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I've noticed that carousels (the automatic ones, meaning one controlled by our marketing team triggered based off user properties) render in our android app before app loading is completed. When app loading does complete, they dismiss themselves. So, they become basically unusable.We use the react native SDK.I didn't see any methods that I could use to control the lifecycle to disable it until app loading has completed. I don't want to have to rely on programmatically launching them since it kind of limits our growth team's capabilities.Any recommendations? I know that there’s a way to manually show articles by using the ID, but I’d love to be able to use this out-of-the-box platform-y set up that can enable our marketing team to use articles without engineering’s involvement. Haven’t been able to figure out from the documentation whether there’s a way to control the lifecycle.

Dear Community,I would like to inquire if it's possible to adjust our system settings to allow clients to reopen a closed conversation within a six-hour window. Currently, the system permits reopening only with day-long intervals, which is too prolonged for our needs. Post the six-hour period, clients should be required to initiate a new conversation to address distinct issues, ensuring each matter is appropriately tracked.Thank you for your assistance!Best regards,Yuval.

Need reporting guidance.   Is there a way to download a list of all intercom articles in the domain and include the article URL in the report?   

Hello !I created a workflow and at one point I started getting an error on the first path.The message is on the screenshot : Starting the first path with non text messages is only supported from...”I don’t understand it because i think the first path is a text message with “Bonjour...”Have you an idea to resolve the issue ?Thanks in advance !  

I am unable to run any lldb debugger commands with intercom because I get the following error: warning: Swift error in scratch context: error: compiled module was created by a different version of the compiler '5.9.0.128.108'; rebuild 'Intercom' and try again: Intercom Aside from this, the app builds fine. Its just super annoying because I can no longer debug I am using Intercom 16.6.0

Hi everyone! Just wanted to know if there is a time delay in between setting a Workflow live and when you pause an existing workflow? When I make an edit to a workflow or create a new workflow for the same page that I am using, I noticed there is a delay in between pausing a workflow and setting one live. Usually the paused workflow will stay “live” for a sometime. 

A partner company uses a Gmail address to contact us, and those messages have been routed to our Intercom spam folder, despite being marked Not Spam multiple times. How can we prevent this and ensure their messages are seen by our team?

Hello Intercom Team. On iOS, since Friday April 5th, we are experiencing the following error when trying to add Intercom dependency through Swift Package Manager. We are using the last version of the SDK. 17.0.0Error:```xcodebuild: error: Could not resolve package dependencies:checksum of downloaded artifact of binary target 'Intercom' (5ed58eb8dd4392896a2b3e56c5c66fd862c2f3d29fb6d575d6a98a276cf944f7) does not match checksum specified by the manifest (d874522d04ed130894ca7026021151465b1d5a77fdb96a7ba905aea36260dce3)```Thanks in advance.

Hi, we published our sales/service automation tool with generative AI into Intercom appstore couple months ago. However, we did not get any users and we noticed that our ranking in the appstore is quite low. So I am wondering if anybody can share some tips about improving the appstore ranking?Thanks in advance!

Yes… I know… this is somewhat of a weird question… BUT… hear me out…  In an entrepreneur slack channel I am in I asked the same question…Do you use the Live Chat feature in Intercom? And I was shocked by the responses… The over whelming answer was NO… Now to be clear… Majority said YES at first… but when I asked a few more questions… The answers turned to… well… not really…  What I have found is that a large number of companies that I spoke with enable the chat feature on the site… but when it comes to “using” it… in terms of having a live team ready to reply… is more of a best effort use case…  Most of the companies I spoke with rely on asynchronous responses… which again… I found shocking! Before accepting my small dataset as the norm… I figured I would pop on here and ask gen pop… haha So…  If you don’t mind me asking…Do you use the Live Chat feature? Super interested to see how this goes… Thanks ahead of time for any responses!  Cheers, Spencer Scott

Hi all!I’m trying to achieve the following situation regarding users being able to send messages via intercom: Let users start a a conversationMatch all:email does not contain @doe.com EXCEPT john@doe.com & an@doe.com.  We have multiple customers with multiple domains, but only for this specific domain we want to block it for all users except a few so that they are the only ones that can talk with out support. Who can offer me some advice? Thanks in advance! 

It seems that the new Intercom SDK is not working on Android Lollipop as there’s no minSdkVersion field in the ApplicationInfo class. This happened after the DeviceUtils.getAppMinSdkVersionVersion method was added in 15.6.2.Fatal Exception: java.lang.NoSuchFieldError: No instance field minSdkVersion of type I in class Landroid/content/pm/ApplicationInfo; or its superclasses (declaration of 'android.content.pm.ApplicationInfo' appears in /system/framework/framework.jar) at io.intercom.android.sdk.utilities.commons.DeviceUtils.getAppMinSdkVersionVersion(DeviceUtils.java:32) at io.intercom.android.sdk.metrics.MetricTracker.<init>(MetricTracker.java:608) at io.intercom.android.sdk.metrics.MetricTracker.<init>(MetricTracker.java:597) at io.intercom.android.sdk.Injector.getMetricTracker(Injector.java:249) at io.intercom.android.sdk.Injector.getOverlayPresenter(Injector.java:272) at io.intercom.android.sdk.Injector.getResetManager(Injector.java:

I have an application with a few thousand users that I would like to create/update in intercom and synchronise at least weekly with attributes that are calculated by my backend and that are required for contextual engagement. The Contacts API does not support bulk updates and has two major constraints for large volume: i) it requires your app to understand whether a contact has already been created before calling with POST or PUT (the javascript SDK does not suffer from this); ii) the API rate limits are ridiculously small for any medium-sized user base (166 requests per 10s window, what???), which are even smaller if you need to check if a user exists before issuing either a POST or PUT. Furthermore, the Contacts API requires you to save the intercom id for a user for any updates, which is not user-friendly at all. The javascript SDK operates from the external_id provided (controlled by my app), while the REST API does not understand it at all and requires you to either call a GET or

We are looking to open Fin up to internal employees (sales, onboarding, CSM’s, etc) to help answer product questions. We have generally used a Slack channel to answer these questions. So what I would like to do is find a way to auto send the teammate’s question to that Slack channel if Fin can’t answer. Any suggestions on how to do this?Attached is the Workflow I had attempted, where “Get more help” sent a notification to the Slack channel, but it didn’t show up as messages normally do. (Screenshot also attached of how it came through.)

Is there a method for forwarding an email from Outlook to Intercom? Despite my attempts and following the FAQ, I have not been successful

Does anyone use the Bump by Userfeed app within their inbox? I really like the look of it but can't see to contact them! I think their calendly integration is broken and they don't reply to my messages.

Hello , I wish to synch new created salesforce task field with intercom automated task, But i cannot find the mapping of the tsk object in intercom.Best  

Has anyone been able to create all chats to tickets automatically when they are submitted AND also transfer the required conversation fields and company specific data to the ticket this way? We would like to introduce the Customer Portal to our customers, and they would like to see all their interactions with us. Since the Customer portal ony supports Tickets, this means that we would like to automate the process of changing the chat into a ticket once they are submitted. Unfortunately, currently, when you automate this, the conversation data required fields are not taken into account and also company data in not synched over.Anyone has found a workaround or solution? Thank youKristine

Whenever we schedule a post from Intercom, user receives a push notification and opening it leads to a crash.It was working before we updated Intercom to 17.0.0, previous version we were on was 16.5.5. We are wondering if it's related to the change introduced in 16.6.0.iOS version we tested with: iOS 17.3.1, 17.4.1, 17.5Here's the stack trace: Last Exception Backtrace:0 CoreFoundation 0x1949cbf24 __exceptionPreprocess + 164 (NSException.m:249)1 libobjc.A.dylib 0x18c862018 objc_exception_throw + 60 (objc-exception.mm:356)2 Foundation 0x193897fe8 -[NSConcreteMutableAttributedString initWithString:attributes:] + 356 (NSAttributedString.m:1029)3 Intercom 0x105be84fc -[ICMActionButton initWithTitle:style:backgroundColor:foregroundColor:] + 3764 Intercom 0x105be82c4 -[ICMActionButton initFilledButtonWithTitle:] + 1405 Intercom 0x105c3cd24 -[ICMClosedConversationVie

Two questions on the Intercom webhooks (https://developers.intercom.com/building-apps/docs/webhooks - Are they all located the USA? - Are canvas kit webhooks from the same IPs? 

Hi guys, I’m currently setting up on my react native project. And after going through the Android steps, I’m attempting to run `pos install` in my ios folder. (Since I’m running a React Native version of 0.70.5, the package should be linked automatically according to docs. However i keep getting this error, ~ which suggests that the package. Would appreciate some support on this.  

Hello,I am lucky enough to be sitting on a lot of emails around 100,000 from conversations that we have had through email. My main goal is to figure out how we've been solving our customers' problems. I’m thinking about using FIN to help make sense of all this data and hopefully teach it to understand how we resolve different issues so that it can make suggestions and learn.I am wondering if anyone has attempted to feed FIN conversations and how that has worked out or if there is a better way of doing this. I may just take the previous year’s worth of emails and attempt to upload as a PDF. I know this data is useful.I have been looking for a way to import the conversations into Intercom but it does not seem possible. If anyone has been in this situation before I would love to hear how you tackled it.I’m really open to suggestions on how to pull this off or if there’s a better way I haven’t thought of.Thanks,Jon

All xcFrameworks on Intercom github have invalid signature hence apps using Intercom SDK can not compile at all  

I’m developping for my company and we wanted to adapt the colors and styling of the help center, and chatbot.Is there a way to do it? Is it even supported?Thank you so much in advance.

Fatal Exception: android.content.ActivityNotFoundException: No Activity found to handle Intent { act=android.intent.action.VIEW dat=https://example.com/... } at android.app.Instrumentation.checkStartActivityResult(Instrumentation.java:2031) at android.app.Instrumentation.execStartActivity(Instrumentation.java:1686) at android.app.Activity.startActivityForResult(Activity.java:4506) at androidx.activity.ComponentActivity.startActivityForResult(ComponentActivity.java:780) at android.app.Activity.startActivityForResult(Activity.java:4464) at androidx.activity.ComponentActivity.startActivityForResult(ComponentActivity.java:761) at android.app.Activity.startActivity(Activity.java:4829) at android.app.Activity.startActivity(Activity.java:4797) at io.intercom.android.sdk.blocks.messengercard.MessengerCardWebViewInterface.openUrl(MessengerCardWebViewInterface.java:141) at io.intercom.android.sdk.blocks.messengercard.MessengerCardWebVie