Answered

Hi I am looking to send a series of messages (outbound) messages to users who join from specific campaign/link/location. How can I do this?

Hey all, I have a widget that is using a live content_url to query our server each time the client opens up the intercom window. The widget works just fine, however I don't see an option to reply with an "empty" canvas or so in order to hide the widget. I am probably missing something... If I have found that I have nothing to show the user, I would like to hide the card with the live canvas result.. how can I do so? Thanks!

We'd like to study if the order of the Custom Bot buttons affect the experience of the user, ie. the user selects one of the top buttons, but would be better serviced by options presented at the bottom. We are wondering if we can randomise the order of Custom Bot buttons and see the effect in visitor interaction.

Custom Domain setup doesnt work, My domain is transferring to cutomer.intercom.help using cloudfront but intercom is not able to resolve to the article.

The specific problem I am trying to solve is as follows: I have an application log in page where I do not want the intercom widget to be present for any user. Then after that user has logged in, depending on their predefined role permissions, intercom should either presented or hidden. Admin users should be able to see the intercom widget.Customer users should not be able to see the intercom widget. Any assistance to help resolve this would be greatly appreciated!

Hey all,Just o raise a suggestion I have - we're struggling on how to share and collaborate with other team members on series.I think it could be nice to add comments and notes there so it will be easy for us to manage all the communication around that and for other to understand the series flow. Would be happy to hear how you managed that today with your team? Thanks.Yakir

For example, when sending an email I want a particular section to change if user attribute is XYZ. eg. if user type is Parent then show this, if user type is Other show this, etc

Why does the task bots forms and suggested article doesn't consider languages other than English?

When a user uses "offer additional help", I want to specify to whom it should be assigned. Can we? 

Hi, this is my first post, so go easy :) I'd like to reply to the last conversation using the api. The URL I'm calling is: https://api.intercom.io/conversations/last/reply/p> I'm using this as reference - https://developers.intercom.com/intercom-api-reference/reference#reply-to-a-conversation/p> The message body looks approximately like this: {  "message_type": "comment",  "type": "user",  "user_id": "usersemail@aferry.com",  "body": "Test message"} I've confirmed this user exists but I get this response: {    "type": "error.list",    "request_id": "000sdhmlsb3j8gk6qieg",    "errors": [        {            "code": "not_found",            "message": "User Not Found"        }    ]}Any ideas appreciated. I can't see what could be wrong.

We are trying to figure out the engagement levels of a particular customer that reach out to, is there to find out the number of conversation a customer has had with us using export?

We are working with mobile carousels on iOS but need to support different languages. We would like to trigger our carousels automatically. I see rules based off of browser language, but do not see anything for device language. From what I can tell the browser language is not getting set when the user is registered through the mobile SDK.

Help! I have been migrating several campaigns to series and noticed users are disengaging because I was confused by the time limit for matching rules. In campaigns, it seems there was a continuous attempt to match rules. However, in series, you have to specify the length of time. I have gone in and changed all to 90 days, but I am still very concerned about my disengaged users. I need to develop a plan to re-engage them and the best idea we've come up with is to pause current series, duplicate the series, confirm rules are accurate, and then re-send. I acknowledge this may lead to duplicate emails which I will notify our users about.  Any help would be greatly appreciated. So frustrated with myself!

Employee A was assigned to receive all the responses from outbound messages. I'd now like to re-assign them all to Employee B. Is there a way to do this at bulk? Or do I have to go into every outbound message and change it?

Undo added massive tags to all users: Hello, i need help, how i can you undo my last operation? added massive tags to all users?

Hi there! We have a 3rd level customer domains and I want to use Product Tour everywhere, demo.***.com, demo2.***.com, etc.***.com, but can't do this :( Im trying this *.***.com, but can't save

Hi,I'd like to create a segment for ˜300 specific contacts, according to their IDsHow can I do it, instead of manually typing their IDs? Thanks!

Hi,Using webhooks to integrate Intercom with some 3rd party software.Subscribed for "conversation.admin.replied" topic. Everything works fine, until the "Article Inserter" is used.When message contains inserted article, the webhook data provided is: 'part_type': 'comment', 'body': '<p>[App: Article Inserter]</p>' So, there is no way to convert such webhook data to message in 3rd party software. We only know that some article was inserted. No url, no ID or title. It will be great if webhook data will contain information about inserted article.Hope it will get fixed someday. P.S. When we use "Insert Article" from Intercom mobile app (without Article Inserter app) - everything works fine, we get the article url in webhook data. But on desktop there is no such button without extra app...

Either by exporting the data and reimporting, or some kind of API to a tool that can help? For example, I want to be able to segment for users that have a specific Event occurring on a specific page, and send them a post or email.  The URL is in the event meta data but from Intercom Help pages it doesn't appear there is a way to use this in Intercom to segment or trigger something to happen.

Would love some recommendations for online courses, books or other resources to learn more about leadership / people management. SaaS customer support 10-20 person team and scaling.

We are doing a general cleaning on our Intercom account (old messages, unused tags, unused segments, events, etc). Is there a way to select several of each segment and delete them at the same time? Or is the only way to do it one by one?Thank you!

Hi there, in the following page : https://www.intercom.com/help/en/articles/3894-using-intercom-with-content-security-policy this link seems not to be reachable : https://share.intercom.io.Please, is anyone know what the correct link is for our proxy ?

HelloI’m using the SDK 8.0 on iOS (Swift)But as soon as I import the SDK, I don’t see any variable anymore in the debug area of Xcode. It’s empty.When I type the po command in the debugger, the variables are not printed.Can you help please?

Have embedded typeform tha asks questions and redirects users to a calendly based on responses on the "end page" Issue is messenger is closing before user can click Open button to redirect to Calendly.  Any solutions?

Here's an easy APIANT template I built to merge leads with users. Just add "lead:Id" as a conversation note in the user and they will merge instantly! Let me know if you need help installing it. 😊  https://apiant.com/templates?template=cab19a0f26cd431e8a948dc280689c2d/p>