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From the docs i saw that we need to use the Intercom JS library. However the survey runs in a url and there is no scope to add the intercom JS cdn and script inside that url. Please help with some ideas how to achieve this

I have developed an app for intercom. However on initialize request, i am getting some error. Since the end points are deployed , I want to know how can i debug my intercom app to know where the error is occuring

We are just starting to look at switching from Salesforce KB to Articles. What kid of user metrics are available in the canned reporting? What other practices do you guys use to track performance (bounce rate, time on page, etc)? TIA!

We are setting up a Test Workspace, to test our automated emails, and want to confirm that automated emails won't be actually send to users (we have synced our real users)

I would like to be able to find search and find date tag was added to lead/users 

I'm trying to test the mobile carousel features, however when I try to set it to live, it still stays in draft mode. Not sure how I can get it to live?

Can you copy a Series in TEST MODE to LIVE app?

Are there any xamarin bindings officialy from the intercom dev team? We're looking to add intercom to our application, we use xamarin native and we would need bindings, would be great to know if there are any available from intercom.

I tested my product tour and it worked perfectly, however now it has stopped working. I have built it again and still no joy. It is aimed at just users on the first visit to the page. Any ideas or suggestions?

The only workaround I can think of is to set up a rule that evaluates the user ID for odd or even numbers and creates separate segments based on that. It would be nice if Intercom had a better A/B cross-series feature. Otherwise it's difficult to really measure the impact of an A/B test, outside of something like open and click rates.

We use Intercom for Support and PagerDuty for Engineering escalations. I would like to set up a Zap (in Zapier) that triggers when we add a specific tag (ie; Escalation) to a conversation - which would find the on call person. Based on my digging, it looks like there was a bug about 7 months ago that prevented the Intercom API from using the Zapier filters to select a specific tag. Is this resolved (not sure where the bug was)? I noticed an older article here https://www.intercom.com/blog/rapid-response-how-we-developed-an-on-call-team-at-intercom/ that says Intercom uses PagerDuty for their on-call escalations - how do they do that?

Product tours are sending to all user no matter whether they are turned off or not. 😳

So I have a URL that ends in "/documents" and I set up my Tour and it works with the universal link (Use your tour everywhere), but not when someone first arrives at that URL.

Is it possible to create a user journey (visually) just like in the Recent page views widget? (added as a reference), also, is it possible to collapse text in a text box and if so how to set it up? 

We have had very mixed results mainly with customers managing to start a conversation from within China (not via VPN) over 5G or Wifi but I got not conversation or notification my end (NZ) We also have loakise installed and got chat tranlsated so I assuem other customers may have customers in China too

Say to notify them that they had a message on our site.Thank you.

Does anyone know if you can set up automated replies to messages?We'd like to set up an OOO message for the festive period letting anyone who messages know that our response times will be slower but we will get back to them.I've set up a chat message to send out, but I'd rather than having something that goes to all users.

We use Intercom for our SPA. Can I disable Intercom on pages when navigating through the SPA. Intercom pops up on our signup page on mobile phones and completely blocks the signup flow :-/

We've been using Intercom.framework in our iOS app for some time without issues. However we're upgrading to the Xcode 12.3 Release Candidate and have encountered a new error which fails our build: Building for iOS Simulator, but the linked and embedded framework 'Intercom.framework' was built for iOS + iOS Simulator. It appears that this latest version of Xcode is validating the original framework binary and well before "strip-frameworks.sh" is called.The error goes away if we manually remove the unneeded architectures from the source fat binary, but getting this right for all build flavours is going to be quite tricky. Are there any known or recommended workarounds? Is there a plan to update Intercom to using .xcframework as that would help this area too?

I've been spending an afternoon trying to set up a Custom Bot to show up when a user clicks a button on our page (multiple buttons ideally but I'll settle for just one right now). We go through the process of first: ensuring intercom is installed on the site; next: going through the sets within creating a bot under "Operator" > "Custom Bots" -> "From a button" and make sure the button on our site is selected. The rules seem to look correct, but after making sure the bot is live, nothing happens when we click the button. Could there be a step we're missing? This seems like would be much easier if there was a Javascript SDK function we could use to "manually" trigger it

Hi there, If I delete a Smart Campaign, will this action delete the unsend yet messages to users who matched that campaign?

I'm not sure if anyone has experienced this, but I've stepped into our Intercom usage after the Marketing team had already integrated to use Intercom's in-app popups for marketing messages. Throughout different ownership and passing this product around, we're not really sure what had been done integration wise. But, it is my understanding that the messenger code must be installed to have product tours work properly. I'm looking at integrating this by the end of January, and when doing an initial proof of concept, I'm getting some weird messages that parts of our application can't be accessed through the preview tool, which makes me think we never fully integrated with Intercom since we're using different use cases outside of the support messaging functionality. Has anyone else experienced this? I'm not really sure where to go internally, as it doesn't seem like anyone knows!  Thanks!!

We need to automatically send some conversations from the Custom bot to Gmail. We have set it up via trigger. Whenever the client chooses the specific option for a custom bot, we ask him the details, and then we are closing the conversation and assigning the tag.  As a next step, we have set up in Zapier, that whenever this tag is applied, we send the email to Gmail. The problem is that not the whole conversation is being pulled, in the body field only the very first line of the conversation is being pulled. How to make it to pull the whole content of the conversation?

I’m in the process of creating a tour for the onboarding of our platform. I’m using Series to make this happen but I’m encountering a few problems and I can’t seem to find the solutions anywhere; hence this post. What I’m trying to do is to start a tour, after some input from a user (e.g. reacting to a banner or a bot) I want to start the next tour. So the happy flow of my series looks like this:1. Entry rules are met2. Start tour A3. Upon finishing, it shows either a banner or the bot in the chat and waits for user input4. Start tour B5. Finish series At the moment, when I finish one of the steps from above, it doesn't trigger the next step. It does trigger the next step once I refresh the page, but I want it to trigger instantly after the previous step (without having to reload the page). It seems like a bug.

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