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I registered an account on Intercom and connected a subscription, but I cannot add support managers since the mail sending function is disabled for the account. And in the online chat no one answers me since February 11

A couple of months ago we built a workaround to export Messages from Intercom via the unstable Message Export endpoint. In the latest API, does the Search for Conversations return messages? In other words, if I did a search for yesterdays conversations, would it also return one-off / single messages from campaigns or manual messages to Contacts? https://developers.intercom.com/intercom-api-reference/reference#search-for-conversations/p>

Hey!We're creating a new new-user-onboarding campaign under the Series functionality and I was wondering: is it better to have one series per language, or to have different disconnected threads under one unique series for each language? I've currently set it up the second way - see screenshot below:  Thanks for any ideas you may have!Cris

If I set a goal for a message such as "Page URL visited is..." and the tour takes place on that page, does that tour visit get counted as fulfilling the goal? Or does the goal only trigger on the next time the user visits that page?

Hi all,I want to send messages to all users who belong to a certain company when no one in that company has sent newsletters in X days. Right now I can target users based on their own behaviour but not based on the company behaviour. Is there a way to target users based on their company actions, not personal actions? Thanks!

I have tried to retrieve a contact with id 5fdf1f7270c60b2cb67905a9. I got this id from conversation this user has created. By the id of the conversation I can retrieve the user from web interface, but when I'm trying to get the same user by calling https://api.intercom.io/contacts/5fdf1f7270c60b2cb67905a9/p>I am getting this error:{'type': 'error.list', 'request_id': '00069hfajrq2e422bjfg', 'errors': [{'code': 'not_found', 'message': 'Contact Not Found'}]}and I can't figure out what I'm doing wrong

Is there a way to set all links shared on the conversation to open on a new tab? It seems like, the link with the same hostname as the messenger is on opens on the same window and reload the page. This creates unintentional interruption of the conversation. Please advice if there is a way to force all links(internal or external) open on a new tab. Thanks

Is it possible to send customer a request to rate the conversation after ticket was closed second/third time? as now it only sends automatically first time the ticket is closed

If I create a bunch of contacts I'm hoping they won't be counted a people reached until they actually use intercom.

how to create professional tags on intercoms?

I'm trying to create an Outbound email that is sent to a specific group of customers only on the weekends. I want the message to trigger when someone emails us over the weekend. When I click on "When to send this" to add a rule, there's only "Add URL" "Time on page".  I've tag the Group that I want it to go to, but I just realized that it started sending the email without a customer first reaching out.  How do I fix this? 

Is multi-part delivery possible with intercom's e-mail function?

Can I chat with my customers from my phone?

Hi all intercom guru, Do you know how to create Automation rule by using if " Email CC " I saw only option to use " Email To" I would like to automatic assign to my team if incoming email have "Email CC" to certain email.  Thank You for your helpLime Bear 319

What's the best way to make sure users of product 1 see only articles related to product 1? At first glance, I thought an article rule using Referral URL. Thoughts?

I turned on Identity Verification and therefore need to set a user hash. The documentation states this to set the User Hash:When your iOS app initializes Intercom if the user is identified (i.e., you have a user id or email address), pass in a String of the HMAC returned from your server's authentication call. This should be called before any registration calls. I looked at the Intercom iOS sample app here. I do see that registerUser is called in two places:On app launch inside of: AppDelegate/didFinishLaunchingWithOptions (Objective-C sample) or SceneDelegate/willConnectTo (Swift sample)On user tapping login: handleUserLogin My question is: do I have to call setUserHash in both places as well? The documentation states I need to call setUserHash before any registration calls. I'm not sure if this means that I have to call it in both app launch and user tapping login. Could someone please confirm when to call setUserHash?

I'd like to know, for example, how many members wrote in about green frogs last month.  The next week, if there's a rise in conversations about red turtles, I want to be alerted that this is becoming a trending topic from members reaching out. I don't want to rely on our CS team to notice the trend, because with the sheer volume of conversations we're handling, it shouldn't (and can't) be up to human eyes to spot these trends.  Thank you SO much for any help or suggestions!

I'm terrible at spelling and keep getting our customer's names wrong, which is definitely not the vibe we want to give off ;)

Im trying to set a trigger post to all my users. the scenario is this:Every time a user is downloading a video I want the post to be activate but I want it to happen only once per session.We have an attribute "videoEngagement" that counts all users downloads... but I didn't figure it up how to add triggers to that attribute when is occurs and not to give it a specific value

We're using stitch and metabase to get a companywide reporting. So I want want to calculate our medium first response time. But the results doesn't match with the intercom report. How do I have to use the attribute `statistics median time to reply`?

Slack: "Reply in Channel" click gives the error: "intercom: We couldn't find the user who started this conversation in Intercom." when the chat was initiated via intercom. We have 2 support workflows, workflow-1 works fine but workflow-2 doesn't.  WORKFLOW-1 (Works): Our app users send a message via in-app intercom messenger and it gets to our slack channel where the support engineer can click on "Reply in channel" to start a conversation. ALL GOOD WITH THIS WORKFLOW WORKFLOW-2 (Works partially): We want to send a new message (not reply) to a particular user, preemptively (without that user ever having send us a message first). We send this message via intercom dashboard... but then we want to continue any conversation on our integrated slack channel... So what we do next is this: 1) After sending this message to the user, we assign this conversation to our "Support" intercom team. 2) Only after this assignment, it pops up a message on ou

I see that you can use the Slack integration to send notifications to public Slack channels. Can I use it to send notifications to private channels?

Hello folks!🙋 I have a question about addresses and domains! How to create other email address with default outbound address?Right now, we're using "support@xxxxxxxxx.intercom-mail.com". But we wanna use other email for a webinar or other services.Like webinar@xxxxxxxxx.intercom-mail.com, service@xxxxxxxxx.intercom-mail.com...etcIs there anyway to create those email?

I uploaded a list with ˜1K users and tagged them.Now I'd like to remove that tag from some of them. Is there a bulk way of doing it?

I have been trying to add the chatbot button to my website but the Messenger button doesn't show up. Below is the error from the browser's consoleMy testing URL is: https://app.visionast.com/index2.html/p> Thank you very much for your support.