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This would be incredibly helpful when training new staff or if our internal Support team need guidance on certain procedures. I'd like to include things like how to operate the feature (feature flag) /switch it on or off/potential errors, etc. which will really help as we expand.

How can I set a custom bot to end up in a live chat with the site visitor?

Xcode Version: 13.1MacOS Version: 12.0.1Intercom SDK Version: 10.3.4iOS Version: 12.4.4 The app crash at startup, I also tried on the demo app, here's the crash info:dyld`__abort_with_payload: 0x10099e410 <+0>: mov x16, #0x209 0x10099e414 <+4>: svc #0x80 -> 0x10099e418 <+8>: b.lo 0x10099e430 ; <+32> 0x10099e41c <+12>: stp x29, x30, [sp, #-0x10]! 0x10099e420 <+16>: mov x29, sp 0x10099e424 <+20>: bl 0x10099d850 ; cerror_nocancel 0x10099e428 <+24>: mov sp, x29 0x10099e42c <+28>: ldp x29, x30, [sp], #0x10 0x10099e430 <+32>: ret 

How to send an email (normal ticket, not automatic email or series) to more than one user/ recipient? I tried to do it but it seems no luck. And what is the reason behind this? My company case needs to sent emails to several recipients every morning and this causes huge problem if we cannot.

Hi There, I would like to send a message to a specific user in our app trough intercom on certain situations. I was thinking of creating a custom attribute for my users and when that attribute contains a certain "value", to trigger the message. I am using Zapier to do this Has anyone tried this out ? When I try to update that attribute value with Zapier...nothing seems to happen.

How do I get a person to exit a series once they've clicked a specific link, such as the "get a quote" or "get a demo" link in a previous email within the series? I see how to get people to exit if they've clicked any link in the previous email, but not a specific link. Is this possible?

Most of the leads (except 5 or 6) have suddenly disappeared from our Contact. I've checked and none of our teams has done anything to result in this. This morning we had ~1200 leads but now there are only 7. Has someone encountered this problem before? This is very concerning.  

We sent our Black Friday emails where we had a coupon redemption as our goal. Unfortunately there was a typo in the coupon code meaning we don't have any data for those that met the goal. Is there anyway to retroactively fix the typo and see who met the goal and redeemed the coupon?

Hi everyone - we want to enable push notifications on intercom, so for that we need to input "To send push notifications through Intercom, add the .p8 file, Key ID, Bundle ID, and Apple team ID:". (https://app.intercom.com/a/apps/kifedith/settings/ios). There is only one place to add those, but we have basically 4 applications (dev/alpha/beta/prod) The question is how to do it to work with all 4 apps, as we have 4 .p8 files on apple developper account. Can anyone please help?

Is it possible to restrict certain teammates from viewing certain leads?

Hi,We successfully integrated the messages API to send emails through Intercom from our app. Now I'm wondering if there is any way to track these emails, like you can do on Intercom Web Interface messages:  Thanks in advance.

For our use-case it's necessary that we have a high number of agents that can *NOT* see each-other's ongoing conversations.  After some testing, it seems like even a user with all of its permissions switched to "OFF" can still go to inbox > See More and gain access to the inbox channels of all the other users.  This is problematic for our use case, where the different agents are essentially "exhibitors" on a digital event (and therefore it would be very bad if they could "spy" on each-other's lead conversations). How would you proceed?

How does Intercom get user information, such as phone number? I have a user who has two intercom profiles the one she is chatting with me on has a different phone number than what she claims her phone number to be.

How do I create Multi Language custom bot?I would like to show a Spanish speaking custom bot for visitors from specific countries or visitors that get to our Spanish website version.

I'm trying to gain more insights from our use base, we're rapidly growing our support team with hires all over the world, so I'm looking for more depth in conversation satisfaction through CES scores. (i am currently using Wootrics for this)  My issue is, It looks like I have to manually send these surveys at the time of closing a conversation. I'm rubbish at this - Write out close message > Click Apps > Add Wootric > Choose Survey > Send. I feel I'm missing a trick here right?

Can I start a custom bot from an ongoing conversation? If a user sends a reply to an open ongoing conversation, but his reply is off-hours, I need it to send a custom reply. How can I do that?

I'd like a csv of our article titles and ideally, the dates they were written.

I am having confusion about how our messenger works. We have an app that you will be needing to log in to be able to send a message. Now there are times when a user name has "user + random 4 letters/number" but then there are other messages that has users name on it. What is wrong? Why is it doing that?

With this setting enabled, Intercom says that customers can reply to emails, and those replies will open a new conversation. I'm wondering - in that situation would our team be able to see which email conversation the customer was replying to or would we need to scroll through past conversations to get this context?  Thanks everyone 🙏

Hi, we want to notify an external system when we send a segment based chat to a group of users.Actually we don't find any way to do that. Via webhook we only can access when a single message is sent to a concrete user. but not in massive messages.Thank you

Is there a way to permit xlsx or csv files to be sent from the system to the customer? I can only find settings on how to allow the customer to send different files in to me, but I need to send excel files to the customer.

Is there an app/integration to ask users for app store reviews directly on Intercom. I know there are plenty to ask for reviews through the chat, but those are not connected in any way to the app store. Thanks!

Hi! I'd like to use logic and loops in transactional emails just like I can in other transaction email providers. For instance, this the docs from Customer.io: https://www.customer.io/docs/2-email-basics/#dynamic-content-level-ii/p> Is that possible now?

Hey folks, I have a team with several agents and they use Round Robin system to get the conversations. Sometimes one person gets the "bad ones" that take some time to resolve so they can not address the new ones fast enough while other agents might get free.  I was thinking if I set Inbox Automation rule, for a conversation that is not replied to for X minutes, and assign it to the same team it was already assigned to, will this trigger Round Robin again and get this conversation to the next in line (hopefully not the overloaded person). I'm aware of Balanced option, but that does not really solve re-assignment of unanswered conversation (it just gives new conversations to less loaded agent).

In the web app, I can search for an article and get results, but clicking on any article leads to a blank page