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Intercom's fully customizable Messenger, providing customers with in-context engagement.

  • 458 Topics
  • 1,245 Replies
458 Topics
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Lee ENew Participant
asked in Messenger
How do I have a special offer message to capture lead information show up only on one page of my website?

We have Intercom installed on every page of our website. We have a new service we are promoting. When a visitor arrives at a specific page on our website we would like to have a specific message auto pop up for capturing lead information just on this page. How do we do this? Thank you.

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Kevin Bendixen
Top Expert ✨
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User395New Participant
asked in Messenger
Is anyone else experiencing issues with their site?

The intercom code is crashing our site... wondering if anyone else has experienced this today? Waiting on a reply from support.....

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Brent
Super User ✨
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Innovator ✨
Denis TaranetsActive User
asked in Messenger
Control your inbound conversation volume. Mobile app

It is very cool how you can control to whom you show new conversation button or diversify apps and info inside the Intercom widget. The thing that I found lacking is that it seems that it does not affect mobile app users.  Did anyone have such experience and is it true that these settings do not affect mobile app users?

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Roy
Top Expert ✨
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Innovator ✨
Denis TaranetsActive User
asked in Messenger
Gather users "me wantee" through the intercom

Hello, party ppl. I would like to start to gather customers' wishes for new features, conditions etc. There are a lot of ways to navigate this, but I would like to implement some sort of app or widget using the Intercom. Maybe, some of you had such cases and will be able to share the best practices/apps and so on. Thank you

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User682Active User
asked in Messenger
Is there any setup to send messages just for online users on specific days?

Here in Brazil we have some very considerable amount of holidays.We'd love to send messages to notify our users over the days we're not working, it would be awesome to set something like: send a chat message for users who are online on a specific date. Anyone can help me out?

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Milan
Top Expert ✨
MilanTop Expert
asked in Messenger
Managing visibility of the Launcher and the Widget

Hey guys, I have a task that would require some brainstorming and finding a creative solution with some outside-of-the-box-thinking.  The challenge is as follows: We want to offer chat support as a premium service. We already set up a complex solution that allows visitors to chat up to 5 times without purchasing a product (the system of custom bots and tags).  Now, since the chat is originally available only on the /chat/ URL (Launcher visible only there), and the agent might give a link to a proposed product, the user will go away from the /chat/ page and on desktop, it would be ok as the conversation continues, Widget is open in the bottom-right corner. And the user will probably not close it. On the mobile, it's a bit different, Widget fills in the whole screen and the user might close it in order to see the page. Once they close it they can not continue it, as the Launcher is not visible. They would need to go back to the /chat/ page... not a good user experience.  So, the big

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Milan
Top Expert ✨
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Matt H11New Participant
asked in Messenger
Shopify messenger bubble shows and disappears immediately after page load.

I'm currently building my sire at vela-apparel-shop.myshopify.com and I'm wondering why my chat bubble pops up for only a split second before disappearing. Also, when I try to complete set up on the Intercom site, it give me the error 'We havenʼt received any data from your installation. Please check the instructions and try again.' I've checked the connection many times now and no luck. Any help? 

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Roy
Top Expert ✨
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TahliaNew Participant
asked in Messenger
Is it possible to set messages to expire after a certain amount of time and not require a user click to dismiss?

I have some automated messages set up (think Welcome Message), but I'd prefer if the pop up expired after a certain amount of time instead of requiring the user to click to dismiss. Is this possible?

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Roy
Top Expert ✨
Milan
Top Expert ✨
MilanTop Expert
asked in Messenger
Can Intercom work with Right-to-Left Arabic languages?

Hey guys, looking on to setup Intercom messenger to work with Arabic Right-to-Left languages. I thought I've seen it once but can not find any evidence now that it can work. Have anyone had any success with it or has any idea how to force it to do the RTL?

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Milan
Top Expert ✨
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Nir BNew Participant
asked in Messenger
Hide Messenger on URL

I'm looking to hide the button to launch the messenger/operator on certain pages, by URL.Is there any way to achieve this?

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LujoNew Participant
asked in Messenger
Can I know if user has tapped the send button in the messenger?

Hi, I have integrated intercom in my iOS app. Is it possible to know if user has tapped the send button? PFA Regards,Zahoor

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Inter C12New Participant
asked in Messenger
How can I change the Messenger logo?

Can I use a different logo for the Messenger? I don’t want to use the default Intercom one.

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Patrick L11New Participant
asked in Messenger
I am need to setup a general number in intercom to allow me to chat with my customer, how can i do that

Hi, My Name is Patrick Leow, I am the Assistant Operation Manager located in Malaysia company name FoodMarketHub, I would like to get urgent help on how to transition my WhatsApps to intercom live chat to allow my 4 to 8 agents (Sunset WhatsApps) and import all my clients to intercom and allow 4 to 8 agents who can assist and support the customer at the same time I need urgent help on this. If can please call or message me in intercom

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Patrick L11New Participant
asked in Messenger
How to i import and chat with my users in intercom

How to i import and chat with my users in intercom

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Roy
Top Expert ✨
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User917New Participant
asked in Messenger
The messenger can't be initialized with my own app id ******

The messenger can't be initialized with my own app id ****** I tried with a test workspace app_id it works. but my main workspace app_id ****** doesn't work. Check from here https://www.pinticks.com

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Eric Fitz
Employee
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User401New Participant
asked in Messenger
What has happened to our Intercom Messenger icon?

What happened to the intercom icon? we now have a magnifying glass and it looks like we need to pay in order to choose our own icon. Is anyone experiencing the same issue?

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Eric Fitz
Employee
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DoviNew Participant
asked in Messenger
Sending messages to all users who belong to a certain company when no one in that company has performed an action.

Hi all,I want to send messages to all users who belong to a certain company when no one in that company has sent newsletters in X days. Right now I can target users based on their own behaviour but not based on the company behaviour. Is there a way to target users based on their company actions, not personal actions? Thanks!

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Roy
Top Expert ✨
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Charles SNew Participant
asked in Messenger
Can I set all links to open on a new tab?

Is there a way to set all links shared on the conversation to open on a new tab? It seems like, the link with the same hostname as the messenger is on opens on the same window and reload the page. This creates unintentional interruption of the conversation. Please advice if there is a way to force all links(internal or external) open on a new tab. Thanks

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Roy
Top Expert ✨
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Michael G11New Participant
asked in Messenger
Are chat messages/Posts sent by email automatically or do you need to also create an email with that same information?

Are chat messages/Posts sent by email automatically or do you need to also create an email with that same information?

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Kevin Bendixen
Top Expert ✨
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Pete CNew Participant
asked in Messenger
The Messenger button doesn't show up

I have been trying to add the chatbot button to my website but the Messenger button doesn't show up. Below is the error from the browser's consoleMy testing URL is: https://app.visionast.com/index2.html/p> Thank you very much for your support.

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User860New Participant
asked in Messenger
How can I make sure that the messenger icon position and size gets adapted to the screen size automatically?

We've noticed that the messenger size of the messenger looks very huge on a 13-inch laptop while it looks alright I a 15-inch one. Is there a way to set the icon and chat window to automatically resize based on screen size? Or what would be the optimum size that can set to make sure it's not too small or large for any screen.

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Eric Fitz
Employee
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Super User ✨
TithoSuper User ✨
asked in Messenger
How are you pushing the envelope in 2021 with Intercom?

Hey all, post a much-needed break thought it would be interesting to see what everyone is planning to do with Intercom this year? For us we are thinking on;More automated engagement during customer activation through messenger/tours/seriesEvent-based engagement through MessengerGrowing Resobot coverage <30% (ideally 50%)Using Resobot in more languagesChatting with customers in more languages

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Kevin Bendixen
Top Expert ✨
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Christine WNew Participant
asked in Messenger
Does anyone have tips on blocking spam messages that come in?

We've gotten multiple messages from people spamming us. Sending inappropriate images too. Is there anything other than blocking the user that we can do?

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Super User ✨
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rajabdeenActive User
asked in Messenger
How to get the timezone of the client?

I want to get the timezone of the client who is chatting with us. Since based on his time zone, i want to show some time values, in the messenger. How can i get the timezone of the client while we are called in API (ex: configure, initialize, etc) ?

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User839New Participant
asked in Messenger
Setting up Messenger for Logged-in Users WP (with GTM)

Would anyone be able to point me to a guide as to where I would be able to get the necessary variables for the Data Attributes here? The site is powered by WP for reference.  Thanks in advance for the help.  

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Roy
Top Expert ✨
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