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When attaching a tag to a conversation, they do not always appear in the conversation view. They do, however, appear against the conversation when retrieved via the API. What can I do to mitigate this and ensure the tag always shows in the conversation? My workflow (simplified), using the node intercom client, is: - await conversation creation- await attachment of one or more tags Intercom client always responds successfully, however, it appears there is some internal intercom mechanism to associate a tag with a conversation part, and that perhaps there is a race condition between the part becoming available and the tag being attached. When I retrieve the conversation from the API, i can see that the tags are attached to the conversation.

Is there a list anywhere of what token errors mean? We're getting this reply for one of our customers:{"type":"error.list","request_id":"002qgl7rvpn5e8fi3vf0","errors":[{"code":"token_suspended","message":"Unauthorized token, suspended application"}]}And we're not sure if 'suspended application' refers to us, or the customer's account.

I have a connection set up between intercom and bigquery (using stitch), however I don't see data on conversation topics available. I have also looked into using fivetran instead of stitch, but don't see conversation topics available using that tool either. I am wondering if this is just a limitation of stitch and fivetran, or is it not yet possible to load conversation topics data into a data warehouse? Thank you!

Hello, Using v2.4 of the API. We have a webhook on 'conversation.admin.closed', that return a conversation-ish object. Some fields from the documentation are not there (like 'contacts' or 'source') and we have extra fields (like an 'assignee' object). This documentation seems to says that it's a "Conversation data", but what we get do not match the conversation model. Is this realy a conversation model or something else ? Where can I find the documentation for this ? Example of data we get : "data": { "type": "notification_event_data", "item": { "type": "conversation", "id": "xxxxxxxxx", "created_at": 1651678878, "updated_at": 1651678890, "user": { "type": "user", "id": "xxxxxx", "user_id": "xxxxxxx", &qu

I'm having trouble setting up a mobile Push Notification (looking to test them out). However, no users are populating for audience rules. Why is that? I believe our Mobile SDK is correctly setup because our users can chat in to us via the app. Is there something else we need to enable for the push notifications to work? I'm going to check out carousels to see if there's a similar issue there. Will report back.

I've tried the octopods app but I wish to know is there is a free and simple way to integrate all the mailboxes? Many thanks :)

We need some urgent help - one of my associates asked for help a few weeks ago and hasn't had a response.We are using Intercom to interact with our customers, however, part of our business model is changing and we will soon be responding to our customers, customers.We currently use an @intercom email address, as cloud commerce group. We cannot have this address used by us when we respond as our customer to their customer.We have tried to change the settings to use our email address, but this changes everyone to use @ccg. What we need is a way to change the response email address for just a few people in the teams. 

I have a crash on Crashlytics that indicates there is an issue with the Intercom SDK.Intercom SDK 11.1.0. This happen when attempting to call onboarding with Intercom.presentCarousel("***").   

D/CompatibilityChangeReporter: Compat change id reported: 171228096; UID 10148; state: ENABLEDD/Capacitor: Starting BridgeActivityW/System.err: java.lang.ClassNotFoundException: io.intercom.android.sdk.IntercomBridgeW/System.err:   at java.lang.Class.classForName(Native Method)W/System.err:   at java.lang.Class.forName(Class.java:454)W/System.err:   at java.lang.Class.forName(Class.java:379)W/System.err:   at org.apache.cordova.PluginManager.instantiatePlugin(PluginManager.java:489)W/System.err:   at org.apache.cordova.PluginManager.getPlugin(PluginManager.java:169)W/System.err:   at org.apache.cordova.PluginManager.startupPlugins(PluginManager.java:97)W/System.err:   at org.apache.cordova.PluginManager.init(PluginManager.java:86)W/System.err:   at com.getcapacitor.cordova.MockCordovaWebViewImpl.init(MockCordovaWebViewImpl.java:58)W/System.err:   at com.getcapacitor.Bridge$Builder.create(Bridge.java:1283)W/System.err:   at com.getcapacitor.BridgeActivity.load(BridgeActivity.java:72)W/S

I would like to set up conversation assignment based on an uneven split and not a round-robin style rotation. Are there any integrations that allow this? Or could this be a feature that can be added in the future?

Hello everyone! We are looking for a Customer Success tool to ease the working process. Maybe someone can recommend a tool that successfully integrates with Intercom? Thank you in advance!

I installed the messenger to our site via GTM per these instructions. It works as expected however our Engineer noticed the script is having a negative impact on our page load times.  The article recommends using "Window Loaded" as the trigger, but I'm wondering if anyone knows of any different triggers that could be used to delay the script from loading until after the main elements on the page. I see GTM has options for Timer based or Scroll triggers and thought these looked promising.  Anyone have any input or recommendations here? Thanks

Even when I set a link, the error message is always "This field can't be blank".  Do I need to put an specific formatted url? I already know the field is not empty, so what is the error?

3CX is a hosted telephony solution and I would like to know if it is possible to connect with Intercom.

Hi! I don´t know if this is only a Finnish problem (😅 ) but after the customer has declined the cookies, chat cannot be available. Hubspot has created a solution where after the cookie declines messenger stays visible, you can open the messenger but nothing works inside (you cannot click any button in the messenger). However, there is a notification to accept the cookies to use the messenger and a button with you can do so. Does anyone have an idea how this could be solved with Intercom?

We are wanting to build a custom section that contains a series of categories that can be opened and closed to see the underlining content. The content could be a listing of videos or gifs like in the example below or a series of links. Interested to understand if this is possible in Intercom and if so, we may also be interested to hire someone to help implement this for us. Looking forward to the replies.   

The use case is as follows.User A clicks button 1 to open the intercom chat. They start chatting and the chat gets routed to inbox X. User A starts another chat later from button 2 and this time the chats gets routed to inbox Y.

The customer is receiving push notifications when a message is sent by the agent in most cases, however, if the customer sends a message, leaves our app and then an agent responds to that message the customer will NOT receive a push notification. If the agent sends a second message it will arrive, but the first message in response to the customer never does. Ironically it's the first message after the customer sends a message that's the most important so we can't really operate until this is fixed.. :(

This employee no longer works with us. We need to remove her access and give access to a different employee. How can this be done?

We have a push notification settings screen in our app where users can fine tune the types of push notification they can receive. We want someone to be able to turn off just intercom push notifications if they so desire. Once you called Intercom.setDeviceToken(deviceToken), is it not possible to change your mind and remove your device from intercom push notifications?I also don't want to use Intercom.logout() since we still want to allow the user to be able to do in app chat.

Our mobile app is currently using `@intercom/react-native` version 2.0.4 with React Native 0.68.0.​When upgrading to versions 2.1.0 or 3.0.0, we are getting this error when building on Android: Execution failed for task ':intercom_intercom-react-native:verifyReleaseResources'. > A failure occurred while executing com.android.build.gradle.tasks.VerifyLibraryResourcesTask$Action > Android resource linking failed ERROR:/Users/renchap/.gradle/caches/transforms-3/1a8a70571d20c2327fca2f69e8928226/transformed/core-1.7.0/res/values/values.xml:105:5-114:25: AAPT: error: resource android:attr/lStar not found.   Any idea where this comes from? I found several mentions of this error (not related to Intercom) but can not find how to solve this.

How do you build an accurate WFM forecast with Handle Time data that doesn't account for actual Handle Time? Rather, it's accounting for the time a convo is open, even if an agent is working on 4 concurrent chats. Handle Time is usually the actual time spent working in the ticket, even if there are other tickets open - those other tickets that are not being worked on would not be accounted for as 'Handle Time'. Trying to find a way to forecast accurately without this data.

Hey. Impossible to save Segment, error displayed again and again is "An error occurred while loading your users." Any help? Thanks!

I've been trying to create an onboarding flow for new users on my app. I use the intercom API to create a new contact, but how do I make every new contact added get a welcome email? How do I trigger that email?

Currently we sync all our users to one workspace but we have multiple apps which have their own firebase project therefore have different Server API Key. Is it somehow possible to configure push notifications for these apps having one workspace?