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Hi, I’m Darshan Hiranandani, I hope everyone is doing well. I have a quick question regarding our workflow processes:Is there a latency involved in setting a workflow live?I'd appreciate it if you could share your experiences or any advice on this matter. Specifically,

Hi everyone,I've recently upgraded from Intercom API version 2.3 to 2.11 and I'm encountering some issues. I understand that sections are now deprecated and are accessed via collections. I'm able to update the section names using the new path help_center/collections/{id}.However, when I try to use translated_content, I receive the following error:{ "type": "error.list", "request_id": "0001t87jrm46e5t3rtp0", "errors": [ { "code": "not_found", "message": "Resource Not Found" } ]} Has anyone else experienced this issue or can provide guidance on how to correctly use translated_content in version 2.11? Any examples, workarounds, or documentation links would be highly appreciated.Thanks in advance for your help! 

Has anyone been able to do this successfully? If so how? I have a lot of screen shots in my articles that I am not able to copy over to the Intercom articles easily.

HeyOur app is multi region so we have eu.app.com and us.app.com.We are using the same intercom on all the domains.We would like the links in the Help Center articles to point to the correct region based on the invocation source.So if a user clicks on intercom eu.app.com all the links in the articles should point to the eu environment, same for US.Without this option when a user clicks a link in the documentation they are taken to the wrong environment. Is there a way to achieve that? Use some kind of magic tag in help center articles?Thanks!

Hi everyone,  We're currently using Elevio where our knowledge base is hoted (help.subbly.co). We'd like to migrate the existing KB over to Intercom for a more streamlined solution when handling regular day to day support.  Q's:  What is the painless way of transferring the entire KB over to Intercom? Is there a way of importing the articles in the form of CSV or any other method? I tried the scraping tool in the past and it worked on only a handful of articles...Does Intercom provides the stats about most common searches and, more specifically, empty searches within given time period? Is that information readily available (like suggestions which articles to add?). Are we able to add keywords to the Intercom articles? I read somewhere that images need to be hosted elsewhere, is there no way to simply upload pictures/screenshots directly to the article when writing one? Does related articles bot (suggestions) come with a regular Articles app with Intercom? I'm specifical

Title + I understand I have to use the Intercom API somehow, but I'd like a little more guidance.

Hi there!Going crazy over here. Trying to add a Vimeo iframe to my article by API.When it’s youtube, it works fine, but with Vimeo - no matter the URL I choose I always get “video src not supported”.The article creation works well and I am just trying to add a vimeo iframe to it.here is a fake video I created an uploaded This will not pass API validation “video src not supported” (but will work if I add it from the UI): <iframe src="https://player.vimeo.com/video/956950834?h=adfcdc69e8"></iframe> This will pass API validation but the URL is missing the h parameter and Vimeo cannot read: <iframe src="https://player.vimeo.com/video/956950834"></iframe>What can I do? I also tried multiple version of the vimeo URL - no luck.Let me know!

Hi everyone, is there a way to back up the published Articles, download it & save them somewhere safe? 🙂

We want to import hundreds of .htm URLs into their own respective Help Center Articles. I see it is possible to import help documentation articles with Zendesk, but is it possible to automate an import of hundreds of .htm URLs into their own respective articles as we are aiming to do? Just looking for some guidance on how to begin this process, rather than copying and pasting each article over to Intercom manually. Thank you.

How to migrate selected articles from Zendesk to Intercom

Hi, I am planning to migrate only some articles from Zendesk to Intercom. Is there an option to do it? The only guide I can see is to migrate all articles from Zendesk to Intercom by using sub domain. However when I tried to use the subdomain, it just migrated some articles which are not the ones that I was supposed to transfer.  So in case the only option is to migrate all articles, questions areCan we migrate guides and have them show unpublished in Intercom? Can we update the target audience for articles in bulk?Thank you.

I want toh know how can I migrate/sync articles from Freshdesk to Intercom?

Hey,We are using Intercom on our website. Everything works fine if a user clicks on an intercom link while already logged into our website. However, if they are not logged in when they try to click an intercom link, it shows a ‘you must be logged in’ error and a link back to our login page. Is there a way of configuring things so that instead, it automatically detects a user is not logged in and redirects to our login page, without the user having to click anything?

When i call submit webhook url, it takes time for good reasons (It does some other API calls), i get following error. How to increase the timeout value of the submit webhook? {"support_url":null,"error_code":"third_party_server_timeout","message":"Third party server timed out when making request"}

Basically I want to show a banner to users letting them know the app has been updated. I want to add a link action to perform a hard refresh of the current page. So I’d like to use something like {current_page}?app=refresh. 

I was just wondering why the gradient color on the text turns out like this:When other launchers look like this:There is some wierd gradient color that is  applied to the greeting text which does NOT match the Introduction text. Is there a fix for this?

We have been noticing multiple Sentry warnings for AppHanging in Intercom flows in conversation flows. Looking at the stack trace it seems to be like some functions are causing object lock due to multiple threads running & trying to access it. During this situation checking the flows user seem to be unable to interact with the intercom chat messenger for certain durationWe are using RN package in our app.Version - 6.6.0Please provide me some info on this & if this is fixed in the later versions of the SDK as we have to discuss regarding the upgrade since newer version would be requiring the app to update minimum supported version to iOS 15.0 where as we still support till iOS 13.0 currently. Here is the full stack trace of it. Any help would be appreciated App Hanging 

Hi! I am using the dynamic content settings for an upcoming email. One of the fields I want to bring in as dynamic is the customer’s Sales Representative’s email address. I figured out how to pull in the Sales Rep’s name but can’t pull in their email. Is this a feature limitation or is this a field that our team needs to add to be able to pull it into the email? Thanks so much!

I want to be able to turn off the audio notifications for new conversations and updates to conversations in my inbox.  These seem to be sent even after logging out of my intercom account, and setting my status as away doesn’t seem to affect it either, redirecting replies doesn’t either, nor do they seem to be paused after the office hours I entered.  I can’t find the setting in my intercom account either.  It’s really annoying to get these after hours.  Is there a way to pause them, or at least disable them?

Hi, I was wondering on how do I route to specific article vai custom domain. I have setup so that we can access intercom page via our domain /support, do I do it in the same way with redirect rules via Cloudfare so that I can reach specific artcile via my own custom domain path etc. /support/some-article → Intercom Article?

We’ve created a custom domain through SiteGround for our help centre & enforced it with SSL & HTTPS, however, the site still shows up as unsecured and gives us this error:NET::ERR_CERT_COMMON_NAME_INVALIDWe can see that the certificate is not the correct one as the common name is listed as intercom.help, but it should show up as our custom domain.We’ve tried deleting & re-creating new SSL certificates as well as CNAMEs but nothing seems to be working to update the certificate on our help centre site. Any help would be appreciated!Thanks.

In my service, when one user performs an activity, we want to send a different user a push notification to alert them. We are using segment events to trigger the push notification. in the event metadata, we send the second users email.  How can we ensure the push notification is sent to the email in the metadata?

Hello! We have successfully implemented Intercom as part of our Qt for Android application. All integrations were done on the Android side and it is working fine. One issue is that our app is running in complete fullscreen (transient action bar and status bar - WindowInsetsControllerCompat.BEHAVIOR_SHOW_TRANSIENT_BARS_BY_SWIPE ). However tapping on the Intercom launcher, calling Intercom.client().present() brings us into home view with both action and status bars visible. Is there any way how to pass a parameter to intercom so that it loads in fullscreen with the same options as the app?We do have some limitations on native Views and Activity management in Android when doing things through Qt.

If you close the chat window by swiping down, notification IntercomUnreadConversationCountDidChange arrive just fine, as does the window with a new message. If you minimize the chat window by clicking on the button, the notification does not work, as does the window with a new message.

I’m writing a helper app that adds notes to conversations and would like to be able to format the contents.Basis HTML seems to work OK but I’d like to add a code block and a table and neither are well supported. Can anyone point me at the correct documentation or provide other guidance?