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I created a few ticket attributes as test ones but I want to delete these now. How do I do that?

Hi, I launched a product tour twice and both times the issues are mostly that it’s appearing on other pages for some users. Is there something I’m missing when setting up the URLs?I’ve attached screenshots of my URL settings and a screenshot of the issues. The only solution I found is to add all the “does no contain” links to keep it from popping up on those pages. Is there another way around this?Thank you in advance,Sulamita 

After updating to new RN, everything was fine, but when i updated Intercom, the app has been starting close after open, and rn console was clean... But i found problem in xCode: 2022-12-27 22:31:47.367063-0600 MyApp[83087:2986586] [Intercom] ERROR - Tried to update user, but no user has been registered yet.   2022-12-27 22:31:47.367854-0600 MyApp[83087:2986586] [Intercom] ERROR - Tried to send metrics, but no user has been registered yet.   2022-12-27 22:31:47.368022-0600 MyApp[83087:2986586] -[NSNull code]: unrecognized selector sent to instance 0x1b9554020   2022-12-27 22:31:47.372064-0600 MyApp[83087:2986586] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSNull code]: unrecognized selector sent to instance 0x1b9554020'   **** First throw call stack:**   (   0 CoreFoundation 0x000000018040e7ec __exceptionPreprocess + 172   1 libobjc.A.dylib 0x0000000180051144 objc_exception_throw + 56   2 CoreFoundation

Here is the crash log, also noticing the error about email not present. I am not sending user email to intercom. ```INTERCOM ERROR - 'email' must be an NSString and can't be nil or empty [Intercom] ERROR - Tried to update user, but there was a problem with the SDK's initialisation.[Intercom] ERROR - Tried to send metrics, but there was a problem with the SDK's initialisation. -[NSNull code]: unrecognized selector sent to instance 0x111a1d5902023-05-01 16:56:50.683285-0700 ZiggyReactNative[42315:4564543] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSNull code]: unrecognized selector sent to instance 0x111a1d590'*** First throw call stack:(    0   CoreFoundation                      0x00000001117b778b __exceptionPreprocess + 242    1   libobjc.A.dylib                     0x000000010dc37b73 objc_exception_throw + 48    2   CoreFoundation                      0x00000001117c68c4 +[NSObject(NSObject) instanceMethodSignatureForSelector:] + 0    3   C

How can I retrieve Contacts, Conversations and Ticket data by specifying a date using a REST API? Could you provide the URL for this operation?

Hi all, After going through this article in the help center, we have implemented the update requests every time the URL changes in our SPA. I see the ping requests being made as expected.However, the widget is not behaving as expected. Article suggestions & page-specific messages are not being triggered. The widget does not change at all from how it is on first page load.As suggested in the article, I am just passing the last_request_at field, as no user data has changed, but I want the widget to update based on URL. I have also tried passing the user_id along but there is no difference. Am I doing something wrong, or is this the expected behaviour? The article seems to have contradicting information, which is a bit confusing: and later in the article: Which one is correct? Any help is appreciated. Thank you!

I’m using same dependencies with your sample and have the crash: java.lang.IncompatibleClassChangeError: Found interface androidx.compose.ui.graphics.drawscope.DrawScope, but class was expected (declaration of 'androidx.compose.ui.graphics.drawscope.DrawScope'proj lever build.gradle:plugins {    id 'com.android.application' version '8.1.1' apply false    id 'com.android.library' version '8.1.1' apply false    id 'org.jetbrains.kotlin.android' version '1.8.22' apply false}app level:composeOptions {        kotlinCompilerExtensionVersion "1.4.8"    }   def composeBom = platform('androidx.compose:compose-bom:2023.08.00')    implementation composeBom    androidTestImplementation composeBom    implementation 'androidx.compose.material:material'    implementation 'androidx.compose.ui:ui-tooling-preview'    debugImplementation 'androidx.compose.ui:ui-tooling'     implementation("io.intercom.android:intercom-sdk:15.2.2") 

Hi,I have set hide_default_launcher: true when booting Intercomwindow.Intercom?.("boot", {   api_base: "api_base",   app_id: “appId”,   user_id: “userId”,   email,   hide_default_launcher: hideDefaultLauncher,});But the intercom-notifications-frame"is still shown, how to force hide it?(The issue relates to my checklist or tasks of Intercom)Thanks

Hello, We have integrated Intercom service with RevenueCat so we can send promotional message to particular users who have not renewed their subscription over a week. We have integrated Intercom into RevenueCat and we are able to see RevenueCat sending some events to Intercom. We have also confirmed that RevenueCat is sending event to Intercom or not, by adding custom event names rather than using default names and found that events are being tracked properly on Intercom. However, we are not able to see count updates for any events on Intercom. So, we can't filter users who have cancelled their subscription and not renewed their subscription over a week. We have reached to RevenueCat support as well and found RevenueCat successfully delivers all subscription events to Intercom. Would you please help us clearing this blocker?Any help would be appreciated. Regards,Paresh.

When I create an admin initiated message from API https://developers.intercom.com/intercom-api-reference/reference#admin-initiated-conversationI get no conversation_id in response. Then, I cannot find this conversation or refer to it somehow. Although in contact's profile this message belongs to conversation with an id! So, what I'm trying to achieve is to send a message to contact through API and then be able to save a link to this message.

Hey!!! All good? Has anyone started or already developed the integration in the intercon with an internal communication between users? That is, a normal chat communication (between users) of the company?

I can not see any plan. Actually I don't find how to add plan to Intercom. 

Hello, I am looking to change the options of the CSAT ratings.  Specifically, the current CSAT options gives the visitor 5 faces to choose from when rating how their service was.  Is there a way to choose just a ‘Thumbs Up’ and a ‘Thumbs Down’ option when asking the visitor to rate the messenger conversation?Thanks!!

I have a trouble when using addUnreadConversationCountListener in Android platform. It is not returning the same value inside Intercom home screen.I have created a new chat conversation automation workflow, then i back to previous screen → a unread message coming but the number of unread conversation is not increasing.

I was wondering if there is any way of automatically tagging users when sending individual/personalized outbound emails, so that tag could (later) be used as the entry rule to a series. Is it possible? Is there any other way? Thanks in advance!

We have a Jira board for a specific type of ticket internally. We would like to shift to Linked Tickets, but Linked Tickets only has In Progress and Waiting on Customer statuses. We need to mark tickets with more statuses depending on which stakeholder it is pending on. Custom statuses or tags on tickets can help solve for this. Is there any way to implement these now? 

Hi,I hope you are well.I'm currently setting up Intercom for our business and I would like to establish two separate support teams, each consisting of specific members who can answer any questions our customers might have. The two teams will be Sales Support and Order Support. What we want is for both teams to appear when a customer requests to chat with a representative, and for the conversation to be directed to the appropriate team. How can I set this up?I've been searching the web extensively but I haven't been able to figure it out. I would greatly appreciate your help. As a token of my gratitude, I'm more than happy to treat you to a coffee.

hi. can I change the phrase "Rate your conversation" when I close a conversation?

Hi there,Is it possible to link to the Intercom help center, but when the user lands, pop up the messenger?The use case is that we want to try and pop up the messenger using a URL param or something similar, is that possible?​​

Bonjour, Nous n'arrivons pas à retirer l' assistant virtuel.Pourriez-vous nous aider svp ?         

We are trying to design an in-app pop up that will be displayed to a new user upon logging in the first time and direct them to take a course (external link) and we want to keep sending reminders to the user until they click the link. My question is:If a user closes a post pop-up on the first log-in, would we be able to send reminder pop-ups at some predetermined cadence? Is it possible to have a rule that makes it so that, if a user clicks the link in that message, the message won't show up any more?

Several users are added to a series, but not added to another series I thought they would have been. Is it just possible that a user can’t be added to multiple series at once?

Is there any option to get event about Post (message anouncement for instance) has been created / setted as “live” ? via API for example? before user received it

Why are my leads marked as NOT MATCHED if they capture the NAME and the EMAIL in the previous step. Do they need to stay online for 3 hours to be matched? I used to make this step using MAKE + GMAIL + TALLY and it was almost instantly. I don’t get the novelty of the Series then. Series: https://app.intercom.com/a/apps/i3tqp94h/outbound/series/281909 

I want to make sure a tour stops showing when a user has completed the tour. Is this done manually everyday by tagging everyone who has completed? Would the best option be: “Send every time the person matches the rules”Thank you in advance!Sulamita