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Hi. I have a problem with the “Let users start a conversation” setting not working for customers with zero conversations.This was tested on react native v6.3.0 and i tried both “Let users start a conversation” on and off. And i think i found an issue.When i don’t have any conversations and the above option is ON I get this screen. Which is correct. Top right you have an icon to start conversations and in the middle you also have a button to start new conversations.When i switch this to OFF i get this screen which is NOT correct. As you can see at the top right the icon is gone. Which is correct as a have disabled starting new conversations but the button is still available in the middle of the screen. Seems like the button in the middle doesn’t follow the setting but the button in top right does 

We use react native sdk v6.20 and we set “Let users start a conversation” to false to prevent users from starting new conversations. But they still have the button “Send us a message”. I read that this should be fixed in v6.20 issue seems to be only for users with no conversations. if Let users start a conversation is falseuser with 0 conversations can see the button to start new conversations in the middle of the screen “Send us a message”user with 1 conversation doesn’t see the button but only their previous conversationsif Let users start a conversation is trueuser with 0 conversations can see the button to start new conversations in the middle of the screen “Send us a message”user with 1 conversation also sees the button at the top of the modal to start new conversation.so this means that if you don’t have conversations you can start new conversations regardless of the Let users start a conversation settingand if you do have conversations then the setting works as expected

I’ve created a newsfeed, created a news item in that newsfeed and set it live. I made sure I am part of the newsfeed as a user. But when I go to my site, I don’t see the newsfeed anywhere.Would love a video tutorial! 

Hey I want to export Intercom data(mostly Conversations data) to powerbi. I have tried Skyvia, airbyte,zapier. etc. None of them third party apps are working. Can you please help me?

Dear Intercom Devs,After a new Intercom 15.0.2 SDK release, we have updated it on our end and released a new version of our app last week. Unfortunately, we started getting a new crashes from Intercom on Firebase. Here are the details of them.Crashed: nexus.reachability0  libobjc.A.dylib                0x3a7c objc_retain + 161  libobjc.A.dylib                0x3a7c objc_retain_x0 + 162  Intercom                       0x5d424 -[IntercomSDK_IntercomNexusSocket resetSocket] + 186763  Intercom                       0x5d4a0 -[IntercomSDK_IntercomNexusSocket reconnect] + 188004  Intercom                       0x5a5e0 -[IntercomSDK_IntercomNexusConnection reconnectSockets] + 68325  Network                        0x7f2e5c __nw_path_necp_update_evaluator_block_invoke + 4566  libdispatch.dylib              0x2320 _dispatch_call_block_and_release + 327  libdispatch.dylib              0x3eac _dispatch_client_callout + 208  libdispatch.dylib              0xb534 _dispatch_lane_serial_drain + 6689  l

We are using @intercom/intercom-react-native@4.0.1. The stack trace a user is running into is below. Can you let me know what the minimum version we need to upgrade to?java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String io.intercom.android.sdk.models.CustomizationColorsModel.getBackgroundColor()' on a null object reference at io.intercom.android.sdk.views.TextAttributeView.updateSubmitButtonColor(TextAttributeView.java:122) at io.intercom.android.sdk.views.holder.AttributeCollectorViewHolder.addAttributeView(AttributeCollectorViewHolder.java:115) at io.intercom.android.sdk.views.holder.AttributeCollectorViewHolder.renderAttributes(AttributeCollectorViewHolder.java:80) at io.intercom.android.sdk.views.holder.AttributeCollectorViewHolder.bind(AttributeCollectorViewHolder.java:57) at io.intercom.android.sdk.conversation.ConversationPartAdapter.onBindViewHolder(ConversationPartAdapter.java:234) at androidx.recyclerview.widget.RecyclerView$Ad

Before user log in to my app```await Intercom.loginUnidentifiedUser();await Intercom.presentMessageComposer(`I can’t login blah blah`);```After user log in to my app```if (Platform.OS === ‘ios’) {  yield Intercom.setUserHash(user.intercom_user_hash_ios) } else {  yield Intercom.setUserHash(user.intercom_user_hash_android);}yield Intercom.loginUserWithUserAttributes({ userId: user.id });```When I implemented with `setUserHash` about the end of 2023, it was transferring info without problem but now it does not transfer anymore, when the user log in to my app, the unidentified account stays with the user. Any idea why it is happening?

Hello,my team and I are trying to setup a workflow for our users to talk to Fin to answer questions. We are attempting to use the “Customer opens a new conversation in the Messenger” workflow to start the conversation with Fin. However, it appears that Fin can not be placed in step “A. Welcome”. You have to click “I have a question” which points to step “B. Path” where Fin is then initialized and can take over from there.In contrast, when using a workflow that starts with “Customer clicks a website element” we are able to place Fin in to Step A as desired.Is it possible to have Fin initialized in Step A for the “customer opens a new conversation in the messenger” workflow? If not, I would love some more details about why this is a limitation. Thank you!

Hello! 😊We noticed that upon pressing a Sad emoji on a Help Center article, we are asking people to Send us a message. This seems to only available on iOS, and not on Android. Regardless, we really need it disabled.We have already disabled the “automatically start a message”, but we also need the manual way out :) How can we do this? Thank you! 

We are syncing User data from Segment to Intercom via Identify calls.We want to update company name for User from Segment to Intercom.When we Identify call for updating Company name in user. we can see that fields are passed to Intercom from Segment, but when we see Qualification Section in User details. Company Name is not updated. but when we export user details, latest company name is shown in Excel file.

There's one other thread I can see on this topic that hasn't been touched since Feb 2021. Hopefully the 'answer' has changed. I'd like to sync Tier 3 tickets with Azure DevOps (aka Azure Boards). I'd love for the integration to work like GitHub's, or better yet, like Jira's. A little time searching online shows that merge.dev has connectors for both Intercom and Azure DevOps, and with its native support for a Ticket entity, seems to have bi-directional syncing. https://merge.dev/integrations/intercom. We could use their free license level to do this, I imagine. Would prefer something direct and native from Intercom or this community. Thanks!

Our company did a rebranding and changed their domain and we need to change this domain in Intercom too but I don't find any edit or remove button.

How can I search Fin’s content in our conversations? In instances where Fin has said something incorrect to many customers we need to quickly find all instances where Fin said a particular piece of information so we can correct.When I search the information Fin gave out it brings up no conversations, even though it’s been part of many conversations. I am copy pasting the fin content/key words from the conversations so it is accurate. Thank you for your assistance!

Hi! I made a request for a CSV file yesterday, but haven’t received anything yet.Can anyone help, please? Thank you!

Trying to set up a Custom Action that, when triggered from a conversation part in Inbox, POSTs the content of that conversation part as JSON along with some other information about the user & conversation to a webhook catch URL (Zapier, in this case): When I’m sending sample data through the Custom Actions UI, this works perfectly every time, the webhook catches the data and I can parse it and go on my merry way.But as soon as I use the Custom Action on real conversation data in Intercom, I get sporadic errors. The logs say this is because an Error occurred validating request values, but there’s no way to see anything else about what might be causing this:To make things more confusing, triggering the Custom Action for one message in the conversation is sometimes successful, while triggering the Custom Action for a different message in the same conversation fails! I can only guess that some characters in the message aren’t being escaped and therefore the JSON is not valid. Has anyon

Hi there, We’re having an issue with the Intercom Inbox, we’ve just integrated Instagram/Facebook messagers to come through via the native integration.  The previous tool were inforbip, which help us collect messagers from Instagram/Facebook.But it always show  another app is controlling while we have already disconnected from the platform we used before. We have tried many times to reinstalling but still error. Does anyone meet this before? Please help.Thanks in advance for your help! 

Hello We’ve integrated Intercom SDK on Android (15.5.1) & iOS (16.3.1) platforms. We found several differences in the implementation between Android & iOS, could you help us to understand the reason of this case?  “Powed by Intercom” label is visible on Android, on iOS - no No close or create messages buttons on Android, on iOS - yes No close chat button, only get back to messages on Android  

My organization has Intercom installed in our platform. We’ve attempted a number of different configurations of settings for how the tour would initiate but we can’t get it to run once it’s set live. Example tour: https://app.intercom.com/a/apps/w5ij9e6h/outbound/tour/35642964

Hey there!  I am onboarding my team of admin and clinical members to Intercom. They’ve been using Gmail and Google Voice to interact with patients, but we will making the full switch to Intercom soon.  What are ways to help introduce them to using Intercom? I know this will take lots of practice to get used to, as it’s more of a muscle memory concept. But has anyone in here seen great success using certain internal communications with your teams when going through the onboarding steps? I know they are very nervous, and I’d like to make them feel as comfortable and empowered to use this as quickly as possible.  Any advice appreciated!  Thank you! 

I want to analyze intercom datas some of my client in my analyzing web app. I couldn't find anywhere how?I have 2 clients and they want to integrate their intercom account in our app to analyze conversation data.I want to add this integration but I couldn’t find the right way to this. Could you help me?

Hello Intercom Community,I’m relatively new to interacting with APIs. I’m trying to extract the list of all contacts following the instructions from the API documentation.My ultimate goal is to run this GET request every let’s say 1 hour and then from the resulting set to get the data I need for the contacts who have an “updated_at” value later than a <fixed threshold_time> (ie. the most recently updated items). If I understood correctly it is not possible to provide sorting parameters for this GET request (eg. based on descending “updated_at”).So my question is: What is the default sorting method that defines the order of items in the resulting list of contacts. I’m not not if that’s “updated_at” or “last_seen_at” or any other field. If I know for instance that contacts are by default sorted based on descending “updated_at” then I can paginate through the results, and get the data from each page, until I reach a page with “updated_at” values earlier than my <fixed threshold_t

"I am encountering an integration challenge with the Speakatoo API. While the API works flawlessly when tested in POSTMAN, it fails to operate as expected when integrated into my system. I have validated the functionality in POSTMAN, ensuring that the input parameters are accurate. However, the issue persists during the actual system integration. I am seeking guidance to identify and resolve this discrepancy, as the API's successful integration is crucial for my project. Any assistance or insights into troubleshooting and resolving this issue would be greatly appreciated."

Is there a way to prevent users from receiving a post after a certain date and/or time? 

Hi, I’m having a problem setting up a product tour.One of my steps asks users to download our plugin, however, a small set of our users might have already installed it, meaning the “Download Plugin” button won’t exist.Here’s the info I saw in another post:“If the pointer step in a tour is unable to identify the correct element on the page because the CSS selector associated with the tour step and the CSS selector associated with element on your site do not match, the pointer step will instead show as a “post” step.”I’m facing an issue here - this post step that defaults has no option for customers to press Next or Skip.Meaning if the CSS selector isn’t there, there’s no “if” logic for a user to be able to manually move onto the next step.Is there a way to allow users to move onto the next step if the above occurs? 

I'm very interested in the new AI Beta which uses Chat GPT, can you tell me a bit more about it please?