Messenger

Hi there,Can someone help me understand how to infer "Intercom('update') without getting throttled up to 20 times per 30 minutes"?Is intercom saying that Intercom('update') will start throttled:20 times per 30 minutes per user?20 times per 30 minutes per workspace?20 times per 30 minutes per same user?How to decide if its per user, per same user or per workspace basis?Article Link: https://developers.intercom.com/installing-intercom/docs/intercom-javascript method name: Intercom('update')Thanks in advance.

I am trying to add the Intercom messenger to my school on Teachable, however, I am unable to retrieve user information from the student and it seems that messages are seen by other users.

when using Intercom.presentMessageComposer in swift to open chat doesn’t found button attached image in chat how to enable this button in chat Intercom.presentMessageComposer

This did not happen in earlier version of the Intercom SDK and currently results and decreased support performance and satisfaction. We are a paid customer, so a timely response is appreciated.

This is the state of the opening for all/new users/visitors. Obviously once started a conversation it changes. This is not the welcome screen - how do we change this?

We have a web app that sets the `intercomSettings` properties as soon as the user logs in, we notice that a User record gets created in the intercom dashboard, but we would like to switch this so the User record gets created as soon as the user completes the sign-up process, checking the documentation it says "When user_id / email is provided, it will be saved as a User record"  so the question is, after setting the email/user_id how long does it take the record to get registered? is there any concern about doing this when the user hasn't login? Doc reference: https://developers.intercom.com/installing-intercom/docs/javascript-api-attributes-objects#data-attributes Thanks for your h

Peut-on désactiver la localisation sur le messenger ? 

Hi guysI did setting step by step but messenger not show. See error with API: https://api-iam.intercom.io/messenger/web/pingHelp me

In Android it appears at the bottom of the screen, it gets under nav bar and hides behind cards with any elevation. I can't add elevation to it, can't show it in the top of the app and can't tell it that there is a navigation bar down there and it should be above it.

Hello,Would you like to know if it is possible to limit the amount of simultaneous chats?

Are there any more update throttling thresholds besides 20 times per 30 minutes? For example 5 times in 60 seconds?

I'm trying to see if it's possible to automatically send a survey when a conversation is closed.

So the messenger is installed and in use on our platform, but I want to integrate Google Tag Manager as well, but what happens if I install messenger through GTa after it is already installed?

Just this week I had to add my apps 6 times each for each language as you can see in the screenshot below.  I had to manually translate each one and add a filter so it only shows for the user's language. My problem is since every app I add needs to be added 6 times, I could only add a total of 18 apps (3 apps x 6 languages = 18 total apps). Once I got to 18 apps total, I could no longer add more apps since it says the max total is 20 apps. I assume the reason it says 20 despite me only having 18 is that it also counts the messenger default integration?  Anyways... I have a solution to my problem1) Add multi-languages for apps. I'm aware some apps have this built-in but most don't so why doesn't intercom translate it? You guys would just need to setup an API that auto translates different text.or2) Allow me to add more than 20 apps. If I could have a limit of 100 then that would allow me to offer more languages as well

We have a survey app for Intercom. If the app is inserted to the messenger home (the "Add apps to your Messenger" section in settings), the survey can only be answered once for each user. How might it be possible to allow multiple responses? Is this something we would need to enable on our end? Or is it even possible?

I have set up my Intercom settings to hide the messenger on certain pages of my site. See the attached screenshots showing the settings for Users and Visitors. That said the Messenger is still appearing on those pages. Steps to reproduce: Visit https://www.unstarvingartists.com/Click the big blue button "See How It Works"See that the messenger is present on the page (and the page path contains '/training') This is a single page application (Gatsby.js / React) so that could be at the heart of the matter. How can I configure this to work as desired? Thank you! Harry

Hopefully this is the right place to post this!I want to include a "click to chat" button in my emails.Want to link so that when clicked it will redirect to my homepage and the chat feature will pop up. Thanks,

How does Intercom get user information, such as phone number? I have a user who has two intercom profiles the one she is chatting with me on has a different phone number than what she claims her phone number to be.

I'm trying to gain more insights from our use base, we're rapidly growing our support team with hires all over the world, so I'm looking for more depth in conversation satisfaction through CES scores. (i am currently using Wootrics for this)  My issue is, It looks like I have to manually send these surveys at the time of closing a conversation. I'm rubbish at this - Write out close message > Click Apps > Add Wootric > Choose Survey > Send. I feel I'm missing a trick here right?

With this setting enabled, Intercom says that customers can reply to emails, and those replies will open a new conversation. I'm wondering - in that situation would our team be able to see which email conversation the customer was replying to or would we need to scroll through past conversations to get this context?  Thanks everyone 🙏

I need help with setup and automation. Is there an Intercom expert I can book time with to help me get started?

Some customers will open multiple chats and only use one for interacting with us. We would like for you to only be able to start one chat at a time. Has anyone done this and can help?

Is there a way to not show previous chats on Intercom? IE, eliminate this area?

Is there any way user can communicate to other user including operator ?? hello , i'm working on setting up a loan based communication platform where borrower can communicatee with Loa Officer , Loan Processor. unique id will be : user_id , loan_id , email_id so ultimately this is user to user communication channel.  is above communication possible ??  

We have a live messenger app that we need to tweak - could someone please give me some guidance about how we would go about doing that? This page seems to say that the only way to do it is to remove the app entirely and then re-add it, I'm hoping someone will tell me that isn't the case!  Many thanks.