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I can create a message and send it to a user, but when they reply it goes to the admin who created the message. I'd like to have this assigned to a group instead, which I can do in the Intercom UI. There doesn't appear to be an option to set that via API.

We recently had to update our customer's user ID's and a few duplicate records were created in the process. We are not sure how this happened but what I am wondering is what will happen if we archive the duplicate record? We recently had to update our customer's user ID's in Intercom and a few duplicate records were created in the process. We are not sure how this happened but what I am wondering is what will happen if we archive the duplicate record? I read that we can't merge 2 users so it seems like archiving the duplicate is the only alternative. I'm just worried about that possibly having unwanted side effects. Any advice would be appreciated!

Hi, We are using webhooks to fire events when a user unsubscribes from receiving emails. This is working fine, but we also want to fire events when a user re-subscribes. I can't see any documentation capturing a specific resubscribe event, but is it possible to capture this event using another webhook? Edit:If the above is not possible, is it possible to remove the 'resubscribe' link from the 'you have susccesfully unsubscribed from emails page' Alternatively, can we redirect from the 'you have unsubscribed' page to our own URL, i.e. our own custom 'you have unsubscribed from our emails' page?

We have two calls for inbox canvas app, initialize and submit. the calls require you to respond within 3 sec or else it throw an error page (as it take too long to respond). Is it possible to send a loading page and response once the response is ready. Or is there a way to overcome this issue which requires to respond within 3 sec?

Is is possible to get the user attributes from intercom to javascript function on my webpage? I want to use intercom attributes in some of the pages.

For agent response time, is the clock started before or after the customer completes qualifications for the bot like email and phone number?

Hi all, this is Lluís and I'm co-founder at Vidbix, an app for Intercom that enables your customers to make screen recordings from Intercom without the need for them to install anything! Easier for your customers to explain, and all the context to your agents to solve faster! Love to be here and excited to be Interconnected! Ping me if I can help! 😀

Hello, in gem for Ruby on Rails a filter is used :before yet it doesnt seem to work as API doesnt give a response or gives a response ignoring the filter. Perhaps a gem problemIs there a way to send a request with a date range?API v1.3

Hi! When managing your macros, under the title it displays how many times it's been used recently. Some macros display how many times it's been used in the past 30 days, while others only display up to the past 7 days. What determines how far back it tracks?Where can I view how many times a macro has been used for even longer periods of time, or custom date ranges?

Is there a way to remove our last name from our personal Intercom email address (john.smith@guidestar.intercom-mail.com) or to change it so when we respond to users from our individual email address the users see it coming from our team email address (support@candid.org)?Thanks for any help! 

Are there plans for the "Content Showcase" app built by Intercom to support custom attributes? Right now we can only use a static URL. The challenge we have is each customer has a unique URL, so it would be great if we could pipe in custom attributes e.g. Company ID. 

Is it possible to run two banners at the same time?

Hello, I'm working on a react web app, and if the user is logged in, the app is calling the function with the user's data:  window.Intercom('update', {        app_id: AP_ID,        name:... email..}) and when there is no logged in user Im caling the Intercom just with th app_id:  window.Intercom('update', {        app_id: AP_ID}) but, still, the messages are sent as the logged-in user, What can I do about it? thanks,Gy  

I am interested in any ideas that could help me see when they start working and finish their work. Thank you.

After installing Intercom SDK using CocoaPods I get a build error trying to run my app on a physical device (on the iOS simulator everything works fine). The error I get is: building for iOS, but linking in dylib file (/Users/zivnergal/Library/Developer/Xcode/DerivedData/MishlohaDeliveryApp-axgsnxqfnywcgrevkhngnimsxuzw/Build/Products/Debug-iphoneos/Intercom.framework/Intercom) built for iOS Simulator, file '/Users/zivnergal/Library/Developer/Xcode/DerivedData/MishlohaDeliveryApp-axgsnxqfnywcgrevkhngnimsxuzw/Build/Products/Debug-iphoneos/Intercom.framework/Intercom' for architecture arm64 Anyone faced this issue?🙏

Hello everyone,I was trying events creation API on postman and have correct recently created a lead from the lead API.The lead API successfully created a lead with the provided details, and I tried adding an event to this user, this event API gave 404 error user was not found.I also tried this event creation on the leads that were captured from the conversation message & also tried it with manually added leads created on the Intercom platform but still the event API was returning 404 error.But this event creation is successfully happening on users that were earlier leads.The API call returned 200 and I can also see the event addition on the platform. Pic: Events addition failed and says user not found Pic: Lead is present in Intercom Pic: Adding event on leads works perfectly My question was is there some limitation on the lead's side from the backend of Intercom, which stops adding events in lead?If not then what's the correct way of doing it. Also, I wanted to know how ca

Hello everyone,I had a use case where we need to report the video activities watched by the user.I was using the custom attributes to save the video activities.The custom attribute I created was video_view with a datatype of list.Now every time a user watches a video I update the list attribute with a new video name and then update the video_view (custom attribute) value to this video name in the lead data. Now the issue is, if 2 videos are watched by the lead we would have to add 2 values to video_view(custom attribute) but the list attribute can only store 1 video name at a time whereas the user watched 2 videos.So I was thinking of custom attribute which can have multiple values.If there is any better approach let me know. Also why I am using custom attribute is because operator on the Intercom can easily filter out the user based on the video name.If possible can we have an object type in custom_attribute so that we can store further details in the same attribute? 

Hey, i want to send my user a custom message, on web it is with 'showNewMessage ' and the custom message. if i want to do the same thing but on Intercom for Cordova & Phonegap, is there a way to do so?

This is my dependency graph:  dependencies { implementation 'androidx.multidex:multidex:2.0.1' implementation fileTree(dir: 'libs', include: ['*.jar']) implementation 'androidx.appcompat:appcompat:1.2.0' implementation 'com.google.android.material:material:1.2.0' implementation 'androidx.recyclerview:recyclerview:1.1.0' implementation 'androidx.annotation:annotation:1.1.0' implementation 'androidx.constraintlayout:constraintlayout:1.1.3' implementation 'androidx.legacy:legacy-support-v4:1.0.0' implementation 'androidx.cardview:cardview:1.0.0' implementation 'androidx.gridlayout:gridlayout:1.0.0'  implementation 'com.google.android.play:core:1.8.3' testImplementation 'junit:junit:4.12' androidTestImplementation 'androidx.test.ext:junit:1.1.2' androidTestImplementation 'androidx.test.espresso:espresso-core:3.3.0' implementati

How do I set up the Intercom <> Hubspot integration so that the lead from the intercom is imported into the Hubspot already with an identification of which landing page he first contacted? I have 3 different landing pages where the intercom chat is active. Through the intercom I can already know where the lead came in contact with the tag "Referral url" in the individual report of each lead and through the field "Top pages for new inbound conversations" in reports. How do I get this information to appear on the Hubspot automatically? 

The conversation end Webhook only returns the very last message in a conversation in the conversation parts object.  Should it show all parts of a conversation or am I supposed use a separate API call to retrieve all parts of a conversation?

Currently, our teammates find they must re-set up certain areas of the Intercom whenever they use Intercom (this may be related to their seats being turned off and on each time). This is annoying for them because they need to reconfigure certain parts of the right-hand sidebar, like toggling the "Latest Conversations" box to display, and setting up the Customer Details box to display relevant fields. Is there a way to create a "Default View" so they don't need to reconfigure it every time?

We have pushed the data from Intercom into Stitch and into Looker. We are running into issues connecting the data together in Looker.   did reach out to Intercom and they do not have a Data Model they can share. We need to match the primary keys in Looker. Wondering if anyone has done this.

How can I generate a report of my active Teammates or active Admins w/o using API? I need a simple export of 3 columns 1. Teammate Email 2.Assigned Teams 3. Has Inbox Seat?