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I want to prevent people from replying to outbound messages.I want all of them to use bots, but I'm getting irrelevant questions in reply to outbound messages. Is there any way to stop them from sending me direct messages?

Is there a way to link the heads included in a Help section article? I want to include a table of contents with links to make it easier for a user to jump down if needed.

Hello, looks like there is a bug in Search API. I've created a few contacts today and one of them have "created_at" equal to 1602494086.But when I try to search like this:  ```"query": { "field": "created_at", "operator": ">", "value": 1602494080}``` it returns nothing. According to docs (search-for-contacts) value from query will be interpreted as start of the day so it's still a valid query and should return this contact. What's strange: when I use operator "=" in query it return multiple items including the requested one, e.g. : { "field": "created_at", "operator": "=", "value": 1602494080} So, looks like there is a problem in operator logic Thanks in advance for any help! Attaching few screenshots from the postman:

here is a screenshot of the chat. we have not received this before. what is this and why are we receiving this? Been on the platform for 3.5 years and never received this message before.

Hi, I am creating a message using the intercom API. I'm able to send the request, but the recipient sees the sender of the email as: firstname.lastname@company.intercom-mail.com My question is that is it possible to configure intercom so that when the recipient sees the email address of the sender, it is the same as the actual email address of the admin? Rather than companyname.intercom-mail.com? The curl request is below: curl --location --request POST 'https://api.intercom.io/messages#39; \--header 'Authorization: {Bearer token}' \--header 'Content-Type: application/json' \--data-raw '{ "message_type": "email", "subject": "Email subject", "body": "The body of the text message goes here.", "template": "plain", "from": { "type": "admin", "id": "{admin_id}" },  "to": { "type&

We have Messenger set to collect Email to start a conversation (we're only doing Visitor/ Leads - not Users yet), and to create a lead in SF. New leads created all populate the SF Company Name field with "<Sent from Intercom>". Email is not much to work with - so maybe I'm better off turning that off? Thoughts?

Intercom review Hey Interconnected members, I just published a review of Intercom on my blog, covering all the different aspects Intercom offers.You can read the review here: https://chatimize.com/reviews/intercom//p> Let me know what you think!

I'm trying to link product tours in an article, but because the domain portion of the site is a variable, it isn't translating.  From within the product tour settings:Copied into an article:{{custom_data.domain}}/pages/settings?product_tour_id=171721 Linking tours works everywhere else within Intercom, just not in the articles. Am I missing something, or is this just not possible as of now?

I work for a company that rents out vehicles. We've introduced a user attribute that displays the license plate of the vehicle that is being reserved. As soon as a user reserves a different vehicle, this attribute changes into a different license plate.  I want to be able to instantly start a chat, or send a message, as soon as this attribute changes. During our tests we were only able to send chats and posts when a user matches the rules at the start of their session when they launch our app, but not after that. Does anybody have any idea on how to send chats, post, carrousels etc. after the initial launch of our mobile app?

I've been able to been able to edit Lead Source in Operator/Custom Bots, but can't find anywhere to edit this in Messenger. New Salesforce Leads from Messenger are all showing as Intercom - would like to change that.

Is it possible to send messages by just hitting enter, rather than ctrl + enter. I would rather be able to just send a message without holding two buttons, by just pressing enter. Then, if I need to add a new line, I will just press ctrl + enter to do so

Happy New Year everyone! You know how you can see what Browser and even what Browser version a user is using.. Is it possible to see their screen resolution? Now that everyone is using laptops when WFH, our app has issues showing correctly for users..

On Series there only seems to be the option to add a normal custom bot. If it's created and I try and import it into the series, I can't find it in the search

There are no error messages, the button is disabled. Any idea how to fix? I asked already in support chat but the reply may take a lot of time. 

Even after archiving all our inactive users from Intercom Contacts, I still see those users counted under the billing. Can someone shed light on this, please? Thanks!

We're currently using product tours to inform logged in users about new features we've added. If a user hasn't logged in for a while, there's a chance there will be too many tours popping up and the tours might become annoying. I was thinking of adding the "Last contacted less than a day ago" but not sure if that also updates if a users sees a tour. So, for example, a user logs in, sees a tour, the "Last contacted less than a day ago" is updated, so they won't see the 2nd tour because they were contacted earlier that day. If they log in later that week, then they'll see the 2nd tour. I'm open for suggestions if there's another way to do this!

Can I, or should I create multiple series under one series? ie. I am using a series to introduce key features for first-time users. at the same time I want to a campaign reminding about the trial limitations and sign up. Can i do it under same series?

Is it possible to automatically assign a lead to a team member from a custom bot based on the country?

Hi, I want to create a dashboard based on different filters from Intercom API. I want to have `session_count` and `signed_up_at` filters in Count API. I tried to figure out from the docs but couldn't find any. Please help on this. Any guidance is welcome

I created a custom attribute on Intercom and I would like to move it to our CRM (Zoho). How would it be visible on webhook?

Hey I am asking to fellow connectors if you would like to import LinkedIn connections to intercom and put them in campaigns or series.I built LinkedIn automation tool - linkedofy.io and considering potential integrations. Thsnks.​

Hi all,  I'm interested to send an automated email on a weekly basis to new users as follow:On Monday at 13:00 I want to send an email to all new users who signed up since Thursday. On Tuesday I want to send an automated email at 14:00 to all new users who signed up since Monday.On Thursday at 14:00, I want to send an automated email to all new users who signed up since Tuesday. At the moment, I tried to create the automated email that should be sent on Monday, I managed to select the email triggered time to Monday at 13:00, but I didn't find a rule to create a segment of signed by specific days or time, only dates or days. I though maybe if I'll trigger the first email on Monday and I'll choose 4 days backwards it may work, but I'm not sure it will work as planned.  Your thoughts?

Hello, At the moment we use 7.1.0 iOS SDK and we've got hundreds of crashes with Intercom.setDeviceToken(:). However we can't reproduce this crash manually.​What could be wrong? Our method RemoteNotificationsCenter.setDeviceToken(_:) + 101 just pass deviceToken to the Intercom SDK.​​Here is stacktrace:And affected devices:Only once we caught this stacktrace:

The notifications on Intercoms Conversations iOS app aren't sending anymore - however Android is working fine.

Currently using Asana which has no integration and definitely having stuff fall through the cracks!