Apps & Integrations

Hello, is it possible today to target multiple Intercom instances under the same application? We currently are forced to have two different instances to handle different types of users, but they all use the same app. Is there any way to decide which Intercom app is targeted for each user?In a more technical note we use React and React Native apps.

Does anyone know what is needed on the Salesforce side of the house to ensure the fields are synced to Intercom? I have a new Case Field in Salesforce that I want to map a field in Intercom to, but when I go to the Salesforce integration Settings, the field is not available in the list of fields. Is there something I need to do on the Salesforce side of the operation to ensure it’s visible for Intercom to read?

Hi All,We’re currently setting up Intercom to replace Zendesk and are integrating it with Slack. We would like replies to threads in Intercom to appear as messages within a Slack thread. Is this configuration possible?Additionally, it would be very useful to have the user’s email address included in the Slack message.Any insights or suggestions on how to achieve this would be greatly appreciated! Regards Darshan Hiranandani 

permission: android.permission.RECORD_AUDIOI am wondering why the permission for audio recording is required in the new version. Also this new information is not stated in the documentation. I am planing to force the permission remove from the manifest file, but before that want to know if there is any consequence of doing that.Thanks!

Is there a way to update a field in Intercom, in this example via zapier, and append text to the field rather than overwriting the text?I haven’t seen anything in the community or documentation about this so if I have missed it sorry about that!Cheers,Alex

Hello,We are planning to build a app for intercom.  This app will allow you pay anyone inside intercom. You will be able to pay via following wayPaper Check - Print on blank check stock paper Mail Paper Check - We will print & ship on our behave Pay any one electrically - via ACH Or Issue Virutal CardDo you think there is a need for this app?   

Hi Team,I’m Darshan Hiranandani, looking into the capabilities of our Articles API and wanted to gather your insights on whether it supports translation features for articles. Has anyone explored if the API offers native translation features or if it relies on external services?Please share any experiences or suggestions you have on this topic. Your input will be greatly appreciated as we determine the best approach for handling article translations.Thanks!Best regards,Darshan Hiranandani

Currently experiencing a sync issue where new Intercom companies are not syncing with their Salesforce Accounts. Existing companies are not affected and are syncing fine; also no Sync Errors in the Salesforce app integration. Has anyone else experienced this before? 

Hi, I have problem setting up the Slack integration within the Intercom.The slack channel is not showing up in the dropdown under "Notify a public channel" in the configuration modal.The Intercom app is added to the channel.I tried all steps followed by the guidelines instructions but it still not showing up. Also, when testing with the “private” channels the messages are not being shared to slack. 

Hi. We are getting crashes with the latest version of the sdk which is 15.10.0You can find the summary of the crash report below.Pls guide us what to do to handle this issue.Thanks java.lang.IllegalArgumentException: Padding must be non-negative at androidx.compose.foundation.layout.PaddingValuesModifier.measure-3p2s80s(Padding.kt:442) at androidx.compose.ui.node.LayoutModifierNodeCoordinator.measure-BRTryo0(LayoutModifierNodeCoordinator.kt:116) 

Intercom::ResourceNotFound • Events::UpdateIntercomLeadWorker@defaultThe requested resource does not exist; check your path and try againI am going to save the contacts like this in rails:@intercom.contacts.save(lead)i got he above error  def find_lead(lead_id)begin@intercom.contacts.find(id: lead_id)rescue Intercom::ResourceNotFoundreturn nilendendsecond one issue I am also facing this issue@intercom.contacts.find(id: lead_id)12:59:09 worker_sidekiq.| *** Intercom::UnexpectedError Exception: The error of type '' is not recognized. It occurred with the message: Your current SDK version is incompatible with version 2.10 of the API and http_code: '400'. Please contact Intercom with these details. 

Hi All, I am Emmanuel Katto. I am new to intercom. Can someone provide an example of how to use Intercom's Custom Attributes to track user behavior and preferences? Thanks!Emmanuel Katto

Hello,Does anyone have experience with the Intercom - Telegram connection?Any insights would help a lot. Thanks, Dilara 

Hello, I am trying to display reply button on conversation when an external event occurs.I am not able to find a workaround or adopt an existing trigger that will be able to target a specific conversation (multiple conversation can be opened with the same user at the same time)my business cases is to trigger a workflow when an API call triggered. The closest solution ‘How to open workflow whit api service utilizes events that are not conversation specific.Is there an alternative?  

Im trying to install the Messenger app in Salesforce Community. I found this old article but it seems incomplete.  Im wondering if I could get help with this integration.  I Edit the Head Markup in the Salesforce Community with the pre-filled script.Then in a lightning component I tried to Instantiate the Intercom instance:import { LightningElement, api } from 'lwc';export default class IntercomApp extends LightningElement { connectedCallback() { try { window.intercomSettings = { api_base: 'https://api-iam.intercom.io', app_id: 'my-app-id-here' }; } catch (error) { console.error(error); } }}I get this warning:frame-modern.812d2c17.js:1 [Intercom] The App ID in your code snippet has not been set. Set it to your App ID found in settings to complete installation: https://app.intercom.com/a/apps/_/settings/web With this message below:[Intercom] Launcher is disabled in settings or current page does not ma

Hello,I’m looking for any possible ways we might be able to create a Hubspot Ticket from within Intercom.Our use case is this: our Support Team directly supports our customers via chat and email in Intercom. If an issue is identified that requires Engineering help, we create a Ticket in Hubspot for Engineering to pick up.I’m looking for solution so that our Support Reps don’t have to keep a tab open in Hubspot to manually create tickets.Any possible ways to do this?

I have problem with the Slack Convert aka. Intercom Convert plugin. It seems it stopped working last week and I have a weird problem with reinstalling the integration.Does anyone know what is the issue behind?   

Hi,I have created the GA4 setup using Google Tag Manager using this setup configuration. When I run a test in Preview Mode in Tag Manager, all I get is the Tag not firing because {{Event}} which comes up as value gtm.js never equals the Trigger values.Followed this setup: https://www.intercom.com/help/en/articles/6990698-setting-up-the-ga4-integration-with-google-tag-manager#h_9e4beabb3dIs there a step I’m missing that is not in the documentation on the link above?  

For the last couple of days, my team has been traying to connect our Instagram ccount to Intercom using the app, but everytime the message “An error occurred authorizing access to Instagram” appears and the connection isn’t available. On the facebook popup everything seems to be ok and Intercom appears as a connected app on facebook config. We didn’t have any problem while connecting to facebook, and there seems that there isn’t any aditional information regarding the error that could help determine the cause.  Anyone has any tip or clue to what to check for? Thanks

Pipedrive app does not sync properly after several attempts. Intercom only shows to re-install. Is there something else to try, or is the app not working well at the moment? 

Hello,I'm trying to setup inbox app to add canvas content with inbound email details for replies from 3rd party service (we need from name / reply to address as it's always forwarded from the same email and appear as conversation under same contact)  It's visible via "raw email" in web UI(in this case forwarded@email.com is always the same and we need to get Alex and alex@email.com) But looks like API has no access to those fields (it only shows subject/body and author email, which is always the same)  Is there a way to access those fields via API?Thanks

Hi there, We're in the process of setting up company data on Salesforce to sync with Intercom so we can target specific customers using fields such as 'subscription expiry date'. I'm then unsure how we would target just the main contact of that company to send the comms to? We can have many users of our platform within 1 company. There is a field in Salesforce which has the main contact details on within the company record. Can I link via there?

Hi all,Wondering is anyone else has the issue where newsletter signups from Shopify come through with the field “Shopify verified email= true” despite not having actioned the double opt in email managed by Shopify.I’m currently being bounced between both support teams. 

I have set up a custom domain using Cloudfare, I can now route from the custom domain to intercom article. I was wondering how do I route via my custom domain to an exact article:example custom route: somesite.com/supportwill go to:https://intercom.help/someintercomHow can I do it so that I can go from:somesite.com/support/some-articleTo my actual intercom article:https://intercom.help/someintercom/en/articles/some-article

Hi, I was wondering on how do I route to specific article vai custom domain. I have setup so that we can access intercom page via our domain /support, do I do it in the same way with redirect rules via Cloudfare so that I can reach specific artcile via my own custom domain path etc. /support/some-article → Intercom Article?