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2182 Topics
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CosmoNew Participant
asked in API & Webhooks
Suddenly getting unexpected "409 Conflict" errors today due to multiple identical emails even though we are passing unique "user_id" which normally supersedes email. API v1.0 Intercom bug?

Suddenly getting unexpected "409 Conflict" errors today due to multiple identical emails even though we are passing unique "user_id" which normally supersedes email. API v1.0 Intercom bug?

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User59New Participant
asked in Apps & Integrations
Tags are missing for the contact object that is returned in Intercom-Ruby

When I do a find operation on contacts (also happens when doing a search operation) I'm not getting any tags returned from the gem for a contact. I checked this in postman with a rest api call and do receive the tags back. I can also see the tags in intercom. All of the contacts are type="user", active and not archived. Version infointercom-ruby version: 4.1.2Ruby version: 2.6.7 Expected behaviorThe contact object returned from finding/searching should contain all of tags that are attached to the contact. Actual behaviorNo tags are returned for the contact. Steps to reproduceI retrieve the contact by doing a find: contact = intercom.contacts.find(id: "[contactid]")I receive a normal and populated contact objectThe contact object is missing tagsI've tried with multiple contacts without getting any tags. It does work when doing api calls via curl/postman. Logs[57] pry(main)> contact.tags=> nil

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Eric Fitz
Employee
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Jon-PaulNew Participant
asked in API & Webhooks
Is there a way to get the Intercom user ID from the iOS SDK?

I'm trying to get the user ID in order to make additional API calls, but I can't get it other than by performing an additional API call to look up the user's email address, which seems like a rather roundabout way of doing it?

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Eric Fitz
Employee
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Olena M11Connector
asked in Mobile SDKs
Is there a way to grey out background when displaying post/chat in a mobile app?

Hello! I have just successfully sent myself my very first message within my app, which is pretty exciting! But what I noticed is that right now the avatar and the message itself sit right on top of the bottom nav bar, and it doesn't look great. Is there a way to customize it somehow using SDK so that the background becomes darker or blurry, for example? And another question (if any of you know) - is there a setting to remove "from Breverie" from my name so it only says "Olena"? Thanks a lot in advance! 

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John B11New Participant
asked in Apps & Integrations
How do you track email opens in Intercom?

Hey there! My name is John and I work in an app development company. I am interested if you, guys, would like to have an Intercom integration that allows you to track the exact time your emails were opened.  For example, your agents send an email to customers, and as soon as this email is opened, the app will send you a notification with the exact time it was opened, how many times the email was opened, etc.  Our team is looking to build an app with such functionality and we were wondering if this feature is needed in Intercom.  What do you say?

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Roy
Top Expert ✨
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User55New Participant
asked in Apps & Integrations
Intercom-frame renders twice in my React Web App!?!

Hi everyone! I've been struggling to find a solution to this issue: Whenever a user interact with any Intercom item (open messenger, follow a tour) the frame opens up twice, and makes it impossible for the user to close the messenger/continue tours. I thought it had something to do with the library we were using (react-intercom), so we changed to a more stable one (react-use-intercom). But the problem remains!! Another weird detail: We have a development environment of the web and a production one. This bug only happens in the production environment.  This is harming our interactions with the users and it's making us unable to contact them or guide them through the app. Any contribution will be highly appreciated!! 😥  Thanks in advance!!  

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Employee
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Lucas TNew Participant
asked in API & Webhooks
Is there a webhook for company notes?

I'm looking for a way to trigger a webhook when a note is added to a company. From the documentation this seems like it's not supported, is there a workaround for this?

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Employee
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Marina S11Connector
asked in Intercom Community
How to automatically update a company data attribute when an existing user gains a people data attribute?

I'm collecting a certain type of data about my users with a post using Ask a Question app, that can only save answers into a people data attribute. That specific attribute is in a list format. My marketing team needs this information in a company data attribute in a text format.  Would anybody know how to set up automation that would allow me to move text value from my list format attribute into another attribute that is a text format? The first one is people data, the second should be company data. Thank you!

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PranayConnector
posted in Apps & Integrations
Hello Roy, 

Hello Roy,  I needed help with sending automated check-in messages to unresponsive conversations (similar to this). Would you please let me know how I can set this up with automate.io integration? A short video tutorial would be really helpful.  I really appreciate any help you can provide. Thanks 

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Barrett S11New Participant
asked in Apps & Integrations
JIRA x Intercom -> How can I have my intercom conversation reopen when a linked JIRA ticket is updated or marked as done?

I had this previously working when I was using Unito to connect but now that I connect directly with JIRA I am no longer seeing that functionality.

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Kevin D13Connector
asked in Apps & Integrations
Is it possible to reference attributes in custom apps?

We are trying to create a custom app that will be displayed in the messenger where a user can click a URL and it will take them to something like below: {company.url}/training Each company has a unique URL so this field would be dynamic based on the user that is logged in.

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User722Connector
asked in API & Webhooks
Hello, are there any ways to rate conversation via API?

Hello, are there any ways to rate conversation via API? I want to send rating for conversation via POST-request and I didn't find any endpoint what can I use for it.

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Diana VNew Participant
asked in Apps & Integrations
Dead link in Intercom's developer docs

Greetings, I am writing to you because I'm interested in one of the promoting options of the app found here https://developers.intercom.com/building-apps/docs/promoting-your-app#section-post-it-in-our-community-forum. I would like to post about my app in the announcement section of the community forum. Still, I can't find the tab, and the link provided on this page is invalid now.

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Eric Fitz
Employee
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Zach BNew Participant
asked in API & Webhooks
Looking for reporting help and API transformation

We have begun exporting conversation data from the API to calculate our own metrics, and we're running into issues with calculating the metrics correctly. We need help transforming the data to run some great reporting in Looker.  Our data stack is: Intercom <> Hevo <> Snowflake <> Looker For a few examples, here are some top reports we want to create: Volume by TagsConversation DataChannelAgentTimeTo first admin responseBetween follow up replies  Please reach out if you are a consultant who can help or if you have recommendations on how to find an Intercom Data expert! Thank you!  KEYWORDS: Data, Snowflake, Looker, HELP, Consultant, API, Transformation

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DharikNew Participant
posted in Mobile SDKs
React-native 0.60.6

Hi, I'm trying to use the intercom libs on our react native apps but I'm running into trouble with the installation. I'm on React Native 0.60.6 (I also tried upgrading to 0.61.x and same error). I yarn added the lib and ran pod install. On iOS I get the following build error: node_modules/react-native-intercom/iOS/IntercomUserAttributesBuilder.m:10:9: 'Intercom/Intercom.h' file not found From podfile.lock, these are the versions it used: - Intercom (10.0.3) - intercom-react-native (1.0.3):  - Intercom (~> 10.0)  - React-Core Interestingly I tried the community integration (https://github.com/intercom/intercom-react-native and had the exact same issue.  Any suggestions on what to try? Also why not allow use of 'Issues' on github?

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Eric Fitz
Employee
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NandiniActive User
asked in Reporting
Can I build a report to find the most asked support question in a week?

I'm trying to find out "what's the most asked question this week in support?" similarly "repeated troubleshooting questions asked in support" I'm trying to find out "what's the most asked question this week in support?" similarly "repeated troubleshooting questions asked in support. I don't think this is possible right now. If yes, someone please suggest a way on how you're measuring these metrics.  The idea is to understand how many occur and what are those questions and to create a program around it to educate customers and then go back measure to see if it has reduced.

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Tom M11New Participant
asked in Apps & Integrations
Any recommendations for raising an issue in the intercom messenger?

We're moving out Help Centre away from Zendesk to Intercom's Articles. One thing that Zendesk had that our users appreciated was the ability to raise issues with the Submit a Ticket button at the top right of most themes.  Has anyone got any experience with adding this functionality into the Intercom messenger at all? We're debating adding a Typeform block to our Intercom messenger that can take people through the steps of raising an issue, but we'd have to use Zapier to capture and send these to Zendesk.  I'm wondering if anyone's got an integration a bit more native to Intercom, or better still, Zendesk <> Intercom integration that they would recommend for users to raise tickets via the messenger as a block, rather than a chat?

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Eric Fitz
Employee
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Elisa ANew Participant
asked in Reporting
When will my workspace be unlocked for sending emails?

My workspace is under review probably due to an email that was sent to too many people at the same time.  I did not receive any communication via email, nor did I receive responses from Intercom on Messenger. This is very frustrating.  Can you please help me? It is very important that my workspace is still accessible today.

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ПоддержкаNew Participant
posted in Apps & Integrations
Добрый день,

Добрый день, Интересует вопрос интеграции Intercom с такими ресурсами как Вконтакте, Одновклассники, Instagram, WhatsApp, Telegram для организации коммуникации с клиентом. Возможно ли подключение сейчас?Если нет, то есть ли данная функциональность в планах?

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Roy
Top Expert ✨
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ZhenniNew Participant
asked in Apps & Integrations
How to display users' email addresses directly in Slack channels via the integration?

We currently integrate Intercom & Slack, so we get a ping whenever a new user signed up for our product. However, it only displays the user's name but not their email address. We want to see the email address they signed up with to easily identify which company they're from to send it to our sales team. The names are clickable, and then it takes you to the intercom page, where you can see the email. But is there a way to display the email address directly in the slack message without the extra clicks?

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Roy
Top Expert ✨
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Matthew P14Connector
asked in Reporting
Reporting by webpage

In my overview tab I notice there is the top pages for new inbound conversations report, which is fine but it's not giving me a lot of detail. (See attached screenshot.) Is there a way to build a custom report where I could gain more detail? I've been asked by our partner team to be able to report out on chats by page by partner. Thanks!

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Roy
Top Expert ✨
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User722Connector
asked in API & Webhooks
What exactly is 'conversation_parts'?

I'm trying to set up webhooks (conversation.admin.replied for now) and in the body of webhook i get field `data.item.conversation_parts` and it is a list. I don't why this is a list. Can someone please explain it? What I mean - by every reply I get this webhook and info about this reply is stored in a list, but why? Which cases should I handle where it can be a list with length> 1?

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Roy
Top Expert ✨
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User753New Participant
asked in Apps & Integrations
How do I set up the Lokalise app to translate incoming messages to German?

Hello guys! We installed the app "lokalise for Intercom" now we ran a issue. We are a german speaking comapny. We want to expand to spain. The translation works just fine. But the incoming messages are translated to english. We need them translated to german. The Anwser can be wrote in german, it will be translated to spain, there is no problem. An idea how we can set it up? Thanks!

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LabNew Participant
asked in Mobile SDKs
Register a contact as a lead

Hi,I m trying to find out how to create a contact as a lead, i used the following `registerIdentifiedUser` and `updateUser` and passed `role` as `lead` but it does'nt seems to work.Any one know how to do this, is it even possible through the mobile sdk ? Or should i use the api instead ?

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Eric Fitz
Employee
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MktActive User
posted in Reporting
What exactly is "Messages sent" in the Customer engagement report?

In the Customer engagement report, there's a metric called "Messages sent". I thought it counted the amount of emails intercom sent.  Example: email 1 is sent to 100 people and email 2 is sent to 80 people = Message sent: 2 But when I see the list of emails being sent in the specific period, I see a higher number. Continuing the same hypothetical example, under the "Message performance" section, I'd count 5 emails being sent during the specific period instead of only 2.  Any idea what "Messages sent" stands for?  

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