Answered

I have a workflow where in the audience rule I've set custom event which I am firing with condition (event name - count - has any value).But the message prompt doesn't appear at the initial page render. When I refresh the page then I'm able to see the message prompt. I verified that the custom event is firing properly from the network tab. Also the custom event logs in the intercom side is also showing up the correct event at the right time, but not sure why the workflow message prompt is not showing up during the first time. But only visible when we refresh the page. In that case the count also becomes two.Additionally, I have also used alternative audience rule event name - first occured - has any value still it doesn't work properly for the initial first time page loads. Is there a better way to fix/resolve this issue?

Hello! Hope you're all doing great. As stated above, my question is: is there a way to disable the Messenger showing a preview of new messages in a small, borderless box? I'd like to stick only to the red bubble that indicates a new message and nothing else, if possible. Thanks!

Our team currently uses PowerDialer AI for sales outreach, and I've recently learned about its integration capabilities with Intercom. I'm interested in hearing from those who have experience with a Dialer + Intercom integration.I'm particularly curious about the effectiveness of syncing call data, automating follow-ups, and managing customer interactions through Intercom when integrated with a Power Dialer. Any insights on potential challenges or tips for optimizing the workflow between these two platforms would be valuable.If you've implemented this integration or have relevant experience, I would appreciate your thoughts and recommendations. Your input could significantly help in evaluating and potentially improving our current processes.

​ 2024-09-05 11:40:09.795 4736-4736 AndroidRuntime ipnossoft.rma.free E FATAL EXCEPTION: main Process: ipnossoft.rma.free, PID: 4736 java.lang.NoSuchMethodError: No static method rememberModalBottomSheetState(ZLkotlin/jvm/functions/Function1;Landroidx/compose/runtime/Composer;II)Landroidx/compose/material3/SheetState; in class Landroidx/compose/material3/ModalBottomSheet_androidKt; or its super classes (declaration of 'androidx.compose.material3.ModalBottomSheet_androidKt' appears in /data/app/~~g_FRDbFowwX3NIDZuLr61w==/ipnossoft.rma.free-uVLziORaSPfDo1O1hhh66A==/base.apk) at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreenContent

Both Pixel and Samsung devices running Android 14 and Intercom version 15.10.2  is crashing when a user uploading an image from their gallery. java.lang.NoSuchMethodError: No static method HorizontalPager-xYaah8o(Landroidx/compose/foundation/pager/PagerState;Landroidx/compose/ui/Modifier;Landroidx/compose/foundation/layout/PaddingValues;Landroidx/compose/foundation/pager/PageSize;IFLandroidx/compose/ui/Alignment$Vertical;Landroidx/compose/foundation/gestures/snapping/SnapFlingBehavior;ZZLkotlin/jvm/functions/Function1;Landroidx/compose/ui/input/nestedscroll/NestedScrollConnection;Lkotlin/jvm/functions/Function4;Landroidx/compose/runtime/Composer;III)V in class Landroidx/compose/foundation/pager/PagerKt; or its super classes (declaration of 'androidx.compose.foundation.pager.PagerKt' appears in /data/app/~~5oQf0q09nhBxwSb5oyFQEQ==/com.thecut.mobile.android.thecut.development-nGGPu-u6faKf_lbwt0ub3w==/base.apk)at io.intercom.android.sdk.ui.preview.ui.PreviewRootScreenKt$PreviewRootScreen$

Hi ! We've been extensively using the intercom / linear integration as well as some custom API calls to create tickets in linear from intercom and link them. Yesterday, the scenario we created that worked well until then stopped working. It seems it's no longer possible to link intercom tracker tickets to linear tickets (it's only possible to link conversations). This breaks all of the processes we put in place and is a huge pain in the ass. Could you please rollback those changes ? Thanks in advance !

Is there any way to create a public app which can be used in workflow but appears in the "Add integration section" dropdown instead of the  “send an app dropdown”. I want to build an app which can be used as integration, and the app can return some data which can be used as input in other nodes in the workflow. Is there any way to achieve that? I don’t want to use custom actions for this.

Hello,I have a custom action that should take as input the the text which is currently in the composer but not yet sent (neither as a note nor as a public message).Is it possible? either via attributes or Rest API.  

We noticed one of our customer help center article was not being updated because of the following response with an HTTP code of 500.{ "type": "error.list", "request_id": "002tv9efacb52hqthea0", "errors": [ { "code": "server_error", "message": "Server Error" } ]} Since the error message doesn't provide specifics, we investigated and found that the issue occurs only when an article contains a callout with more than one paragraph. Here’s the bare minimum how to reproduce the issue: What works: Callout with one paragraph ✅curl --location --request PUT 'https://api.intercom.io/articles/:id' \--header 'Accept: application/json' \--header 'Content-Type: application/json' \--header 'Authorization: Bearer XXX' \--data '{ "body": "<p class=\"no-margin\"></p>\n<div class=\"intercom-interblocks-callout\" style=\"background-color: #feedaf80; border-color:#fbc91633;\">\n<p class=\"no-margin\">Hello Mars</p>\n</div&gt

HelloCurrently, I use the Retrieve a Conversation API to get conversation details.https://developers.intercom.com/docs/references/2.7/rest-api/api.intercom.io/conversations/retrieveconversationThis API returns a list of tags associated with the conversation, but it doesn't include information about which specific tag belongs to which conversation part. Could you please advise on how to determine which tag belongs to which conversation part? Thanks. 

We created a multiple choice survey (x3 separate languages) and want to enable the “Include 'Other' option”. However, this comes by default in English only. Can we change the language on this?As an alternative we added "Other" (translated) as fixed answer like the rest, but that doesn't let users respond with a free text. Is there better alternative?Another question, is there a way to get the responses coded with numbers? Example: 1 for first answer, 2 for second answer etc!-->

We would like to know if it is possible to place a QR code on print materials that, when scanned, directs the user straight into a chatbot structure. Is this technically feasible, and if so, what are the best ways to implement this?Thank you in advance!

We use dark mode on https://help.taskade.com/ and when editing links for articles like https://help.taskade.com/en/articles/8958455-taskade-ai-usage everything is white by default. Is there any way to fix this? Only solution now is highlighting text to edit it, see screenshots below thanks.  Which features use AI?Taskade AI is used with the following features: AI Agents ​ AI Automations   AI Project Studio   Multi-Agent ​ AI Teams ​ AI Forms   and more!

I have configured a product tour for my SaaS application, which I trigger on the frontend using the JS API: Intecrom('startTour', 'tourId').The product tours are shown to select users, and I want to implement custom logic for those who complete the tour—such as redirecting them to a different page or displaying specific text. Therefore, I need a way to detect when a user has finished the product tour.Is there a method to track when a user completes all steps of the product tour? For instance, can I set up a JavaScript callback like Intecrom('onProductTourCompleted', { ... some custom logic })? Alternatively, are there other ways to capture the event when users finish the product tour? RegardsDarshan Hiranandani 

How do you install Intercom on Wix? I've tried adding the JavaScript to the custom code section on Wix, but it didn't work. I also downloaded the Intercom via certified code from the app market, but that didn't work either. Any advice would be greatly appreciated!

Hello, everyone!I'm working on building reports in Power BI, and I'm extracting data via the API for that purpose. The data-events API is a bit slow due to the amount of events and it’s making the extraction difficult. Is there any way to filter or sort the events?

Hey there,we’re testing out mobile push but notice the potential audience is quite low. Even with users with the latest OS (IOS) and our APP, some do not appear. What device setting should we look into ? thanks

Stripe sync stopped working around 9am Thursday morning for us. Before that any user who had a stripe account would sync user attributes in Intercom, including stripe_id, stripe_plan_price, and stripe_subscription_status. But now that has suddenly stopped, which breaks a lot of our rules and segments. I tried turning sync on and off but that did not solve the issue. 

Hi everyone,I’m new to using Intercom and excited to explore its features. I’d love to hear from the community about some of the most effective ways you’ve used Intercom to engage with customers, especially when starting out.Any tips or examples would be greatly appreciated!

2024-09-05 11:40:09.795 4736-4736 AndroidRuntime ipnossoft.rma.free E FATAL EXCEPTION: main Process: ipnossoft.rma.free, PID: 4736 java.lang.NoSuchMethodError: No static method rememberModalBottomSheetState(ZLkotlin/jvm/functions/Function1;Landroidx/compose/runtime/Composer;II)Landroidx/compose/material3/SheetState; in class Landroidx/compose/material3/ModalBottomSheet_androidKt; or its super classes (declaration of 'androidx.compose.material3.ModalBottomSheet_androidKt' appears in /data/app/~~g_FRDbFowwX3NIDZuLr61w==/ipnossoft.rma.free-uVLziORaSPfDo1O1hhh66A==/base.apk) at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreenContent(C

We migrated the SDK version from 15.0.0 to 15.5.0 and then saw the error described in the header. In 15.0.0, our MAIN/LAUNCHER activity, which processes information about clicks, was initially opened, than it opens Intercom Chat. After migrating to 15.5.0, this behavior broke. The problem is that our activity opens immediately after the intercom chat activity opens. This leads to confusion for the user. For example, if the user clicks on the "Back" button from our application, they are taken to the intercom chat, which is not expected.The service for processing looks like this:@AndroidEntryPointclass CloudService : FirebaseMessagingService() { private val intercomPushClient = IntercomPushClient() override fun onNewToken(token: String) { super.onNewToken(token) intercomPushClient.sendTokenToIntercom(application, token) } override fun onMessageReceived(message: RemoteMessage) { super.onMessageReceived(message) val remoteMsg = message.data if

I found that when using Firefox with smaller screen size (tablet and mobile view), the messenger widget does not show up like desktop. Not only on my application, but also any website that use Intercom.My current environment:OS: macOS 14.6.1 Browser: Firefox 131.0 (aarch64)

Now with default settings intercom send notification about each action status change in the system.Any way to reduce the number? send notifications only on some statuses changes?or maybe there is option to disable notifications but somhow share with customer ticket number ?

Hello, I have created a private app. It’s a simple integration app and not any canvas or messenger app. I want to use this app in my workflows but when I select the “send an app” menu button from dropdown , my private app doesn’t appear there.

When opening the keyboard to type into an Intercom messenger convo, the keyboard is hiding the text entry, making it impossible for users to see what they’re typing. Has anyone found a workaround?