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Hi everyone,We redirected from Zendesk today but noticed the URL https://help.ballparkhq.com/hc/en-us isn’t redirecting to  https://help.ballparkhq.com/en/  and showing an error if you see the end of the URL, Zendesk appends all its URLs with /hc/en-us but that doesn't seem to exist in intercom for their english language version of the help center Any ideas what has gone wrong?

Hi everyone, I've been tinkering with the messenger settings, specifically trying to add some space at the bottom and sides, but I've hit a bit of a roadblock. I've tried fiddling with the code and exploring the Intercom web settings, but so far, no luck.Interestingly, I've managed to switch the messenger's side from left to right and vice versa successfully, both through code and the web settings. However, adding space seems to be a bit trickier.Just to give you a bit of context, I'm working with the react-use-intercom package.Any insights or guidance on how to achieve this would be greatly appreciated!Thanks in advance for your help.

We’ve been getting crash reports that the app is failing to start on iOS 16. Upon further investigation, we got to this stack trace. You can see that the culprit seems to be a method swizzling you’re doing on applicationDidFinishLaunching. We’ve already tried to opt out of swizzling by setting IntercomAutoIntegratePushNotifications in Info.plist but no luck. 

 I understand that ticket names don’t support multiple languages.Ticket type names and attributes don’t get translated / localized in the Messenger even if you support multiple languages. What’s your advise now?Should we create multiple ticket types just to handle the name display? But can we show different ticket types based on languages?

Changing the translatesAutoresizingMaskIntoConstraints property of a UICollectionReusableView that is managed by a UICollectionView is not supported, and will result in incorrect self-sizing. View: <ICMDayTimestampDividerReusableView: 0x14a07f060; baseClass = UICollectionReusableView; frame = (0 0; 0 0); layer = <CALayer: 0x28380cb20>>*** Assertion failure in -[NSLayoutConstraint _setSymbolicConstant:constant:symbolicConstantMultiplier:], NSLayoutConstraint.m:669*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'NSLayoutConstraint constant is not finite!  That's illegal.  constant:nan firstAnchor:<NSLayoutDimension:0x282305040 "IntercomSDK_ITBAnimatedImageView:0x14a0959b0.width"> secondAnchor:(null)'*** First throw call stack:(0x1887da678 0x180a57c80 0x187d38d38 0x1a8f86ab0 0x1a8f866f8 0x1a8f865f4 0x10625f680 0x10625f2fc 0x10625f180 0x1062c9ecc 0x106216778 0x106295944 0x1062173fc 0x1062175f0 0x1061a4958 0x106176fa4 0x106176b6c 0

Hello, I’m trying to integrate Intercom push notifications into my react-native app. I’m using official wrapper in version 6.8.1 (most up to date one). I did all of the steps from iOS setup section and configured Push Notifications on intercom website - https://app.intercom.com/a/apps/myapp/settings/ios. I’m sure that uploaded .p8 key, bundle id, key id and apple team id are correct because I uploaded the same version to firebase console and I’m able to send notifications from there and using their HTTP API. On intercom I’m all the time getting BadDeviceToken. On Android everything works properly. Am I missing something on iOS? I tried both ways of sending token to Intercom - javascript version and Obj-C version.For js version I’m using `@react-native-firebase/messaging` and call `await messaging().getToken()`. Using this token I’m getting BadDeviceToken 

We are currently re-structuring our Support workflows for our app with focus on AR, DE, EN, FI and NO language. As our support is only available via Mobile SDK, we’re struggling to forward customers to the correct language.The issue with this is that our app is a local social media platform and our users are as well using it abroad, language routing happens on “language override”. Unfortunately, this leads to misrouting if users are having their device set on e.g. English but are writing content in FI, where then our EN Support team has to move it to the correct team again, taking too long for a satisfying support experience.Is there a better and more reliable way to route customers to the correct Support team and assign the correct triaging workflow in their language?

Hello, I’m working on a new channel for Intercom. The service receive and forward messages between Intercom and 3th party chat app. When agent reply to chat, we receive related webhook and forward it to external app. There are cases, when we can’t forward the message (e.g. external service is down, or respond an error for particular user). Is there a way to notify agent about problem with sending particular message?

I have intercom messenger installed in my SPA using GTM. In various places in the product I have buttons with the key value pair data-testid="get-help". The issue I’m having is that when the site loads one button with the above data-testid is visible and clicking it triggers the messenger as required. See first image below, help button on the left triggers a workflow in the messenger (all fake data btw). I then have the following, which shows when a user clicks a different button and in this space we have another help button (see top left of the green space). This button again has data-testid="get-help" and operates in the exact same way as the other help button but when clicking it, it doesn’t trigger the workflow in the messenger.  I don’t understand why it’s not triggering the workflow and how to resolve this. Any help/guidance appreciated. 

Hi there,We’ve set up a workflow in our messenger that allows users to create tickets by themselves. However, we’ve noticed that from time to time users do not fully go over the ticket creation and therefore it’s left unassigned.We thought of using Auto-close incomplete Workflows conversations however since this is the end of the path it unfortunately doesn’t work.We’d love to be able to have automation thatSend a message to remind them that if they need our support, they should create a ticket Auto-close this conversation if the ticket isn’t submittedAny idea how I can do that?!-->

Hello. I would like to know if it's possible to set automated replies for inbound emails for emails containing specific keywords. Example: If a user is emailing us to delete his account and has the keyword "delete account" on that email, so we would like to automatically send the user an email, explaining the process to delete the account.

Hi I am trying to connect my Canny Changelog with intercom News. Ideally when a new changelog is created it would post on intercom news as well

Hello intercom @team I’m facing issue in integrating product tour in workflow. i did created product tour & integrate with one workflow. but in workflow view tour button is disabled(inactive). How to fix this issue ?  

Japanese translation is incorrect for the below red rectangle area. It goes “２時間にオンラインに戻ります” but it should be “２時間後にオンラインに戻ります”.  

Hi, We have the messenger installed on our website and we now need to 1) create the companies available in our product 2) associated the users to each company.I know that both points are possible via the intercom API but I was wondering if these two steps can be achieved directly by passing the company_id and name (for 1) and some sort of link in the payload sent by the messenger like we do for the user_data:user_data{"email":"myemail@google.com","user_id":"github|blabla","user_hash":"d5c0534625a6ec7ad75bc5b2a9f231b1febb226ff37bde15df3e6693c0130677"}it’s probably not the most secure way but I was wondering if it’s something that can be done instead of doing all this back-end side  thank you

Intercom Android sdk 2.17.0 adds the support to voice to text input in Messenger.There is a bug on clicking on the new microphone button, a warning message with unexpected title appears. And the description of the message suggests to enable a permission not present in our application.Is it possible to deactivate the feature voice to text input? 

Hi all, We’re setting up Intercom to replace Zendesk.We’re not moving to adding Intercom to Slack and would like to be able to have any replies to threads appearing as a Slack message in the thread.Is that possible?Another thing that is useful is to show the users email address in the Slack message like Does anyone know if either of these are possible?

Just talked with Intercom staff through chat and got feedback that seems odd to me.Feedback was that there is no way to delete / archive a conversation.   You can either delete a user (not what we want to do here) or use API to delete the conversation.This seems like the most basic of functionality that is missing.  How are others getting around this?Only thing we can think of now is to add a conversation data element called “Deleted” and set that every time we close something we want to delete.  But to close, we have 5 different required fields--so those all have to have a “Deleted” option in them.  Then every report needs to ignore those.   This seems like a lot of extra steps to workaround a basic function being missing.

Hey Team, so we integrated Intercom into our apps, we rely on React Native V0.72.9 and we @intercom/intercom-react-native v5.3.1and we did already select Camera, Media, Files, GIFs on the Attachements in conversations settings for our apps. but still when starting conversation we can only see Gifs and Images only. do we miss something here ? thank you

Why do contacts, created successfully via API with a 201 Created response in Intercom, not appear in API searches or lists immediately? Is this delay typical, and are there any suggestions to ensure prompt availability of newly created contacts in both the Intercom interface and API searches/lists?

Please, do not call UIApplication.shared.registerForRemoteNotifications() inside Intercom iOS SDK.This causes application(_:didRegisterForRemoteNotificationsWithDeviceToken:) to be called twice if you call registerForRemoteNotifications when you need in you app.I can’t disable this. Also IntercomAutoIntegratePushNotifications: NO don’t disable registerForRemoteNotifications() call.

When call API to create a conversation with empty `body` and one file attached, the API response with an error, but on https://app.intercom.com/a/inbox/ the chat appear.Here an example of CURL:```bashcurl --location 'https://api.intercom.io/conversations' \--header 'Authorization: Bearer <admin_token>' \--header 'Content-Type: application/json' \--header 'Intercom-Version: 2.10' \--data '{    "from": {        "type": "user",        "id": "<contact_id>"    },    "subject": "Test Subject",    "attachment_urls": [        "https://picsum.photos/seed/picsum/512/512"    ]}'```The example of response:```JSON{    "type": "error.list",    "request_id": "0035jabkv5b82qmiu3cg",    "errors": [        {            "code": "server_error",            "message": "Server Error"        }    ]}``` 

Problem: We want a way to export our data to CSV to see how many Jira tickets each week associated with Conversations.We do not like Tickets or Backend tickets because they create additional objects in our inbox. Makes it cluttered (e.g., one interaction can be associated with a Conversation, Ticket and Back End Ticket--too cluttered and too much to track).Instead, we thought to copy-paste our Jira ticket links in “User Notes” and export.How do we do this? Or is there another way to track Jira tickets associated with Conversations?

A client is using the intercom integration but we have it configured in the USA region and because of this we provide them with a link to intercom with the conversation that always redirects them to this region, the problem is that one of their administrators has their account in Australia so the URL redirection is not valid, my question is how can we know when an admin is from one region or another and how is it possible that even managing the data in the USA region, they can have this same data in the AU region

Hi, I just created a survey, and tested it (so there’s at least one click / answer)Yet, I don’t get any statistics on the survey page. I was wondering why?Is there a timebox before I can access the results? Maybe I don’t have the rights and need to ask someone else / an admin at my company? Maybe I did something wrong in my survey setup?Thanks for your help!