Answered

There's one other thread I can see on this topic that hasn't been touched since Feb 2021. Hopefully the 'answer' has changed. I'd like to sync Tier 3 tickets with Azure DevOps (aka Azure Boards). I'd love for the integration to work like GitHub's, or better yet, like Jira's. A little time searching online shows that merge.dev has connectors for both Intercom and Azure DevOps, and with its native support for a Ticket entity, seems to have bi-directional syncing. https://merge.dev/integrations/intercom. We could use their free license level to do this, I imagine. Would prefer something direct and native from Intercom or this community. Thanks!

Our company did a rebranding and changed their domain and we need to change this domain in Intercom too but I don't find any edit or remove button.

How can I search Fin’s content in our conversations? In instances where Fin has said something incorrect to many customers we need to quickly find all instances where Fin said a particular piece of information so we can correct.When I search the information Fin gave out it brings up no conversations, even though it’s been part of many conversations. I am copy pasting the fin content/key words from the conversations so it is accurate. Thank you for your assistance!

Hi! I made a request for a CSV file yesterday, but haven’t received anything yet.Can anyone help, please? Thank you!

Trying to set up a Custom Action that, when triggered from a conversation part in Inbox, POSTs the content of that conversation part as JSON along with some other information about the user & conversation to a webhook catch URL (Zapier, in this case): When I’m sending sample data through the Custom Actions UI, this works perfectly every time, the webhook catches the data and I can parse it and go on my merry way.But as soon as I use the Custom Action on real conversation data in Intercom, I get sporadic errors. The logs say this is because an Error occurred validating request values, but there’s no way to see anything else about what might be causing this:To make things more confusing, triggering the Custom Action for one message in the conversation is sometimes successful, while triggering the Custom Action for a different message in the same conversation fails! I can only guess that some characters in the message aren’t being escaped and therefore the JSON is not valid. Has anyon

Hi there, We’re having an issue with the Intercom Inbox, we’ve just integrated Instagram/Facebook messagers to come through via the native integration.  The previous tool were inforbip, which help us collect messagers from Instagram/Facebook.But it always show  another app is controlling while we have already disconnected from the platform we used before. We have tried many times to reinstalling but still error. Does anyone meet this before? Please help.Thanks in advance for your help! 

Hello We’ve integrated Intercom SDK on Android (15.5.1) & iOS (16.3.1) platforms. We found several differences in the implementation between Android & iOS, could you help us to understand the reason of this case?  “Powed by Intercom” label is visible on Android, on iOS - no No close or create messages buttons on Android, on iOS - yes No close chat button, only get back to messages on Android  

My organization has Intercom installed in our platform. We’ve attempted a number of different configurations of settings for how the tour would initiate but we can’t get it to run once it’s set live. Example tour: https://app.intercom.com/a/apps/w5ij9e6h/outbound/tour/35642964

Hey there!  I am onboarding my team of admin and clinical members to Intercom. They’ve been using Gmail and Google Voice to interact with patients, but we will making the full switch to Intercom soon.  What are ways to help introduce them to using Intercom? I know this will take lots of practice to get used to, as it’s more of a muscle memory concept. But has anyone in here seen great success using certain internal communications with your teams when going through the onboarding steps? I know they are very nervous, and I’d like to make them feel as comfortable and empowered to use this as quickly as possible.  Any advice appreciated!  Thank you! 

I want to analyze intercom datas some of my client in my analyzing web app. I couldn't find anywhere how?I have 2 clients and they want to integrate their intercom account in our app to analyze conversation data.I want to add this integration but I couldn’t find the right way to this. Could you help me?

Hello Intercom Community,I’m relatively new to interacting with APIs. I’m trying to extract the list of all contacts following the instructions from the API documentation.My ultimate goal is to run this GET request every let’s say 1 hour and then from the resulting set to get the data I need for the contacts who have an “updated_at” value later than a <fixed threshold_time> (ie. the most recently updated items). If I understood correctly it is not possible to provide sorting parameters for this GET request (eg. based on descending “updated_at”).So my question is: What is the default sorting method that defines the order of items in the resulting list of contacts. I’m not not if that’s “updated_at” or “last_seen_at” or any other field. If I know for instance that contacts are by default sorted based on descending “updated_at” then I can paginate through the results, and get the data from each page, until I reach a page with “updated_at” values earlier than my <fixed threshold_t

"I am encountering an integration challenge with the Speakatoo API. While the API works flawlessly when tested in POSTMAN, it fails to operate as expected when integrated into my system. I have validated the functionality in POSTMAN, ensuring that the input parameters are accurate. However, the issue persists during the actual system integration. I am seeking guidance to identify and resolve this discrepancy, as the API's successful integration is crucial for my project. Any assistance or insights into troubleshooting and resolving this issue would be greatly appreciated."

Is there a way to prevent users from receiving a post after a certain date and/or time? 

Hi, I’m having a problem setting up a product tour.One of my steps asks users to download our plugin, however, a small set of our users might have already installed it, meaning the “Download Plugin” button won’t exist.Here’s the info I saw in another post:“If the pointer step in a tour is unable to identify the correct element on the page because the CSS selector associated with the tour step and the CSS selector associated with element on your site do not match, the pointer step will instead show as a “post” step.”I’m facing an issue here - this post step that defaults has no option for customers to press Next or Skip.Meaning if the CSS selector isn’t there, there’s no “if” logic for a user to be able to manually move onto the next step.Is there a way to allow users to move onto the next step if the above occurs? 

I'm very interested in the new AI Beta which uses Chat GPT, can you tell me a bit more about it please?

Hi everyone. I have a following use caseI want to tag some users based on the workflow in Intercom. After the specific tag appears on the customer in Intercom, I want this customer to automatically appear in the Segment in Customer.io I tried to meddle with the  zapier, but it does not offer the specific action “add to segment in customer.io”. Can someone help with this? 

Hey there, We have been using Intercom in two of our domains, the root domain, and also a subdomain website. We set up two proactive messages something like this,First proactive messageset Where to send as if current page URL is https://mydomain.com along with Visitor audienceSecond proactive messageset Where to send as if current page URL is https://sub.mydomain.com along with User audienceBut if a user visits our website with the following sequence,visit root domain https://mydomain.com, and a new conversation gets auto triggered (unread) visit sub domain https://sub.mydomain.com and logged in as user, because there is one conversation is opened in step 1, and the data is shared, Intercom shows user that conversation again.I tried a lot of different settings such as using condition as NOT CONTAIN subdomain, it still doesn’t work. Because the conversation is already created in step 1. So now I feel this is probably can not be solved on the rule level. We’d need to split them, so the r

i see that , for building an app . we should only canvas kit and limit the app components and elements with canvas kit.i want to create an app using html,css and javascript and is it possible to do that ??

hi ,i want to create an app using html,css and javascript in intercom inbox. but i didn’t find any reference for the same.does intercom provide any interface methods..? through which we can access the current ticket details such as id,subject and description and make api’s call to third party api’s?any leads are helpful.thanks rahul

When I am scheduling an email from a one of my sales reps I get this message: Check [email address] and verify your address, then try sending your message again.  When my rep attempts to send an email, he also gets the same email.  He does not get any emails for “verifying”.  What does this mean?

Hey all, has anyone gotten this error message before?I updated an article this morning with some new text and images. I navigated to what is numerically the fifth image and replaced it, but I am still getting the same error message. Never seen this before and not sure how to proceed with updating my article!I am not even sure what the “integer” problem is/what that means.  

Is there a way to sort teammates that i have pinned in alphabetical order?

Hey there!  I am onboarding my team of admin and clinical members to Intercom. They’ve been using Gmail and Google Voice to interact with patients, but we will making the full switch to Intercom soon.  What are ways to help introduce them to using Intercom? I know this will take lots of practice to get used to, as it’s more of a muscle memory concept. But has anyone in here seen great success using certain internal communications with your teams when going through the onboarding steps? I know they are very nervous, and I’d like to make them feel as comfortable and empowered to use this as quickly as possible.  Any advice appreciated!  Thank you! 

I am using the API. When I retrieve a conversation and inspect each of its conversation_parts, I see each of them has an author. However, there seems to be no information regarding who this message is addressed to. Is it possible to get that information? Or at least to know wheter it is internal or external communication.

We have tried all the top line customer support solution and always had our eye on Intercom, 2024 we are in. May we all have success in the New Year. So far only 1st day using Intercom but enjoying our onboarding and the startup flow is quite nice. Almost NYE! Dave