Messenger

Hi, I have integrated intercom in my iOS app. Is it possible to know if user has tapped the send button? PFA Regards,Zahoor

Can I use a different logo for the Messenger? I don’t want to use the default Intercom one.

Hi, My Name is Patrick Leow, I am the Assistant Operation Manager located in Malaysia company name FoodMarketHub, I would like to get urgent help on how to transition my WhatsApps to intercom live chat to allow my 4 to 8 agents (Sunset WhatsApps) and import all my clients to intercom and allow 4 to 8 agents who can assist and support the customer at the same time I need urgent help on this. If can please call or message me in intercom

How to i import and chat with my users in intercom

The messenger can't be initialized with my own app id ****** I tried with a test workspace app_id it works. but my main workspace app_id ****** doesn't work. Check from here https://www.pinticks.com

What happened to the intercom icon? we now have a magnifying glass and it looks like we need to pay in order to choose our own icon. Is anyone experiencing the same issue?

Hi all,I want to send messages to all users who belong to a certain company when no one in that company has sent newsletters in X days. Right now I can target users based on their own behaviour but not based on the company behaviour. Is there a way to target users based on their company actions, not personal actions? Thanks!

Is there a way to set all links shared on the conversation to open on a new tab? It seems like, the link with the same hostname as the messenger is on opens on the same window and reload the page. This creates unintentional interruption of the conversation. Please advice if there is a way to force all links(internal or external) open on a new tab. Thanks

Are chat messages/Posts sent by email automatically or do you need to also create an email with that same information?

I have been trying to add the chatbot button to my website but the Messenger button doesn't show up. Below is the error from the browser's consoleMy testing URL is: https://app.visionast.com/index2.html/p> Thank you very much for your support.

We've noticed that the messenger size of the messenger looks very huge on a 13-inch laptop while it looks alright I a 15-inch one. Is there a way to set the icon and chat window to automatically resize based on screen size? Or what would be the optimum size that can set to make sure it's not too small or large for any screen.

Hey all, post a much-needed break thought it would be interesting to see what everyone is planning to do with Intercom this year? For us we are thinking on;More automated engagement during customer activation through messenger/tours/seriesEvent-based engagement through MessengerGrowing Resobot coverage <30% (ideally 50%)Using Resobot in more languagesChatting with customers in more languages

We've gotten multiple messages from people spamming us. Sending inappropriate images too. Is there anything other than blocking the user that we can do?

I want to get the timezone of the client who is chatting with us. Since based on his time zone, i want to show some time values, in the messenger. How can i get the timezone of the client while we are called in API (ex: configure, initialize, etc) ?

Would anyone be able to point me to a guide as to where I would be able to get the necessary variables for the Data Attributes here? The site is powered by WP for reference.  Thanks in advance for the help.  

Sometimes is better to have an answer scheduled to be sent in a specific time & day.I know I could just snooze the conversation to reply it latter, but if I could answer now and schedule to be sent in another time this would be great...

here is a screenshot of the chat. we have not received this before. what is this and why are we receiving this? Been on the platform for 3.5 years and never received this message before.

I've been able to been able to edit Lead Source in Operator/Custom Bots, but can't find anywhere to edit this in Messenger. New Salesforce Leads from Messenger are all showing as Intercom - would like to change that.

Hello, I'm having some issues with our Intercom chat widget on devices with a notch. If you take a look at the screenshot below, you'll see on the left side is the chat at full screen on an iPhone 8 plus (no notch) which looks perfect. On the right side, it's the same app pulled up on an iPhone 11 Pro Max, and you'll see that the input bar is cut off completely because of the addition of the status bar at the top not being accounted for. You can see a tiny bit of the input and if you tap at the very bottom of the screen you can get the keyboard to pop up, but it's a very poor user experience. There are a few quick and dirty hacks that I've tried to fix this issue but without much success. There's a pretty simple way to detect the "safe area" of a screen, which would look something like this: ```height: calc(100% - env(safe-area-inset-bottom));``` That has been working great for us, internally, but the problem is that the safe area value does not ge

From the docs i saw that we need to use the Intercom JS library. However the survey runs in a url and there is no scope to add the intercom JS cdn and script inside that url. Please help with some ideas how to achieve this

We use Intercom for our SPA. Can I disable Intercom on pages when navigating through the SPA. Intercom pops up on our signup page on mobile phones and completely blocks the signup flow :-/

We would like to segment our users into two groups, one that receives real time chat support and one that has more automation and a longer response time so that we don't have to monitor all of our customer inquiries at all times. We'd like to take advantage of intercom's resolution bots and article inserter features for the second group.  Does anyone have suggestions for the best way to handle/route these two groups? The options we have explored are the following:Hide the intercom chat bubble entirely for users in the second group and add a link to our help center in the app.Down side of this is that they don't get all of the other intercom features like featured articles etc. and we would have to set up some sort of ticketing/email system for their support requestsApply a rule to route users to differing teams in the inbox, one that we monitor constantly and one that we respond to daily. Is there a way to showing differing "typical reply times" to the differe

I'd like to see a report that shows referral URLs and recent page views from conversations. I can see this info from the individual conversation record. It'd be helpful to see for all convos in a dashboard view or with a CSV export option. Is there a way to pull this data into a consolidated report?

May i know where we can find all available icons of intercom. For example like this :Ex: https://downloads.intercomcdn.com/i/o/79269029/bf79d3a61a24e244e9e4bbb7/icon-duration-15%402x.png/p> 

Hi i am building an app which is done for my single client, having specific needs solely applicable to that client. Is it possible to add my app to that client only without publishing it in public ?