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Intercom Community

A place where you can ask questions, share knowledge, and get to know other Intercom customers

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User282New Participant

asked in Intercom Community

Where can I find intercom partners?

I love intercom, but as the product has grown our small team needs a partner to help us design and expand intercom to support our Shopify App Store Listing (https://apps.shopify.com/bing-shopping. Where can we find a list of partners/experts on intercom?

3 years ago

User1052New Participant

asked in Intercom Community

Can Intercom be used as a CRM for a small startup with one or two Sales reps?

I can't seem to figure out what makes Intercom NOT a CRM at this point. By boss (CEO), wants me to find us a good CRM, but honestly, I am not sure we need one so long as we have enough Intercom features. Can anyone explain to be the main differences between Intercom and a full CRM platform?

3 years ago

Anonymous

asked in Intercom Community

Why do you think more businesses are shifting their attention to conversational support?

This week we’re chatting with some of the leaders featured in our Ultimate Guide to Conversational Support. But we’d love to get our Connectors thoughts on the topic of conversational support too. So we’re asking you the question: Why do you think more businesses are shifting their attention to conversational support? Enter your thoughts below and we’ll share your answers on March 25th during our webinar Strategies for modern, conversational support Also, if you have any questions for our panel, share them below too 😊

3 years ago

Eric FitzEmployee

posted in Intercom Community

Hey Connectors! It's time for Fix-It Friday once again!

Hey Connectors! It's time for Fix-It Friday once again! It's your chance to help out your fellow Connectors with their burning questions. Can you help these folks out? Is it possible to update the anonymous_id parameter of the contact object?Schema for table relationshipsShare Product Tours within a Series as additional help during Inbox conversations. Happy fixing!

3 years ago

Eric FitzEmployee

posted in Intercom Community

Hey Connectors!

Hey Connectors! Something to which I hold myself accountable, but haven't yet publicised within the community, is a response time SLA of two working days. This means that I try to ensure that every question in Interconnected has been answered within at least two working days. If you ask a question in Interconnected and you haven't received at least one response within that timeframe, feel free to tag me in a reply and I will do my best to make sure your question is answered.

3 years ago

Alexandra KNew Participant

asked in Intercom Community

Can I auto-tag users and/or conversations in Intercom?

Auto tagging capabilities? Is this possible in Intercom, and what are the entryways for those automatic tags to be applied?

3 years ago

SaritaActive User

asked in Intercom Community

Support OKRs

I am trying to determine OKRs for my support team. While response time and other time-related metrics sound good, I want to focus on the quality of the conversations we have with the customers. Are there any suggestions on how to do this?

3 years ago

Ishaan T11New Participant

asked in Intercom Community

Is it possible to create a newsletter via Intercom?

3 years ago

Inter C12New Participant

asked in Intercom Community

What are some examples of proactive support messages?

3 years ago

Inter C12New Participant

asked in Intercom Community

What are some examples of support chatbots I can build?

3 years ago

Inter C12New Participant

asked in Intercom Community

How can I create help content that delivers real value?

3 years ago

Inter C12New Participant

asked in Intercom Community

How can I demonstrate the value of support to stakeholders and move away from support being seen as a “cost center”?

3 years ago

Inter C12New Participant

asked in Intercom Community

What is proactive support and how can I use it?

3 years ago

JolieConnector

asked in Intercom Community

I have some people who are showing up as "leads" when they message in even though they are already subscribers. This is causing some confusion for our sales team. Does anyone know what could be causing this issue?

I thought at first this was happening because they were messaging in using a different email (which happens frequently) but now I am seeing it happen with emails that are their actual account email as well. So for example I just had a person message in using the same email they use to login to our app just show up as a lead in Intercom. If anyone has some insight it would be greatly appreciated!

3 years ago

User908New Participant

asked in Intercom Community

User393Connector

asked in Intercom Community

Looking leadership / people management training for a SaaS team of 10-20+

Would love some recommendations for online courses, books or other resources to learn more about leadership / people management. SaaS customer support 10-20 person team and scaling.

3 years ago

JorenNew Participant

asked in Intercom Community

My review of Intercom

Intercom review Hey Interconnected members, I just published a review of Intercom on my blog, covering all the different aspects Intercom offers.You can read the review here: https://chatimize.com/reviews/intercom//p> Let me know what you think!

3 years ago

Eric FitzEmployee

posted in Intercom Community

Fix-It Friday! (on a Wednesday 😅 )

Fix-It Friday! (on a Wednesday 😅 ) Happy Friday-Wednesday, Connectors! Before we wrap up for the winter break tomorrow, I wanted to give one last shout-out to some unresolved questions in our Community. Do you have the answer for these Connectors? Customising format of email replies through Intercom when forwarding support emailSend an email to a third party connected to the user or lead.What's your experience with the new looping feature? Happy fixing - and happy holidays!

3 years ago

Eric FitzEmployee

posted in Intercom Community

Hey Connectors!

Hey Connectors! I want to take this time wish you all a peaceful, restful, enjoyable winter break 😊 The Intercom team won't be online much from December 24th - January 3rd, but there'll still be plenty of opportunities to help each other out in Interconnected! I'm looking forward to coming back in the New Year and working on lots of exciting projects in 2021 - watch this space!

3 years ago

Rob H13New Participant

asked in Intercom Community

Does anyone have any success in chatting to customers in China? Is there anything in particular you needed to configure or set up to deal with getting through the "Great wall" - any advice welcome

We have had very mixed results mainly with customers managing to start a conversation from within China (not via VPN) over 5G or Wifi but I got not conversation or notification my end (NZ) We also have loakise installed and got chat tranlsated so I assuem other customers may have customers in China too

3 years ago

Anonymous

posted in Intercom Community

forum.intercom.com

Fix-It Friday! Your regular host-with-the-most @Eric is taking a well earned break so today it’s my turn to highlight a few unanswered questions from this week. Here’s your chance to help out your fellow Connectors and earn some points in the process! Can we have dedicated Custom Domains for the Help Center to help multi-brand support?When does a user or lead become 'active'?https://forum.intercom.com/s/question/0D52G00004gQOUdSAO/images-in-emails-are-not-loading"alt="http://Why are images in my emails not loading? Happy fixing!

3 years ago

Eric FitzEmployee

posted in Intercom Community

Fix-It Friday!

Fix-It Friday! Happy Friday, Connectors! Once again, it's time for Fix-It Friday, your chance to offer help to your fellow Connectors who have unanswered questions! Can you help these Connectors resolve their issues? Is there a way to keep a teammate assigned when changing inboxes?Why does Intercom handle former employees stats so poorly?How can I set up a series after a user has received a set of product tours? Happy fixing!

3 years ago

Eric FitzEmployee

posted in Intercom Community

Fix-It Friday!

Fix-It Friday! Happy Friday, Connectors! Once again, it's time for Fix-It Friday, your chance to offer help to your fellow Connectors who have unanswered questions! Can you help these Connectors resolve their issues? I'd like to know why my Series can't be triggered multiple times? (e.g. for testing)I'd like to know why the Messages (Events/Steps) in my Series don't trigger each other?Scratching My Head! Using Salesforce and Intercom for Opportunities: Best Practices or Workflow Examples?I'd like to know why I can't create an "infinite loop"? (which in my case isn't an infinite loop)How can I send my newsletter from a specific address without inviting another teammate?How can I identify a "user" if our website does not have a signup option?How to create "custom user"? Happy fixing!

3 years ago

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