, I am trying to edit and save but the save is getting a timeout.

I can't set up Zendesk and intercom integration. I wrote from one mail to both Zendesk and Intercom. And this data is not visible

Right now we use Salesforce to manage our Opportunities. Opportunities are at an account record level, not a contact level (happy to modify it to contact level if I can get this to work). We use both SFDC and Intercom for our Customer Success Managers to manage customer opportunities. There's two things I'd like to achieve a. Ideally, with the Intercom and SFDC integration, I'd like to create segments of Opportunities in Intercom and send them targeted messages and campaigns in Intercom based on their pipeline stage in SFDC (prospecting, qualified, etc).  b. I would also like to create further defined segments of all Opportunities in Intercom based on their activity. So for example, I could view all my Opps in Intercom, sort/filter by web sessions, events they've done. If they reached x criteria based on product usage I could quickly update them in Intercom from prospecting to qualified, which would push back to SFDC and update the opportunity pipeline stage. Hope th

In our application the language can be changed from "settings" and does not depend from device language. But your SDK choose language from the device settings and I have problem with that.How can I change SDK language?

Intercom allows the user to select an image but just after tapping Send the app crashes. GIFs are text messages are sent without any trouble. *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0]'