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Track your customers in the Intercom platform for better relationships

  • 179 Topics
  • 529 Replies
179 Topics
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AbeNew Participant
asked in Contacts & Companies
API returns user not found when the ID is correct

import { Client as IntercomClient } from 'intercom-client' const intercom = new IntercomClient({ tokenAuth: { token: process.env.INTERCOM_TOKEN } }) intercom.useRequestOpts({ headers: { 'Intercom-Version': 2.4, } }) const trackIntercom = async (email, event, res) => { const responseContact = await intercom.contacts.search({ data: { query: { field: 'email', operator: '=', value: email } } }) const intercomContactID = responseContact.data[0].id console.log('Intercom ID', intercomContactID) // returning correct id try { const responseEvent = await intercom.events.create({ eventName: 'TEST EVENT', createdAt: new Date(), userId: intercomContactID, metadata: {} }) console.log(responseEvent) } catch(err) { console.log(err) //User not found } res.status(200).end(JSON.stringify(responseContact.data[0])) }

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Ron HNew Participant
asked in Contacts & Companies
How to convert users to leads?

Hi, I imported leads from a conference, but all of them came in as users. How do I change them to leads?

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User1287New Participant
asked in Contacts & Companies
How could you create conversations from our internal clients from same domain mail ?

Hello there, we have external clients which is easy to create conversations. But we have also internal clients who have the same domain mail than the universal inbox (support@kesselmedia.fr) and these clients who are not operator, have some questions to ask also (they have an email @kesselmedia.fr. How could they create conversation, whithout being operator, but using support@kesselmedia.fr like a normal client ? Best regards, Ludovic

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Innovator ✨
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User1062New Participant
asked in Contacts & Companies
Is there a way to list archived contacts?

We're syncing our customer's Intercom contacts to our system, and when they archive their contacts we want to know which contact we need to update on our system. Is this possible? Edit April 30 After some testing. I think it's the other way around. If customers archive their user user.deleted event will be called. But again, if they archive more than 1 user (I tested archiving 2 users), the webhook event will never arrive. Also, if I permanently delete user data, no webhook will ever deliver. Then my question would change to is there a way to know a user has been deleted on Intercom or know if multiple users have been archived?

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Daniel M15
Employee
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Ben S12New Participant
asked in Contacts & Companies
How to automatically tag or segment users based on their email domain?

We want to automatically group all users that contact us from a specific domain, e.g. @google.com I'm not sure what best practice is, where this is Tags, Segments or other? This will also be used in our Salesforce integration to sync a field across

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Employee
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JessiNew Participant
asked in Contacts & Companies
How to disable user sync after registration?

Hello everyone, Currently my website is using wordpress and has installed the intercom plugin, the registered users are synchronized to the intercom and I am worried because the costs are increasing every month. I want to disable user sync when registering and only want to sync with a certain group "Customer" instead of "user" Customer means a customer who has made a purchase on the website. user is a user who just signed up for an account and hasn't purchased anything. Can I do it? Thank you.

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Employee
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User852New Participant
asked in Contacts & Companies
I need to undo the changes made by an specific people import, how can I?

Someone made an import that created wrong and fake users (User ID wrong for the user email) so I need to undo it but can't find a way to.

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Employee
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Jamie M11New Participant
asked in Contacts & Companies
Is it possible to create a rule (or audience segment) based on a parameter and a timeframe for that parameter changing? (Almost like creating a new event)

Is it possible to create a rule (or audience segment) based on a parameter and a timeframe for that parameter changing? (Almost like creating a new event)

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Employee
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Christine HNew Participant
asked in Contacts & Companies
Can I return all users seen between two dates?

I want to filter for all users seen between two dates. "Last seen" does not work as the users will not be included if they were seen after the closing date in the query

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Eric Fitz
Employee
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kiranNew Participant
asked in Contacts & Companies
Can I get notified when a flag changes on a contact?

HI folks, I would like to know how can we get notified via email when a certain flag on Contact changes. A contact has Deactivated his account. We want to receive an email who has deactivated to an Email address that we provide. can you please let me know if I can use Series. I tried to use series but in the entry rules it is setting the audience or recipients to that flag with a value in it. Can someone please help regarding the same.

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Employee
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Mohamed (New Participant
asked in Contacts & Companies
Remove Intercom access from users having the same filters.

Hello, I am trying to remove intercom access from several users with the same filter. Is it enough if I archive them ? Can I unarchive them later or is this an irreversible action ? Thank you for your help !

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Eric Fitz
Employee
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User2196New Participant
asked in Contacts & Companies
How do you trigger a one-time email for an imported email list??

I uploaded a list of 30 users who accounts were lost in an outage - have imported the list, but just can't figure out how to trigger an email send. Each rule returns a 'zero' count. Can't tell if its going to send to all, some, any... Any ideas?

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User2225New Participant
asked in Contacts & Companies
How do I convert leads to users in the 2.x APIs?

Hi 👋 We're using the Intercom REST API 1.3 to track leads and their conversion to users. This integration has been in place for a few years. This week I've been extending this integration to add access to the articles, which was only introduced in API v2.1. My problem is that when I tried v2.1, I found that this API version doesn't have a way of converting leads to users. Is that at all possible with v2.1 or above? Ideally I'd like to keep our integration on 1 version if possible, likely the latest version, assuming API versions will eventually be dropped

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Employee
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CarlottaNew Participant
asked in Contacts & Companies
How does Intercom attribute values for UTM parameters?

Attribution model of utm parameters. Hi, my company runs campaigns on several networks (Facebook, Google Ads and others) and uses the utm fields in Intercom for tracking and reporting purposes. We'd like to know how the attribution model works. Is the attribution model first click, last click, or something else? If I see a contact came from utm_source: Facebook, does it mean they registered after clicking on a Facebook ad? Or was the FB ad the first touchpoint and maybe they registered after clicking on a Google Search ad? Thanks a lot for your help! Best, Carlotta

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Eric Fitz
Employee
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Mark T11Active User
asked in Contacts & Companies
How does Intercom define a web session?

What criteria is used to trigger the goal "web sessions increased"? I can't find a definition anywhere in the help articles. Is there a certain number or proportion of visits that cause a user to achieve this goal?

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Pete B12New Participant
asked in Contacts & Companies
How can I send Typeform results back to Intercom as custom attributes?

What would be the best way to pipe Typeform results back into customer data attributes? I would like to leverage Intercom to show a Typeform in-app that helps with segmentation but then pipe the results back into Intercom.

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Employee
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PoldiNew Participant
asked in Contacts & Companies
Does anyone use Intercom within Customer Care also as a CRM-system?

We currently use Intercom for incoming messages via the chat, answering incoming emails and for sending outbound communication. Currently we are searching for a CRM-system for Customer Care. We want to track calls (not handled via Intercom), specific information to the customer, personal meetings with the customer. Has anyone experience with these topics? Thanks!

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User2149Active User
asked in Contacts & Companies
When a LEAD is merged into an existing USER profile, does it automatically move the people tag from the LEAD to the USER?

I want to send out an automated email to a USER based on a people tag that was initially added the LEAD. The email is built up so it would only trigger once the people tag (that has been added to the lead) is being added to an existing USER profile.

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Eric Fitz
Employee
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Louis HNew Participant
asked in Contacts & Companies
What is the best way to find an experienced Intercom developer? Project information is in the question details.

High volume, growing, and multifaceted telehealth provider requires customization and programming for its Intercom messaging/bot application. Patients call and email us daily with administrative, scheduling, and clinical questions. It is possible to automate this workflow, improve our responsiveness and deliver a great experience to patients who require immediate assistance, especially since most of the responses to patients' questions have quick answers. We selected the Intercom platform as our first level of patient-facing interaction and have a draft design for our workflow-specific Intercom application. We seek a knowledgeable and creative Intercom developer who can program and customize our Intercom platform to meet our patient experience objectives.

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Milan
Expert User ✨
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Lucas D12New Participant
asked in Contacts & Companies
Why are several users with the same email address being created?

Hello everyone! I have a quick question regarding users. I need one email to count as one user. I'm seeing in my contacts' section that the same email address is appearing many times as individual lines. I'm adding an example of a member of our team as a screenshot. What I would expect here would be for all of this info to be in one and only line. I don't understand why the same email is not grouped. I tried giving a name and a company to one of them, hoping that it would group the rest, but nothing happened. Any ideas?

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Milan
Expert User ✨
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PacemakerNew Participant
asked in Contacts & Companies
How do I change the name of a segment?

How do I change the name of a segment without changing any of the filters?

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TriConnector
asked in Contacts & Companies
All leads dissappeared in our Contact

Most of the leads (except 5 or 6) have suddenly disappeared from our Contact. I've checked and none of our teams has done anything to result in this. This morning we had ~1200 leads but now there are only 7. Has someone encountered this problem before? This is very concerning.

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Eric Fitz
Employee
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James C13New Participant
asked in Contacts & Companies
Is it possible to restrict certain teammates from viewing certain leads?

Is it possible to restrict certain teammates from viewing certain leads?

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Eric Fitz
Employee
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MktActive User
asked in Contacts & Companies
OS is unknown

Hello! I'm wondering why 60% of our users have unknown in the operating system intercom property. Any idea why this happens? Thanks!

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User165New Participant
asked in Contacts & Companies
Is there a way to sync automated emails sent to users from our backend?

Right now we use Intercom for all our communications with users, but we send some automated emails from our backend to them too. The problem we have with this is that we rely on the last contacted field for our segments, and our automated emails from the backend are not included in this field as it only takes the communications done through Intercom. Is there a way to sync these emails from the backend to Intercom so we can also include them in the last contacted field? Also, would be great to have these communications in the user's profile in Intercom so we can track all the conversations. Any idea/suggestion on how to solve this? Thanks!!

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Eric Fitz
Employee
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