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2186 Topics
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OlymposNew Participant
asked in Apps & Integrations
Can I pass custom attributes for leads through the Intercom/Hubspot integration?

How do I set up the Intercom <> Hubspot integration so that the lead from the intercom is imported into the Hubspot already with an identification of which landing page he first contacted? I have 3 different landing pages where the intercom chat is active. Through the intercom I can already know where the lead came in contact with the tag "Referral url" in the individual report of each lead and through the field "Top pages for new inbound conversations" in reports. How do I get this information to appear on the Hubspot automatically? 

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Eric Fitz
Employee
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Danielle M11New Participant
asked in Apps & Integrations
How can I programatically retrieve all parts of a conversation?

The conversation end Webhook only returns the very last message in a conversation in the conversation parts object.  Should it show all parts of a conversation or am I supposed use a separate API call to retrieve all parts of a conversation?

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User975New Participant
asked in Settings, Security & Permissions
Setting up default apps and settings for teammates

Currently, our teammates find they must re-set up certain areas of the Intercom whenever they use Intercom (this may be related to their seats being turned off and on each time). This is annoying for them because they need to reconfigure certain parts of the right-hand sidebar, like toggling the "Latest Conversations" box to display, and setting up the Customer Details box to display relevant fields. Is there a way to create a "Default View" so they don't need to reconfigure it every time?

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Eric Fitz
Employee
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Emily H11New Participant
asked in Apps & Integrations
Has anyone successfully integrated Intercom with Looker?

We have pushed the data from Intercom into Stitch and into Looker. We are running into issues connecting the data together in Looker.   did reach out to Intercom and they do not have a Data Model they can share. We need to match the primary keys in Looker. Wondering if anyone has done this.

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Raj JNew Participant
asked in Reporting
Can I generate a report of active teammates without using the API?

How can I generate a report of my active Teammates or active Admins w/o using API? I need a simple export of 3 columns 1. Teammate Email 2.Assigned Teams 3. Has Inbox Seat?

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Roy
Top Expert ✨
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koriNew Participant
asked in Apps & Integrations
Is there any way I can have 2 intercom workspaces linked to the same salesforce workspace?

Hi everyone, we have 2 workspaces in intercom. A Salesforce app is connected to one of our workspace and I like to know if I can connect another workspace to the same Salesforce org.Is there any way I can have the second intercom workspace linked to the same salesforce environment? I could really use the help! Thanks a lot :)

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Eric Fitz
Employee
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Jean-BaptisteNew Participant
posted in Apps & Integrations
What if users can't see Messenger App Sheet because of iframe blockers?

We made an Intercom App relying on CanvasKit and the Sheets within the Messenger.However Messenger Sheets display from within an iframe, and some users can't access it because they have iframe blockers… Sometimes it's even worse as their blocker prevents the iframe to open in the messenger but opens it into a new tab, and obviously it does not work as expected if rendered from outside the Sheet into the Messenger… So, even if that's not something we can fix, I wanted to know if you had some advices and experience about it? The idea is to make a clean UX whatever the issue is…

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Paul J12New Participant
asked in Intercom Community
Forum feature from Intercom

We use Intercom for chat & articles. Will a forum feature (like Interconnected) become available to us to purchase as well? (BTW - I did search, but couldn't find similar topics, so I apologize if this has been asked a gazillion times already). Paul

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Ashish BNew Participant
posted in API & Webhooks
Java SDK: Getting java.io.FileNotFoundException: https://api.intercom.io//events

I am using Java SDK to send events to intercom. It works on local machine, but now AWS. I get below exceptionjava.io.FileNotFoundException: https://api.intercom.io//events java.io.FileNotFoundException:https://api.intercom.io//events atjava.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1920) at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1520) at java.base/java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:527) at java.base/sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:334) at io.intercom.api.HttpClient.runRequest(HttpClient.java:151) at io.intercom.api.HttpClient.executeHttpMethod(HttpClient.java:110) at io.intercom.api.HttpClient.post(HttpClient.java:100) at io.intercom.api.DataResource.create(DataResource.java:25) at io.intercom.api.Event.create(Event.java:35)  

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Eric Fitz
Employee
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JanuszNew Participant
asked in API & Webhooks
Is it possible to register a push notification token for a user using the web API?

We have our product running for a couple years now. There's a lot of users. When we started with intercom there either wasn't any option for supporting push notifications or we just didn't find it enticing enough. Now we would like to enable push notifications in intercom. We have thousands of push notification tokens in our DB that we use in our product. Is there any option to use those tokens and just synchronize them to the users in Intercom or is the only possible option to use the iOS SDK in our app?

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Cory BActive User
asked in Apps & Integrations
Is it possible to bypass the admin ID when adding conversation notes through the API?

Hi team, We're building an app that will add notes in conversations. Looking through the Intercom API, it seems like we must associate a note with an admin in the Intercom account.  Is it possible for the note to come "from" our app instead? For example, like Slack bots with their own name and logo. Or, we use the Intercom/Github app and notes are posted from "Operator".   

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dnkNew Participant
asked in API & Webhooks
How to identify from which user/account/workspace a webhook notification generated?

Hi Team, I'm trying to create a webhook for my app that having OAuth authentication (i.e. Intercom users can install my app on their account/workspace). In my app, users can create separate functions to be executed for each type of intercom notification topic e.g. 'contact.created' topic triggers function1 and 'company.created' topic triggers function2 ...etc. So for example, if user1 creates 2 different functions for 'contact.created' & 'company.created' and another user2 creates few more functions for different notification topics for that user's account/workspace.  With webhooks how do we distinguish from which user or workspace the notification is generated? Webhook json payload does not seem having any field that allowing me to uniquely identify user/account/workspace where the event occur? or am I missing something?thanks

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Eric Fitz
Employee
Eric Fitz
Employee
Eric FitzEmployee
posted in Intercom Community
Hey Connectors! It's time for Fix-It Friday once again!

Hey Connectors! It's time for Fix-It Friday once again! It's your chance to help out your fellow Connectors with their burning questions. Can you help these folks out? Best practices for visualizing ALL engagements through Intercom?Since the 27th of april, we suddently have a lot of errors on our website that all relate back to the intercom help articles we published. They all...How to identify from which user/account/workspace a webhook notification generated?What are the best practices for multilingual support?Mobile Push data is missing in recent message data exportsHow can I stop automated responses adding this email into the conversation? Happy fixing!

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Eric Fitz
Employee
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Anonymous
asked in Reporting
Want an in-depth look at Custom Reports and Conversation Topics? Check out our "Deeper Insights and Better Reporting" webinar!

Hey Connectors! In this webinar @Rati Zvirawa​ and @David Cullinan,​ the product managers behind Custom Reports and Conversation Topics, dive into best practices and the stories behind how they were made. https://intercom.wistia.com/medias/c7vq092j0j If you're watching back the recording here, please feel free to reach out with any questions you may have in the thread below 👇 Thanks to all who contributed to the actual webinar on the day, we've taken on your feedback and look forward to running more sessions like this in the future.

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Roy
Top Expert ✨
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Sami SNew Participant
asked in Mobile SDKs
iOS SDK excludes dSYMs when installed via SwiftPM

We're switching from Carthage to SwiftPM and found that the Intercom SDK doesn't include dSYMs when installed via SwiftPM, unlike other binary SDKs we've installed such as Instabug. I just want to let the iOS team at Intercom know so they can add them but apparently all we have is a community supported forum. Does anyone from Intercom read the forums? How can I actually tell someone who can do something about it?

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Elisa MNew Participant
asked in Apps & Integrations
Should I Setup Salesforce integration using email address or Unique ID?

Should I Setup Salesforce integration using email address or Unique ID?

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Ben S11Connector
asked in Reporting
Why is there a difference between my team's median and average response times?

Big difference in Median and Average response time - how can I get more data on what causes this? I have been looking at the difference between my teams median response time and the average response time. There is a big difference. How can I get more data to analyse what is causing this? I don't think the conversation export has first response time data?

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User1154New Participant
asked in API & Webhooks
How to post action-messages to a conversation?

Intercom's agent chat interface has action messages that are displayed differently, i.e. in the center of the agent's chat window. For example the "You assigned this conversation to yourself 1h ago" notification. I would like to send this through the API, is this possible? Is there a conversation message type that we can use for this or recommended html body formatting type? I have tried applying the formatting that is applied in the agent's chat screen to my message body and this did not work.

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Roy
Top Expert ✨
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User1154New Participant
asked in API & Webhooks
Intercom API does not respect office hours when conversations are created through the conversations API

When I create a conversation using the API, and run assignment for this conversation either using the run_assignment_rules route or just assign it to a department, this does not take into consideration the office hours. Is this an intercom API limitation or is there something I am missing in my workspace config?

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User282New Participant
asked in Intercom Community
Where can I find intercom partners?

I love intercom, but as the product has grown our small team needs a partner to help us design and expand intercom to support our Shopify App Store Listing (https://apps.shopify.com/bing-shopping. Where can we find a list of partners/experts on intercom?

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Milan
Top Expert ✨
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paulNew Participant
asked in Apps & Integrations
I need to get the list of conversations for the admin. How can I get this feature added in my javascript via intercom

I need to get the list of conversations for the admin. How can I get this feature added in my javascript via intercom

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AnandNew Participant
asked in API & Webhooks
I'm creating wallboard for my client where I have to show how many "total chat today"? How can I fetch that? Please help.

I'm creating wallboard for my client where I have to show how many "total chat today"? How can I fetch that? Please help.

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Kevin G11New Participant
asked in API & Webhooks
Output when creating a conversation

The documentation for Creating a Conversation (sample response below) says that the ID representing the conversation is returned as a response. (conversation_id). However, when testing this, I'm only seeing the ID of the specific message - rather than the conversation_id of the conversation.... only type through message are returned. HTTP/1.1 200 OK{ "type": "user_message", "id": "2001", "created_at": 1401917202, "body" : "Hey, is the new thing in stock?", "message_type": "inapp", "conversation_id": "36000324324"} How can I find the ID of the conversation?   

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Roy
Top Expert ✨
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Lance JNew Participant
posted in Mobile SDKs
Switching Intercom AppId without relaunch (Android)

I installed the Android Intercom SDK (version 8.2) following the instructions. My app has the ability to connect to our test/QA environment as well as our production environment. We have within Intercom 2 appIds, one for production and one for testing. After the user selects which environment they will be authenticated which at that time we call Intercom.Initialize(application, apiKey, appId). Depending on the environment this is the Ids for QA or Production. However in Android this switch does not occur and only uses the set of Ids it is first given on startup. Is it possible to switch within the app for Android. The iOS app works as expected and does switch between production and qa.

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User1061Connector
asked in API & Webhooks
We are creating conversations via the API to initiate a discussion thread with customer that are requesting a review of content they have submitted on our platform.

Currently, I add the "meta-data" of the content being reviewed as a note into the conversation. But it would be a lot better if I could move this into the sidebar. Is there a way to add meta-data into a conversation that is then automatically shown in the sidebar? Also it is a bit challenging since for various reasons customers might have multiple user IDs on intercom. We add all users (and their external ID) via Javascript on every request. But how do we best sync the intercom user ID back to our system, since the Intercom API always wants us to use their IDs and not our external IDs (which would be way more convenient).  Semi-related it is not very nice that we have to use IDs for things like teams and not just string identifier. This means we need to either fetch and cache this information or configure it, which is cumbersome, especially between the test and production intercom instances.

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Eric Fitz
Employee
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