Messenger

We have Intercom installed on every page of our website. We have a new service we are promoting. When a visitor arrives at a specific page on our website we would like to have a specific message auto pop up for capturing lead information just on this page. How do we do this? Thank you.

The intercom code is crashing our site... wondering if anyone else has experienced this today? Waiting on a reply from support.....

It is very cool how you can control to whom you show new conversation button or diversify apps and info inside the Intercom widget. The thing that I found lacking is that it seems that it does not affect mobile app users.  Did anyone have such experience and is it true that these settings do not affect mobile app users?

Hello, party ppl. I would like to start to gather customers' wishes for new features, conditions etc. There are a lot of ways to navigate this, but I would like to implement some sort of app or widget using the Intercom. Maybe, some of you had such cases and will be able to share the best practices/apps and so on. Thank you

Here in Brazil we have some very considerable amount of holidays.We'd love to send messages to notify our users over the days we're not working, it would be awesome to set something like: send a chat message for users who are online on a specific date. Anyone can help me out?

Hey guys, I have a task that would require some brainstorming and finding a creative solution with some outside-of-the-box-thinking.  The challenge is as follows: We want to offer chat support as a premium service. We already set up a complex solution that allows visitors to chat up to 5 times without purchasing a product (the system of custom bots and tags).  Now, since the chat is originally available only on the /chat/ URL (Launcher visible only there), and the agent might give a link to a proposed product, the user will go away from the /chat/ page and on desktop, it would be ok as the conversation continues, Widget is open in the bottom-right corner. And the user will probably not close it. On the mobile, it's a bit different, Widget fills in the whole screen and the user might close it in order to see the page. Once they close it they can not continue it, as the Launcher is not visible. They would need to go back to the /cha

I'm currently building my sire at vela-apparel-shop.myshopify.com and I'm wondering why my chat bubble pops up for only a split second before disappearing. Also, when I try to complete set up on the Intercom site, it give me the error 'We havenʼt received any data from your installation. Please check the instructions and try again.' I've checked the connection many times now and no luck. Any help? 

I have some automated messages set up (think Welcome Message), but I'd prefer if the pop up expired after a certain amount of time instead of requiring the user to click to dismiss. Is this possible?

Hey guys, looking on to setup Intercom messenger to work with Arabic Right-to-Left languages. I thought I've seen it once but can not find any evidence now that it can work. Have anyone had any success with it or has any idea how to force it to do the RTL?

I'm looking to hide the button to launch the messenger/operator on certain pages, by URL.Is there any way to achieve this?

Hi, I have integrated intercom in my iOS app. Is it possible to know if user has tapped the send button? PFA Regards,Zahoor

Can I use a different logo for the Messenger? I don’t want to use the default Intercom one.

Hi, My Name is Patrick Leow, I am the Assistant Operation Manager located in Malaysia company name FoodMarketHub, I would like to get urgent help on how to transition my WhatsApps to intercom live chat to allow my 4 to 8 agents (Sunset WhatsApps) and import all my clients to intercom and allow 4 to 8 agents who can assist and support the customer at the same time I need urgent help on this. If can please call or message me in intercom

How to i import and chat with my users in intercom

The messenger can't be initialized with my own app id ****** I tried with a test workspace app_id it works. but my main workspace app_id ****** doesn't work. Check from here https://www.pinticks.com

What happened to the intercom icon? we now have a magnifying glass and it looks like we need to pay in order to choose our own icon. Is anyone experiencing the same issue?

Hi all,I want to send messages to all users who belong to a certain company when no one in that company has sent newsletters in X days. Right now I can target users based on their own behaviour but not based on the company behaviour. Is there a way to target users based on their company actions, not personal actions? Thanks!

Is there a way to set all links shared on the conversation to open on a new tab? It seems like, the link with the same hostname as the messenger is on opens on the same window and reload the page. This creates unintentional interruption of the conversation. Please advice if there is a way to force all links(internal or external) open on a new tab. Thanks

I have been trying to add the chatbot button to my website but the Messenger button doesn't show up. Below is the error from the browser's consoleMy testing URL is: https://app.visionast.com/index2.html/p> Thank you very much for your support.

We've noticed that the messenger size of the messenger looks very huge on a 13-inch laptop while it looks alright I a 15-inch one. Is there a way to set the icon and chat window to automatically resize based on screen size? Or what would be the optimum size that can set to make sure it's not too small or large for any screen.

Hey all, post a much-needed break thought it would be interesting to see what everyone is planning to do with Intercom this year? For us we are thinking on;More automated engagement during customer activation through messenger/tours/seriesEvent-based engagement through MessengerGrowing Resobot coverage <30% (ideally 50%)Using Resobot in more languagesChatting with customers in more languages

We've gotten multiple messages from people spamming us. Sending inappropriate images too. Is there anything other than blocking the user that we can do?

I want to get the timezone of the client who is chatting with us. Since based on his time zone, i want to show some time values, in the messenger. How can i get the timezone of the client while we are called in API (ex: configure, initialize, etc) ?

Would anyone be able to point me to a guide as to where I would be able to get the necessary variables for the Data Attributes here? The site is powered by WP for reference.  Thanks in advance for the help.  

Sometimes is better to have an answer scheduled to be sent in a specific time & day.I know I could just snooze the conversation to reply it latter, but if I could answer now and schedule to be sent in another time this would be great...